The staff are the best asset. Warm, welcoming and always so positive which is awesome. I liked how they tried to help us improve our Spanish, we spoke in Spanish, they returned in English, we taught each other. Stayed on the Xhale side, paid extra to have a restful vacation. Sadly several other stayed ruined the days for many who left to other parts of the resort due to the drunken obnoxious behavior. Being rude to staff(treating them like servants), profanity, arrogant and sexist laced behavior was much to be desired. The resort could have done a better job not over serving and the odd warning or locating them to the party pool would have gone a long way. I'm all for a great party and there were several other party pools wghere this was acceptable. The best quote was "I paid for this walk out, I'm gonna do whatever I want, I own this pool of the next two weeks". Didn't we all pay for this? If I ever hear Scobey Snack again, this is the shot the 10 hillbillies drank nonstop for hours, I'm gonna barf. I have to say the men in the group were far more tolerable the the women in the group. Well never go back sadly. The staff again really made this place.