Classificações com base em 1.270 avaliações verificadas
4,4 Limpeza do quarto
4,3 Serviço e equipe
4,3 Conforto do quarto
4,2 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Publicado em 15 de jan de 2022 na Hotels
Comentário de Administração do hotel
8 de fev de 2022 por Nehal Taha ,Administração do hotel
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
por um viajante verificado
Publicado em 27 de mar de 2024
Very beautiful property. We have nothing bad to say about our stay. Loved it!
Comentário de Administração do hotel
28 de mar de 2024 por Julian Garcia,Administração do hotel
Thank you for the time you took in responding to our feedback survey.I'm happy to hear you stay with us was wonderful :)Please come back soon and join us again, so you may have another successful experience.Sincerely,
por um viajante verificado
Publicado em 26 de mar de 2024
Would love to come back!
Comentário de Administração do hotel
26 de mar de 2024 por Ashley - Asst. Guest Services Mgr.,Administração do hotel
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!
por um viajante verificado
Publicado em 24 de mar de 2024
Very comfortable and convenient. Pleasant staff. There is a $25 a day upcharge for internet expedia stated was free. Not happy. Otherwise I would stay again.
Comentário de Administração do hotel
24 de mar de 2024 por Alicia Garcia- Manager of Guest Services,Administração do hotel
Thank you for your review! We are very happy to hear that you enjoyed your stay here with us! I did want to inform you that we do not charge extra for Wifi and that is covered in our daily resort fees. Again, thank you for your feedback. We look forward to welcoming you back again in the near future!
por um viajante verificado
Publicado em 17 de mar de 2024
No convenience items at the property, no snacks and such. Suite was fairly old and worn-out. Dishes and coffeee maker were not clean. Someone had smoked in it for years, and had a dog we could tell by the allergens we felt. Staff were good. We wanted to shorten our stay by a day and could not, due to booking via Expedia. So, thumbs down Expedia and this location. Also did not like the sales pitch for the time share when trying to check in, it was bad timing.
Comentário de Administração do hotel
18 de mar de 2024 por Julian Garcia,Administração do hotel
We appreciate you for taking the time to fill out our survey,I deeply apologize for the inconvenience you faced while staying here at our property. I will make sure to relate the message to my higher up's.Thank you,
por um viajante verificado
Publicado em 14 de mar de 2024
Hot tub with the most incredible view!
Comentário de Administração do hotel
14 de mar de 2024 por Luis Felix, Assistant General Manager ,Administração do hotel
We are so glad you were able to enjoy the Mesa Spa on property. It does have a beautiful view. Thank you for your feedback and please come back and see us again soon. Thank you,
por um viajante verificado
Publicado em 12 de mar de 2024
Comentário de Administração do hotel
13 de mar de 2024 por Julian Garcia,Administração do hotel
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I'm happy to hear the time here was enjoyable.Come back soon,Thank you.
por um viajante verificado
Publicado em 11 de mar de 2024
Overall, we loved the property for its outdoor pool, hot tubs plus hammock and recreation area.
Our unit was also very comfortable, with the exception of the bed /mattress which sagged in the middle, so a little old for our liking.
Comentário de Administração do hotel
12 de mar de 2024 por Julian Garcia,Administração do hotel
Thank you for taking the time to fill out and complete our survey :)We are happy to hear the stay with us was most enjoyable, I'm sorry to hear the pullout couch was out dated, and will be speaking with our maintenance manager to see when we can exchange that as soon as possible.hope to see you soon,
por um viajante verificado - Marlboro
Publicado em 11 de mar de 2024
Comentário de Administração do hotel
13 de mar de 2024 por Julian Garcia,Administração do hotel
We appreciate you taking the time to fill out our survey regarding your recent stay with us.I deeply apologize for the inconveniences that may have taken place during your stay.Feel free to ask for me the next time your booked and checking in so I may take care of you accommodations.
por um viajante verificado
Publicado em 10 de mar de 2024
Comentário de Administração do hotel
11 de mar de 2024 por Julian Garcia,Administração do hotel
So happy to hear you enjoyed your recent stay with us :) We look forward to servicing you again,See you soon,