Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 596 de 1015 avaliações" "
10 - Excelente
596
Nota 8 - Boa. 226 de 1015 avaliações" "
8 - Boa
226
Nota 6 - Ok. 83 de 1015 avaliações" "
6 - Ok
83
Nota 4 - Insatisfatória. 56 de 1015 avaliações" "
4 - Insatisfatória
56
Nota 2 - Terrível. 54 de 1015 avaliações" "
2 - Terrível
54
9,0/10
Limpeza
8,8/10
Serviço e funcionários
8,0/10
Comodidades
8,8/10
Condições e instalações da propriedade
8,6/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
GILBERTO
24 de nov. de 2021
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
GILBERTO
Hospedou-se por 1 diária em nov. de 2021
Resposta de Lydia em 24 de nov. de 2021
Thank you for staying with us!
4/10 - Insatisfatória
RUTH MANUEL
23 de abr. de 2024
Pontos negativos: Limpeza e serviço e funcionários
Asked for extra hangers and never had a response. Noone was cleaning the room
RUTH MANUEL
Hospedou-se por 6 diárias em abr. de 2024
10/10 - Excelente
Nora
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Helpful staff, convenient location, nice property
Nora
Hospedou-se por 1 diária em jan. de 2024
Resposta de Elyas. A em 24 de abr. de 2024
Dear Nora,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
8/10 - Boa
Margaret, Leonard
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Shuttle from airport was fast. Had to change rooms a couple of times (not cleaned yet), but they were adequate and staff was pleasant.
Margaret
Hospedou-se por 1 diária em abr. de 2024
10/10 - Excelente
Sarah
Viagem com a família
20 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was very nice
Sarah
Hospedou-se por 1 diária em abr. de 2024
Resposta de Elyas. A em 24 de abr. de 2024
Dear Sarah,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
10/10 - Excelente
Elizabeth
16 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bueno
Elizabeth
Hospedou-se por 1 diária em abr. de 2024
Resposta de Elyas. A em 17 de abr. de 2024
Dear Elizabeth,We're delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could assist us in enhancing our services, please feel free to reach out to us at your convenience.Anticipating your return soon!Warm regards,Elyas Ahmad
10/10 - Excelente
Angela
Viagem a dois
14 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Loved it
Angela
Hospedou-se por 1 diária em abr. de 2024
Resposta de Elyas A em 16 de abr. de 2024
Dear Angela,We're absolutely delighted to learn that you thoroughly enjoyed your recent stay with us!Your feedback is invaluable to us, so if there's anything else you'd like to share to help us enhance our services further, please feel free to reach out.We eagerly anticipate your return and another opportunity to provide you with an exceptional experience!Warm regards,Elyas Ahmad
8/10 - Boa
Junko
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Junko
Hospedou-se por 1 diária em abr. de 2024
Resposta de Elyas A em 14 de abr. de 2024
Dear Junko,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
8/10 - Boa
Hilary, Honokaa
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very convenient location for early morning flights.
Hilary
Hospedou-se por 1 diária em abr. de 2024
Resposta de Elyas A em 14 de abr. de 2024
Dear Hilary,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
8/10 - Boa
Timothy
11 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
restaurant on site
Timothy
Hospedou-se por 1 diária em abr. de 2024
Resposta de Elyas A em 14 de abr. de 2024
Dear Timothy,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
10/10 - Excelente
Leland Dexter
6 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed here several times now and always satisfied.
Leland Dexter
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Elyas A em 7 de abr. de 2024
Dear Leland,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas A.
8/10 - Boa
Debbie
5 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wish there was a dining option. Bar like counter was closed
Debbie
Hospedou-se por 1 diária em abr. de 2024
Resposta de Elyas A em 7 de abr. de 2024
Dear Debbie,We are delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could aid us in enhancing our services, please feel free to reach out to us at your convenience. We sincerely value your input.We apologize for any inconvenience caused by the closure of our restaurant and bar in the evenings. Rest assured, we are actively working towards reopening them within the coming month or so. We truly appreciate your patience and understanding in this matter.We eagerly anticipate your next visit and the opportunity to welcome you back.Warm regards,Elyas A
8/10 - Boa
Kylie
Viagem com família e crianças pequenas
4 de abr. de 2024
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Would stay here again but cleanliness seems to be an issue. was here for 2 nights and on the first night our sheets had blood stains on them and there was hair in the bathroom (red) that didn't belong to us, so we had to ask for the room to be cleaned the next day, and they changed the sheets. was a quiet stay, no other issues. right next to SJ airport, didn't hear the planes at all.
Kylie
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Elyas A em 7 de abr. de 2024
Dear Kylie,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered during your visit. It is unacceptable that your sheets had blood stains and that there was hair in the bathroom that did not belong to you. Please rest assured that we take such matters very seriously, and we have addressed this with our housekeeping team to ensure that this lapse in our service standards does not recur.We are glad to hear that despite these issues, you found your stay to be quiet and that you were not disturbed by the proximity to the airport. However, we understand that cleanliness is paramount, and we deeply regret that we fell short of your expectations in this regard.We appreciate your understanding and patience in allowing us the opportunity to rectify the situation promptly. We are committed to providing all our guests with a comfortable and enjoyable experience, and we hope to have the opportunity to welcome you back in the future to demonstrate the high standards of cleanliness and service that we strive to uphold.Once again, please accept our sincerest apologies for any inconvenience caused, and thank you for bringing this matter to our attention.Warm regards,Elyas Ahmad
6/10 - Ok
Jenny
1 de abr. de 2024
Jenny
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 3 de abr. de 2024
Dear Jenny,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad
10/10 - Excelente
hang
Viagem com a família
28 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and quiet
hang
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Elyas A em 31 de mar. de 2024
Dear Rico,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
10/10 - Excelente
Juan
28 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The area was safe and quiet. Starbucks is a walkable distance. Best hotel stay!
Juan
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Elyas A em 28 de mar. de 2024
Dear Juan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad
10/10 - Excelente
Paul
27 de mar. de 2024
Paul
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas. A em 17 de abr. de 2024
Dear Paul,We're delighted to learn that you thoroughly enjoyed your recent stay with us.Should you have any further feedback or suggestions that could assist us in enhancing our services, please feel free to reach out to us at your convenience.Anticipating your return soon!Warm regards,Elyas A
4/10 - Insatisfatória
Charles
Viagem de negócios, Viagem com a família
21 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
The sheets were disgusting and had not been changed. The staff was kind enough to come change them at midnight when we arrived but management did not seem concerned at all about it that night or the morning when I checked out. There were only 2 towels in the bathroom even though we had 2 queen beds and 2 pull outs. 5 people need more than 2 towels. They brought more but again it's late and we just wanted to sleep. It all delayed us getting to bed by 2 hours
Charles
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 26 de mar. de 2024
Dear Charles,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and disappointment you encountered during your stay with us.We deeply regret that the sheets in your room were not changed prior to your arrival, and we apologize for the oversight. While we're glad our staff promptly addressed this issue when notified, we understand the inconvenience it caused, especially upon your late arrival.Additionally, we apologize for the shortage of towels in your room. Providing ample amenities for our guests is essential, and we regret that we fell short in this regard. Your feedback regarding the need for additional towels for a party of five has been duly noted, and we will take steps to ensure such oversights are avoided in the future.We understand that these issues collectively led to a delay in your ability to rest comfortably, and for this, we extend our sincerest apologies. Your feedback is invaluable to us as it helps us identify areas for improvement, and we assure you that we are taking immediate steps to address these concerns internally.Once again, we apologize for the inconvenience you experienced and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Elyas . A
10/10 - Excelente
Larry
Viagem de negócios
16 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice rooms. Great for work travel
Larry
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 18 de mar. de 2024
Dear Larry,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
2/10 - Terrível
Aliza
16 de mar. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Staff is very rude
Aliza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 18 de mar. de 2024
Dear Aliza,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad
10/10 - Excelente
Diane
15 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Diane
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 18 de mar. de 2024
Dear Diane, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad
10/10 - Excelente
denny
Viagem com a família
15 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very nice
denny
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 18 de mar. de 2024
Dear Denny, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad
10/10 - Excelente
Ryan
Viagem com a família
14 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff is amazingly friendly.
Ryan
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 18 de mar. de 2024
Dear Ryan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad
10/10 - Excelente
Rebecca
13 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy to walk to excellent Italian food
Rebecca
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 13 de mar. de 2024
Dear Rebecca, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad
10/10 - Excelente
Barbara, Lahaina
12 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient location
Barbara
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 13 de mar. de 2024
Dear Barbara, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad
10/10 - Excelente
Kelly
12 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I absolutely loved this hotel. Everyone working there was a delight. So friendly! Loved it and will absolutely book again!
Kelly
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Elyas A em 13 de mar. de 2024
Dear Kelly, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Elyas Ahmad
10/10 - Excelente
Erin
8 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk personnel were friendly and helpful. Felt like home. I will stay there again.
Erin
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Thank you for choosing us as your home away from home. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again.
4/10 - Insatisfatória
Susie
Viagem de negócios
5 de mar. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
The room was not cleaned. The used soap from the prior guest was sitting on the sink. No new unused soap. As if the room had not been cleaned.
Susie
Hospedou-se por 1 diária em fev. de 2024
Resposta de Elyas A em 8 de mar. de 2024
Dear Susie,I sincerely apologize for the inconvenience you experienced during your recent stay. It is certainly not our standard practice to provide rooms that are not properly cleaned and stocked with fresh amenities for our guests. Your feedback is extremely valuable to us, and I want to assure you that we are taking immediate steps to address this issue with our housekeeping team to ensure that it does not happen again in the future.Please accept our deepest apologies for any frustration or inconvenience this may have caused you. We genuinely appreciate your understanding and hope to have the opportunity to make it up to you during your next visit.If there's anything else we can do to assist you further, please don't hesitate to reach out.Warm regards,Elyas A
10/10 - Excelente
Mohit
3 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Safe and quiet, reasonably priced
Comfortable rooms, good quality linen and towels
Transportation to San Jose airport which is 5 mins away
Dining options and Starbucks at walkable distance
Mohit
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 4 de mar. de 2024
Dear Mohit,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
10/10 - Excelente
Jeremy, Holland Landing
2 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very close to the airport. Friendly and helpful staff.
Jeremy
Hospedou-se por 1 diária em mar. de 2024
Resposta de Elyas A em 4 de mar. de 2024
Dear Jeremy,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
10/10 - Excelente
Alissa
28 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love the balconies in every room. They have a nice sitting area with tvs at the table. Theyre convenience store is small but cute. I love it here
Alissa
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 28 de fev. de 2024
We appreciate the comments. Thank you for staying with us and we happy to hear you enjoyed your stay.
10/10 - Excelente
Nancy
23 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great Park and fly option for SJC !
Nancy
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 25 de fev. de 2024
Nancy, thank you for using us for you park and fly option. We hope to see you again.
8/10 - Boa
Mark
Viagem a dois
22 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient. 5 minute drive to rental car return. Lots of places to eat and shop in close driving proximity
Mark
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 25 de fev. de 2024
Thank you for choosing us and we're happy to hear that you we were convenient and the location worked out. We hope to see you again.
2/10 - Terrível
Thomas
22 de fev. de 2024
Pontos positivos: Limpeza
No breakfast included and had to pay for parking. Breakfast included is on their website. Having to pay $18 for parking was not expected and not mentioned on their website. Everything else about the hotel was average or slightly below. Not happy.
Thomas
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 25 de fev. de 2024
Thank you for taking the time to review our hotel. We apologize that we did not meet your expectations. We will reach out to Expedia about the offerings at our hotel. There may have been some discrepancies in the listing. Their website tends to put information about breakfast and parking towards the bottom when viewing our hotel. We do charge for breakfast and parking and we apologize that the site did not communicate it clearly.
8/10 - Boa
Mark
20 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient and clean
Mark
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de fev. de 2024
Thank you for your comments.
10/10 - Excelente
Siena
Viagem com a família
19 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very helpful staff!
Siena
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de fev. de 2024
We are happy to hear our staff was helpful. Thank you for sharing and for staying with us.
10/10 - Excelente
Aisling
14 de fev. de 2024
Aisling
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 22 de mar. de 2024
Thank you for staying with us.
10/10 - Excelente
Leland Dexter
11 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean rooms. friendly staff and quiet.
Leland Dexter
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 13 de fev. de 2024
Thank you for the comments and for staying with us. We are glad to hear your room was clean and our staff was friendly.
10/10 - Excelente
James
10 de fev. de 2024
James
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de mar. de 2024
Thank you for staying with us.
4/10 - Insatisfatória
Yunfeng
7 de fev. de 2024
Pontos negativos: Condições e instalações da propriedade
the water in the bathroom was very dirty, couldn't use.
Yunfeng
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 10 de fev. de 2024
We are sorry for the inconvenience. Rest assured, we took immediate action to rectify the plumbing situation.
10/10 - Excelente
Kathy
Viagem com a família
2 de fev. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
No thanks
Kathy
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 3 de fev. de 2024
Thank you for staying with us.
10/10 - Excelente
Mario
29 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was great!
Mario
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 31 de jan. de 2024
Thank you for staying with us.
10/10 - Excelente
manuel
29 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good times! kuddos to Sierra!
manuel
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 31 de jan. de 2024
Wonderful to here that you had a good time here. Thank you for staying with us and recognizing Ciera!
8/10 - Boa
Casey
29 de jan. de 2024
Casey
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 22 de mar. de 2024
Thank you for staying with us.
10/10 - Excelente
Izydor
28 de jan. de 2024
Izydor
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 22 de mar. de 2024
Thank you for staying with us.
6/10 - Ok
Christine, San Jose
28 de jan. de 2024
Christine
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Elyas A em 29 de jan. de 2024
Dear Christine,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select San Jose Airport. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select San Jose Airport. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,Elyas Ahmad
10/10 - Excelente
Ghada
27 de jan. de 2024
Ghada
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 22 de mar. de 2024
Thank you for staying with us.
10/10 - Excelente
Akira
Viagem de negócios
26 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I have to work through night, but it is convenient with staff service. Coffee make of room does not work, but front staff informs me free coffee corner in robby. Fresh coffee is very good.
Akira
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Elyas A em 29 de jan. de 2024
Dear Akira,We are so happy to hear you had a great stay with us.Thank you for letting us know about the coffee machine in your room we will have our maintenance technician replace or fix it. If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Elyas Ahmad
8/10 - Boa
Dianne
22 de jan. de 2024
Would stay there again
Dianne
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 22 de jan. de 2024
Thank you for choosing us and we look forward to seeing you again.
10/10 - Excelente
Steven
Viagem com a família
22 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay! Would definitely be back.
Perfect! Staff was very helpful and great! Allowed us to check in early so we could get ready for the 9er game. Room was nice, clean and quiet. Would definitely stay here again.
Steven
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 22 de jan. de 2024
Thank you for staying with us. Happy that your stay with us was a good one and with a 49er win. Hopefully, we will see you next week!