This review was in response for being placed on our Do Not Rent list due to his actions.

The Check-in and Check out times are pretty much a standard in the hotel industry. It's to give time for the housekeepers to clean the rooms. I'm sure you wouldn't want to be checked in to a dirty room. But giving us a score of three because you were inconvenienced is unfair. The times are the industry standard.

I'm sorry you didn't enjoy your stay with us. Unfortunately you never spoke with the front desk about any issues or we would have been happy to help you at the time. We have plenty of extra blankets and pillows available just for the asking. All of our beds are queen sized so I'm not sure why you thought the bed was small. The room above you was empty during your stay. We also placed you on the first floor as requested which tends to be a little noisier with other guests arriving and leaving. But we would have been happy to help you at any time had we been made aware of any issues.

This review is because you were placed on our Do Not Rent List due to your actions.

May I ask what was the reason for your rating?

We are sorry you did not enjoy your stay. If you would have let us know, we could have easily taken care of both your Wifi and TV issue in no time. Unfortunately we can not correct any issues that we do not know about.

I'm sorry you did not enjoy your stay with us. We are an extended stay hotel that deals with mostly corporate clients. Ones who have their crews staying with us for weeks and months at a time. Unfortunately you mistook us for a nightly hotel. Our Direct TV has 60 channels on it. Which is more than most hotels. It was explained to you at check in. on our website, and on the paperwork given to you at check in that we do not provide coffee. All of our rooms have kitchenettes in them for our long term guests to prepare their own meals. I would suggest that maybe next time, a nightly hotel is more of what you are looking for. We do apologize that we are not the type of hotel you believed we were.

We have a very small staff of 9 people and our front desk closes at 11pm. This is why we have several signs for you to call 500 on the lobby phone and the night person will come check you in. Also if we have to check on a room in the hotel, we do close the front while we are away from the desk but still carry a cordless phone to answer any calls. We are an extended stay hotel that deals with mostly businesses that have their staff staying with us for weeks and months at a time. All of our rooms have a full kitchenette in them for guests to prepare their own meals. Unfortunately we are not a nightly hotel and do not follow that structure.