Fachada

Avaliações de Tortuga Bay Hotel

5 out of 5
Tortuga Bay Hotel
Higuey, Punta Cana, La Altagracia

Avaliações

9,8

Extraordinária

Nota 10 - Excelente. 71 de 78 avaliações" "
Nota 8 - Boa. 5 de 78 avaliações" "
Nota 6 - Ok. 1 de 78 avaliações" "
Nota 4 - Insatisfatória. 1 de 78 avaliações" "
Nota 2 - Terrível. 0 de 78 avaliações" "

10/10

Limpeza

9,8/10

Serviço e funcionários

9,8/10

Comodidades

9,8/10

Condições e instalações da propriedade

10/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

ubirajara

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel bonito com quarto espaçoso, porém a praia está tomada de sargaço de ponta a ponta. Cheiro forte e não dá pra aproveitar. Deveriam dar desconto nas diárias, pois foi vendido uma imagem linda e a realidade é outra bem diferente.
Hospedou-se por 5 diárias em ago. de 2018
Resposta de Angel em 22 de set. de 2018
Lamentamos muito que tenha ficado insatisfeito com a sua estadia. Agradecemos seu feedback e trabalharemos arduamente para corrigir esse problema. Estamos ansiosos para recebê-lo novamente.

10/10 - Excelente

Moacir, jaragua do sul sc

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
avaliação
Fenomenal. Experiência inesquecível

10/10 - Excelente

Dereje

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
All around top class.
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Blanca Alcantara em 31 de dez. de 2023
Dear Mr. DerejeThank you very much for sharing your comments. We look forward to welcome you and your family back to Tortuga Bay,Kind regards

10/10 - Excelente

Robert

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was the best trip from the moment we got off the plane. Straight to VIP area- cold beer and water etc. Bags are found and you are walked thru Security to a van to take you 15 minutes to hotel. Great service from all Embajadores team at Tortuga Bay, booked your spa your golf your dinners private yoga drivers to dinner. Carlos Antonio and Felix and Juan Julio, Antonio and his smile. Joseph was a great host too.
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Blanca Alcantara em 20 de nov. de 2023
Dear Robert,Thank you very much for sharing your feedback, we are very happy to learn you have enjoyed your stay with us.Your comments will be shared with our team.Looking forward to your return

10/10 - Excelente

Nancy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em set. de 2023
Resposta de Blanca Alcantara em 11 de set. de 2023
Dear Nancy,Thank you very much for your feedback.Looking forward to welcoem you back to Tortuga Bay.

10/10 - Excelente

Eligia

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Blanca Alcantara em 21 de jul. de 2023
Dear Eligia,Thank you very much for your comments about your stay.Kind regards

10/10 - Excelente

Brian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything about Tortuga is world class from the VIP service through customs, to the facilities, to the amazing service. Our ambassador Ciara was the best! She made sure every ask we had was taken care of quickly and to perfection. We will definitely revisit Tortuga again soon!
Hospedou-se por 4 diárias em mai. de 2023
Resposta de Blanca Alcantara em 30 de mai. de 2023
Dear Mr. Brian,Thank you for sharing your value feedback, we are gald you have enjoyed the service, Ciara will be recognized. We are glad you have already thoughts to visit us againKind regards

10/10 - Excelente

Manuel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
El personal digno de un hotel d lujo nos fuimos muy felices
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Blanca Alcantara em 29 de mai. de 2023
Estimado Manuel, Muchas gracias por sus comentarios, estaremos compartiendolos con el equipo. Esperamos su regreso muy pronto.Saludos cordiales

10/10 - Excelente

MYRIAN E

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Un lugar en el mundo
Hermoso lugar, hermosa su gente. Todo perfecto.
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Blanca Alcantara em 11 de abr. de 2023
Myrian, Muchas gracias por sus comentarios, los mismos seran compartidos con el equipo, esperamos verles muy pronto de regreso en Tortuga Bay

10/10 - Excelente

carlos

Viagem em grupo
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Unforgettable experience Relaxing luxury with a unique Dominican flare Staff incredibly helpful with always a great smile Memorable vacation
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Blanca Alcantara em 11 de abr. de 2023
Dear Mr. Rodriguez,Thank you very much for sharing your feedback, I will share with the team, we hope welcome you back very soon.Kind regards

10/10 - Excelente

Gina

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
top notch
Hospedou-se por 3 diárias em jan. de 2023

10/10 - Excelente

Lester

Hospedou-se por 3 diárias em jul. de 2022

10/10 - Excelente

JULIA

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Excellent experience
Hospedou-se por 4 diárias em jun. de 2022

10/10 - Excelente

Pamela

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had one of the most amazing stay at Tortuga bay! Service , surroundings, comfort A plus!! Travelled alone and it gave me the peace and serenity I needed to relax . Location was great and driving in the area was super easy. I have already booked to come back in Dec!!!
Hospedou-se por 7 diárias em mai. de 2022

10/10 - Excelente

Cameron

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em set. de 2021

10/10 - Excelente

STEPHEN

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing Stay. This hotel is JUST PERFECT.
Hospedou-se por 1 diária em jul. de 2021

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
El servicio impecable …. El lugar lindisimo y muy bien cuidado todo !!!
Hospedou-se por 6 diárias em jul. de 2021

10/10 - Excelente

Wendy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jun. de 2021

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This amazing hotel located in the east coast of the Dominican Republic is the perfect definition of paradise. Tortuga bay Punta Cana earns my 5 starts based on; Quality, Customer Connection and Going the extra mile. With paradisiac beaches, excellent dining experience, a Staff with the professionality, discretion and opportune interaction Tortuga bay goes to the TOP of my list of places to go to RELAX. Thank you Loraine and Carlos our villa managers, and all the staff in this well taken care of "stress free heaven".
Hospedou-se por 3 diárias em mai. de 2021

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2021
Resposta de Angel em 22 de mar. de 2021
Dear Guest, Thank you for staying with us! We genuinely appreciate your feedback and sincerely look forward to welcoming you again to our little slice of paradise, Tortuga Bay Puntacana Resort & Club.

10/10 - Excelente

Viajante verificado

Hospedou-se por 3 diárias em jan. de 2021
Resposta de Angel em 15 de fev. de 2021
Dear Guest, Thank you very much for staying with us! We sincerely appreciate your feedback and genuinely hope to welcome you again to our marvelous Tortuga Bay Puntacana Resort & Club.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean hotel/resort. Excellent customer service.
Hospedou-se por 4 diárias em jan. de 2021
Resposta de Angel em 21 de jan. de 2021
Dear Guest, Thank you for staying with us. We genuinely appreciate your feedback. Our team is thrilled you received excellent customer service and enjoyed your stay with us. At Tortuga Bay, we do nothing but our utmost effort in providing unforgettable memories and the best experiences our guests can have. We will be more than delighted to welcome you again as you are already part of the Tortuga Bay family.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2020
Resposta de Angel em 23 de jan. de 2020
Dear Guest, thank you very much for staying with us at our little slice of paradise, the Tortuga Bay Hotel. It was a pleasure for us to host you in our beautiful property. We would be more than delighted to welcome you again to our Tortuga Bay Hotel so you can enjoy the PUNTACANA Resort & Club's unforgettable experience again. We sincerely look forward to seeing you soon.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2019
Resposta de Angel em 23 de dez. de 2019
Dear guest, thank you very much for staying with us. We sincerely appreciate your feedback and look forward to welcoming you to our little slice of paradise, Tortuga Bay Hotel.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Attention to detail was exceptional! It is a perfect size with unbelievable beach access, service and food!
Hospedou-se por 4 diárias em dez. de 2019
Resposta de Angel em 10 de dez. de 2019
Dear Guest, thank you very much for staying with us! We sincerely appreciate your feedback and the time you have taken to post your review. Our team is very happy you received exceptional attention to detail during your stay, along with the excellent and personalized service we are known for at Tortuga Bay. In our resort, we do our utmost effort in delivering unforgettable memories to our customers while enjoying the PUNTACANA Resort & Club Experience. We look forward to welcoming you again soon.

10/10 - Excelente

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Gorgeous property with spacious and beautiful villas. Will definitely return.
Hospedou-se por 5 diárias em nov.. de 2019
Resposta de Angel em 3 de dez. de 2019
Dear Guest, thank you very much for staying with us! We truly appreciate your feedback. Our staff is very happy that you had a wonderful experience at our gorgeous Tortuga Bay Hotel. We would be more than delighted to welcome you back and enjoy the PUNTACANA Resort & Club experience.

10/10 - Excelente

Domingo

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a unique experience. The Beach front provide view for amazing sunrise and sunset. The service was excellent, our Villa Manager (Luis) was very creative and prepared few surprises for me and my wife for our wedding anniversary. I would like to special thanks to Melissa Espinal (Reservations) for the service provided and we received everything we asked and more. The welcome process was very nice and warm, thanks Luis (Reception). The dinner was at Bamboo restaurant the food was amazing and the service the best. Thanks Carlos (waitress) The beach was Ok because the seagrass at the beach in front of the villages but you can find a better spot 100 meters to your left. We also visited la Reserva Ojos Indígenas which is an amazing natural park with beautiful lagoons and it was free because we were staying at Tortuga Bay. This is a must in Punta Cana. We spend only 1 night but it was amazing. Note: we traveled with a baby and the hotel.l provided a baby crib.
Hospedou-se por 1 diária em nov. de 2019
Resposta de Angel em 26 de nov. de 2019
Dear Domingo, thank you very much for staying with us. We sincerely appreciate your thorough and detailed feedback. Our team is very happy you had a unique experience at our beautiful Tortuga Bay Hotel. Delivering excellent and personalized service is one of the main characteristics of our property and therefore, it is more than a pleasure for us to provide nothing less than great service. We have conveyed your comments to our staff and management areas and they were very thrilled because of it. We would be more than delighted to welcome you again to enjoy the PUNTACANA Resort & Club experience at Tortuga Bay Hotel.

10/10 - Excelente

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved everything about Tortuga Bay Resort. It’s gorgeous, the staff was super friendly and helpful. Their motive was: We work you are on vacation! Very helpful when you’re on vacation with the children. They gave us a beautiful crib for our baby boy, and made him a birthday cake! We will be back for sure. We appreciate every minute we have spent it over there. Must see this place, highly recommended!!!
Hospedou-se por 7 diárias em out. de 2019
Resposta de Angel em 6 de nov. de 2019
Dear Guest, Thank you very much for staying with us! We sincerely appreciate your feedback and the time you have taken to write such a kind review. Our team is very happy you loved everything about our Tortuga Bay Puntacana Resort & Club since they are very committed to excellence in providing the personalized service that is characteristic of our resort. Part of our mission is to always deliver unforgettable memories to our guests. Thank you for highly recommending us. We look forward to welcoming you and your family back again for another memorable experience at Tortuga Bay Paradise as you are already part of the Tortuga Bay Family!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Juste un rêve! Cadre paradisiaque, personnel d’exception... Un sans faute.
Hospedou-se por 7 diárias em ago. de 2019
Resposta de Angel em 8 de out. de 2019
Dear guest, thank you very much for staying with us! We sincerely appreciate your feedback. Our staff is very happy you enjoyed your stay at our little slice of paradise, Tortuga Bay Hotel. We would be more than delighted to welcoming you again and soon at Tortuga Bay Hotel at Puntacana Resort & Club. As you are already part of the Tortuga Bay Family! 353/5000 Cher client, merci beaucoup d'avoir séjourné avec nous! Nous apprécions sincèrement vos commentaires. Notre personnel est très heureux que vous ayez apprécié votre séjour dans notre petit coin de paradis, le Tortuga Bay Hotel. Nous serions plus que ravis de vous accueillir à nouveau bientôt au Tortuga Bay Hotel du Puntacana Resort & Club. Comme vous faites déjà partie de la famille Tortuga Bay!

10/10 - Excelente

Ihsan, Boston

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything about Tortuga Bay was excellent. This was our second visit to the resort and I don't know where to start: Villas, amenities, food/restaurants, the beach, the natural reserve, and the nearby restaurant Bachata Rosa were all top notch. Last but not least Villa Managers and the staff made our visit truly memorable. They arranged everything to our liking and did not miss any single detail. We are blown away..
Hospedou-se por 4 diárias em jul. de 2019
Resposta de Angel em 12 de ago. de 2019
Dear Ihsan, thank you very much for staying at our beautiful Tortuga Bay Hotel. We sincerely appreciate the time you've taken to post such a thorough and positive feedback for us. It is a great pleasure for us that you consider our Puntacana Resort & Club complex as "excellent" and "top-notch". Our team is truly committed to excellence in service and in making our guests' stay an extraordinary and unforgettable one. These are the kind of details that become a meaningful difference in our guests' experience and as they have been part of the Tortuga Bay Family for so long, it is what makes our service stand out. We look forward to welcoming you and your family back again for another memorable experience at our little slice of paradise, Tortuga Bay as you are already part of the Tortuga Bay Family!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jul. de 2019
Resposta de Angel em 23 de jul. de 2019
Dear guest, thank you very much for staying with us! We appreciate your feedback and sincerely look forward to welcoming you again to our little slice of paradise, Tortuga Bay Puntacana Resort & Club.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
THIS IS THE BEST HOTEL IN THE ENTIRE CARIBBEAN! Each staff member is committed in making sure you enjoy your stay and they treat you like family. they exceeded all my expectations and I can't wait to be back to such an amazing hotel.
Hospedou-se por 4 diárias em jun. de 2019
Resposta de Angel em 15 de jul. de 2019
Dear guest, thank you for staying with us! We appreciate your great feedback. Our staff is very happy you enjoyed your stay at our beautiful Tortuga Bay Hotel. It is part of our mission, to always deliver a top-notch kind of service to all our customers as we rejoice in pleasing our guests and making them feel as comfortable as if they were at home. Looking forward to welcoming you again.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Is a perfect place to rest and relax. Everything is thinking to give you comfort and peaceful. The staff is friendly and you have your personal assistant all the time at a Movil. Your own gulf car to translate inside the complex. Wonderful naturals manantial waters to swimming and explore. Perfect food, all restaurant are 5 starts.
Hospedou-se por 1 diária em jun. de 2019
Resposta de Angel em 1 de jul. de 2019
Dear Guest, thank you very much for staying with us! We appreciate your feedback. Our team is very happy you had a perfect and relaxing experience at our little slice of paradise, Tortuga Bay Puntacana Resort & Club. It is our pleasure to always deliver the kind of personalized service that echoes within our guest's memories. We sincerely look forward to welcoming you again at our beautiful hotel.

10/10 - Excelente

Viajante verificado

Hospedou-se por 5 diárias em mai. de 2019
Resposta de Angel em 27 de mai. de 2019
Dear Guest, thank you for staying with us! We appreciate your feedback and sincerely look forward to welcoming you again at our little slice of paradise Tortuga Bay Hotel!

10/10 - Excelente

Mitchel

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was perfect the staff the property. Golf carts, beach bikes, specially the rooms.
Hospedou-se por 5 diárias em abr. de 2019
Resposta de Angel em 29 de abr. de 2019
Dear Mitchel, thank you very much for staying with us! We deeply appreciate your feedback. Our team is very happy that everything was perfect with your stay at our little slice of paradise, Tortuga Bay Hotel. We sincerely look forward to welcoming you again.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amazing service. Staff great. The accommodations were outstanding. The VIP treatment from the moment we landed was top notch.
Hospedou-se por 4 diárias em abr. de 2019
Resposta de Angel em 24 de abr. de 2019
Dear guest, thank you for staying with us! We appreciate your feedback. Our staff is very happy you experienced an amazing service with them and that you enjoyed our outstanding accommodations. We make it our mission to always provide all our guests that VIP treatment since the very moment you step foot in our airport throughout your entire stay in our beautiful Tortuga Bay Hotel. We sincerely look forward to welcoming you again.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
In diesem Hotel wird einem jeder Wunsch von den Lippen abgelesen. Das Hotel ist sehr privat und für Ruhe und Erholung perfekt. Die Mitarbeiter sind dabei einfach nur zuvorkommen und freundlich
Hospedou-se por 14 diárias em abr. de 2019
Resposta de Angel em 3 de mai. de 2019
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt bei uns! Wir freuen uns über Ihr Feedback. Unser Personal freut sich sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und Ihre Wünsche und Erwartungen erfüllt wurden. Wir sind sehr begeistert, dass Sie einen erholsamen und erholsamen Urlaub in unserem kleinen Paradies, dem Tortuga Bay Hotel, verbracht haben. Wir freuen uns, Sie wieder zu begrüßen.

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Es un hotel de lujo con un servicio y atención de alto nivel, las instalaciones y facilidades son superiores
Hospedou-se por 2 diárias em abr. de 2019
Resposta de Angel em 1 de mai. de 2019
Estimado Cliente, muchas gracias por hospedarse con nosotros! Agradecemos su valoración. Nuestro equipo se encuentra muy feliz de que recibió un nivel alto de atención y que disfruto de nuestras instalaciones. Esperamos poder darle la bienvenida en nuestro pequeño pedazo de paraíso, Tortuga Bay Hotel, nuevamente en un futuro próximo.

10/10 - Excelente

Peter

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Exclusiv, very privat and top quality.
Hospedou-se por 3 diárias em abr. de 2019
Resposta de Angel em 16 de abr. de 2019
Dear Peter, thank you for staying with us at our little slice of paradise, Tortuga Bay Hotel. Our staff is very happy you experienced a great stay with us. We appreciate your feedback and sincerely look forward to welcoming you again.

10/10 - Excelente

Viajante verificado

Hospedou-se por 5 diárias em mar. de 2019
Resposta de Angel em 1 de abr. de 2019
Dear guest, thank you for staying with us at our little slice of paradise Tortuga Bay Hotel. We appreciate your feedback and sincerely look forward to welcoming you again.

10/10 - Excelente

Enrico

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em fev. de 2019
Resposta de Angel em 14 de fev. de 2019
Dear Enrico, thank you very much for staying with us! We sincerely appreciate your feedback. Our team is very happy that you had an excellent stay with us our little slice of paradise, Tortuga Bay Puntacana Resort & Club.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing service, beautiful villas facing the beach.
Hospedou-se por 7 diárias em jan. de 2019
Resposta de Angel em 12 de jan. de 2019
Thank you very much for staying with us. We appreciate your feedback and really look forward to welcome you again at our little slice of paradise.

10/10 - Excelente

david, Brooklyn New york

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
RESTFUL VACATION
WE JUST GOT BACK LAST NIGHT, AND I CANT WAIT TO GO BACK. EVERYTHYING FROM THE AIRPORT PICKUP TO THE RETURN TO AIRPORT WAS FIRST CLASS ALL THE WAY. THE STAFF WERE VERY FRIENDLY AND ALWAYS SO HELFUL. OUR VILLA WAS EVEN MORE BEAUTIFUL THAN THE PICTURES ON LINE. THE VIEW FROM OUR BALCONY WAS JUST GORGEOUS! THE ONLY DOWNSIDE WAS THE SEAWEED, BUT EVEN THAT DID NOT AFFECT OUR ENJOYMENT OF THE BEACH. THE STAFF WAS CONSTANTLEY RAKING AND CLEARING, BRINGING US WATER AND TOWELS. SPA WAS GREAT, WE HAD A FEW TREATMENTS AND FOUND THEM TO BE VERY GOOD. THE POOL AND BEACH AREA WERE RIGHT OUTSIDE THE SPA, WERE VERY NICE. OVERALL IF YOU ARE LOOKING FOR A RESTFUL VACATION THIS IS THE PLACE FOR YOU
Hospedou-se por 3 diárias em nov.. de 2018
Resposta de Angel em 17 de nov. de 2018
Dear Mr. David, Thank you very much for staying with us! We sincerely appreciate your positive feedback. All of our teams are very happy to know that you enjoyed your stay this much and that our VIP assistance in the airport and back, was to your liking. It is guests like you who always help us to achieve greater things each time since we are always aiming for perfection at Tortuga Bay. We are very flattered that our Six Senses Spa was also great for you. Did you know that ours, is the only Six Senses in all America? We look forward to welcoming you again Mr. David, we can assure you that you will experience an unforgettable stay.

10/10 - Excelente

MTV, Washington DC

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Best hotel ever I have stayed in the DR. The service was excellent. They went above and beyond to make us happy. The rooms are a dream. Very well designed, beach front and with privacy. I will definitely go back.
Hospedou-se por 2 diárias em nov.. de 2018
Resposta de Angel em 13 de nov. de 2018
Dear MTV, Thank you very much for staying with us! Your feedback is very important. Out team is very happy to have met your expectations and having been able to provide you with an excellent service. Filling our guests with joy and happiness is one of our main goals and naturally, we make it our mission that our rooms, beach and property are always at their very best condition. We truly look forward to welcoming you again at our little slice of paradise!

10/10 - Excelente

Bob, Savannah, GA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
What a wonderful experience. This hotel is composed of villas with the appointments and decor designed by Oscar De La Renta. The staff is amazing, attentive and provided five star service from the VIP treatment at the airport to the service at the restaurants to the turn down service at night. The resort is serene, peaceful and beautiful. A golf is provided with the villa and one has access to the entire 15000 acre resort and wildlife park. The property is immaculately maintained, clean, neat and groomed including the private beach. I cannot wait to go back.
Hospedou-se por 1 diária em nov. de 2018
Resposta de Angel em 7 de nov. de 2018
Dear Mr. Bob, Thank you very much for staying with us! We truly appreciate your feedback. Our staff is very happy that you had a wonderful experience at our Tortuga Bay Hotel. We would be delighted to welcome you back and have you make an even greater memory for we are always aiming to perfect our guest's moments with us.

10/10 - Excelente

Wendy, Fort Myers, Florida

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tortuga Bay Resort is heaven on earth. The property is absolutely exquisite and meticulously maintained. The service was like nothing we have ever experienced. Our every need was anticipated and everyone we came into contact with provided us with service that far exceeded our expectations. Highly recommended.
Hospedou-se por 4 diárias em out. de 2018
Resposta de Angel em 2 de nov. de 2018
Dear Wendy, Thank you very much for staying with us at Tortuga Bay! Our team is very thrilled to receive such a great feedback. We are very happy that you enjoyed our property and that you had an expectation-exceeding service. This is exactly what we strive for on a daily basis, getting the WOW reaction from our guests. We sincerely look forward to welcome you again at our heavenly Tortuga Bay!

10/10 - Excelente

Viajante verificado

Worth every penny
Amazing all the way round. Great staff, which always makes the difference with any hotel. Would stay here again in a heartbeat.
Hospedou-se por 3 diárias em ago. de 2018
Resposta de Angel em 19 de set. de 2018
Thank you very much for staying with us. We appreciate your feedback and really look forward to welcome you again at our little slice of paradise.

10/10 - Excelente

Eva, Spain

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
VIP service, in front of the beach, great facilities and great staff.
Hospedou-se por 4 diárias em ago. de 2018
Resposta de Angel em 19 de set. de 2018
Thank you very much for staying with us. We appreciate your feedback and really look forward to welcome you again at our little slice of paradise.

10/10 - Excelente

Tim, Canada

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em mai. de 2018
Resposta de Angel Merino em 29 de mai. de 2018
Dear Tim, Thank you very much for your positive feedback! We look forward to welcome you again at our beautiful property!

10/10 - Excelente

Beach Savant, Florida

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
One of the most perfect experiences we have ever had in the Caribbean. I cannot recommend this hotel highly enough. They literally think of everything. The vacation and the VIP service literally begins the moment you step out of the airplane and on land. As you exit the plane, there is a rep from the hotel waiting for you and your party with a sign that has your name. She escorts you through customs, immigration, baggage and puts you into a luxury SUV. The driver offers you a cool mint scented towel and a beer on the way to the hotel (these are small touches, but they stay with you). Once you arrive, you are introduced to your Villa Manager and your golf cart. Your own personal golf cart. The manager gives you a tour of your villa and a local cell phone to contact her with any request. We stayed in the villa closest to the beach. The villa had a balcony with beautiful beach views and all the comforts of home. The hotel is a small part of the property. We used the golf cart to go all around the property and loved it. They also have a small ecological reserve on site too which is nice and makes for a cute morning outing. It is not all inclusive and prices are equivalent to a nice hotel in the states (large city). For some reason, any drink with champagne was $30 per glass which we found odd, but all the other cocktails, etc were $10-14. Food was wonderful and we truly appreciated the included breakfast (continental) buffet. Thank you to Malvis, Alcedo, and the rest of team!
Hospedou-se por 2 diárias em mai. de 2018
Resposta de Angel Merino em 21 de mai. de 2018
Dear Guest, Thank you very much for your rating and feedback. We will share this with the rest of the team. We look forward to welcome you again at our little slice of Caribbean paradise, Tortuga Bay. Kindest regards,