Varanda

Avaliações de Wyndham Garden San Jose Airport

3 out of 5
Wyndham Garden San Jose Airport
1355 N 4th Street, San Jose, CA

Avaliações

6,0
Nota 10 - Excelente. 271 de 1275 avaliações" "
Nota 8 - Boa. 228 de 1275 avaliações" "
Nota 6 - Ok. 253 de 1275 avaliações" "
Nota 4 - Insatisfatória. 209 de 1275 avaliações" "
Nota 2 - Terrível. 314 de 1275 avaliações" "

6,6/10

Limpeza

6,4/10

Serviço e funcionários

5,8/10

Comodidades

6,0/10

Condições e instalações da propriedade

6,4/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

PAULO

Pontos negativos: Limpeza
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 18 de out. de 2023
Hello PAULO,Thank you for your review! We appreciate your feedback and are glad you enjoyed your stay. We hope to welcome you back soon!

10/10 - Excelente

Zachary

Viagem com a família
Pontos positivos: Comodidades
Super friendly people.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Zachary,We appreciate your feedback and are delighted to hear that you found our staff friendly during your stay. We strive to provide excellent service to all our guests. Thank you for taking the time to share your experience with us.

10/10 - Excelente

Hosmar

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muy agradable
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 20 de mar. de 2024
Hello Hosmar,Nos complace saber que disfrutó de su estancia en nuestro hotel. Esperamos volver a darle la bienvenida en el futuro para crear más recuerdos agradables juntos.

10/10 - Excelente

Hosmar

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Estancia súper cómoda
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 20 de mar. de 2024
Hello Hosmar,Nos complace saber que tuviste una estancia cómoda en nuestro hotel. Esperamos que te hayas sentido bien atendido y disfrutado de tus momentos con nosotros. ¡Esperamos poder recibirte nuevamente en el futuro para proporcionarte otra experiencia memorable!

8/10 - Boa

irene

Pontos positivos: Limpeza e serviço e funcionários
Reasonable price
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 17 de mar. de 2024
Hello irene,We are pleased to hear that you found our rates reasonable. We strive to offer competitive pricing for our guests to enjoy a comfortable stay with us. Should you have any further feedback or suggestions, please do not hesitate to share them with us.

10/10 - Excelente

Ryo

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
A little bit noisy, especially parking The room is kept clean
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Manager em 14 de mar. de 2024
Hello Ryo,We value your feedback and apologize for any inconveniences experienced during your stay. We're pleased to hear that you found the room clean. For any future concerns regarding noise or parking, please don't hesitate to reach out to our management team directly. Your comfort is our priority.

6/10 - Ok

Mark, Mapleton

Pontos positivos: Limpeza e condições e instalações da propriedade
It was ok, but not nearly as nice as the pictures
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Mark,We're sorry to hear that the photos didn't meet your expectations. We appreciate your feedback and will share it with our team for future improvements. Your comments are valuable to us as we strive to enhance our guests' experience.

10/10 - Excelente

Alyssa

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place staff was amazing
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 3 de mar. de 2024
Hello Alyssa,We are delighted to hear that you had a positive experience with our staff during your stay. Your kind words are greatly appreciated, and we hope to welcome you back again in the future.

10/10 - Excelente

Pawel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Every thing
Resposta de Manager em 28 de fev. de 2024
Hello Pawel,Thank you for sharing your feedback with us. If you have any further concerns, please feel free to reach out to our management team directly for assistance. We appreciate your comments as they help us improve our guest experience for the future.

8/10 - Boa

Sylvia

Location was convenient parking was good. We had to wait in the lobby, to get checked in. We weren’t the only ones waiting. Bathrooms in lobby weren’t working and after traveling a few hours you need to use the bathroom. Plus in our room the cabinet holding the mini frig was hanging.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 24 de fev. de 2024
Hello Sylvia,Thank you for sharing your experience with us. We appreciate your feedback regarding the check-in process and facilities. We take your comments seriously and will address them with our team for future improvements. Your insights are truly valuable to us in enhancing the guest experience.

10/10 - Excelente

Nina

Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Nina,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

2/10 - Terrível

Kimberly

Viagem de negócios
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I had the worst hotel experience at this place. LITERALLY, THE WORST! There was a black out during my entire stay (4 days and 3 nights). There was no electricity and hot water. Electricity was out 12 hours after i checked-in. The staff didn't even notify any guest or offer any compensation. They didn't even offer me a refund or to check out early. It was a waste of time. I do not recommend. The owners of the property just did not care about the guest.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Manager em 14 de fev. de 2024
Hello Kimberly, We're sorry to hear about your recent experience at our hotel. We apologize for any inconvenience caused by the unexpected blackout during your stay. Our team strives to provide prompt and efficient service in such situations, although, we understand that communication could have been improved. We value your feedback and will address this with our staff to ensure a more satisfactory experience for future guests. Thank you for your understanding and bringing this to our attention.

10/10 - Excelente

Jessica

Pontos positivos: Limpeza
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 17 de fev. de 2024
Hello Jessica,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we strive to provide exceptional service and accommodations. Should you have any further feedback or need assistance, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another fantastic stay!

8/10 - Boa

Richard

Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 9 de fev. de 2024
Hello Richard,Thank you for staying with us! We're glad to hear that you had a positive experience during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out to us.

6/10 - Ok

Luis Alfredo

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Not recommend
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manager em 30 de jan. de 2024
Hello Luis Alfredo,Thank you for providing feedback on your recent stay. We value our guests' opinions and apologize if your experience did not meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

2/10 - Terrível

Li

Hospedou-se por 5 diárias em jan. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Li, We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can further address any concerns you may have.

2/10 - Terrível

Emmanuel

Pontos negativos: Limpeza e condições e instalações da propriedade
looked nothing like the pictures and seen motel 6’s in better condition
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 26 de jan. de 2024
Hello Emmanuel,We're sorry to hear that your experience did not meet expectations. We appreciate your feedback and will take it into consideration as we continue to improve the services and overall condition of our hotel.

6/10 - Ok

Andrea

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
We booked our trip rather quickly and didn't research the hotel before the stay. For our purposes, the hotel was fine. We were in our room long enough to change clothes, get to our event, then sleep for the night. The surrounding area was pretty run down and the hotel itself is quite dated. The lady at the front desk was friendly and helpful.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 25 de jan. de 2024
Hello Andrea, Thank you for choosing our hotel for your recent stay. We're glad to hear that our staff provided friendly and helpful service throughout your visit. We understand that the surrounding area may not have met your expectations, and we appreciate your feedback regarding the dated appearance of our hotel. We hope the convenience and comfort of our accommodations made up for any inconvenience you experienced.

8/10 - Boa

HYUNBEOM

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
가격대비 괜찮은 시설...좋아요
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manager em 20 de jan. de 2024
Hello HYUNBEOM,객실 요금을 고려할 때 좋은 시설을 경험하셨다니 기쁘게 생각합니다. 만약 다음에 또 저희 호텔을 이용하실 때는 한층 좋은 경험을 제공할 수 있도록 노력하겠습니다.

10/10 - Excelente

Yanely

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice where i stayed
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 17 de jan. de 2024
Hello Yanely,Thank you for choosing to stay at our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay with us. We strive to provide a pleasant and comfortable experience for all our guests. Should you have any future travel plans in our area, we would be delighted to welcome you back.

4/10 - Insatisfatória

Blakeslee

Viagem a dois
Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 13 de jan. de 2024
Hello Blakeslee, We're sorry to hear that your recent stay did not meet your expectations. We value your feedback and would like to address any concerns you may have had. Please reach out to us directly so we can better understand your experience and work towards improving it for future guests.

8/10 - Boa

sanjeev

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Over all had good experience
Resposta de Manager em 10 de fev. de 2024
Hello sanjeev,Thank you for sharing your positive experience with us! We're delighted to hear that you had an enjoyable stay. Should you have any future travel plans, we hope to have the opportunity to welcome you back to our hotel.

10/10 - Excelente

Yesina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 8 de jan. de 2024
Hello Yesina,We are delighted to hear that you enjoyed your stay with us! We strive to provide excellent service and it is great to know that we met your expectations. If you have any additional feedback or if there is anything else we can do to enhance your experience in the future, please do not hesitate to reach out to us. We hope to welcome you back soon!

2/10 - Terrível

Lesliee

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 3 de jan. de 2024
Hello Lesliee, We're sorry to hear that you were not satisfied with your recent stay. We would appreciate it if you could please reach out to us directly so that we can address any concerns you may have had. Your feedback is invaluable to us in improving our services.

8/10 - Boa

Hugo

Pontos positivos: Limpeza e serviço e funcionários
I like the place .. big parking lot. Safe around the building
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 30 de dez. de 2023
Hello Hugo,Thank you for choosing our hotel for your recent stay. We are pleased to hear that you found our parking lot spacious and secure. The safety of our guests is of utmost importance to us. We hope to welcome you back in the future.

10/10 - Excelente

ANTHONY, VANCOUVER

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 28 de dez. de 2023
Hello ANTHONY,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and ensure that our guests have a comfortable stay. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We look forward to welcoming you back again soon!

2/10 - Terrível

sonny

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room is very old, would not stay here again, the staff are ok. Property is old and run down, sure need an update.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 26 de dez. de 2023
Hello sonny, Thank you for sharing your feedback with us. We appreciate your comments about our staff and will make sure to commend them for their service. We understand that our property may not have met your expectations in terms of its age and condition. While we continually strive to improve our facilities, we recommend exploring our other properties for a more updated experience.

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Won’t stay here again
Looked very dated and run down lobby doors didn’t work no ice machine to be found room ok fairly clean room had very noisy neighbors that sounded like they were doing drugs and banging and yelling cursing and moving all the furniture in the room around till 5 o’clock in the morning
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 24 de dez. de 2023
Dear Guest,We appreciate you taking the time to share your experience with us. We apologize for any inconvenience you encountered during your stay. It is important to us that our guests feel comfortable and well accommodated. We will address the issues you mentioned with the appropriate departments to ensure a better experience for future guests.

8/10 - Boa

Jonathan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I work in San Jose but live 120 miles away. I stay because it's convenient, economical, and clean. Yes, it's a little older than the newest hotel but it has wifi, cable TV and is clean.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 24 de dez. de 2023
Hello Jonathan,Thank you for choosing our hotel for your stays in San Jose. We're glad to hear that our convenient location, affordability, and cleanliness have been a positive aspect of your experience. As we strive to provide a comfortable stay, we appreciate your feedback and hope to welcome you back for your future visits.

8/10 - Boa

Alicia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 21 de dez. de 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 - Boa

Jonathan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Inexpensive stay
Just in town for work. Room clean,sitting chair at work desk not that comfortable but doable.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 19 de dez. de 2023
Hello Jonathan, Thank you for choosing our hotel for your work trip. We're glad to hear that you found the room clean. We appreciate your feedback regarding the comfort of the sitting chair at the work desk. We take all guest comments into consideration for future improvements.

2/10 - Terrível

Manoj

Viagem com a família
Pontos negativos: Serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 21 de dez. de 2023
Hello Manoj, We appreciate you taking the time to share your experience. We encourage you to reach out to us directly with any specific feedback so that we can address any concerns you may have had. We value your input and hope to have the opportunity to improve your stay in the future.

10/10 - Excelente

Joshua

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 19 de dez. de 2023
Hello Joshua,Thank you for choosing our hotel for your stay! our perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - Excelente

johnray

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The room is clean and safe I love staying here
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 17 de dez. de 2023
Hello johnray,Thank you for choosing to stay at our hotel. We are delighted to hear that you found the room clean and safe during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - Excelente

Yvonne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fast and easy check in
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 17 de dez. de 2023
Hello Yvonne,Thank you for taking the time to share your positive check-in experience with us! We appreciate your feedback and are thrilled to hear that our check-in process was efficient and hassle-free for you. We strive to provide exceptional service to all our guests and we are glad we succeeded in your case. Should you have any further feedback or need assistance with anything else, please do not hesitate to reach out to our management.

2/10 - Terrível

Michele

Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 16 de dez. de 2023
Hello Michele,We're sorry to hear that your stay didn't meet your expectations. We encourage you to reach out to our hotel directly so we can address any concerns you may have had during your visit. We value your feedback and hope to have the opportunity to make it right.

6/10 - Ok

Sky

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 4 de jan. de 2024
Hello Sky, We appreciate you choosing our hotel for your stay. Should you have any specific concerns or feedback about your experience, please do not hesitate to reach out to us directly. We value your input and would like the opportunity to address any issues you may have encountered.

6/10 - Ok

Nadine

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
Resposta de Customer Care Team em 2 de fev. de 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - Excelente

Virginia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 13 de dez. de 2023
Hello Virginia,Thank you for choosing our hotel for your stay. We appreciate your perfect rating! We hope to welcome you back soon for another exceptional experience.

2/10 - Terrível

Jonathan

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked nothing and do not recommend this property at all. Very dark and alot of people seem to be roaming around. Rooms are dirty and smell like smoke and need to be updated. Different paint colors on the wall like they tried to to patch a whole ans couldnt find the right color
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 11 de dez. de 2023
Hello Jonathan, We apologize for any inconveniences you experienced during your stay. Our team is committed to providing a clean and comfortable environment for our guests, and we appreciate your feedback. We strive to continually improve our facilities and address any issues promptly. If you have any further concerns, please contact our management directly.

2/10 - Terrível

Kara

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
While the bed was comfortable and room clean, this is a terrible part of SJ When I needed to leave at 4 AM for my flight - homeless people were sleeping in the outdoor hallways. It was right in the area of several homeless encampments. It was noisy at night with I believe people staying by the hour. As a single woman staying there- I felt very unsafe. The parking lot was full of cars with people just sitting in them; I was incredibly disappointed the hotel didn't have security, didn't check in with me at all on my stay & was far to expensive for where it was. The "hallway" lights were out- so I walked to my room in darkness after long days at work. I wish I didn't stay there and I'm just glad I got out. The young girl running the front desk alone was so sweet - very good - but it took me 45 min to check in because she was the only one- I saw no other employees.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 10 de dez. de 2023
Hello Kara,Thank you for sharing your concerns about your recent stay. We apologize for any discomfort or inconvenience you experienced. The safety and security of our guests are of utmost importance to us, and we take your feedback seriously. We will address your comments with our management team to ensure appropriate measures are taken to enhance the overall experience. We appreciate your kind words about our front desk staff and apologize for the delay during check-in. It is feedback like yours that helps us improve.

6/10 - Ok

Leigh

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 10 de dez. de 2023
Hello Leigh,We appreciate you taking the time to rate our hotel. If there is anything specific you would like to share about your experience, please feel free to reach out to us directly. We value your feedback and would like the opportunity to address any concerns you may have had during your stay.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Property shows its age but staff is awesome!
The bed was very squeaky, there was a large air gap under the door, even with all of the lights on, the room was very dark. This is an older property so its age shows. The front desk staff were very friendly and the room was very clean; housekeeping and customer service get 5 stars.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 9 de dez. de 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We appreciate your compliments on our friendly front desk staff and the cleanliness of your room. We are sorry to hear about the issues you experienced with the bed and the lighting. Our team will address these concerns to ensure a more comfortable stay for future guests. We value your feedback and hope to welcome you back in the future.

8/10 - Boa

thong

Viagem com a família
The carpet is sticky
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 10 de dez. de 2023
Hello thong,Thank you for sharing your feedback regarding the carpet. We apologize for any inconvenience this may have caused during your stay. We appreciate you bringing this to our attention and will address it with our housekeeping team to ensure a better experience for future guests.

8/10 - Boa

Nicholas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Place was quiet. Nice. Left early for travel, and it was a nice bed.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 30 de nov. de 2023
Hello Nicholas,Thank you for choosing our hotel for your stay. We're glad to hear that you found the place quiet and enjoyed a comfortable bed. We hope you had a great trip and would love to welcome you back in the future.

8/10 - Boa

Anna

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 9 de dez. de 2023
Hello Anna, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so we can address any specific concerns you may have had. We appreciate your time and hope to have the opportunity to welcome you back in the future.

8/10 - Boa

David

Pontos positivos: Limpeza e serviço e funcionários
Lived up to my expectations for the very affordable price. Staff very pleasant, clean room, upfront pricing with no additional hidden charges, and fairly safe parking.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 30 de nov. de 2023
Hello David, We are thrilled to hear that your stay lived up to your expectations and that you found our staff pleasant, room clean, pricing upfront and parking fairly safe. Thank you for sharing your positive feedback! We hope to welcome you back in the future for another enjoyable stay.

2/10 - Terrível

MICHELLE

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 16 de dez. de 2023
Hello MICHELLE,We're sorry to hear that you didn't have a satisfactory experience during your stay. We would greatly appreciate it if you could reach out to our hotel directly to share any specific feedback you have, so that we can address and resolve any issues. We value your opinion and hope to have the opportunity to make it up to you in the future.

10/10 - Excelente

Karina

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super nice
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 26 de nov. de 2023
Hello Karina,Thank you for taking the time to leave a review. We're delighted to hear that you had a great experience during your stay. We strive to provide excellent service and are pleased that our efforts met your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 - Terrível

Cristian

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
BE AWARE , Stuff unprofessional, they charge you $25 for 1 dirty towel used in the swimming pool, THIS IS SCAM, I called before booking regarding the $100 deposit, they said it is only a deposit in case there is a stained towel ( for example) , and they charged me for 1 stained towel, the same reason was given to me as an example. They supposedly give you different towels for the swimming pool, but when U request one it never arrives to your room, and now they charged $25 for using a regular towel at the swimming pool, with the excuse that it is a “stained towel” SCAM
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 24 de nov. de 2023
Hello Cristian, I'm sorry to hear about your experience. Our hotel values guest feedback and takes it seriously. However, I must clarify that the charges for any stained or damaged towels are mentioned in our hotel policy. While we strive to provide separate towels for the swimming pool, there can sometimes be delays in delivery. I apologize for any inconvenience caused. If you have any further concerns, we recommend reaching out to our management directly.