Classificações com base em 1.734 avaliações verificadas
4,8 Limpeza do quarto
4,7 Serviço e equipe
4,7 Conforto do quarto
4,7 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Viagem de lua de mel
Publicado em 2 de set de 2023 na HotelsA viagem foi perfeita, o lugar é lindo. O atendimento e excelência são os pontos fortes. A comida é boa, principalmente no restaurante francês.
Único problema é relacionado ao transfer entre hoteis ou para o aeroporto, são bem caros e não deixam motoristas de fora entrar no hotel para buscar os hóspedes. Sugiro levar dolar em papel pois cobram a mais para pagamentos em cartão.
Comentário de Administração do hotel
4 de set de 2023 por The Excellence Collection,Administração do hotel
Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
por um viajante verificado
Surpreendeu!
Publicado em 3 de out de 2021 na HotelsHotel surpreendeu positivamente. Extremamente limpo e conservado. Staff muito atencioso e sempre disponível para atender. Piscina excelente, tanto no Excellence Club quanto na piscina principal.
Café da manhã do restaurante exclusivo do Excellence Club (Magna) excelente ( apenas vá com tranquilidade e tempo! ). Restaurante francês Chez Isabelle incrível! Restaurante japonês, Spice não surpreendeu. Orégano e The Grill deixam a desejar. Bebidas de qualidade e variadas. Os vinhos incluídos no pacote são razoáveis, mas existe uma carta de vinhos para comprar vinhos de qualidade.
Shows muito bons e localização do hotel também boa. Praia limpa e bem cuidada pelo hotel ( apesar algas).
No geral, gostamos muito da nossa estadia.
Comentário de Administração do hotel
4 de out de 2021 por The Excellence Collection,Administração do hotel
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities and the outstanding service provided by our lovely colleagues, and provide you with excellent service in order to exceed your expectations. In addition, we are very glad to read that you enjoyed the perks of being an Excellence Club guest and also that our colleagues went out of their way to make you feel welcome as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
por um viajante verificado
Publicado em 28 de mar de 2024
Excellent
por um viajante verificado
Publicado em 28 de mar de 2024
The property itself was absolutely beautiful! All of the staff were extremely kind and helpful. My husband and I went here for our late honeymoon/1 year anniversary and everything was perfect! Highly recommend the swim up suite as well
por um viajante verificado
Publicado em 28 de mar de 2024
Positive****
The staff from entertainment crew made our stay very enjoyable. The following staff from entertainment Coca Cola, 29, Shagy, and one of our favorite the smallest guy there who was always dancing (will come back and edit i recall his name).
The other staff members from restaurant, front desk, baggage handlers, etc were always very nice and always take time to speak to us.
Food was amazing at all the restaurants (excluding spice).
Our favorites were food made during Dominican night
Demonstration by Coca cola and chef that day was great
Shows and entertainment at night were enjoyable
Negative*
Gentleman who works in coffee shop was always in a bad mood. I even witnessed him being nasty to one of the guest for no reason.
My gf went one day and without even knowing my experience, provided negative comments to me about the Gentleman attitude. I don't believe he is a morning person. I even avoided going there in the morning my last 2 days, bc I did not want his attitude to be my first encounter. Wish I'd taken his name down.
Other negative for us is the fact that there were something in the room or falling from the palm like trees used over pool chair that was biting us all over. Not sure if bed buggs, definitely was not mosquitoes. 2 days later both of us are still itching a bit from bites.
Ocean water was a bit rough behind hotel, walked a bit to the right and was better
I recommend this resort because staff, entertainment team, and food will make it worth.
por um viajante verificado
Publicado em 28 de mar de 2024
The facility itself is beautiful with amazing view of the beach and swimming pool. Room and property are well maintained. Staff is overall unfriendly except for few exceptionally kind employees. Food is pretty bad except Chez Isabelle.
I wouldn’t recommend this place because of the unfriendly staff members and mediocre food.
por um viajante verificado
Publicado em 28 de mar de 2024
Upgraded to VIP was a waste of money. Saw no difference from not VIP. Only difference is that 3 liquor bottles were in our room that we never used.
por um viajante verificado
Publicado em 28 de mar de 2024
It’s a very nice property. People are very friendly, very accommodating quick to response. The only thing we were slightly surprise was the food at this particular stay, and we stayed here before didn’t measure up to the last time we were there, but still good.
por um viajante verificado
Publicado em 27 de mar de 2024
Property awesome , only negative thing is when people leave towels to reserve hairs on beach or next to pool and don’t come back
Comentário de Administração do hotel
28 de mar de 2024 por The Excellence Collection,Administração do hotel
Thank you for selecting Excellence Punta Cana as the destination of your Caribbean holiday! Thank you for your review and we look forward to welcoming you back! Greetings from The Excellence Collection.
por um viajante verificado
Publicado em 27 de mar de 2024
The property is ok but not excellent. The beach is clean but the ocean is very rough!