Dear, Thank you for taking the time to tell us about your experience at Holiday Inn Express San José Costa Rica Airport Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact us. Sincerely, Raquel Arce Loyalty Champion / Service Manager

Prezado Marcos, muito obrigada por compartilhar seus comentários sobre sua estadia conosco. Por favor, aceite nossas mais sinceras desculpas pelos inconvenientes que você experimentou durante a sua estadia. Sentimos muito por eles porque nada é mais importante para nós do que o total conforto, satisfação e bem estar de nossos hóspedes. Garantimos que, se você tivesse informado a nossa equipe da recepção sobre o quão barulhento era o seu quarto, eles o teriam imediatamente mudado para outro quarto. E também, se você tivesse informado ao nosso staff sobre o vaso sanitário entupido, eles enviariam imediatamente um encanador ao seu quarto para resolver o problema. Estamos muito contentes que tudo o resto da sua estadia tenha atendido às suas expectativas e que você tenha conseguido todo o descanso e conforto de que precisava pois nada é mais importante do que o total conforto, satisfação e bem estar de nossos hóspedes. Foi um prazer estar ao seu serviço. Esperamos vê-lo novamente em um futuro muito próximo. Obrigada por nos escolher. Raquel Arce. Gerente de Serviços ao Cliente

Dear Leslie, thank you for your kind comment. We are glad you found very convenient our location, just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24h. We are happy you enjoyed our breakfast service. Our food and beverage staff strive to offer the best and most varied options. But it really fills our heart to know you received a friendly attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. It’s wonderful you had an amazing experience in our hotel. Thank you for choosing us. Best regards. Fernada CuberoGuest Relations Manager

Dear Eddie, thanks for sharing your comment. It’s wonderful that you liked our comfortable and clean hotel. We are happy that you received a friendly attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. It’s great you liked our convenient location, just 1km from the airport and surrounded, plus our free shuttle service running 24/7. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda Cubero Guest Relations Manager

Dear Darrell, thanks for sharing your opinion. We are glad you loved our comfortable and clean rooms. Even if we don’t have a restaurant inside the hotel, we have the convenience to be next to Rostipollos, Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from, as well as room service from Denny’s 24/7. Our shuttle also make the “Gastronomic Route”, taking our guests to 4 different spots: Plaza Mango, Plaza Real, City Mall and El Patio. It gives our clients a wide choice of restaurants to choose from for dinner, since it leaves the hotel at 7pm and returns at 9pm. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Raquel Arce. Guest Relations Manager

Dear Kelly, thank you for kind comment. We are happy you loved our comfortable and clean hotel. It’s great you liked our convenient location, just 1km from the airport and surrounded, plus our free shuttle service running 24/7. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda Cubero Guest Relations Manager

Dear Eddie, thanks for your post. We are happy you liked our location, just 1 km from the airport, plus our wonderful free shuttle service running 24/7. We are glad you felt satisfied with our facilities and services. Our goal is to give an experience full of comfort and satisfaction. Thank you for your visit. Warmest regards. Fernanda CuberoGuest Relations Manager.

Dear Shelley, thanks for sharing. We are happy you liked our convenient location, very close to San José and just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24h. It’s great to know you enjoyed our wonderful breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. We are are sorry if you felt it was a bit noisy, we are glad it haven’t represent an inconvenient during your stay. Our priority is our guests' total comfort and satisfaction It was a pleasure to serve you. We hope to receive you again soon. Best regards. Fernanda Cubero Guest Relations Manager

Dear Carrie, thank you for sharing. We are really happy to know that you loved our convenient and beautiful our hotel. It’s great that you enjoyed our wonderful facilities as well as our amazing services. Our priority is our guests’ complete satisfaction. It was a pleasure to have you with us. We’ll be waiting for you in the near future. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

Dear Andrew, thank you for kind comment. It’s great you liked our comfortable hotel, located just 1km from the airport. We are glad loved the convenience to be next to Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from. We are happy you enjoyed our breakfast service. Our culinary staff strive to offer the best and most varied options. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

Dear M Kristen, we really appreciate your opinion. It’s great you had an excellent experience with us. We are committed to our guests' total comfort and wellness. It was a pleasure having you as a guest. We hope to receive you again in a near future. Best regards. Fernanda Cubero Guest Relations Manager.

Dear Albert, we appreciate your post. We are happy to know you enjoyed of a fantastic experience in our nice and quiet hotel. It’s wonderful you like our great location, just 1 km from the airport, plus our comfortable free shuttle service running 24/7. It fills our heart that you received of an excellent the attention from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. We are truly committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest. We hope to see you again in a near future. Best regards. Fernanda Cubero Guest Relations Manager.

Dear Tad, thanks for your post. We are happy that you liked our beautiful updated and clean hotel. We are committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest, we’ll be waiting for your return. Warmest regards. Fernanda Cubero Guest Relations Manager.

Dear David, thanks for posting your opinion. We are glad you liked our convenient location, just 1 km from the airport and surround by car rental agencies. But we are concern that your experience with us wasn’t as you expected. We offer our apologies if our hotel didn’t meet your expectations. Please accept our most sincere apologies for any inconvenient this may caused you. We would really appreciate it if you could give us the opportunity to serve you again in the future, and improve the experience you had. It was a pleasure to serve you. Warmest regards. Fernanda CuberoGuest Relations Manager.

Dear Shams, thanks for sharing your opinion. It’s great you loved our convenient and beautiful hotel, as well as our fabulous services. It fills our heart to know you enjoyed of an amazing experience with us. Our priority is always the well-being and comfort of our guests. It has been a pleasure always being at your service. Warmest regards. Fernanda CuberoGuest Relations Manager.

Dear Karen, thanks for posting your opinion. It’s wonderful you liked our convenient and friendly hotel. It’s great that you enjoyed our breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us.Warmest regards. Fernanda CuberoGuest Relations Manager

Dear April, thanks to sharing your opinion. It’s wonderful you loved our clean and comfortable hotel. We are glad that you liked our convenient location, just 1km from the airport and our free shuttle service running 24/7. Our purpose is to give you a stay of complete satisfaction and comfort. Thanks for your preference. We hope to receive you again soon. Best regards. Fernanda CuberoGuest Relations Manager

Dear Christelle, Kind regards from Holiday Inn ExpressFirstly, I want to start by asking you our most sincere apologies for the inconvenience caused with your reservation, this is not something that characterizes us since we always try to provide the best possible service to our clients.Unfortunately that day certain problems happened to us so we had to divert some of our guests, including you, we are truly sorry for the bad time. We know that we can no longer remedy the damage but we hope that at some point you can give us another opportunity to regain your trust in us.Best regardsFernanda Cubero Guest Relations Manager

Dear Michele, thank you for sharing your wonderful comment. We are really happy you enjoyed our clean and comfortable hotel, and loved our updated facilities. It really fills our heart to know that you receive an amazing attention from our staff. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. It is always a pleasure having you as a guest. We hope to see you again in the very near future. Warmest regards. Fernanda CuberoGuest Relations Manager.

Dear Sharon, we appreciate your interest in our hotel. We are truly sorry if you found a smell in your room, this shouldn’t happen. Please accept our apologies for any inconvenient this may caused you. We do everything we can to ensure that our guests have all the rest and relaxation they expect. We are committed to our guests' total comfort and satisfaction. It was a pleasure to have you with us. We hope to receive you again. Thank you for choosing us. Fernanda CuberoGuest Relations Manager

Dear Cynthia, thank you for comment. It’s fabulous you like our great location, just 1 km from the airport, plus our comfortable free shuttle service running 24/7. Our priority is our guests’ complete satisfaction. We hope to serve you again in a near future. Thank you for your choosing us. Best regards. Fernanda CuberoGuest Relations Manager

Dear Jan, thanks for your nice comment. It’s great that you enjoyed our breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Our free complimentary shuttle service from and to the airport operates 24 hours a day. Usually our driver stops for guests at the pick up area every 20 minutes. This may vary due to traffic, the number of passengers and luggage to be dropped off and picked up, etc. We apologize if you experienced a long wait and for any inconvenient this may caused you. Please accept our apologies if you felt the front desk service wasn’t the best, this shouldn’t happen. We’ll talk with our staff in this area to improve the attention immediately. We are committed to our guests' total comfort and satisfaction. It was a pleasure to have you with us. We hope to receive you again. Fernanda CuberoGuest Relations Manager.

Dear Julia, thanks you for choosing us every time. We are happy that you loved our convenient location, just 1km from the airport and surrounded by car rental agencies, plus our free shuttle service running 24/7. It’s fabulous you liked our beautiful rooms and delicious breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Our priority is our guests' total comfort and satisfaction It was a pleasure to serve you. We hope to receive you again soon. Best regards. Fernanda CuberoGuest Relations Manager

Dear Ashwin, thank you so much for sharing your opinion. We are happy that you like our clean and comfortable hotel. It’s great that you like our convenient location, just 1 km from the airport and surrounded bu rental car agencies, plus our free shuttle service running 24/7. We are glad you loved our complementary breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. It really fills our heart to know that you receive a friendly service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are sorry if the noise from the airport and the traffic disturb you. We are glad that the inconvenient with the water was fixed quickly. We are committed to our guests' total comfort and wellness. Our doors are always open to receive you anytime again. Warmest regards.Fernanda Cubero Guest Relations Manager.

Dear Marie-Andrée, thank you for your kind comment. We are glad that you liked our convenient location, just 1km from the airport and surrounded by car rental agencies, plus our free shuttle service running 24/7. Thank you for choosing our hotel. It was a pleasure to serve you. We hope to receive you again soon. Warmest regards. Fernanda CuberoGuest Relations Manager

Dear Shawnal, thank you for posting. It’s great you liked our clean and beautiful hotel. It fills our heart to know that you received a excellent attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. We are sorry if the size of our beds is not as you expected. We hope it haven’t represent an inconvenient during your stay. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

Dear Michael, thanks for your post. We are happy that you had a fabulous stay in our hotel and that you enjoyed our beautiful pool. It’s great you liked our convenient location, just 1km from the airport, plus our free shuttle service running 24/7. We are committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guestWarmest regards. Fernanda CuberoGuest Relations Manager.

Dear Andrea, thanks for your nice comments. We are glad that you loved our hotel, specially our beautiful pool area. It’s great you liked our convenient location, just 1km from the airport, plus our free shuttle service running 24/7. We are happy you liked our breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. We are committed to our guests' total comfort and satisfaction. It was a pleasure having you as a guest. We hope to see you again in the very near future. Warmest regards. Fernanda CuberoGuest Relations Manager.

Dear Karl, thank you for posting. It’s great you liked our clean and comfortable hotel. It fills our heart to know that you received a excellent attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. We are happy that you liked our convenient location, just 1km from the airport and our free shuttle service running 24/7. Even if we don’t have a restaurant or bar inside the hotel, we have the convenience to be next to Rostipollos, Denny’s restaurant and Casino Fiesta, open 24h and with great menus to choose from. Also, we offer room service from Denny’s 24/7. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us. Warmest regards. Fernanda CuberoGuest Relations Manager

Dear Keith, thank you for your comment. We are happy you liked our convenient location, just 1km from the airport, plus our free complimentary shuttle service from and to the airport operating 24h. We are sorry of you felt the noise from the airport and the traffic. Please accept our apologies for any inconvenient it may caused you. Our purpose is always give you a very pleasant stay with us. It was a pleasure being at your service. We hope you come back soon. Warmest regards. Fernanda CuberoGuest Relations Manager

Dear Julie, we appreciate your interest in our hotel. We are truly sorry for the incident with the insect in your bathroom, this shouldn’t happen. Please accept our apologies for any inconvenient this may caused you. We do everything we can to ensure that our guests have all the rest and relaxation they expect. We are committed to our guests' total comfort and satisfaction. It was a pleasure to have you with us. We hope to receive you again. Thank you for choosing us. Fernanda CuberoGuest Relations Manager