Vista aérea

Avaliações de Majestic Mirage Punta Cana - All inclusive

5 out of 5
Majestic Mirage Punta Cana - All inclusive
Bavaro, Playa Arena Gorda, Punta Cana, La Altagracia

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 3032 de 4519 avaliações" "
Nota 8 - Boa. 876 de 4519 avaliações" "
Nota 6 - Ok. 309 de 4519 avaliações" "
Nota 4 - Insatisfatória. 151 de 4519 avaliações" "
Nota 2 - Terrível. 151 de 4519 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

9,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

MARCELO L

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resort muito bom.Destaco a cordialidade do staff
Gostaria de destacar o
Hospedou-se por 8 diárias em dez. de 2023
Resposta de Brandor Hernández em 25 de dez. de 2023
Dear MARCELO,We sincerely appreciate your perfect rating and kind words about your stay at Majestic.We are thrilled to read that you were extremely satisfied with the level of service received from our team members.Thank you for your valuable comments, and we look forward to welcoming you back to your home-away-from-home here in paradise.Kind regards,Customer Care at Majestic Resorts

10/10 - Excelente

Raphael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Viagem perfeita
Tivemos uma semana encantadora. A comida estava deliciosa, o quarto é amplo e confortável. O ambiente é lindíssimo. Piscina e mar dos sonhos. Nosso mordomo Felix nos ajudou com as reservas e nossas solicitações sempre muito simpático. Nota 10.
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Nathalie Montero em 20 de abr. de 2023
Dear Raphael,We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience on our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 - Excelente

GUILHERME

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em set. de 2022
Resposta de CC em 15 de set. de 2022
Dear Guilherme, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely, Karen CovarrubiasCustomer Care at Majestic Resorts

10/10 - Excelente

MIGUEL FERNANDO DE

Hospedou-se por 9 diárias em ago. de 2022
Resposta de CC em 12 de set. de 2022
Dear Miguel, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Karen CovarrubiasCustomer Care at Majestic Resorts

10/10 - Excelente

Liander

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente estadia e experiência.
Hotel com excelente estrutura e equipe maravilhosa. Funcionários não ficam esperando gorjeta e ou te tratam diferente por não dar, apesar de já haver uma cultura local de dar gorjeta. Único ponto a melhorar foi que apareceram baratas quase todo dia no quarto (isso porquê estavamos num dos quartos mais caros do local). De qualquer forma, recomendamos muito essa rede. Os shows do local são fantásticos! Sobre a comida, é comida de all inclusive…era boa, mas para padrões de all inclusive. Não espere algo de estrela Michelin.
Hospedou-se por 6 diárias em ago. de 2022
Resposta de CC em 12 de set. de 2022
Dear Liander, Thank you so much for sharing your kind words and thoughts about your vacation. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience.Please be ensured that we take your comment seriously and we will immediately address the points mentioned by you within our team to improve our service. We would love the opportunity to welcome you back. Please let us know when you are booking your next visit so we can be ready to give you a warm, Majestic welcome.Sincerely,Karen CovarrubiasCustomer Care at Majestic Resorts

10/10 - Excelente

Matheus

Hospedou-se por 7 diárias em jul. de 2022
Resposta de CC - Majestic Resorts em 19 de jul. de 2022
Dear Matheus Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Wanda Taveras Customer Care at Majestic Resorts

10/10 - Excelente

vinicius

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente estadia no Majestic Mirage
Hotel com otima estrutura: quartos amplos e com otima limpeza, cama muito confortável e comida de excelente qualidade, com variedade suficiente para atender a todos os tipos de paladar. Os funcionários foram muito simpaticos e prestativos, em especial o responsavel principal pelo nosso atendimento, Lionel Richie. Alem da bela praia, o hotel possui varias piscinas, que propiciam um descanso revitalizante. Durante as noites, ha boas opcoes de shows de musica ao vivo, que tambem estao presentes em varios dos restaurantes do hotel.
Hospedou-se por 7 diárias em mai. de 2022
Resposta de CC em 10 de jun. de 2022
Dear Vinicius, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

10/10 - Excelente

Natália

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nossa estasia foi maravilhosa. Fomos de lua de mel e paasamos dias incriveis nesse lugar. Comida excelente, quartos limpos e funcionários super educados e solicitos. O concierge Isaías sempre muito gentil. Vale muito à pena a hospedagem neste hotel!
Hospedou-se por 5 diárias em abr. de 2022
Resposta de CC em 8 de abr. de 2022
Prezada Natália, Obrigado por tomar o tempo para compartilhar sua classificação sobre sua recente estadia conosco. Estamos muito felizes em ver que você aproveitou cada minuto de suas férias na bela República Dominicana. Esperamos vê-lo muitas mais vezes para experiências de férias ainda mais excelentes. Sinceramente, Nathalie Montero Customer Care Majestic Resorts

8/10 - Boa

luciano

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em mar. de 2022
Resposta de Customer Care em 14 de mar. de 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 - Excelente

MARCO ANTONIO

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótima estadia
Hotel tem uma ótima estrutura e a praia é linda. Alguns detalhes importantes ficam por conta da limpeza do quarto - que não foi realizada diariamente - e da falta de desnível entre o chão do quarto e o box do chuveiro, fazendo com que a água escorresse pelo chão do quarto após o banho. A comida é boa e farta, mas acredito que agrade mais o paladar americano que o brasileiro.
Hospedou-se por 7 diárias em fev. de 2022
Resposta de CC em 6 de mar. de 2022
Estimado Huésped, Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estancia con nosotros. Esperamos que haya disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana. Todos esperamos su próxima visita a Majestic Resorts. Sinceramente, Scarlet Montalvo Customer Care Majestic Resorts

8/10 - Boa

Giani Cristina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo
A estádia foi ótima, o mordomo Pablo muito prestativo e atendimento rápido. Para quem fica mais de três dias, apesar de ter variedade de restaurante, o cardápio do mesmo não se altera. O atendimento foi ótimo pelos funcionsrios que tem boa vontade e se esforçam para atender os clientes, só nao é excelente porque tem aquelas exceções de funcionários que atendem mal e nao faz questão, a nao ser pelo pagamento de " propina", me senti um pouco incomodada com as arrumadeiras que todos os dias pediam gorjeta ostensivamente. O lugar é lindo, um paraíso. No geral, bom atendimento e um local para descanso. A noite, o entretenimento, com apresentacao de show é bem bacana. Vale a pena!
Hospedou-se por 8 diárias em fev. de 2022
Resposta de CC em 19 de fev. de 2022
Estimado Huésped, Gracias por escoger nuestro hotel para sus vacaciones y por compartir su impresión acerca de su estadía en nuestro resort. Valoramos enormemente la voz de cada uno de nuestros huespedes y ponemos un gran esfuerzo en establecer medidas efectivas para el constante desarrollo y progreso. En nombre de todos nosotros aquí en Majestic, apreciaríamos profundamente otra oportunidad para darle la bienvenida de nuevo. Haremos todo lo posible para que su próxima experiencia con nosotros sea absolutamente maravillosa. Sinceramente, Scarlet Montalvo Customer Care Majestic Resorts

8/10 - Boa

JESSICA

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Precisa melhorar
A infraestrutura do resort é maravilhosa. O conceito das piscinas que permeiam toda a propriedade é sensacional e nunca há impressão de ambiente cheio. Separação entre ala familiar e sem crianças também muito bem pensada. Praia muito gostosa, mas com muitas algas ao final do dia. O que pecou foi a comida (acreditamos que continha algum ingrediente que "estufava" muito rápido) e o atendimento (a maioria, não todos, funcionários com má vontade, lentidão e só atendiam bem mesmo quem dava uma boa gorjeta.
Hospedou-se por 5 diárias em nov.. de 2021
Resposta de CC em 7 de fev. de 2022
Estimado Huésped, Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estancia con nosotros. Esperamos que haya disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana. Todos esperamos su próxima visita a Majestic Resorts. Sinceramente, Scarlet Montalvo Customer Care Majestic Resorts

10/10 - Excelente

Nadia C T

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Experiência incrível
Tudo perfeito. A melhor experiência que ja vivenciamos. Comida de excelente qualidade, quarto com duas banheiras e muito espaçoso. Hotel com qualidade 5 estrelas all inclusive. Bebidas premium como Absolut vodka, Gin Bombay. Destaque para o mirage club, um espaco reservado somente para adultos. Praia linda no mês de janeiro, quase não haviam algas.
Hospedou-se por 6 diárias em jan. de 2022
Resposta de Customer Care em 31 de jan. de 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts.

10/10 - Excelente

FERNANDO S

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
O hotel é muito bom. Miguel nos recebeu muito bem e sempre esteve à disposição para nos atender prontamente.
Hospedou-se por 7 diárias em jan. de 2022
Resposta de CC em 23 de jan. de 2022
Estimado Huésped, Gracias por tomarse el tiempo para compartir su calificación con respecto a su reciente estancia con nosotros. Nos complace ver que ha disfrutado cada minuto de sus vacaciones en la hermosa República Dominicana. Todos esperamos su próxima visita a Majestic Resorts. Sinceramente, Scarlet Montalvo Customer Care Majestic Resorts

10/10 - Excelente

Edson Luiz

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tudo muito bom,
Hospedou-se por 6 diárias em dez. de 2021
Resposta de Customer Care em 5 de jan. de 2022
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 - Excelente

Rubens

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em dez. de 2021
Resposta de Customer Care em 13 de dez. de 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

8/10 - Boa

Josué

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hotel muito confortável, com atendimento médio.
O hotel é muito bonito, confortável, excelente o “Kids Club” do Elegance para quem viaja com crianças. O atendimento não é muito bom, tivemos alguns problemas externos ao hotel e que precisamos de ajuda dos funcionários e fomos tratados com extremo pouco caso. Outro inconveniente que achei é que se quiser fazer algo fora do hotel precisa pegar os táxis indicados pelo hotel que custam 25$USD para qualquer destino na cidade, o hotel não libera Uber subir até o Lobby (da portaria principal até o lobby do hotel é cerca de 1Km). Para poder pegar um Uber que o mesmo trajeto cobrado 25$USD custaria 38R$ (reais) precisa pegar um carrinho de golf do lobby até a portaria e pedir o Uber de lá, o que não é muito fácil, pois quem controla os carrinhos ganha com os táxis do hotel e não ganha nada dos Ubers, ou seja, não vai facilitar este transporte até a portaria do hotel. Na Volta, como já se está dentro do Uber eles liberam o Uber subir até o Lobby. A comida é boa bem variada, mas nada surpreendente. O nosso quarto era bem confortável, mas com muitos sinais de muito uso e falta de manutenção, tivemos alguns problemas: o Toalheiro do segundo banheiro estava quebrado desde de o check In e arrumaram durante a estadia, o secador de cabelo ao usar derrubava o disjuntor, reclamei na recepção e eles só me ensinaram a rearmar o disjuntor no quadro geral e não fizeram nada no secador. A banheira interna do quarto não segurava água, ia vazando aos poucos. Tentaram arrumar, mas não funcionou.
Hospedou-se por 7 diárias em nov.. de 2021
Resposta de Customer Care em 15 de nov. de 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We assure you, we have immediately addressed the comments you shared with our management team as part of our continuous efforts to provide a consistent guest experience. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

10/10 - Excelente

Renan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em out. de 2021
Resposta de Customer Care em 25 de out. de 2021
Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo, Customer Care Majestic Resorts

6/10 - Ok

Cássio

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Quarto com cheiro horrivel de mofo
Hotel excelente, o Concierge Diego, o Carlos do jantar romântico, a Vickiana e a Ana Luisa do Bar Cafe Espanhol sao excelentes funcionários. Já o quarto é grande e confortável, porém com um forte cheiro, insuportável, de mofo. Tivemos que passar a estadia com as portas abertas. Notavelmente fomos colocados no quarto apos a realocação de hóspedes, uma vez que tinhamos quarto marcado e foi alterado de última hora. Infeliz qualidade de quarto.
Hospedou-se por 6 diárias em mai. de 2021
Resposta de Customer Care em 30 de mai. de 2021
Dear Cássio, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We all look forward to your next visit to Majestic Resorts. Warm regards, Ada Camilo Customer Care Majestic Resorts

8/10 - Boa

Viajante verificado

Viagem com a família
Comida e estrutura boas. Serviço ruim.
Estrutura e comida boas, mas o atendimento, desde o check in, até os garçons dos restaurantes, ficou muito longe das expectativas. A única parte boa do serviço foram as animadoras do parque aquático infantil.
Hospedou-se por 8 diárias em mai. de 2021
Resposta de Customer Care em 17 de mai. de 2021
Estimado Huésped, Gracias por tomarse el tiempo de compartir sus comentarios acerca de su reciente estadía en nuestro hotel. Me gustaría extenderles mis disculpas por cualquier inconveniente que experimentó durante su estancia, debido al nivel de servicio que recibió. Nos esforzamos en proporcionar a nuestros huéspedes una experiencia excepcional en nuestro complejo, a través del trabajo duro de nuestros asociados. Esperamos poder tener la oportunidad de darle la bienvenida otra vez en el futuro para mejorar su experiencia y demostrarle nuestro compromiso con su satisfacción. Sinceramente, Scarlet Montalvo Customer Care Majestic Resorts

10/10 - Excelente

nicole edwards

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Jessica Matos em 28 de mar. de 2024
Dear Nicole,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 - Excelente

Luis Fernando

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muy acogedora estancia.Personal muy servicial y atento.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Jessica Matos em 28 de mar. de 2024
Dear Luis,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 - Ok

KHANH-HA

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The check in and check out were not smooth. Checking in left us confused of what's going to happen next. Nobody explained to us and just left us hanging and waiting. I traveled with 2 kids and one of them is a teenager boy. I requested for a 2 bed room but got a one king size with a baby crib. They added a bed for us but it was uncomfortable and they threw a dirty blanket pulled from the crib to the extra bed. Not too many options for kids for dining. Buffet everyday and the foods were just ok. Desserts are not that good at all. The staff was also not very attentive or nice to you at the bar when you came to ask for drinks unless you came with tips in your hand. I see the difference they treat others vs me. Overall I would not come back to this resort or recommend it to anyone. They don't accommodate to your needs and I don't feel welcomed here. I'm disappointed that it was worse than Cancun.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Jessica Matos em 28 de mar. de 2024
Dear Khan,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards,Customer Care at Majestic Resorts

10/10 - Excelente

Karen Ann

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were exceptional! Especially our Butler Ricardo! All of the wait staff were superior! The food was great! Had a wonderful time!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Natacha Pérez em 28 de mar. de 2024
Dear Karen Ann,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 - Boa

Jacqueline

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property and staff were awesome, especially our butler, Luci. The beach, pool and water sports were fabulous, there were always chairs and beds available. Shout out to the animation crew! Those guys work non stop to bring the energy and I still don't know how they dance that fast! The food was sometimes meh, but other times was really good. The Japanese restaurant and the coffee shop were stand outs! We went to Draft for breakfast and it was not great. The buffets were really good, if you are selective about what you get. The Dominican foods are delicious, and the pizza was surprisingly good. Unfortunately we did have some issues, with one teen getting food poisoning, and another having a bad peanut allergic reaction to likely cross contamination. Good to know there's a doctor on staff when needed. Despite that, we had a great time. It's a beautiful place, there were fun shows, and drinks were flowing. If you want to relax, this is the place!
Resposta de Jessica Matos em 27 de mar. de 2024
Dear guest,Dear guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

6/10 - Ok

Le My, Sterling

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Too expensive. ViP services was a waste. Resort activities were not as exciting as the other two properties. Need more food options. They had five restaurants but 3 of 5 wasn't open till 6pm. There are no decent restaurants open between 3-6 pm. The LEssence restaurant was supposedly the best but the flavor and playing was horrible. Japanese restaurant's shrimp tempura was raw. Then the waitress denied our claim and was very rude. The steak house messed up on Well Done steak twice. It was still pink after the second try. Unbelievable! Staff was very friendly, Butler was super nice and attentive.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jessica Matos em 27 de mar. de 2024
Dear guest,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We hope for the opportunity to host you once more in the future, ensuring a much more enjoyable and memorable experience.Kind regards,Customer Care at Majestic Resorts

10/10 - Excelente

Anish

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved our time at Majestic Mirage. We had Arturo as our butler and he was amazing, always available, and made sure all our requests were fulfilled. He went above and beyond to make us feel special for a celebration, handled our reservations, and guided us well. The property is clean, safe, has great staff. The food and drinks are nice. The place has a lot to do and has constant events that dont make you feel that you are missing out on fun.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Jessica Matos em 27 de mar. de 2024
Dear Anish,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 - Excelente

Latisha Jeanette

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property grounds were well kept. Felt safe and comfortable the entire stay. Staff was extremely helpful and friendly.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Meybi Baez em 26 de mar. de 2024
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 - Excelente

Kasey

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Jean Claude was extremely helpful! As well as the rest of the staff being helpful and friendly.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Natacha Pérez em 25 de mar. de 2024
Dear Kasey,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - Excelente

Teresa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Majestic Mirage is a beautiful property that is very well maintained. The food is excellent and the rooms are beautiful as well. We loved having a "butler", where you didn't have to stand at the front desk in line to get issues addressed. The beach is beautiful as well, and no sea weed! We will definitely return to this hotel.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Natacha Pérez em 25 de mar. de 2024
Dear Teresa,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 - Boa

Christy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I really enjoyed our butler Eduardo. He took care of my sister and treated us like queens. The downside the jacuzzi is cracked and needed repair. The lamp in our room needed repair, which they did accommodated. The food is mediocre. The facility provided entertainment however by 11 pm everything shut down except the disco. The music overall played in the resort needed way more variety. The listing for resort activities did not mention the locations. The adult pool jacuzzi should have a heated one , not all non-heated. Nonetheless, The staff took really great care of us . Special thanks to JB -Juan bernardo, Blue - gym trainer & Yahaira at the piano bar . My favorite part of the resort was the easy access to our room, which only required a bracelet . (No room key :), freedom to roam without a bag)
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Natacha Pérez em 25 de mar. de 2024
Dear Christy,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience with the rest of the Expedia community. We are grateful that you and your family enjoyed your vacation at our hotel Majestic Mirage; and that you were able to enjoy all the amenities, shows, restaurants, and areas of our property.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Sincerely,Customer Care, At Majestic Resorts

10/10 - Excelente

Kellen

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
majestic Mirage provided a great experience for myself and my friends. Our Butler, Jean Claude was amazing and attentive. The beach was everything you could possibly want. The ocean was calm and turquoise, and very easy to swim in. The restaurants were easily accessible and the food overall was very good. The rooms were very clean and well-maintained. The staff was very friendly. Overall, we would definitely recommend.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Natacha Pérez em 25 de mar. de 2024
Dear Kellen,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 - Boa

Kelly Ann

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was very nice and convenient. The beach was easily accessible and we had no trouble getting chairs.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Jessica Matos em 22 de mar. de 2024
Dear Kelly Ann,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 - Excelente

Jacqueline, Mesa

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is spectacular! The check in process was smooth and efficient. The property is very clean and landscaped beautifully. The beaches are pristine, well maintained, the water is clear and comfortable. The staff is the best part of this place, From the maids to our butler our room was clean and well stocked. The bartenders and animation team were very attentive and kept us entertained never an empty glass, I have never been treated so well at a resort. Gustavo, Juan and the rest of the team at the pool/beach bar and Adonis from the animation team made our trip. The restaurant staffs at all locations were always smiling and they made us feel like they were happy to see us. We had one of the best vacations we have been on! Thank you to the entire staff for the hospitality! Our group has already booked for next year. I highly recommend the Majestic resorts! 5 stars!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Jessica Matos em 22 de mar. de 2024
Dear Jacqueline,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 - Excelente

Carryssa Lynn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our butler Alan was amazing. Texted us every morning with the activities for the day and made sure we had everything we needed. Some of the staff were wonderful but some seemed like they didn’t want to work. Some made it seem like things were a bother to them. When life plus came they seemed to roll out the red carpet for them and forgot about the other people. Other than that the grounds are beautiful, the food was delicious and the service was great. Can’t forget about the amazing shows they had every night. We will definitely come back to majestic mirage!
Resposta de Natacha Pérez em 21 de mar. de 2024
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - Excelente

Maria

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My stay at this hotel has been simply exceptional. From the moment we arrived, we were greeted with a warm welcome that made us feel at home immediately. The cleanliness of the facilities is impeccable; every corner of the hotel shines with cleanliness, which gave us a feeling of comfort and tranquility throughout our stay. The service we received went above and beyond our expectations. The staff was attentive, friendly, and always willing to help with anything we needed. From restaurant recommendations, their dedication and professionalism were evident in every interaction. Without a doubt, I would recommend this hotel to anyone looking for an unforgettable experience. I'm already eager to return! Thanks to everyone, especially to Raul, William, Noemi, Jennifer, Carlos, Delvin, Yelitza, Alan, and everyone else <3
Resposta de Natacha Pérez em 21 de mar. de 2024
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - Excelente

Okadigbo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our vacation at majestic mirage, the beach area was clean and there were lots of fun stuff to do
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Natacha Pérez em 20 de mar. de 2024
Dear Okadigbo,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience with the rest of the Expedia community. We are grateful that you and your family enjoyed your vacation at our hotel Majestic Mirage; and that you were able to enjoy all the amenities, shows, restaurants, and areas of our property.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Sincerely,Customer Care, At Majestic Resorts

8/10 - Boa

regina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Natacha Pérez em 20 de mar. de 2024
Dear Regina,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - Excelente

Jorge

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Natacha Pérez em 19 de mar. de 2024
Dear Jorge,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - Excelente

Jennifer, Lawrenceburg

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had an absolutely wonderful time at this resort! Bolivar was our butler and he was amazing, he gave us everything we needed and more! He was very attentive and checked in frequently. Our room was beautiful, we had a swim up in building 7. Right by the swim up bar. Omar and Daisy (sp) were the most beautiful people and were awesome to be around! There was always something to do. The event staff literally worked from dawn to almost dawn entertaining every one the entire time!! Would definitely recommend, tip your people because they dont stop working for you! The beach was beautiful, we had a beach front couples massage and it was amazing! The food was hit or miss I would say . But they did everything they could to make it right…
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Natacha Pérez em 19 de mar. de 2024
Dear Jennifer,Thank you so much for your wonderful words and for taking the time to tell the Expedia community about your stay.It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic ResortsSincerely,Customer Care, At Majestic Resorts

10/10 - Excelente

Brenda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent stay with attentive friendly staff! Lots of chairs at both pool and beach to use with large beach towels. Wait staff was exceptional, animation crew was fantastic, and such genuine and caring people everywhere. Great family vacation!
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Natacha Pérez em 19 de mar. de 2024
Dear Brenda ,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

8/10 - Boa

Anna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place was beautiful and has an incredible staff! There were lots of things to enjoy or just relax by the pool. Ran into the occasional issue with food being undercook through room service but the buffets were great! The restaurants were nice too but you needed certain attire for some, so we missed out on the Italian and French place. Lesson learned, bring long pants even though it’s tropical. Would definitely go back.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Natacha Pérez em 19 de mar. de 2024
Dear Anna,Thank you so much for your wonderful words and for taking the time to tell the Expedia community about your stay.It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts

10/10 - Excelente

Krasimir

Viagem em grupo, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a great time and vacation. The property, staff and service were amazing and I definitely enjoyed every minute we spent together with my family and friends. I would say that the few families who were together with us would agree with my opinion too. This is the second visit of a resort in the area - and second time satisfaction. Definitely recommend it, based on my experience and definitely going back. Thank you to everyone who made our vacation unforgettable .
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Meybi Baez em 17 de mar. de 2024
Dear Krasimir, Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 - Excelente

Bethany

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Natacha Pérez em 19 de mar. de 2024
Dear Bethany,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travelers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honor and joy to read that this has been one of your favorite stays. Our commitment is to make each stay super, and we hope you have many more outstanding vacation experiences at our Majestic properties.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

6/10 - Ok

Jumana

Viagem com família e crianças pequenas
Pontos positivos: Comodidades e condições e instalações da propriedade
The property is beautiful and the staff are friendly. But the food is terrible.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Meybi Baez em 17 de mar. de 2024
Dear Jumana , Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

6/10 - Ok

Domenico Carmine

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Nathalie Montero em 18 de mar. de 2024
Dear Domenico,Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Sincerely,Customer Care, Majestic Resorts

6/10 - Ok

Xiaoyan

Hospedou-se por 6 diárias em mar. de 2024
Resposta de Nathalie Montero em 18 de mar. de 2024
Dear Xiaoyan,Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Sincerely,Customer Care, Majestic Resorts

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly staff that went above and beyound. Piano bar rember my drink every night when I walked up to the bar. Theater bar also remembered what I wanted every time. Restaurants are very good, especially the steakhouse, order the picahna it is the best cut and thick (ribey in DR is thin cut). Swimout room is a must.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Meybi Baez em 17 de mar. de 2024
Dear Robert, Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

10/10 - Excelente

Nathan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Nathalie Montero em 18 de mar. de 2024
Dear Nathan,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care, Majestic Resorts

10/10 - Excelente

walter

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was our 4th time to Majestic in DR. Originally assigned a room facing out towards another resort. Was not thrilled with this. However, Alan from check-in area and Butler Junior Morena went out of their way to get us a great inward facing room, 6202. Great location. Junior was phenomenal. Always checking in to see what we needed. All employees we met with were friendly and great. Except for the male bartender at the Wet bar near the pool. Unfriendly and bothered. The seafood dinner at restaurant near the beach was good. Japanese so-so. Steak restaurant good. Buffet at beachside restaurant had mostly tepid food. Not hot. Better off going to buffet near lobby. French restaurant was okay. Best drinks by far were on 2nd floor of lobby outside of check-in area.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Meybi Baez em 17 de mar. de 2024
Dear walter, Please allow us to personally thank you for your kind words about our resort and for sharing them here on Expedia. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts