Terraço/pátio

Avaliações de The Duniway Portland A Hilton Hotel

4.5 out of 5
The Duniway Portland A Hilton Hotel
545 SW Taylor St, Portland, OR

Avaliações

8,6

Excelente

Nota 10 - Excelente. 595 de 1000 avaliações" "
Nota 8 - Boa. 229 de 1000 avaliações" "
Nota 6 - Ok. 84 de 1000 avaliações" "
Nota 4 - Insatisfatória. 52 de 1000 avaliações" "
Nota 2 - Terrível. 40 de 1000 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

8,4/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Son

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 7 de abr. de 2024
Thank you for your great rating! We trust that means you had a great experience and stay with us, and we welcome you back anytime for an even better visit.Sincerely,Guest Service Manager

10/10 - Excelente

Kaitlin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love the vibe and walkable area. Perfect for anyone looking to explore Downtown Portland.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 26 de mar. de 2024
Dear Kaitlin, Thank you for staying at The Duniway Portland, a Hilton Hotel. Hosting you was a pleasure, and we're so happy you appreciated our great location and friendly atmosphere. We value your feedback, and we hope to see you soon.Sincerely,Guest Service Manager,General Manager

10/10 - Excelente

Colin, Surrey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 26 de mar. de 2024
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!Sincerely,Guest Service Manager,General Manager

10/10 - Excelente

Padriac

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was fantastic, from the comfortable and quiet setting to the amazing staff. We will be coming back sometime soon!
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 12 de mar. de 2024
Dear Padriac,We're thrilled to hear that everything about your stay was fantastic, from our relaxing setting to our amazing team. Knowing you're planning to return to The Duniway Portland, a Hilton Hotel, is the greatest compliment. Thank you for your kind words, and we eagerly await your next visit!Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

CAMBEE

Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 6 de mar. de 2024
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Dwight Tabales,General Manager

8/10 - Boa

David

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice boutique hotel with laid back charm
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 28 de fev. de 2024
Dear David,Thank you! It was a pleasure to have you as our guest at The Duniway Portland, a Hilton Hotel, and we are delighted you were impressed. We look forward to welcoming you back for another memorable stay.Sincerely,Dwight Tabales,General Manager

2/10 - Terrível

Rafael

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Duniway Hôtel is not like it used to be pre-pandemic. It used to be our favorite hotel. The quality has definitely declined drastically because of homelessness and increase in crime in downtown Portland. The amenities has very poor standards and the value for the money is nowhere near a 5-star hotel. It’s overpriced and overrated. We’ll never go back to Duniway Portland.
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 22 de fev. de 2024
Dear Rafael,We're always happy to welcome return guests, though it is regrettable that your most recent trip did not. Your comments have been passed along to our team so we can improve our overall service and quality, and we hope to see you again in the future.Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Oramac

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was great
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 9 de fev. de 2024
It warms our hearts to know that our amazing team members left a positive impression on you and that you had a good time overall. Please come back and stay with us again soon. Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Christy

Hospedou-se por 3 diárias em jan. de 2024

8/10 - Boa

JUNGMI

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 9 de fev. de 2024
Dear Jungmi,Thank you for staying with us! We are happy you had a good experience, and we trust our team served you well. It would be a pleasure to welcome you back to The Duniway Portland, a Hilton Hotel, so please keep us in mind!Sincerely,Dwight Tabales,General Manager

8/10 - Boa

Thomas

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were very nice, the bartenders were funny, the pool was very clean.. We had a great time, I'd definitely go back
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 7 de fev. de 2024
Dear Thomas,We're thrilled you had a great time at The Duniway Portland, a Hilton Hotel! Our team always aims to provide our guests with a pleasant and enjoyable experience. It's also wonderful that you found our pool clean and had a positive overall experience. We can't wait to welcome you back for another fantastic stay in the future. Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Constance

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel and staff were excellent. I would go back. The parking garage, however, is exhorbitant. The hotel should have a discount arrangement.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de General Manager em 7 de fev. de 2024
Dear Constance,It's wonderful to receive your excellent rating of The Duniway Portland, a Hilton Hotel. We're proud you enjoyed our outstanding hospitality and elegant property. As you mentioned, we charge a parking fee, and that information is on our website. Thank you for your thoughtful praise and we look forward to your return.Sincerely,Dwight Tabales,General Manager

8/10 - Boa

alan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de General Manager em 6 de fev. de 2024
Dear Alan,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Valerie Rena, Westfield

Hospedou-se por 2 diárias em fev. de 2024

4/10 - Insatisfatória

Edward

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I got charged four times for destination charge. I still don’t understand what that is and they couldn’t explain it to me.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 5 de fev. de 2024
Dear Edward,Thank you for taking the time to share your insightful feedback. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a solution for them. We apologize that our accommodations did not meet all of your expectations. It would be an honor to be given another chance to provide you with the stay you expected and deserve on your next trip to Portland.Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Mark

Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

JUNGMI

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bedding is nice and cosy.
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 31 de jan. de 2024
Dear Jungmi,Your comfort is our pleasure! We are so happy our bedding made for a great night's sleep at The Duniway Portland, a Hilton Hotel. Take care, and know that we would be honored to welcome you back anytime!Sincerely,Dwight Tabales,General Manager

2/10 - Terrível

JUNGMI

Hospedou-se por 3 diárias em jan. de 2024

10/10 - Excelente

Toni

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff are friendly. Breakfast was excellent. Loved the decor. Quiet in the rooms.
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 28 de jan. de 2024
Dear Toni,It was an honor to provide you with the best we have to offer, including our delicious breakfast and outstanding guest service! We're so happy you rested well at The Duniway Portland, a Hilton Hotel, and we hope to be of service to you again when you return to the area. Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Jingjing

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good and clean
Hospedou-se por 3 diárias em jan. de 2024
Resposta de General Manager em 31 de jan. de 2024
Thank you for choosing The Duniway Portland, a Hilton Hotel, and for taking the time to share your lovely, five-star review. Our team works hard to ensure our rooms are spotless, so we are thrilled you were impressed. Should your travels bring you back to the area, we look forward to welcoming you back.Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Danelle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 24 de jan. de 2024
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

6/10 - Ok

Wade

Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 19 de jan. de 2024
Wade,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. Sincerely,Dwight Tabales,General Manager

2/10 - Terrível

Sunjoon, Burnaby

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 19 de jan. de 2024
Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

JUNGMI

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em jan. de 2024
Resposta de General Manager em 18 de jan. de 2024
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Dwight Tabales,General Manager

2/10 - Terrível

John

Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 18 de jan. de 2024
Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Michelle

Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 3 de fev. de 2024
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon. Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Termwan, seattle

Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 13 de jan. de 2024
Dear Termwan,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

JORGE

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 12 de jan. de 2024
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Holly, Monroe

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I love that there is an indoor gym and indoor pool. The suite is absolutely worth the spend and the surrounding area is really nice. Just be cautious while out and about.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 8 de jan. de 2024
Dear Holly, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We're thrilled our fantastic amenities added to your experience, and we appreciate you mentioning our convenient location and lovely accommodations. Thank you for your perfect rating, and we hope you return soon!Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Rafael

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 8 de jan. de 2024
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Tammy

Hospedou-se por 3 diárias em dez. de 2023
Resposta de General Manager em 8 de jan. de 2024
Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Jamie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 8 de jan. de 2024
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Janet

Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 8 de jan. de 2024
We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Maria

Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 2 de jan. de 2024
We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Seth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 27 de dez. de 2023
We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Rachael, SPRINGFIELD

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay. Loved the extra large room. Checkin was easy. Comfy bed. Nice bathroom. Evening bar service was not good. Staff seemed they'd prefer to be anywhere else. So, we took our business elsewhere after that.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de General Manager em 27 de dez. de 2023
Dear Rachael,Thank you for choosing The Duniway Portland, a Hilton Hotel! We're glad our spacious rooms and comfortable beds added to your experience. However, we apologize for any disappointment with the bar service, and we'll speak with our staff about your comments. Should you be in the area again, please come back to see us.Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Stephanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 26 de dez. de 2023
Dear Stephanie,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

8/10 - Boa

Karina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 26 de dez. de 2023
Dear Karina,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

4/10 - Insatisfatória

Abhinav

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
A good place with a great location. But not sure how a 4 star hotel has no room service and charges customers a ‘destination charge’ which is not mentioned in the tariff.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 26 de dez. de 2023
Dear Abhinav,Thank you for taking the time to leave us a review. Our team is glad you enjoyed our convenient location but saddened our accommodations did not exceed your expectations. It was our pleasure to host you, and we hope you will consider returning for an even better experience the next time you are in the area. Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Sherri

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de General Manager em 23 de dez. de 2023
Dear Sherri,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Sincerely,Dwight Tabales,General Manager

8/10 - Boa

Mark

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Otherwise excellent stay marred by toiletries
My sole criticism is that the toiletries provided were highly unpleasant, too floral, scent too strong. The smell made me nauseated. Try something citrusy instead. I was also a little disappointed that the bar closed at 11:00. Otherwise an excellent stay. Loved the room! Staff were universally helpful. *Next time* I’ll bring a bathing suit!
Hospedou-se por 3 diárias em dez. de 2023
Resposta de General Manager em 17 de dez. de 2023
Dear Mark,We always enjoy hearing from our guests. It's great to know that our friendly staff and comfortable rooms impressed you. Thank you for your feedback about the toiletries. We'll keep your comments in mind, and we look forward to seeing you again the next time you're in the area.Sincerely,Dwight Tabales,General Manager

8/10 - Boa

Tami

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to shopping
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 5 de dez. de 2023
Dear Tami,Thank you for your feedback! We're pleased to hear that you found our location convenient for shopping. Your satisfaction is important to us, and we hope to welcome you back soon to The Duniway Portland, a Hilton Hotel.Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Joseph

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 29 de nov. de 2023
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Cynthia

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Less corporate-feeling than your usual Hilton. It has a bit of personality. Nice little bar and restaurant. Great downtown location. Staff is nice.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de General Manager em 20 de nov. de 2023
Dear Cynthia,It is a great compliment to know that our hotel has a unique ambiance that sets us apart from other hotels. Here at The Duniway Portland, a Hilton Hotel, we want to ensure all our guests have a top-notch experience, and it appears that we hit the mark for you! Your compliments have not gone unnoticed and will be passed along to our team. Please join us again soon, the next time you are in Portland.Sincerely,Dwight Tabales,General Manager

8/10 - Boa

Natasha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This was my second stay in 60 days. The rooms are spacious. Live music in the lobby/lounge area exceptional. All transportation options are available. Dining options are incredible and close by. Lighting in the room needs to be improved. It is incredibly difficult to read, pick out clothing colors or put on makeup between dusk and dawn. The restaurant within the hotel, Mayrose, needs to list menu items that have nuts. I ordered, and double checked with staff, a nut free menu item that had nuts in it when delivered to the table. It was handled quickly and satisfactory, but my confidence was shattered. We did not eat here again.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de General Manager em 14 de nov. de 2023
Dear Natasha,We were honored to host you for both of your stays, and we thank you for spotlighting our spacious rooms and lively entertainment. That said, we sincerely apologize for what occurred at Mayrose. If you would like to discuss your concerns further, please reach out to us at your earliest convenience. Your additional feedback is gratefully received and will be kept in mind as we move forward. The privilege of serving you again would be all ours, so please revisit us for an even better experience. Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Nellie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bangin rice lager
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de General Manager em 14 de nov. de 2023
Dear Nellie,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,Dwight Tabales,General Manager

8/10 - Boa

ashley

Pontos positivos: Limpeza
Great!
Hospedou-se por 3 diárias em set. de 2023
Resposta de General Manager em 11 de nov. de 2023
Dear Ashley,Great is what we like to hear from our guests at The Duniway Portland, a Hilton Hotel. Thank you for the positive vibes, and come back anytime!Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

Sean

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is my second time here and I love this spot. Very convenient location and always have a great experience.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de General Manager em 7 de nov. de 2023
Dear Sean,We enjoyed welcoming you back to The Duniway Portland, a Hilton Hotel! It was such a pleasure to show you another great experience, and we hope to serve you for many more years to come. Until next time, we wish you well!Sincerely,Dwight Tabales,General Manager

10/10 - Excelente

MICHEL

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome hotel.
Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 25 de out. de 2023
Dear Michel,We're so happy to know that you had an amazing time with us! We trust that everything was in order for your stay, and we hope to see you again soon.Sincerely,Dwight Tabales,General Manager

8/10 - Boa

Eunice

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff!
Hospedou-se por 2 diárias em out. de 2023
Resposta de General Manager em 25 de out. de 2023
Dear Eunice,Thank you for allowing The Duniway Portland, a Hilton Hotel to host your recent stay. It's great to hear you had an enjoyable experience and that you appreciated the friendly hospitality our team provided. We're grateful for your review, and we hope to have the pleasure of your company again soon.Sincerely,Dwight Tabales,General Manager