Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 328 de 1001 avaliações" "
10 - Excelente
328
Nota 8 - Boa. 389 de 1001 avaliações" "
8 - Boa
389
Nota 6 - Ok. 175 de 1001 avaliações" "
6 - Ok
175
Nota 4 - Insatisfatória. 71 de 1001 avaliações" "
4 - Insatisfatória
71
Nota 2 - Terrível. 38 de 1001 avaliações" "
2 - Terrível
38
8,4/10
Limpeza
8,0/10
Serviço e funcionários
7,4/10
Comodidades
7,8/10
Condições e instalações da propriedade
8,0/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
Sergio
Viagem de negócios
15 de jun. de 2021
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Sunday at Morro Bay
Hotel located close to restaurants at Morro Bay. The view at sunset is amazing. Not so close to main restaurant but is possible to go walking. Good standard
Sergio
Hospedou-se por 1 diária em jun. de 2021
8/10 - Boa
ANDRE
4 de fev. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel TOP
Hotel super mega bem localizado, chegamos e já fomos ver o pôr do sol ao lado do Morro de Morro Bay, foi simplesmente sensacional!!!
ANDRE
Hospedou-se por 2 diárias em jan. de 2018
10/10 - Excelente
Carol
Viagem a dois
26 de mar. de 2024
We have stayed here many times, like the location, walking distance to all the restaurants on the Embarcadero, downtown shops. Very quiet and comfortable. It’s our go to instead of Pismo.
Carol
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Care Team em 27 de mar. de 2024
Dear Carol, thank you for being a loyal guest and for choosing to stay with us time and time again. We're thrilled to hear that you enjoy our convenient location and find our hotel to be a comfortable retreat during your visits. Your kind words about our quiet atmosphere and proximity to local attractions are greatly appreciated. We look forward to welcoming you back for many more enjoyable stays in the future.Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Angelica, Visalia
Viagem com a família
16 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was clean. Great area. Pillows were a little old/hard.
Angelica
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Care Team em 19 de fev. de 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found your room clean and enjoyed the great area. However, we apologize for any discomfort caused by the pillows being a little old and hard. Your comfort is important to us, and we'll certainly take your feedback into consideration to ensure a more comfortable stay for our guests in the future. If there's anything else we can do to enhance your experience during your next visit, please don't hesitate to let us know. We appreciate your input and look forward to welcoming you back soon!Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Alan
12 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Alan
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 13 de fev. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 - Boa
Susan
8 de fev. de 2024
Pontos positivos: Condições e instalações da propriedade
Wished for an outside space for relaxing
Susan
Hospedou-se por 11 diárias em jan. de 2024
Resposta de Customer Care Team em 9 de fev. de 2024
Hi Susan,Thank you for your feedback regarding the lack of outdoor relaxation space. We understand the importance of having an area to unwind and enjoy the outdoors. We'll certainly consider your suggestion as we continue to enhance our amenities for our guests' comfort and enjoyment. In the meantime, we hope you were able to find other aspects of your stay enjoyable, and we look forward to welcoming you back in the future.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Rupesh
22 de jan. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
.
Rupesh
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 25 de jan. de 2024
Hi Rupesh,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Michael
21 de jan. de 2024
Michael
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 13 de fev. de 2024
Hi Michael,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
John
Viagem a dois
17 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just a quick overnite trip. Room was clean and comfortable. Front desk was pleasant. Will stay here again.
John
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 19 de jan. de 2024
Hi John,Thank you for taking the time to share your positive experience with us. We're delighted to hear that your quick overnight trip was comfortable and that you found the room clean and pleasant. We appreciate your kind words about our front desk staff. It's fantastic to know that you plan to stay with us again; we look forward to welcoming you back for another enjoyable stay.Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Roger
Viagem com a família
16 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff, close to restaurants
Roger
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Care Team em 17 de jan. de 2024
Hi Roger,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our friendly staff made a positive impression on your stay. Creating a warm and welcoming atmosphere is a priority for us, and it's great to know that you felt that during your visit. We're also glad our proximity to restaurants added to your convenience. Should your travels bring you back, we look forward to providing you with another enjoyable and friendly experience. Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Adelfa
Viagem a dois
30 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Adelfa
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Care Team em 1 de jan. de 2024
Dear Adelfa, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Anthony
29 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Anthony
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 30 de dez. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 - Boa
Lauren
28 de dez. de 2023
Lauren
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 17 de jan. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 - Excelente
Amber
17 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amber
Resposta de Customer Care Team em 6 de fev. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 - Excelente
Barbara
Viagem com família e crianças pequenas
9 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The place is quiet and clean good value and the staff are wonderful!!
Barbara
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Customer Care Team em 13 de dez. de 2023
Hi Barbara,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Amy
Viagem a dois
3 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very easy check-in. Woman at the front desk was super friendly and pleasant. Room was very comfortable.
Amy
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 6 de dez. de 2023
Hi Amy,That's wonderful to hear! A smooth check-in and friendly staff can really set the tone for a great stay. I'm delighted that you found the front desk woman super friendly and that your room was very comfortable. If there's anything else we can do to make your next visit just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back!Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Ben
Viagem em grupo
20 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Reliable
We come to Morro Bay a couple times every year, and the Fireside Inn has always been reasonably priced, clean, and friendly, with a great location.
Ben
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Care Team em 23 de nov. de 2023
Hi Ben,It's fantastic to hear that the Fireside Inn has been a reliable and pleasant choice for your visits to Morro Bay! We greatly appreciate your loyalty and your kind words about our pricing, cleanliness, friendly service, and convenient location. Providing a consistently enjoyable experience is our goal, and we're thrilled to have met your expectations. We look forward to welcoming you back on your next trips to Morro Bay! Best Regards, Jennifer, Fireside InnGuest Experience Team
2/10 - Terrível
THOMAS
Viagem com a família
13 de nov. de 2023
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
In general Property / Room was of better than average quality. Large size room and Bay / Ocean view.
Problem was Hotel is unattended at night (there is no Night Desk Clerk / Attendant and no emergency number).
Guest in room next to us had a Psychotic episode (yelling /screaming and banging on the walls). Called 911. Cops came out twice but couldn't remove "guest" without hotel complaint.
THOMAS
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Customer Care Team em 14 de nov. de 2023
Hi THOMAS,Thank you for sharing your feedback with us. We're delighted to hear that you found our property and room to be of better than average quality, especially appreciating the large size and Bay/Ocean view. However, we sincerely apologize for the unsettling experience you encountered during the night and the challenges in reaching assistance promptly. We take your safety and comfort seriously, and we're actively addressing the absence of a Night Desk Clerk and emergency contact. Our team is committed to enhancing our security measures to ensure a secure environment for all guests. We appreciate your quick thinking in calling 911 during the incident, and we're sorry for any distress caused. Your feedback is invaluable in helping us make necessary improvements, and we hope to have the opportunity to welcome you back for a more seamless and secure stay.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Dawn
12 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was great except for the wifi.
Dawn
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Customer Care Team em 14 de nov. de 2023
Hi Dawn,We're thrilled to hear that you had an overall great experience during your stay! We're sorry to learn about the issue you encountered with the Wi-Fi. Your connectivity matters, and we'll investigate this promptly to ensure a smoother experience for future visits. Thank you for highlighting this, and we look forward to having you back soon for an even more enjoyable stay.Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
robert a
Viagem a dois
11 de nov. de 2023
I enjoyed my stay there at the fireside inn very convenient and walkable to certain places there in downtown
robert a
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Customer Care Team em 14 de nov. de 2023
Hi robert,Thank you for sharing your positive experience at the Fireside Inn. We're delighted to hear that you enjoyed your stay and found our location in downtown to be convenient and walkable to various places. Providing a comfortable and accessible experience for our guests is a top priority, and we're thrilled that we could meet your expectations. If there are specific highlights from your stay or any suggestions you'd like to share, please feel free to let us know. We look forward to the pleasure of welcoming you back for another enjoyable visit in the future.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Lucia
Viagem em grupo
25 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo bien
Lucia
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Care Team em 26 de out. de 2023
Dear Lucia,Thank you for your concise feedback! We're delighted to hear that everything met your expectations during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Miguel
Viagem a dois
22 de out. de 2023
Pontos positivos: Comodidades
The hotel was a block away from the Main Street, where all the stores and restaurants are. Great location and nice room.
Miguel
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Care Team em 24 de out. de 2023
Hi Miguel,We're pleased to hear that you enjoyed the great location of our hotel, being so close to the Main Street with stores and restaurants. It's wonderful that you found the room nice as well. Your satisfaction is important to us, and we look forward to hosting you again on your next visit.Best Regards, Jennifer, Fireside InnGuest Experience Team
6/10 - Ok
Heather
Viagem com a família
22 de out. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Chain on ceiling fan missing. Could only use as a light.
Heather
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Care Team em 24 de out. de 2023
Dear Heather,We apologize for the inconvenience you experienced with the missing chain on the ceiling fan in your room, which limited its functionality. Your feedback is important, and we'll address this issue to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention, and we hope to provide you with an improved experience on your next visit.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Bridget
18 de out. de 2023
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Bridget
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Care Team em 20 de out. de 2023
Dear Bridget, Thank you for the positive rating. We appreciate it. We hope your stay at Mercure was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards,Guest Experience Team
10/10 - Excelente
Traci
Viagem com a família
16 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I have stayed at this property twice and it was clean and comfortable.
Traci
Hospedou-se por 3 diárias em set. de 2023
Resposta de Customer Care Team em 20 de out. de 2023
Hi Traci,We're delighted to have welcomed you back for a second stay, and we're pleased to hear that you found our property clean and comfortable. Thank you for your loyalty, and we look forward to hosting you again in the future!Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Brian
16 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Standard motel with clean rooms, ample parking. They are located within walking distance of the harbor's many restaurants and shops. Easy check in with friendly staff.
Brian
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Care Team em 17 de out. de 2023
Dear Brian, thank you for sharing your feedback about your stay. We're glad to hear that you found the motel to be standard with clean rooms and ample parking. The information about its proximity to the harbor's restaurants and shops is useful for other travelers. We appreciate your positive mention of the easy check-in process and the friendly staff. Guest satisfaction is important to us, and your feedback is greatly appreciated. We hope to have the opportunity to host you again in the future. If you have any more comments or suggestions at that time, please feel free to share.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Theresa
Viagem com a família
10 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Our favorite place to stay every year.
Ken at the front desk is always friendly and walks the grounds checking on everything. We asked for a handicap room and got one. Zero noise from guests, traffic, or passersbys. Safe and well lit area.
Bathroom door didn't lock and manager offered to repair it immediately. We opted for a door stop instead and he made sure we got one quickly.
Hotel is located within easy walking distance of embarcadero, shops, and food. Catholic church and Albertson's is only a 5 minute drive away.
Theresa
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Care Team em 11 de out. de 2023
Dear Guest,Thank you for your positive feedback and for highlighting Ken's excellent service at the front desk. We're delighted to hear that you had a pleasant stay in a handicap-accessible room and that you found our property to be safe, well-lit, and conveniently located. We appreciate your understanding regarding the bathroom door lock and our prompt efforts to provide a suitable solution. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best Regards, Jennifer, Fireside InnGuest Experience Team
6/10 - Ok
Peter
Viagem a dois
3 de out. de 2023
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Great service and staff! Unit in need of full updates, minor repairs and TLC. Based on these concerns, property being across the street from a 24 hour LOUD car wash, restricted ocean view: Our "Deluxe Room, 1 King Bed, Balcony, Ocean View" was overpriced
Peter
Hospedou-se por 3 diárias em set. de 2023
Resposta de Customer Care Team em 6 de out. de 2023
Hi Peter,Thank you for your feedback regarding your recent stay. We're pleased to hear that you had a positive experience with our service and staff. However, we apologize for the issues you encountered with the unit's condition, the noise from the car wash, and the restricted ocean view. Your feedback is valuable to us, and we will use it to make improvements where needed. We understand your concern about the pricing, and we will review our rates to ensure they align with the overall guest experience. We appreciate your input, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Matthew
Viagem com a família
25 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were on vacation to Morro Bay with the Fireside Inn, and we had some things come up. They were very generous helping us cancel our reservation the day before. Thank you very much. Justin was very considerate. Also, we got to see the room, and the property, early on in our vacation, and it was stellar. I think you will be happy with a stay at the Fireside Inn. Pleasant travels!!
Matthew
Resposta de Customer Care Team em 28 de set. de 2023
Hi Matthew,Thank you for sharing your positive experience with the Fireside Inn. We're delighted to hear that Justin and the team were very considerate and helpful in accommodating your reservation changes. It's great to know that you had the chance to see the room and property early in your vacation and found it stellar. We truly appreciate your kind words and recommendation. If your travels bring you back to Morro Bay in the future, we hope you choose to stay with us again.Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Parimala
Viagem a dois
25 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was clean except for the toilet bowl which was loose. It was at a convenient location and walkable distance to downtown.
Parimala
Hospedou-se por 2 diárias em set. de 2023
Resposta de Customer Care Team em 28 de set. de 2023
Hi Parimala,Thank you for your feedback. We're glad to hear that the room was clean and that you found the location convenient, with walkable access to downtown. We appreciate your mention of the loose toilet bowl, and we'll make sure to address this issue promptly to ensure a comfortable stay for future guests. Your input is valuable to us, and we hope to welcome you back for an even more pleasant experience in the future.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Elise
Viagem com a família
27 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay, will stay again
Super convenient location, the ocean view rooms have a great unobstructed view. The rooms are clean and spacious. Ample parking, nice staff, decent towels, bed isn’t the best but not bad.
Elise
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Care Team em 28 de ago. de 2023
Hi Elise,Thank you for your feedback. We're delighted to hear that you found our location super convenient and enjoyed the unobstructed ocean view from your room. It's great to know that you found the rooms clean and spacious, with ample parking available. We're pleased that our staff's service met your expectations and that you found the towels decent. We appreciate your insights about the bed comfort as well. We hope to have the pleasure of welcoming you back in the future for another comfortable and enjoyable stay.Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Mark
Viagem com a família
23 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to Morro Bay shops and restaurants.
Mark
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Customer Care Team em 25 de ago. de 2023
Hi Mark,We're glad to hear that our location near Morro Bay's shops and restaurants was convenient for you. If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope that your next trip is just around the corner!Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Agung, Ketchum
18 de ago. de 2023
Agung
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Customer Care Team em 8 de set. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 - Boa
curtis
Viagem com a família
17 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice ,clean and convenient
curtis
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Customer Care Team em 22 de ago. de 2023
Hi curtis,Thank you for your positive feedback! We're delighted to hear that you found our accommodations very nice, clean, and convenient. If you have any more comments or if there's anything else we can do to enhance your experience, please feel free to let us know. We hope to welcome you back for another great stay in the future!Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Patricia
17 de ago. de 2023
Patricia
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Customer Care Team em 6 de set. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 - Excelente
Agung, Ketchum
15 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very good location.
Agung
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Care Team em 17 de ago. de 2023
Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel's location favorable. We hope you had a great stay, and we look forward to the possibility of welcoming you back in the future!Best Regards, Jennifer, Fireside InnGuest Experience Team
6/10 - Ok
Aric
12 de ago. de 2023
Aric
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Care Team em 2 de set. de 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 - Excelente
Rosa
Viagem com a família
8 de ago. de 2023
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms are very spacious, and clean. Location is great to the restaurants and shops
Rosa
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Care Team em 9 de ago. de 2023
Hi Rosa,Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our rooms spacious and clean and that our location was convenient for accessing restaurants and shops. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best Regards, Jennifer, Fireside InnGuest Experience Team
4/10 - Insatisfatória
Brandon
Viagem com a família
6 de ago. de 2023
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Brandon
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Care Team em 8 de ago. de 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 - Excelente
Helena
5 de ago. de 2023
Helena
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Care Team em 26 de ago. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 - Excelente
Susanne
Viagem com a família
2 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Customer service was wonderful! Will definitely be coming back here!
Susanne
Hospedou-se por 1 diária em jul. de 2023
Resposta de Customer Care Team em 9 de ago. de 2023
Hi Susanne,We're thrilled to hear that you had a wonderful experience with our customer service! Thank you for your positive feedback. We're looking forward to welcoming you back in the future for another enjoyable stay!Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
JodeyneWorkmanWorkman
2 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location. Walkable to water and Embarcadero. Large room with fridge, coffee, microwave, comfortable bed. Neighborhood feels safe.
JodeyneWorkmanWorkman
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Care Team em 9 de ago. de 2023
Dear Guest,Thank you for your positive feedback! We're glad to know you enjoyed our great location and found the room comfortable, well-equipped, and spacious. It's wonderful to hear that the neighborhood felt safe and that you had easy access to the water and Embarcadero. If you have any more comments or suggestions to share, please feel free to let us know. We appreciate your input and hope to welcome you back for another pleasant stay in the future!Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Jay
Viagem com a família
2 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The only thing I didn’t like was the shower gel that was provided. It doesn’t lather well at all. I will bring my own next time…..other than that it is a good place.
Jay
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Customer Care Team em 9 de ago. de 2023
Hi Jay,Thank you for sharing your feedback with us. We appreciate your input regarding the shower gel. We'll take this into consideration as we review our amenities to ensure a more enjoyable experience for our guests. We're glad to hear that you had an overall positive stay and found our place to be good. If you have any more suggestions or comments, please don't hesitate to let us know. We look forward to welcoming you back and providing an even better experience next time!Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Lawrence
31 de jul. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lawrence
Hospedou-se por 1 diária em jul. de 2023
Resposta de Customer Care Team em 2 de ago. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 - Excelente
Belinda
Viagem com a família
27 de jul. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Easy check in… I happened to loose my keys while traveling to another beach and they helped me with no issues or hassle! Close to down town .
Belinda
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Customer Care Team em 27 de jul. de 2023
Dear Belinda, thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you had an easy and pleasant check-in experience at our hotel. We're also glad that our staff was able to assist you when you lost your keys while traveling to another beach. Providing excellent customer service and going above and beyond to help our guests is always our top priority. We understand that unexpected situations can arise during travel, and we're happy to hear that we could provide a hassle-free solution for you. Our convenient location close to downtown is one of our key advantages, and we're pleased that it served you well during your stay. Being situated in proximity to various attractions and amenities is something we strive to offer our guests for a more enjoyable experience. Once again, we appreciate your kind words and the opportunity to accommodate you during your visit. If your travels bring you back to the area, we would love to welcome you again.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Brooke
Viagem a dois
21 de jul. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is great. The rooms are very large. We will be staying here again.
Brooke
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Customer Care Team em 25 de jul. de 2023
Dear Brooke, we're delighted to hear that you had a great experience during your stay with us! Thank you for your kind words and for highlighting our spacious rooms. We're thrilled to know that you enjoyed your time with us and that you're considering staying with us again in the future. Our team works hard to provide our guests with a comfortable and pleasant stay, and we're glad to know that we succeeded in making your visit enjoyable. Should you have any special requests or preferences for your next stay, please don't hesitate to let us know, and we'll do our best to accommodate them. We look forward to welcoming you back and providing you with another fantastic experience at our hotel. Thank you for choosing to stay with us, and we can't wait to see you again soon!Best Regards, Jennifer, Fireside InnGuest Experience Team
6/10 - Ok
Mona
20 de jul. de 2023
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
The property was basic with a bathroom door that would not stay closed. There is nothing unique or inviting about the property. No person is on the desk and one has to wait until we are noticed on their camera. There is a view of the parking lot which is difficult to get in or out of. There is no information about the area or restaurants. All this for $200 plus dollars....I won't be back.
Mona
Hospedou-se por 1 diária em jul. de 2023
Resposta de Customer Care Team em 21 de jul. de 2023
Dear Mona, we apologize for any inconvenience you experienced during your stay at our property. Our aim is to provide a comfortable and inviting experience for all our guests, and it's disheartening to hear that we fell short of your expectations in several areas. Your feedback is valuable to us, and we will take it into consideration as we work on improving our services and amenities. We understand the importance of having a welcoming and knowledgeable staff, and we'll address the issues you mentioned to ensure a smoother check-in process and better communication with our guests. Regarding the bathroom door and parking lot, we will investigate these matters to rectify any deficiencies in our facilities. We regret that we didn't meet your expectations during your stay, and we truly hope you would consider giving us another chance to provide you with a more positive experience in the future. If there's anything specific we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us directly. Thank you for sharing your thoughts with us.Best Regards, Jennifer, Fireside InnGuest Experience Team
10/10 - Excelente
Rosie
Viagem com a família
20 de jul. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Rosie
Hospedou-se por 1 diária em jul. de 2023
Resposta de Customer Care Team em 21 de jul. de 2023
Dear Rosie, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Best Regards, Jennifer, Fireside InnGuest Experience Team
8/10 - Boa
Gabriel
16 de jul. de 2023
Gabriel
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Customer Care Team em 8 de ago. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 - Excelente
Patricia
Viagem com a família
10 de jul. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable
It's was a comfortable clean close to everything, great service will definitely come back again
Patricia
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Customer Care Team em 11 de jul. de 2023
Hi Patricia,Thank you for your wonderful review! We're thrilled to hear that you had a comfortable and clean stay with us. Our team takes pride in providing great service and ensuring that our guests have a pleasant experience. We appreciate your kind words and are delighted to know that you will be returning in the future. We look forward to welcoming you back and providing you with another excellent stay!Best Regards, Jennifer, Fireside InnGuest Experience Team