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Avaliações de Embassy Suites by Hilton San Luis Obispo

3.5 out of 5
Embassy Suites by Hilton San Luis Obispo
333 Madonna Road, San Luis Obispo, CA

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 504 de 1002 avaliações" "
Nota 8 - Boa. 254 de 1002 avaliações" "
Nota 6 - Ok. 110 de 1002 avaliações" "
Nota 4 - Insatisfatória. 74 de 1002 avaliações" "
Nota 2 - Terrível. 60 de 1002 avaliações" "

8,4/10

Limpeza

8,8/10

Serviço e funcionários

8,4/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Luciana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel Incrível
Hotel incrível. Super novo. Quarta espaçoso, cama maravilhosa, muito confortável e café da manhã excelente.
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Tom P em 21 de fev. de 2022
Thank you for your review, we are so happy to hear you enjoyed your stay with us. We look forward to serving you again.

10/10 - Excelente

Igor, South San Francisco

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Good hotel with a free breakfast!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 23 de abr. de 2024
Dear Igor, We're thrilled to hear you had a fantastic stay with us! A solid 4 out of 5 rating is music to our ears, and we're glad to know you enjoyed our hotel, especially the complimentary breakfast! It's always wonderful to start the day with a delicious meal, isn't it? We appreciate your feedback and hope to welcome you back soon for another memorable experience!

6/10 - Ok

MARK

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Parking was really hard to find while we were visiting. We ended up parking by the stores nearby instead. Our hotel room faced out towards their indoor courtyard and it was quite noisy in the evening during the happy hour and again early in the morning as soon as breakfast buffet opened. Lots of screaming kids and loud adults.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 22 de abr. de 2024
Dear Mark, I'm truly sorry to hear about the challenges you faced during your stay with us. Parking should never be a source of stress for our guests, and I apologize for the inconvenience you experienced in finding a spot. Additionally, I understand how disruptive noise can be, especially during moments meant for relaxation or rest. Your feedback regarding the noise from the courtyard during happy hour and breakfast hours is valuable, and we'll certainly look into ways to mitigate this issue for the comfort of all our guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more enjoyable experience in the future.

10/10 - Excelente

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 22 de abr. de 2024
Dear Jennifer, We're over the moon to receive your stellar 5 out of 5 rating! Your feedback speaks volumes, even without a comment. It's like receiving a standing ovation after an amazing performance! We're thrilled to know you had such a fantastic experience with us. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another round of top-notch hospitality!

8/10 - Boa

Douglas

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Comodidades
This was a good stay for a wedding weekend.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Relations Management em 24 de abr. de 2024
Hi Douglas!We are so happy to hear that you had a wonderful time staying with us for such an important event! It sounds like having us there for your wedding weekend made it even better. We hope that you will come back to share more happy times with us in the future!

8/10 - Boa

WANSHIN

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 22 de abr. de 2024
Dear Wanshin, What a fantastic day-brightener to stumble upon your review! Your 4 out of 5 rating speaks volumes, even without a comment. We're thrilled to hear that your stay with us left a positive impression. It's our mission to ensure every guest experiences top-notch hospitality and comfort, so your feedback is truly appreciated. We can't wait to welcome you back for an even more unforgettable stay in the future!

10/10 - Excelente

Iris Ann

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Iris Ann,We are delighted to hear that you loved your stay with us! Your positive feedback is greatly appreciated. Please feel free to share your experience with friends and family.

10/10 - Excelente

Thomas, Irvine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 22 de abr. de 2024
Dear Thomas, What a delightful surprise to see your glowing 5-star rating! Your feedback speaks volumes, even without words. It's like receiving a standing ovation at the end of a fantastic performance. Your satisfaction is truly our greatest reward! We're thrilled to have exceeded your expectations and provided an exceptional experience. Here's to many more memorable stays with us!

8/10 - Boa

Lisa

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The staff never brought the blankets and pillows we asked for and kids were running up and down the hallway knocking on our door.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 17 de abr. de 2024
Dear Lisa,That's so upsetting to hear that your stay was so unpleasant. Not getting what you want quickly is very annoying, especially when it comes to simple comforts like pillows and blankets. I fully understand how annoying it is to have to deal with noisy hallways, especially when you're trying to relax in your room. Your comments make it clear that we did not meet your expectations, and I promise that we will do our best to improve. Rest assured that we are working on these problems within the company to make sure that our guests have a better and more pleasant experience in the future. We appreciate you letting us know about this, and we hope to be able to make things right for you on your next visit.

8/10 - Boa

Michael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyed our stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 16 de abr. de 2024
Hi Michael!We're glad to hear that you enjoyed your stay with us! It's always a delight to know that our guests had a wonderful experience. Your feedback means the world to us, and we're over the moon knowing that you had a fantastic time during your time here. We can't wait to welcome you back for another amazing stay!

10/10 - Excelente

Gloria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I really enjoyed the complimentary breakfast.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 16 de abr. de 2024
Hi Gloria!We're thrilled to hear you savored our complimentary breakfast spread! Starting your day with a delicious meal is essential, and we're delighted to have hit the spot. Your satisfaction is our top priority, and it's fantastic to know we met your expectations. We can't wait to welcome you back for another delightful stay!

10/10 - Excelente

Esther

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, nice rooms, lots of space, clean, nice staff. Highly recommend.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relations Management em 16 de abr. de 2024
Hi Esther!What a fantastic review! We're thrilled to hear that you enjoyed your stay with us and that our prime location, spacious and clean rooms, and friendly staff all contributed to making your experience memorable. Your recommendation means the world to us! We can't wait to welcome you back for another wonderful stay.

10/10 - Excelente

Esther

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Management em 16 de abr. de 2024
Hi Esther!We truly appreciate you leaving a perfect rating for our hotel! While we're delighted to see that you had a great experience, we would love to hear more about what made your stay so enjoyable. Your feedback is invaluable to us as we strive to ensure every guest has a memorable and exceptional stay. We hope to have the pleasure of welcoming you back again soon!

6/10 - Ok

Shanti

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
We love Embassy Suites for the great service and the amazing breakfast. Our stay this time was a little disappointing because when we arrived, we were not given a king bed which we had originally booked. The queen room we were offered had a saggy mattress and an oddly low bed. The next day we were able to move rooms to a king size and our stay after that was comfortable.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Shanti, We are glad you enjoyed our service and breakfast. We apologize for any inconvenience regarding your room assignment, but we are pleased to hear you were able to relocate to a more comfortable space for the remainder of your stay. Thank you for sharing your experience with us.

10/10 - Excelente

Josette

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great family property. Breakfast options were perfect.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Josette,We're thrilled to hear you and your family enjoyed your stay with us and found our breakfast to your liking. Your feedback is highly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - Excelente

Imelda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyed the welcome reception and the breakfast was good.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Imelda,We're delighted to hear that you enjoyed our welcome reception and breakfast during your stay with us. Your feedback is valuable, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please don't hesitate to reach out to us.

6/10 - Ok

Karen

Viagem com a família
This is an old property in need of maintenance. Tub faucet leaked all night, and it just looks dated Not worth Embassy Suites prices.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 14 de abr. de 2024
Hello Karen,We regret to hear about your experience and appreciate your feedback. We strive to continuously improve our property for all guests. For any further concerns or feedback, feel free to reach out to our management team directly.

10/10 - Excelente

Jack, San Francisco

Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 14 de abr. de 2024
Hello Jack,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future for another fantastic stay!

10/10 - Excelente

Joe

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything excellent
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relations Management em 9 de abr. de 2024
Dear Joe, What a delightful review to read! We're absolutely thrilled to hear that you found everything about your stay with us to be excellent, earning us a perfect 5 out of 5 rating. It's music to our ears to know that we hit the mark in every aspect of your experience.We're especially glad that you found our facilities and amenities to be up to par with your expectations. Providing a comfortable and enjoyable stay for our guests is always our top priority, so it's wonderful to know that we succeeded in doing just that for you.Your kind words about our staff mean the world to us! We're incredibly lucky to have such a dedicated team who are always ready to go above and beyond to ensure that every guest feels welcomed and well taken care of.

6/10 - Ok

Manas

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
I stayed at this property way back in 2005. Since then they had renovated the inside and the rooms. But the renovation looks very dated. Not impressed by the room condition. One of the room was a ADA room. The room was clean but the bedding was not up to the mark. The mattress was soft, the sofa bed looks used. The turntable inside the microwave was not present. Will not stay here again
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relations Management em 9 de abr. de 2024
Dear Manas, First off, a big cheers for sharing your experience with us! We're all about that open communication, so hearing from you helps us keep on our toes and ensure every stay is stellar.While we're thrilled to hear you noticed the renovations we've been hard at work on, we're bummed to learn they didn't quite hit the mark for you. Your feedback about the dated appearance is duly noted, and we'll be diving into some fresh ideas to spruce things up even more.We're sorry to hear that the room condition didn't quite meet your expectations, especially with regards to the bedding and the sofa bed. Quality rest is key, so we'll definitely be looking into how we can ensure every mattress is as cozy as can be and every sofa bed feels brand spanking new.Thanks for pointing out the missing turntable in the microwave—that's definitely something we'll be sorting out pronto. And hey, we totally understand if you're feeling hesitant about staying with us again. But we're determined to win you over, so if you ever decide to give us another shot, we'll be here with open arms and freshly fluffed pillows!

10/10 - Excelente

Sujana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, spacious rooms and clean. The staff are very helpful. Many dining options both at the hotel and around.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Sujana,We are pleased to hear that you enjoyed our convenient location, spacious and clean rooms, and helpful staff. It's wonderful to know that you found our dining options satisfying during your stay. We appreciate your kind words and hope to welcome you back again in the future.

2/10 - Terrível

Andres

Highway noise. Old rooms with malfunctioning features.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 5 de abr. de 2024
Dear Andres,We're truly sorry to hear that your experience at our hotel fell short of your expectations. We understand how disruptive highway noise can be and we apologize for any inconvenience it caused during your stay. Regarding the room condition, we're committed to maintaining our accommodations to the highest standards and it's disheartening to learn about the malfunctioning features you encountered. Your feedback is invaluable to us as it helps us identify areas for improvement, and we'll be addressing these issues promptly to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

10/10 - Excelente

Suzy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relations Management em 5 de abr. de 2024
Dear Suzy, We're honored to receive your fantastic feedback! It's incredibly rewarding to hear that you found our hotel to be clean and inviting during your stay. Maintaining a pristine environment for our guests is a top priority for us, and knowing that we've met your expectations means the world to us. Your high rating is greatly appreciated, and we look forward to welcoming you back for another wonderful experience soon!

10/10 - Excelente

Kenneth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
They did not make our bed one day of our stay
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Guest Relations Management em 5 de abr. de 2024
Dear Kenneth, We truly appreciate you sharing your experience with us! It's wonderful to hear that overall you had a great stay. We sincerely apologize for the oversight regarding your bed not being made on one day of your visit. Providing a comfortable and clean environment is our priority, and we regret any inconvenience this may have caused. Rest assured, we have addressed this issue with our housekeeping team to ensure it doesn't happen again. We hope to welcome you back soon for an even more flawless experience!

8/10 - Boa

Chikayo

Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 22 de abr. de 2024
Dear Chikayo, We're thrilled to receive your generous 4 out of 5 rating! Your feedback speaks volumes, even without a comment. It's like a wink from a satisfied guest, and we're delighted to have left such a positive impression.

10/10 - Excelente

Peter

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice location and courteous service. Limited onsite restaurant options. I will stay here again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 1 de abr. de 2024
Dear Peter, We're delighted to hear that you enjoyed your stay with us and took the time to share your feedback! It's wonderful to know that you appreciated our prime location and experienced courteous service during your time with us. We understand your point about the limited onsite restaurant options and will certainly consider it for future improvements. We look forward to welcoming you back for another fantastic stay in the future!

2/10 - Terrível

Lisa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
this is a very nice hotel. my only complaint is that the coffee service at 7 am is late for me and the coffee in the hotel room is terrible. Please, god, get better coffee in the room!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 1 de abr. de 2024
Dear Lisa, We truly appreciate you sharing your thoughts with us! We're delighted to hear that you found our hotel to be very nice. Your feedback regarding the coffee service timing and the quality of the in-room coffee is valuable to us. We'll certainly take your comments into consideration and work towards improving our coffee offerings to ensure a more enjoyable experience for our guests. We hope to welcome you back soon for an even better stay!

10/10 - Excelente

Choosak

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice amenities cleans rooms outstanding service! Would definitely come back!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 1 de abr. de 2024
Dear Choosak, We're ecstatic to hear that you enjoyed your stay with us! Your kind words about our amenities, cleanliness, and outstanding service mean the world to us. We're delighted to know that you had such a positive experience, and we can't wait to welcome you back for another fantastic stay in the future!

10/10 - Excelente

suna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
family friendly, clean rooms, indoor pool , breakfast served with non plastic plates and great variations of food and beverages. Very friendly staff and service!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 1 de abr. de 2024
Dear Suna, We greatly appreciate you sharing your fantastic experience with us! It's truly heartening to hear that you found our hotel to be family-friendly, with clean rooms, an indoor pool, and an eco-friendly approach to breakfast service. Our team takes immense pride in delivering excellent service, and your kind words are a testament to their dedication. We look forward to welcoming you back for another memorable stay!

10/10 - Excelente

Anna

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel. They have a wonderful complimentary breakfast The Indoor pool was a bit small,
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Guest Relations Management em 1 de abr. de 2024
Dear Anna, We're thrilled to hear you had a wonderful stay with us! Your positive rating and feedback mean a lot to us. It's fantastic to hear that you enjoyed our complimentary breakfast. We strive to offer a delightful start to your day with a variety of options. We appreciate your feedback regarding the indoor pool size. We're always looking for ways to enhance our guests' experiences, and your input helps us do just that. We hope to welcome you back soon for another fantastic stay!

10/10 - Excelente

Emily, Clovis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Property was very clean and well updated. We love the room and living room setup for travel with our toddler. Breakfast was a bit lackluster, and was better many years ago.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 1 de abr. de 2024
Dear Emily, We're pleased to hear about your positive experience during your recent stay with us! It's fantastic to know that you found our property clean and well-updated and that the room and living room setup suited your needs, especially while traveling with your little one. Your feedback regarding breakfast is duly noted, and we appreciate your honesty. We're continuously striving to enhance our offerings, and your input helps us in that process. We hope to welcome you back soon for another wonderful stay!

4/10 - Insatisfatória

Nicole

Pontos negativos: Limpeza e condições e instalações da propriedade
Our room was dirty. The property was old and dingy.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 30 de mar. de 2024
Dear Nicole, We're so grateful for your honest feedback about your recent stay with us! While we're bummed to hear that your experience fell short of expectations, we truly appreciate you bringing these concerns to our attention.First off, we want to extend our sincerest apologies for the cleanliness of your room and any impression of our property being less than stellar. Rest assured, cleanliness is a top priority for us, and we're already taking steps to address this issue with our housekeeping team to ensure that every guest receives a spotless and inviting room.As for the property itself, we hear you loud and clear. We're constantly working on ways to enhance and modernize our facilities to provide a more enjoyable experience for all our guests. Your feedback serves as a valuable reminder of the areas where we can focus our efforts even more.We truly hope that you'll give us another chance to showcase the true spirit of our hospitality on your next visit. We're committed to making it right and ensuring that your future stays are nothing short of exceptional!

8/10 - Boa

Nancy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
This is a very good hotel and with very little effort could be great. Rooms were spacious but furniture was dated. Pillows had definitely seen better days. Bathrooms could be updated, and the tub & sink were not draining. We contacted the front desk and the sink was taken care of but not the tub. We stayed 2 nights and our room was not cleaned. The breakfast was phenomenal, made to order omelettes and a wide selection of other breakfast items. The evening reception was equally good.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Nancy, We appreciate your feedback on your recent stay with us. Your comments have been noted, and we will ensure they are addressed appropriately. We are glad to hear you enjoyed our breakfast and evening reception offerings. Our team strives to provide a comfortable experience for all our guests, and we hope to welcome you back in the future to show you the improvements we have made.

10/10 - Excelente

Jim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great experience
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Jim,We are delighted to hear that you had a great experience during your stay with us. It is our goal to provide all guests with exceptional service and a comfortable stay. We appreciate your feedback and hope to welcome you back in the future.

10/10 - Excelente

Stuart, Lakeside

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Upon arrival we were greeted by a kind lady who helped us get rooms close to each other as we were traveling with my son and his family!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relations Management em 1 de abr. de 2024
Dear Stuart, We're glad to hear about your positive experience during your recent stay with us! It's wonderful to know that our team member made sure you and your family had rooms close to each other, ensuring a comfortable and convenient stay. We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future!

10/10 - Excelente

Phillip

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Expedia apparently did not share our reservation with Embassy Suites. They could not find our reservation. Fortunately, one employee knew how to access the Expedia site. So, I was disappointed on the Expedia side. The staff was great at the hotel
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Phillip,We are glad to hear that you found our staff to be great during your stay. Should you encounter any reservation issues in the future, we recommend reaching out to both Expedia and the hotel directly to ensure a smooth check-in process. Your feedback is truly appreciated, thank you for choosing Embassy Suites.

6/10 - Ok

Miquel, Coral Springs

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
The room was not well cleaned, my son got a rash all over his body after sleeping on the sofa-bed, it happened 2 times and was always after being on the sofa-bed.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Miquel, We are sorry to hear about your experience and appreciate the feedback. We always strive to provide a comfortable environment for our guests. Please feel free to contact our management team to discuss your concerns further. Your feedback allows us to address any issues and improve our services for future guests.

2/10 - Terrível

Taswardeep

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Guest Relations Management em 10 de abr. de 2024
Greetings, We're disheartened to see your rating and understand if you prefer not to elaborate further. Your comfort and satisfaction are paramount to us, and we regret if your experience fell short of expectations. Please know that we've already had a discussion with our housekeeping team to address any potential issues that may have impacted your stay. We truly value your feedback and would welcome the opportunity to make amends and ensure a more pleasant experience should you choose to stay with us again in the future.

6/10 - Ok

Bruce, Henderson

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Property very run down. Couldn’t get air conditioning system to work properly and had engineers there 3 times. Toilet needed plunging also. Had to request space heaters more than once.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Bruce, We value your feedback and apologize for any inconvenience experienced. our team is constantly working to address maintenance issues promptly. Thank you for bringing this to our attention, as it helps us improve our services for future guests.

6/10 - Ok

Kalpesh

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Kalpesh, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any specific feedback so we can improve our services for future guests.

10/10 - Excelente

Santiago

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent conditions and service
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Santiago,We are thrilled to hear that you enjoyed our hotel's excellent conditions and service. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future!

10/10 - Excelente

Jeffrey

Viagem com a família
Great hotel wonderful staff centrally located close to campus and downtown. Amazing breakfast!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Jeffrey,We are pleased that you enjoyed your stay with us, including our convenient location and breakfast offerings. We strive to provide excellent service to all our guests. Your feedback is appreciated and we hope to welcome you back in the future.

10/10 - Excelente

Hanna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved staying here!!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Hanna,We are thrilled to hear that you enjoyed your stay with us. Our team always strives to provide a memorable experience for our guests. If you have any feedback or suggestions for improvement, please feel free to share them with our management team directly. Your input is highly valued as we continuously work to enhance our guest experience.

8/10 - Boa

Tonjia

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Tonjia, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 - Boa

Carrie

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They allowed my dog to stay and the breakfast buffet was fantastic. The eggs are supplied locally by Cal Poly tech. The only thing that was bad is the AC didn't work in our rooms.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Carrie,Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our pet-friendly policy and found our breakfast buffet to your liking, featuring locally sourced eggs. We appreciate your feedback regarding the AC and will share this with our team for further review.

6/10 - Ok

Mark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Bar and food served until 10 pm.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Mark, We appreciate your feedback on the bar and food service hours. We encourage guests to reach out directly to management for any further assistance regarding their stay.

10/10 - Excelente

Kori

Met and exceeded every expectation for an Embassy Suites.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Kori,We are delighted to hear that we met and exceeded your expectations during your stay at our Embassy Suites. We appreciate your kind words and hope to welcome you back again soon for another exceptional experience.

10/10 - Excelente

CLAIRE

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed the cocktail hour and hot breakfast!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello CLAIRE,We are pleased to hear that you enjoyed our cocktail hour and hot breakfast during your stay with us. Your feedback is greatly appreciated as we are constantly striving to provide a delightful experience for all our guests. Thank you for choosing our hotel for your visit, and we hope to welcome you back in the future.

10/10 - Excelente

Heather, Oceanside

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Heather,We're delighted to hear you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another memorable experience.

8/10 - Boa

Judith, San Luis Obispo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Judith, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.