Great !! Thank you !!Arturo DelgadoGM

Hi DeannaThank you !!!Arturo DelgadoGM

Thank you Tim!! Hoping we can have you here again !!

Hi Spencer:Thank you for your comments, see you next !!

Hi Lisa:I really appreciated your comments and score to our propertyRegards

Dear Dina,Thank you for choosing to stay with us and for taking the time to share your experience with us. We sincerely appreciate your feedback, and I want to express our apologies for the inconvenience you encountered with the pool and hot tub during your stay.We are genuinely sorry to hear that the chlorine levels in the pool and hot tub were uncomfortable and affected your experience. We take your comments seriously, and we are committed to addressing this issue promptly.To ensure we address the problem appropriately, we will be conducting a thorough investigation into the chlorine levels in both the pool and hot tub. Additionally, we will be working closely with our maintenance team to enhance the cleanliness of the jacuzzi and take immediate corrective measures.Your input is invaluable to us, and it plays a crucial role in helping us improve our services. We understand the importance of a relaxing and enjoyable stay, and we regret that we fell short in meeting your expectations in this regard.We would like to make things right and hope to have the opportunity to welcome you back for a much-improved experience. If there's anything else you would like to share or if you have additional suggestions, please feel free to reach out to us directly.Once again, we appreciate your feedback and your understanding. We are committed to delivering a superior guest experience, and we look forward to the chance to exceed your expectations in the future.Warm regards,Arturo DelgadoGMHoliday Inn Express and Suites

Hi Alex.Sorry about your last experience, for sure I will share your scores with my team and ensure a better experience on your next stay with usregardsArturo DelgadoGM