Classificações com base em 983 avaliações verificadas
3,2 Limpeza do quarto
3,7 Serviço e equipe
3,5 Conforto do quarto
3,0 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Publicado em 18 de abr de 2024
I stay here every time I’m in town, because of the employees & the beds. Rooms are out dated & the rooms need to be painted or drywall repaired. This time our toilet did not flush on the 1st try. Overall it was a minor inconvenience & the rest makes up for it.
Comentário de Administração do hotel
19 de abr de 2024 por Hotel Manager ,Administração do hotel
Dear Victoria,Thank you for your feedback and for your continued loyalty to our hotel! We're glad to hear that you appreciate our employees and comfortable beds. We apologize for any inconvenience caused by the outdated rooms and maintenance issues you encountered. Your feedback is valuable to us, and we'll make sure to address these concerns to improve the overall guest experience. We appreciate your understanding and hope to continue providing you with excellent service during your future stays!Sincerely, Hotel Manager
por um viajante verificado - Kalispell
Publicado em 17 de abr de 2024
This hotel exceeded our expectations! The room was super clean. We really enjoyed the ability to walk into the atrium and go swimming in pool that’s a perfect temperature!! The staff was great! We will definitely stay here again next time we pass through Pocatello ☺️
Comentário de Administração do hotel
18 de abr de 2024 por Hotel Manager ,Administração do hotel
Dear Mariah,We're absolutely thrilled to hear that we exceeded your expectations! Providing a super clean room, a relaxing pool experience, and excellent service are all top priorities for us. Your kind words mean the world to us, and we can't wait to welcome you back on your next trip through Pocatello! Sincerely, Hotel Manager
por um viajante verificado
Publicado em 14 de abr de 2024
Comentário de Administração do hotel
16 de abr de 2024 por Hotel Manager ,Administração do hotel
Dear Michelle,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager
por um viajante verificado
Publicado em 11 de abr de 2024
Old, musky, faint smell of smoke. Had to look up what year it was built, 1979. Needs updating but you get what you pay for.
Comentário de Administração do hotel
11 de abr de 2024 por Hotel Manager ,Administração do hotel
Dear Amy,We apologize for any inconvenience caused by the condition of the room. We understand the importance of providing a comfortable and pleasant environment for our guests, and we regret that we fell short of your expectations in this regard. Your feedback regarding the need for updates has been noted, and we will take it into consideration as we continue to improve our facilities. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
por um viajante verificado
Publicado em 7 de abr de 2024
Excellent for travel and decent breakfast
Comentário de Administração do hotel
13 de abr de 2024 por Hotel Manager ,Administração do hotel
Dear Sandra,Thank you for your excellent rating and positive feedback! We're delighted to hear that you found our hotel excellent for travel and enjoyed our breakfast offerings. Providing a comfortable and convenient experience for our guests is our priority, and we're pleased to know that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager
por um viajante verificado
Publicado em 6 de abr de 2024
Very disappointed
Comentário de Administração do hotel
7 de abr de 2024 por Hotel Manager,Administração do hotel
Dear Rene,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again. Sincerely, Hotel Manager
por um viajante verificado
Publicado em 2 de abr de 2024
I paid cash for the hotel night. I was required to give a $100 deposit. On the sheet I signed for it said a $40 deposit. I changed it to a $100 deposit. Suggestion to update your sheets to $40 for credit card or $100 for cash.
Comentário de Administração do hotel
2 de abr de 2024 por Hotel Manager ,Administração do hotel
Dear Carla,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager
por um viajante verificado
Publicado em 25 de mar de 2024
Our bedding had uriun stains in the comforter and floor had pizza crust under bed transfer to next room over and dirty kids socks left in closet and floor dirty hair in tub I am not a complainer at all but this I had to report the front desk employee was very understanding and apologized we stayed in second room cause the kids were getting restless didn't want to keep moving .the pool was a little to cold for the kids the food was good .
Comentário de Administração do hotel
26 de mar de 2024 por Hotel Manager ,Administração do hotel
Dear Ruby,Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay. This is not acceptable, and we will address it immediately with our housekeeping team to ensure that thorough cleaning procedures are followed in all rooms. We're glad to hear that our front desk staff were understanding and that you found the food enjoyable. We apologize for any inconvenience with the pool temperature and will review our settings to ensure it's comfortable for all guests. Your feedback is valuable, and we appreciate your understanding. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know.Sincerely, Hotel Manager
por um viajante verificado
Publicado em 15 de mar de 2024
Comentário de Administração do hotel
4 de abr de 2024 por Hotel Manager,Administração do hotel
Dear Kreg,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager
por um viajante verificado
Publicado em 13 de mar de 2024
No one cleans the room. I have to call to have it cleaned but they just replace the towels & toilet papers. Kids are screaming.
Comentário de Administração do hotel
15 de mar de 2024 por Hotel Manager ,Administração do hotel
Dear Hazel,We apologize for the inconvenience you experienced with the cleanliness of your room and the noise disturbance from other guests. Ensuring a clean and peaceful environment for our guests is a top priority, and we regret that we fell short of your expectations. Your feedback will be addressed with our housekeeping team to ensure that proper cleaning procedures are followed in the future. Additionally, we will take measures to address noise disturbances and ensure that all guests can enjoy a peaceful stay.Sincerely, Hotel Manager
