Bar (na propriedade)

Avaliações de The Historic Brookdale Lodge, Santa Cruz Mountains

3 out of 5

Avaliações

8,6

Excelente

Nota 10 - Excelente. 316 de 605 avaliações" "
Nota 8 - Boa. 195 de 605 avaliações" "
Nota 6 - Ok. 56 de 605 avaliações" "
Nota 4 - Insatisfatória. 18 de 605 avaliações" "
Nota 2 - Terrível. 20 de 605 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,0/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Heather

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms are very modern, and apparently the hotel is known for being haunted! I can see how people think that...I had a great time at the bar when a local band was performing. Surrounding area is lovely, hoping this place can someday be fully restored to its historic glory. In the meantime, good spot for a drive through the Santa Cruz mountains.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Brookdale Lodge Management em 27 de fev. de 2024
Dear Heather,Thank you for your positive review!  We're glad you appreciated the modernity of our rooms and the lively atmosphere at our bar during the local band performance.  Our historic charm and rumored hauntings add to the unique experience we offer.  We share your hope for full restoration to our historic glory, and we're continually working towards that goal.  The surrounding area's beauty complements our hotel well, making it an ideal spot for exploring the Santa Cruz mountains.  We appreciate your visit and look forward to welcoming you back as we continue to strive for excellence and restoration.Best Regards,Brookdale Lodge Management

8/10 - Boa

Kristen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I adore the magic, rich history and location of the Brookdale Lodge. I was slightly disappointed that the Bar and Grill was not open as I stayed during the week, but it is a lively and fun space on the weekends. Spacious rooms with private entrance and my favorite…the private outdoor porch facing the magnificent redwoods with the sounds of the river close by.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Brookdale Lodge Management em 27 de fev. de 2024
Dear Kristen,I adore the magic, rich history and location of the Brookdale Lodge.  I was slightly disappointed that the Bar and Grill was not open as I stayed during the week, but it is a lively and fun space on the weekends.  Spacious rooms with private entrance and my favorite…the private outdoor porch facing the magnificent redwoods with the sounds of the river close by.Best Regards,Brookdale Lodge Management

8/10 - Boa

Monte

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Brookdale Lodge Management em 22 de mar. de 2024
Dear Monte,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to Brookdale.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Oscar

Viagem a dois, Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pet Friendly great staff and nice locals will be booking here again
Hospedou-se por 1 diária em jan. de 2024
Resposta de Brookdale Lodge Management em 5 de fev. de 2024
Dear Oscar,We're thrilled to hear that you enjoyed your stay with us and that our pet-friendly policy, great staff, and welcoming locals made your experience memorable!  Providing a warm and accommodating environment for our guests, including furry friends, is important to us.  Your positive feedback motivates our team to continue delivering excellent service.  We can't wait to welcome you back for another wonderful stay.  Thank you for choosing our hotel, and we look forward to seeing you again soon!Best Regards,Brookdale Lodge Management

10/10 - Excelente

Amy

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A unique property with an interesting history. My friends and I loved our big rooms with a king bed and balcony. We’d like to come back when the rest of the property is restored and we can check out the haunted areas.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Brookdale Lodge Management em 19 de jan. de 2024
Dear Amy,Thank you for choosing our unique property and sharing your positive experience!  We're thrilled that you enjoyed the interesting history, spacious rooms with king beds, and balconies.  It's wonderful to hear you're considering a return to explore the restored areas and delve into the haunted aspects.  We look forward to welcoming you back for another memorable stay, complete with the charm and allure of our property's rich history.  If there's anything specific you'd like to experience on your return, please let us know.  Safe travels, and we can't wait to host you again!Best Regards,Brookdale Lodge Management

8/10 - Boa

Emily

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de Brookdale Lodge Management em 10 de jan. de 2024
Dear Emily,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Alexandra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Brookdale Lodge Management em 13 de fev. de 2024
Dear Alexandra,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Brookdale Lodge.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Brookdale Lodge hotel soon!Best Regards,Brookdale Lodge Management

8/10 - Boa

Dora, Merced

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Brookdale Lodge Management em 2 de jan. de 2024
Dear Dora,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to Brookdale.Best Regards,Brookdale Lodge Management

10/10 - Excelente

david

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Brookdale Lodge Management em 21 de dez. de 2023
Dear david,Thanks for rewarding us with a PERFECT SCORE RATING for your Brookdale Lodge hotel stay.  You have brought a smile to our faces.  Thank You for appreciating our courteous staff's efforts to make your stay in Brookdale Lodge as pleasant as possible.  We can't wait to host you again next time you're in the area.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Felicia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Brookdale Lodge Management em 15 de dez. de 2023
Dear Felicia,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Brookdale Lodge many more times.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Arsenia

Viagem a dois
Very nice and quiet! Our room is large and clean, and seems to be remodeled. Will stay again in the future .
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Brookdale Lodge Management em 6 de dez. de 2023
Dear Arsenia,Thank you for your positive feedback!  We're delighted to hear you enjoyed a nice and quiet stay in our remodeled room.  It's wonderful that the size and cleanliness met your expectations.  We appreciate your recognition of our efforts, and we look forward to hosting you again in the future.  Your satisfaction is our priority, and we're committed to providing consistently excellent experiences. Thank you for choosing us, and we can't wait to welcome you back for another enjoyable stay!Best regards,Brookdale Lodge Management

10/10 - Excelente

Katarzyna

Hospedou-se por 1 diária em nov. de 2023
Resposta de Brookdale Lodge Management em 11 de dez. de 2023
Dear Katarzyna,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Brookdale Lodge.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Brookdale Lodge hotel soon!Best Regards,Brookdale Lodge Management

8/10 - Boa

Andrea

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 16 de nov. de 2023
Dear Andrea,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Brookdale Lodge Management

8/10 - Boa

Robert

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Brookdale Lodge Management em 13 de nov. de 2023
Dear Robert,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Timothy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Brookdale Lodge Management em 6 de nov. de 2023
Dear Timothy,Thank you for a Perfect Score Rating on your stay at Brookdale Lodge.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Brookdale Lodge.Best Regards,Brookdale Lodge Management

10/10 - Excelente

S.

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love being in the woods, so this was a perfect quiet setting.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Brookdale Lodge Management em 1 de nov. de 2023
Dear S, We're thrilled that you enjoyed the peaceful ambiance of our location.  Providing a serene environment for our guests is one of our top priorities.  We understand the importance of a tranquil setting for a truly relaxing experience.  Thank you for choosing our hotel, and we look forward to welcoming you back for another perfect getaway amidst nature's embrace. Best Regards, Brookdale Lodge Management

10/10 - Excelente

Celeste

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We love the Brookdale Lodge. Staff is friendly and helpful. Hotel is clean and peaceful. We can't wait for you to reopen the Brookdale restaurant for fine dining.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Brookdale Lodge Management em 30 de out. de 2023
Dear Celeste, Thank you for your wonderful review!  We are thrilled to hear that you enjoyed your stay at the Brookdale Lodge.  Our team strives to provide a friendly and helpful service to all our guests.  We are working diligently to reopen the Brookdale restaurant and create an exceptional dining experience.  Your feedback motivates us to continue providing a clean and peaceful environment.  We look forward to welcoming you back for another memorable stay.  Thank you for choosing the Brookdale Lodge. Best Regards, Brookdale Lodge Management

8/10 - Boa

Grace

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
The rooms are nice, but they can definitely use more hooks in the bathroom. There was only one hook by the shower for one towel. A suggestion to the management, please put more hooks, maybe one on the door and a couple on the wall and one for a hand towel. The staff was very accommodating, when you can get a hold of them. They are wearing many hats, so please be patient, but they are very kind! Chris and Steve were helpful!
Hospedou-se por 3 diárias em out. de 2023
Resposta de Brookdale Lodge Management em 27 de out. de 2023
Dear Grace,Thank you for your valuable feedback.  We appreciate your suggestion about additional hooks in the bathroom and will consider it for future improvements.  Our team is dedicated to providing accommodating service, and we apologize for any delays you experienced.  We will work on optimizing our staffing to ensure a more prompt and efficient response.  It's wonderful to hear that Chris and Steve were able to assist you.  Your input helps us enhance our guest experience, and we look forward to welcoming you back for an even more satisfying stay.  Thank you for choosing our hotel.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Dave

Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved everything! Can’t wait to return!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Brookdale Lodge Management em 27 de out. de 2023
Dear Dave,We are thrilled to hear about your fantastic experience at our hotel.  It is our utmost priority to provide our guests with an exceptional and memorable stay.  Your kind words motivate us to continue delivering top-notch service.  We eagerly await your return and the opportunity to exceed your expectations once again. Thank you for choosing our hotel, and we look forward to providing you with another wonderful and unforgettable experience.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Paul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice clean place
Hospedou-se por 2 diárias em out. de 2023
Resposta de Brookdale Lodge Management em 23 de out. de 2023
Dear Paul,Thank you for your kind words.  We're thrilled to hear that you appreciated our commitment to cleanliness.  Your satisfaction is our top priority, and we remain dedicated to maintaining our standards to ensure a consistently pleasant experience.  We eagerly await the opportunity to welcome you back for another enjoyable stay.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Breanna

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Definitely staying here again!
We really enjoyed this hotel. The only disappointment was that the café and bar was not open on Monday or Tuesday so we didn’t get to enjoy it we arrived late on Sunday and it closes at 2 PM for the café, but there was a convenience store also located on the property which was really nice to be able to have some thing to grab drinks and small snacks from.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Brookdale Lodge Management em 18 de out. de 2023
Dear Breanna,Thank you for your review.  We're delighted you enjoyed your stay with us.  We apologize for any inconvenience regarding the café and bar's operating hours.  Your feedback is valuable, and we'll consider ways to improve.  We hope to welcome you back for another enjoyable stay.Thank You,Brookdale Lodge Management

8/10 - Boa

Leana

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Great Location but no so clean
The area was beautiful and there was live music playing when I arrived and it was a perfect view from our balcony. The only complaint was the cleanliness, there was an old coffee in the microwave from past guests. Also, the conditioner in the shower was out, and when I looked, I saw hair inside the container. If that did not occur I would have given this place an excellent review. Overall it was a nice stay minus those two complaints.
Hospedou-se por 1 diária em out. de 2023
Resposta de Brookdale Lodge Management em 18 de out. de 2023
Dear Leana,Thank you for sharing your experience.  We're delighted you enjoyed the beautiful area and the live music.  We apologize for the cleanliness issues you encountered.  We're working to ensure a more spotless experience for future guests.  We appreciate your feedback and hope you'll choose to stay with us again.  Your comfort is our priority.Thank You,Brookdale Lodge Management

10/10 - Excelente

Mary

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Love at the Brookdale Lodge
Wonderful 2 day stay, we have been stayinh here since 1980s. We hope owners bring it back to its former glory. We spent many delicous dinners and service was impeccable. food was great. Cant wait till they open the dining by the river. The rooms were clean and spacous and comfortable. We are from Santa Cruz and love to go back to where we fell in love. We were recently married and spent part of our honeymoon there. Thank you for your hospitality Robert and Mary Culligan Couch
Hospedou-se por 2 diárias em set. de 2023
Resposta de Brookdale Lodge Management em 11 de out. de 2023
Dear Mary, Robert and Mary, thank you for your heartfelt review!  We're delighted to have been a part of your love story for so many years, from your visits in the 1980s to your recent honeymoon stay.  Your loyalty and kind words mean the world to us.  We share your hopes of restoring the Brookdale Lodge to its former glory and are thrilled that you enjoyed our delicious dinners and impeccable service.  We can't wait to open the dining area by the river for you. Congratulations on your recent marriage, and thank you for choosing us for your special moments.  Here's to many more cherished memories together! Best Regards, Brookdale Lodge Management

10/10 - Excelente

TERRY

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
New ownership & great stay!
Short stay just to get away & enjoy the forest. Tim, Meghan & Wyatt working the bar were great! They were very welcoming! We were hoping to dance -but the band was not our taste although they were very talented. We Love rock, funk, R&B danceable covers! Room was huge & well appointed! Enjoyed our balcony facing the courtyard! Plenty of parking! Ordered hot wings & they delivered them to us in the bar area! Will return!
Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 31 de out. de 2023
Dear TERRY,Thank you for your kind words!  We're thrilled you had a great stay and enjoyed the forest surroundings.  Tim, Meghan, and Wyatt are delighted to hear they made your experience welcoming.  We apologize that the band didn't match your preferred music style, but we're glad you appreciated their talent.  It's fantastic that you enjoyed the spacious, well-appointed room and the balcony.  Our team is pleased you liked the hot wings and the convenience of our delivery service. We can't wait to welcome you back for another memorable stay in the near future!Best Regards,Brookdale Lodge Management

8/10 - Boa

DAVID

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Brookdale Lodge Management em 29 de set. de 2023
Dear DAVID,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Brookdale.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Nemesciano

Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 18 de out. de 2023
Dear Nemesciano,Thank you for a Perfect Score Rating on your stay at Brookdale Lodge.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Brookdale Lodge.Thank You,Brookdale Lodge Management

4/10 - Insatisfatória

Carla

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
There wasn't much unique about this lodge, we were expecting more history. The place was clean though there was a fall hazard between carpeting and floor. We were placed in a room two doors from the highway which was nerve wracking. Staff was lovely though.
Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 25 de set. de 2023
Dear Carla,Thank you for sharing your thoughts on your stay with us.  We apologize if our lodge did not meet your expectations in terms of historical aspects.  We appreciate your feedback regarding the fall hazard, and we'll address this issue promptly.  We understand the concern about the proximity to the highway, and we'll strive to improve room assignments for a quieter experience.  We're glad to hear you found our staff lovely and friendly.  Your insights are valuable, and we hope to have the opportunity to better meet your expectations in the future.Thank You,Brookdale Lodge Management

10/10 - Excelente

Angelica Maria

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked that the front desk staff was professional, knowledgeable, courteous and friendly. I liked that the rooms were very clean and had a fairly new microwave and refrigerator. Also, I enjoyed eating at the small table outside on the balcony. I also liked eating a delicious lunch and dinner at this hotel restaurant. Although the Marilyn Monroe Building my husband and I stayed at consist of two floors I desired an elevator to carry up my heavy luggage and our other smaller totes.
Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 26 de set. de 2023
Dear Angelica,We greatly appreciate your positive feedback!  It's wonderful to hear that you had a pleasant experience with our front desk staff and enjoyed the clean and well-equipped rooms.  We're delighted you had the chance to dine at our restaurant and found the meals delicious.  Your feedback about the need for an elevator is noted, and we'll consider ways to improve accessibility in the future. We hope to have the pleasure of serving you again, providing even more comfort and convenience during your stay.  Thank you for choosing us!Thank You,Brookdale Lodge Management

10/10 - Excelente

Angelica Maria

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfortable room. Bathroom had shampoo and conditioner. Great tv and movies. I enjoyed having. a microwave and refrigerator in room.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Brookdale Lodge Management em 20 de set. de 2023
Dear Angelica,We're delighted to hear that you had a comfortable stay with us.  It's great that you found the room amenities to your liking, including the shampoo and conditioner, the TV and movie options, as well as the convenience of having a microwave and refrigerator in your room.  Your satisfaction is important to us, and we look forward to providing you with another enjoyable stay in the future. If there are any specific preferences or requests you have for your next visit, please don't hesitate to let us know.  Thank you for choosing our hotel!Thank You,Brookdale Lodge Management

10/10 - Excelente

Stacey

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is an excellent property! The rooms are huge and so are the balconies that overlook the super cute restaurant and courtyard. That bar and restaurant on property had great food & craft beer selection and the fact that there is a small grocery store on the lower level was amazing. I would totally recommend this place to anyone.
Resposta de Brookdale Lodge Management em 20 de set. de 2023
Dear Stacey,Thank you for your fantastic review!  We're thrilled to hear that you had an excellent experience at our property.  It's wonderful that you found our rooms spacious and enjoyed the large balconies with views of our charming restaurant and courtyard.  We're also delighted that you appreciated our bar and restaurant's food and craft beer selection, as well as the convenience of having a small grocery store on the lower level. Your recommendation means the world to us, and we look forward to welcoming you or anyone you refer to our property for another outstanding stay in the future.Best Regards,Brookdale Lodge Management

4/10 - Insatisfatória

Geoff

Viagem a dois
We enjoyed our stay, and the music on Friday night was great. The food and drink were both fine, but I have two points to raise. While we were checking in, two people, presumably employees, came into Reception and began a loud conversation which made it difficult to hear the instructions from the receptionist. Secondly, I had to leave a deposit of $100 which has yet to be returned to me.
Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 13 de set. de 2023
Dear Geoff,Thank you for taking the time to provide us with feedback on your recent stay.  We're delighted that you enjoyed your overall experience, including the Friday night music.  However, we sincerely apologize for the inconveniences you encountered.  Your mention of the loud conversation during check-in is concerning, and we regret any disruption this caused.  We will be addressing this with our team to ensure a quieter and more efficient check-in process for our guests in the future.  Regarding the 100 deposit, we apologize for any delay in returning it to you.  We take this matter seriously and will investigate promptly to expedite the refund process. Your input is crucial to our continuous improvement, and we hope you'll give us another opportunity to exceed your expectations on your next visit.Thank You,Brookdale Lodge Management

10/10 - Excelente

Marlene, Los Gatos

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My husband and I stayed at the Brookdale Lodge and thoroughly enjoyed it. Our room is large and comfortable and very clean and we had a nice little outdoor patio to sit in. The night we went there there was a lovely band and a barbecue. We would definitely return and highly recommend it.
Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 12 de set. de 2023
Dear Marlene,Thank you so much for your wonderful review!  We're delighted to hear that you and your husband had a thoroughly enjoyable stay at the Brookdale Lodge.  It's great to know that you found your room spacious, comfortable, and clean, and that you appreciated the outdoor patio.  The live band and barbecue evening sound like a fantastic experience, and we're thrilled you had the chance to enjoy it.  Your recommendation means the world to us, and we look forward to welcoming you both back for another memorable visit in the future.Best Regards,Brookdale Lodge Management

8/10 - Boa

April, Grover Beach

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza e serviço e funcionários
I didn't like the spectre that ran up behind me and my dog during the last night there when I was taking him out to pee. Comfy beds.
Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 8 de set. de 2023
Dear April,Thank you for your feedback, and we're pleased to hear that you found our beds comfortable.  We take guest concerns seriously, and I apologize for any discomfort you experienced during your stay.  Your safety and comfort are our top priorities, and we will investigate the incident thoroughly to ensure our guests' peace of mind.  We appreciate your feedback, which helps us continually improve. If you decide to stay with us again, please don't hesitate to reach out with any concerns.  We hope to have the opportunity to provide you with an even better experience next time.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Clare

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super cute place. Very quiet and comfy
Hospedou-se por 2 diárias em set. de 2023
Resposta de Brookdale Lodge Management em 6 de set. de 2023
Dear Clare,Thank you for sharing your feedback with us.  We're delighted to hear that you found our place "super cute" and enjoyed the quiet and comfortable atmosphere during your stay.  Providing a relaxing and cozy environment for our guests is one of our top priorities, and we're thrilled to know we met your expectations. If you have any suggestions or requests to make your next visit even more enjoyable, please don't hesitate to let us know.  We look forward to welcoming you back in the future.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Bernadette

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Very nice place
It was great! Very clean and close to alot of activities. It was a bummer that they were not done with the renovations. The cafe had amazing food and 50s 60s theme. Very cute
Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 6 de set. de 2023
Dear Bernadette,Thank you for your kind words and for choosing to stay with us.  We're delighted to hear that you had a great experience and found our place to be very nice and clean.  We apologize for any inconvenience caused by our ongoing renovations; we're working hard to enhance our facilities for future guests.  We're thrilled to know that you enjoyed our cafe with its amazing food and charming 50s-60s theme. Your feedback is much appreciated, and we hope to welcome you back soon for an even better experience.Best Regards,Brookdale Lodge Management

6/10 - Ok

Jasmine

Viagem com a família
Very noisy. Felt kind of like a motel six if you want me to be honest. Thought there’d be something special about it, so I didn’t mind paying the extra money for like a really cool hotel in the woods but there wasn’t anything special about it. It felt very creepy and unsafe. If I could go back, I would’ve spent less money to be closer to town in a nicer hotel.
Hospedou-se por 1 diária em set. de 2023
Resposta de Brookdale Lodge Management em 7 de set. de 2023
Dear Jasmine,We appreciate your candid feedback about your recent stay with us, and we apologize for not meeting your expectations.  We're sorry to hear about the noise issues you encountered and any discomfort you felt during your stay.  We understand that you were expecting a unique experience, and we regret that we didn't deliver that for you.  Your feedback is valuable, and we will use it to improve our offerings and guest experience.  We genuinely wish you had a more enjoyable stay with us. Please consider giving us another chance in the future, as we're committed to providing a better experience that aligns with your expectations.Kind Regards,Brookdale Lodge Management

10/10 - Excelente

Edward

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to stay
We went for our anniversary and it was nice and relaxing, the live music in the evening was excellent. Definitely would recommend this place just for the history alone.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Brookdale Lodge Management em 1 de set. de 2023
Dear Edward,Thank you for choosing our hotel to celebrate your anniversary!  We're thrilled to hear that you enjoyed a relaxing stay and the excellent live music during your visit.  Our team takes pride in offering a memorable experience, enriched by our hotel's history.  Your recommendation means a lot to us. We look forward to welcoming you back for more wonderful moments in the future!Best Regards,Brookdale Lodge Management

8/10 - Boa

N Keith, Pasadena

Pontos positivos: Limpeza e serviço e funcionários
I loved the location and my hat is off to the owners who are trying to resurrect it but there’s still a ways to go. We were there on a Sunday afternoon and none of the services like the cafe or lounge were open. Our room was absolutely enormous with a huge balcony which was great. I wish them luck as they continue to renovate.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Brookdale Lodge Management em 23 de ago. de 2023
Dear Keith,Thank you for your valuable feedback and for recognizing our efforts in revitalizing the property.  We're delighted you loved the location and appreciated the spacious room and balcony.  We apologize for the inconvenience of the limited services available on Sunday afternoon; we are actively working to extend our offerings.  Your good wishes are greatly appreciated as we continue our renovations. We look forward to welcoming you back in the future to share in the progress we're making.Best Regards,Brookdale Lodge Management

10/10 - Excelente

Juan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The fact that we were on top by mountains an fresh breeze of air an good hospitality Brookdale all the way 🌟🌟🌟🌟🌟
Hospedou-se por 1 diária em ago. de 2023
Resposta de Brookdale Lodge Management em 4 de set. de 2023
Dear Juan,Thank you so much for your wonderful review!  We're thrilled to hear that you enjoyed the beautiful mountain setting, the refreshing breeze, and the hospitality at Brookdale.  Providing a peaceful and welcoming environment for our guests is our top priority, and your feedback encourages us to continue striving for excellence.  We look forward to having the pleasure of hosting you again in the future.  If you ever need another dose of fresh air and warm hospitality, we'll be here to welcome you with open arms.Best Regards,Brookdale Lodge Management

10/10 - Excelente

WILLIAM

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful and peaceful location
We found a diamond in the woods when we found this place. Location can't be beat and the restaurants around the area are top notch!
Hospedou-se por 1 diária em ago. de 2023
Resposta de Brookdale Lodge Management em 23 de ago. de 2023
Dear William,Thank you for sharing your lovely experience with us.  We're thrilled to hear that you found our hotel to be a hidden gem in a peaceful location.  We take pride in our prime setting, and we're delighted that it added to your stay's enjoyment.  Your kind words about the nearby restaurants are greatly appreciated.  We hope to welcome you back for more wonderful moments in the woods.Best Regards,Brookdale Lodge Management

6/10 - Ok

Nancy, San Jose

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Shower soap was leaking in shower which staff fixed quickly. Next day took shower & floor too slippery to be safe from some residual soap. Let the water run a long time to clear it all, otherwise next guest would have easily fallen. For the cost of our 2 night stay, the fridge should have been cleaned. There was orange something in the freezer section. Second night no sleep with noise all night in room above us. Could hear the bed, every footstep etc... I don't isually complain, but this was my only vacation this summer, & I had high expectations with the price. Also, a smile from anyone at the desk or at the grill would have gone a long way.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Brookdale Lodge Management em 16 de ago. de 2023
Dear Nancy,Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for the inconveniences you encountered during your visit, and we appreciate your understanding as we work to improve our guest experience continuously. We're glad our staff quickly addressed the leaking shower soap, although we apologize for the slippery floor afterward. Your safety is of utmost importance to us, and we'll certainly address this with our housekeeping team to ensure such incidents are prevented in the future. Regarding the cleanliness of the fridge, we apologize for the oversight. This falls short of our usual standards, and we will reinforce our inspection process to ensure all amenities are in top condition for our guests. It's disappointing to hear about the noise disturbance from the Room above you. We understand the importance of a restful night's sleep, and we will address this issue with our management team to find a solution for preventing such disturbances in the future. Lastly, we apologize if our staff's demeanor did not meet your expectations. We take great pride in delivering excellent customer service and will use your feedback to enhance our interactions with our guests.We genuinely appreciate your candid comments and your decision to share your concerns. Your feedback helps us to evolve and improve our services continuously. We hope you'll consider giving us another opportunity to provide you with the exceptional stay you deserve.Thank You,Brookdale Lodge Management

8/10 - Boa

Karen

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Brookdale Lodge Management em 16 de ago. de 2023
Dear Karen,Thank you for choosing to stay with us when you visited Brookdale.  It makes me happy to hear see you enjoyed your stay.We hope to be able to host you again soon at Brookdale Lodge!Thank You,Brookdale Lodge Management

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
The facility was nice and spacious, however, their TV was not working. Not a big downside. Has a nice Diner on ground floor with friendly staff. Front desk was helpful and courteous. Would stay here again, provided rates are slightly lower.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Brookdale Lodge Management em 9 de ago. de 2023
Dear Guest,Thank you for your valuable feedback!  We're glad you enjoyed our spacious facilities and the diner on the ground floor.  We apologize for the inconvenience with the TV and appreciate your understanding.  Our team is here to help, and we're delighted you found our front desk courteous and helpful.  Your comments help us improve. We hope to welcome you back soon, and we'll certainly consider your thoughts on rates.  Your comfort is our priority!Best Regards,Brookdale Lodge Management

2/10 - Terrível

Deborah

Hospedou-se por 1 diária em jul. de 2023
Resposta de ac em 9 de ago. de 2023
We are very sorry you didn't get to enjoy your stay here at the lodge this past weekend. We will try our best to update our website to date so guests don't have anymore problem. In fact we do have a pool on the premises but it's not open to the public just yet because we are still under construction as we are getting it into order that we are hopeful to open in the end of the year. Our diner isn't open on Monday's only Tuesday through out Sunday typically the dinner closes at 2pm and opens back up at 5pm for dinner. When the bar is open you can ask one of the workers to let you in the green room to check it out through the windows and take a look. We try our best to keep our bathrooms and room cleaned for our guests but we are happy that we were informed with the situation you had with the curtain and would change it out as soon as we can. If you would love to we could give you more information about our haunted rooms and which ones are available for your next visit here with us. Once again we are sorry that you didn't get to enjoy the stay as much you could've imagine here at the lodge but right in front f the check-in office we have plenty of coloring books or board games for the kids that you can borrow and take along to the room.

10/10 - Excelente

Michelle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's in the mountains, and is a fun little place to stay
Hospedou-se por 1 diária em ago. de 2023
Resposta de Brookdale Lodge Management em 4 de ago. de 2023
Dear Michelle,Thank you for your review!  We're delighted you had a fun and enjoyable stay in our mountainous location.  We look forward to welcoming you back for another great experience at our little paradise!Thank You,Brookdale Lodge Management

10/10 - Excelente

Julian

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All good
Hospedou-se por 1 diária em ago. de 2023
Resposta de Brookdale Lodge Management em 3 de ago. de 2023
Dear Julian,Thank you for your positive feedback!  We're delighted you had a great experience.  Our team strives to provide the best service.  Looking forward to welcoming you back soon for another enjoyable stay!Thank You,Brookdale Lodge Management

2/10 - Terrível

Ingrid

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The pool it’s under construction! The restaurant/ bart was closed most of our stay not sure if every weekend they have events or we were just unfortunate! The smell in the room it’s horrible
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Brookdale Lodge Management em 3 de ago. de 2023
Dear Ingrid,Apologies for the inconvenience during your stay.  We're upgrading our pool for an enhanced experience.  Our team is working on better communication about restaurant hours. We'll address the room issue promptly.  Your feedback helps us improve. Sincerely,Brookdale Lodge Management

10/10 - Excelente

Cindy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful place to stay.. looks old open door it's all remodeled looks great... Clean, bed is comfortable. We immediately made a reservation for another night... Cute little place has cafe it's like its own little town. The town up the street is really cute great area.. Great staff
Hospedou-se por 1 diária em jul. de 2023
Resposta de Brookdale Lodge Management em 4 de ago. de 2023
Dear Cindy,Thank you for your wonderful review!  We're thrilled you enjoyed your stay in our beautiful, remodeled hotel.  We're delighted you found our place comfortable, clean, and charming.  Your compliments about the cafe and our staff mean a lot to us.  We can't wait to welcome you back for another fantastic experience in our little town.Thank You,Brookdale Lodge Management

6/10 - Ok

Mary

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The staff were very nice. The rooms were recently renovated but our room smelt musty and damp. The restaurant smelled as well.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Brookdale Lodge Management em 3 de ago. de 2023
Dear Mary,Thank you for your feedback. We apologize for the inconvenience caused by the musty smell in your room and the restaurant.  We take cleanliness and guest comfort seriously, and we'll investigate the issue immediately to ensure it doesn't happen again. We appreciate your kind words about our staff and the recent renovations. Thank You,Brookdale Lodge Management

10/10 - Excelente

Candice

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The bed was so comfortable. Ice machine was close. Loved the jet tub. In the middle of everything big basin, Henry Cowell park, roaring railroad.great location. Friendly staff.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Brookdale Lodge Management em 3 de ago. de 2023
Dear Candice,We're thrilled to hear you had a fantastic stay with us!  Our priority is your comfort, and we're delighted you loved the cozy bed and the convenience of the nearby ice machine.  Relaxing in the jet tub sounds wonderful!  Our central location offers easy access to Big Basin, Henry Cowell Park, and the Roaring Railroad, making your stay even more enjoyable.  Our friendly staff is always here to ensure you have a memorable experience. We can't wait to welcome you back for another delightful stay at our hotel!Thank You,Brookdale Lodge Management