4 piscinas externas, guarda-sóis, espreguiçadeiras

Avaliações de Riu Yucatan - All Inclusive

3.5 out of 5
Riu Yucatan - All Inclusive
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 472 de 1002 avaliações" "
Nota 8 - Boa. 297 de 1002 avaliações" "
Nota 6 - Ok. 123 de 1002 avaliações" "
Nota 4 - Insatisfatória. 61 de 1002 avaliações" "
Nota 2 - Terrível. 49 de 1002 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

8,2/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Sandrely

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Decepção
Decepcionada, achei que seria im hotel top mas encontramos mal humor dos funcionarios. Grosseria dos toalheiro, muitas regras e pouco servico. Quarto pequeno. Chuveiro com pouca agua, toalhas umidas.Comida geralmente fria.
Hospedou-se por 3 diárias em nov.. de 2023

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Conforto do quarto
Never again
old, very old. Get ready for mediocre home even in their best restaurants. Horrible food.
Hospedou-se por 7 diárias em dez. de 2021
Resposta de Online Reputation Manager em 19 de jan. de 2022
Dear Guest, Thank you for taking the time to leave us a review. As service is one of our key values and we make every effort to please our guests, we regret to find that we may have missed out on some details and that some aspects of your stay were not to your satisfaction. Please rest assured that we will communicate your feedback to our management team in order to improve our guest’s service as we sincerely hope that we will have the opportunity to welcome you back again for a true RIU experience! We wish you all the best, Hotel Riu Yucatan Online Reputation Manager

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Informações gerais
O hotel apesar de ser bom é bem antigo, não tem todas as estruturas como outros da rede riu como serviço de garçom na praia, restaurantes de lances 24 horas e outras coisinhas. Mas o serviço e atendimento em geral é bom.
Hospedou-se por 10 diárias em out. de 2021

4/10 - Insatisfatória

Bruno

Viagem em grupo, Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Decepcionante
O que não foi legal: Cobram taxa que não é avisada previamente, estrutura velha, não tem serviço de praia (riu de Punta cana tem), tive que trocar de quarto e fiquei 5 horas sem poder acessar nenhum quarto, os serviços não são 24 horas, restaurantes típicos são bem ruins, baratas dentro do quarto e uma noite o cartão do quarto não funcionou a noite tive que ficar dentro do quarto até o período da manhã, não tinha serviço de manutenção a noite. O que foi bom: com exceção a recepção, atendimento foi excelente, bar com ótimas bebidas, estrutura de piscina legal No geral, foi decepcionante, fiquei no Riu palace em Punta cana, várias coisas boas de lá não tive no Yucatan.
Hospedou-se por 10 diárias em out. de 2021

10/10 - Excelente

Karoline

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We loved it
It was great! The staff couldn’t be more friendly, the entertainment team was super!
Hospedou-se por 12 diárias em abr. de 2021

6/10 - Ok

RUTH NOHEMI, SAN NICOLAS DE LOS GARZA

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
En general es un buen hotel, pero está pensado para las grandes masas por lo que la comida aunque se ve antojable sabe toda igual, insípida, las bebidas muy sin chiste también, lo bueno solo fue la fruta
Hospedou-se por 5 diárias em mar. de 2024

8/10 - Boa

Kristin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2024

2/10 - Terrível

raul

Viagem com a família
Pontos negativos: Comodidades
Malo
Hospedou-se por 3 diárias em mar. de 2024

10/10 - Excelente

Arthur

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice beach. Friendly staff. Good entertainment. Good enough food. Everything went well. No complaints
Hospedou-se por 9 diárias em mar. de 2024

10/10 - Excelente

edis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Our all time favorite resort, best beach, best food and very friendly staff!!
Hospedou-se por 4 diárias em mar. de 2024

4/10 - Insatisfatória

Hashem

Pontos positivos: Limpeza
Food was terrible!! There was lack of protein besides pork.l, very good scammer.. but overall it’s like mini riu and I would highly recommend not coming here
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Online Reputation Manager em 20 de mar. de 2024
Dear Hashem,Thank you for your review following your recent stay with us.We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again.Until then we wish you all the best,Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Tim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
One of our favorite Resorts by far. Not too big not too small. Food was fantastic and the choices were great. Try the steakhouse with the mixed grill for two. Views from the pool to the beach were spectacular! Staff was friendly and attentive. Really had no need to leave the resort as we were entertained every night by a great staff!.We would definitely go back!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Online Reputation Manager em 20 de mar. de 2024
Dear Tim,thank you for your review of our hotel Hotel Riu Yucatan.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Pier Silvio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Online Reputation Manager em 21 de mar. de 2024
Dear Pier Silvio,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Michael David, Grand Rapids

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All the staff were awesome. Everyone from the front desk, the entertainment crew, the bartenders and servers, and the maintenance crew were very pleasant. It was an enjoyable stay.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Online Reputation Manager em 19 de mar. de 2024
Dear Michael David,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

8/10 - Boa

Aleksandra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice Hotel surroundings, Riu standards
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Online Reputation Manager em 20 de mar. de 2024
Dear Aleksandra,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that overall, you had a good experience. We look forward to welcoming you back soon. Best Greetings, Hotel Riu YucatanOnline Reputation Manager

6/10 - Ok

Anthony H

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Small room uncomfortable bedding. No beach service
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Online Reputation Manager em 11 de mar. de 2024
Dear Anthony H,Thank you for your comment.Please allow us to tell you that we would have liked to know his problems during his stay, so we could have provided him with attention according to his needs.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

6/10 - Ok

Pamela

Viagem com a família
Pontos positivos: Serviço e funcionários
The front desk staff was very helpful, they ended up upgrading all of us (5 rooms) to Riu Plaza. That place was luxurious. We had lunch at Yucatan while we waited. It was loud, crowded and the staff was not able to keep on top of clearing and cleaning at the buffet.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Online Reputation Manager em 11 de mar. de 2024
Dear Pamela,Thank you for your comment.We are pleased to know that you enjoyed the attention provided by our wonderful staff.Please rest assured that we have recorded your concerns and will pass them on to the appropriate departments so that we can continue to continually improve.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

sheryl k

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved the wildlife ( monkeys, agoutis, coutis, lizards and even outdoor cats). Staff members were very friendly and welcoming. Special shout out to Loco at the front desk! Great beach and pools! Open loungers were sometimes hard to find. Food was good and there was great variety.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Hotel Riu Yucatán Online Reputation Manager em 12 de mar. de 2024
Dear Sheryl K.,Thank you very much for your feedback, we are happy to read that you have had a great time during your visit.It feels very gratifying. We totally agree, wildlife is fantastic, it must be respected and protected.We will be very happy to welcome you again and share another nice stay.Hoping to see you again very soon, Sheryl!Loving Greetings,Hotel Riu YucatánOnline Reputation Manager

8/10 - Boa

Bryan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 9 diárias em fev. de 2024

10/10 - Excelente

Lawrence

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was remarkable, they catered to us! The beach was cleaned everyday! It was a very enjoyable experience
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Online Reputation Manager em 7 de mar. de 2024
Dear Lawrence,Thank you very much for your review, which we take as a recognition of our daily work.We are happy that you enjoyed our facilities and, above all, the service provided by our wonderful staff.We hope, that you will return in the near future and offer you an experience as attractive as the one you had.We look forward to hearing from you.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Danielle

Hospedou-se por 4 diárias em fev. de 2024

10/10 - Excelente

Ana K

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
perfect
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Online Reputation Manager em 6 de mar. de 2024
Dear Ana K,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Zinaida

Hospedou-se por 8 diárias em fev. de 2024

10/10 - Excelente

Timothy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our second time at a Riu in the area and we loved it. Staff very friendly and helpful, facilities were very nice, food was good quality and plentiful, beach and pool area spectacular. Activities and evening program also very well done. Kids already begging to go back. We were two parents and 4 teenagers.
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Online Reputation Manager em 5 de mar. de 2024
Dear Timothy,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Corleen

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I was very impressed with the Fitness and Entertainment crews. Especially Gustavo who is the leader of the Fitness team. They were politely engaging with the guests and created a very positive and pleasant atmosphere. I definitely will recommend this property to my family and friends.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Online Reputation Manager em 4 de mar. de 2024
Dear Corleen,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Marie Ann

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Went on a girls trip with my mom and we had the best time. Lots of wonderful entertainment all day long by the pool and at night. The food was great and the drinks were wonderful. The staff was very nice. The rooms were a tad outdated, but they did a very good job of keeping them clean.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Hotel Riu Yucatán Online Reputation Manager em 27 de fev. de 2024
Dear Marie Ann,It is brilliant to read your feedback.Our lovely staff will be pleased to learn that their efforts are appreciated.Your evaluation makes us want to continue working to offer the best service.Thank you very much, we hope you come back soon!Kindest Regards,Hotel Riu YucatánOnline Reputation Manager

8/10 - Boa

Vyacheslav

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em fev. de 2024

10/10 - Excelente

Amanda

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Extremely friendly and accommodating staff!
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Hotel Riu Yucatán Online Reputation Manager em 27 de fev. de 2024
Dear Amanda,We are thrilled your time with us was good!We endeavour to go above and beyond to ensure our guests have a memorable experience. Thank you very much!We hope you visit us again very soon.Best Greetings, Amanda,Hotel Riu YucatánOnline Reputation Manager

10/10 - Excelente

Ernesto

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was excellent
Hospedou-se por 8 diárias em fev. de 2024
Resposta de Online Reputation Manager em 22 de fev. de 2024
Dear Ernesto,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

6/10 - Ok

Maria Matheson

8/10 - Boa

Lisa Renae

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The food and the beach were great. The grounds staff, actually ALL of the staff were amazing. The rooms are very basic, just okay but the other things help make up for it.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Online Reputation Manager em 22 de fev. de 2024
Dear Lisa Renae,Thank you for choosing us, We always try to do our best to ensure that our guests have a pleasant stay with us.Please be assured that we take note of your comments and will address them with the relevant departments.We like to know how you felt about your visit so that we can say that we would love to have you visit us again sometime.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Megan Joy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was fantastic, very friendly and helpful!
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Online Reputation Manager em 16 de fev. de 2024
Dear Megan Joy,Thank you for your kind words,We are delighted to read that you enjoyed your holiday at our facilities. We are delighted to read that you enjoyed your holiday in our facilities, as it is very gratifying to know that we exceeded your expectations with our services.Messages like yours let us know that we are moving in the right direction and we will continue to welcome you in the future.We will always be waiting for you with open arms.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

KEITH

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I wish there were more beach chairs
Hospedou-se por 10 diárias em jan. de 2024
Resposta de Online Reputation Manager em 21 de fev. de 2024
Dear KEITH,Thank you very much for choosing us and for sharing your review about your last stay. Your suggestions will be forwarded to the responsible department to be taken into account for future improvement. We look forward to hosting you again in the near future. Kind regards, Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Stephanie

Hospedou-se por 4 diárias em fev. de 2024

4/10 - Insatisfatória

Alejandro

Viagem com a família
Pontos positivos: Limpeza e comodidades
Pontos negativos: Serviço e funcionários
The property location, cleanness, beach access, entertainment all get 5Stars, however, management (Javier) gets a zero as well as the reception staff for their inability and refusal (getting the round about) to help and assist their guest solve problems. There was a short in the room and my wife was shocked (left without power), most critical was when the security removed our backpack and sandals from beach chair when we were in the water and the phone was missing. Front desk staff and management (Javier) did not do anything other than to give excuses. The hotel had no right taking or touching my stuff at the beach and then take no responsibility when phone was missing. they offered a taxi to police station hours later requiring me to take more time off my vacation. The hotel was at fault and did NOT take any action. when I asked next day for incident report they had to type one because a report was never filed. Your stay will be pleasant as long as you don't have an issue or security takes your stuff without permission (and your phone goes missing).
Hospedou-se por 8 diárias em jan. de 2024
Resposta de Hotel Riu Yucatán Online Reputation Manager em 9 de fev. de 2024
Dear Alejandro,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.Please accept our apologies. it is through your booking agency/channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to profusely apologize.Sincerely,Hotel Riu YucatánOnline Reputation Manager

10/10 - Excelente

Damaris

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Exelente!!!
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Online Reputation Manager em 30 de jan. de 2024
Apreciada DamarisMuchas gracias por su comentario,Estamos muy felices de conocer que disfrutó en nuestro alojamiento de diversos aspectos.Para nosotros, su valoración es un insuflo de buena energía que nos anima a continuar en nuestro camino de mejora continua.Nos encantaría volver a verle pronto entre nosotros.Cordialmente, Hotel Riu YucatanOnline Reputation Manager

8/10 - Boa

greg a

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice and clean ,i have stayed at a lot of riu properties and no waitress service around the pool or at the shows was a little surprising but every thing else was very nice
Hospedou-se por 8 diárias em jan. de 2024
Resposta de Online Reputation Manager em 23 de jan. de 2024
Dear greg a,Thank you for your review, We are really pleased with the wonderful feedback you have given us.You can be assured that we will record your comments and take them up with the appropriate departments.We would be delighted if you could visit us again and have another equally enjoyable experience for you.Also, please know that we have been very satisfied with our work as well as with the service we have given you.We hope you will visit us again soon.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Tsvetelin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Hotel Riu Yucatán Online Reputation Manager em 24 de jan. de 2024
Dear Tsvetelin,Thank you very much for leaving your valuable feedback.Your positive review is very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We look forward to your next visit, Tsvetelin.Kindest Regards!Hotel Riu YucatánOnline Reputation Manager

10/10 - Excelente

Edna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
La comida y el personal excelente!
Hospedou-se por 4 diárias em out. de 2023
Resposta de Online Reputation Manager em 22 de jan. de 2024
Apreciada EdnaNos hemos sentido muy felices al recibir su valoración.Para nosotros es un premio importante que nuestros huéspedes nos valoren de ese modo. Nos agradaría mucho, que repitiera su estancia en nuestras instalaciones y, poder así, ofrecerle, una experiencia, mínimamente como la recientemente vivida.¡Le animamos a que, más pronto que tarde, vuelva a visitarnos!!Cordialmente, Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Horacio

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade

4/10 - Insatisfatória

Javier

Viagem com a família
Pontos positivos: Comodidades
Really dated rooms we’d stayed in other riu hotels on the area but they don’t expend money updating the rooms outside facilities great but the rooms
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Riu Yucatán Online Reputation Manager em 16 de jan. de 2024
Dear Javier,Thank you very much for taking the time to share your comments with us.However, we are disheartened to read that your stay was overshadowed by the negative aspects and that you were not able to feel completely relaxed during your stay with us.We will do our best to work on these issues, your impressions will be shared with our team and we hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu YucatánOnline Reputation Manager

10/10 - Excelente

Iurii

Hospedou-se por 7 diárias em jan. de 2024

2/10 - Terrível

Nathan

Viagem com a família
Pontos positivos: Limpeza
Summary: Not great, keep looking! First off let's start with the positives: -The beach itself is beautiful -The workers were all friendly and I believe really wanted to do a good job. -All you can drink, so if you prize being able to drink to your heart's content, this might be your place. Now For the Challenges: -The food is DISMAL, lots of options but almost everything is BLAND, over/under cooked and even though it was an all inclusive we found ourselves simply choosing not to eat or heading into Playa to eat. The speciality restaurants are no better. Sadly my wife and 3 kids maybe ate 1x/day as nobody had any interest in the food. -The buffet has pretty broad hours, but the specialty restaurants have more restricted hours. The steakhouse was posted as closing at 22:00, we headed there at 21:15 and were turned away as the host said they had "seated all their tables for the night", room was less than half full. -A large portion of the beach chairs are broken, which is tough as you have to get to the beach/pool no later than ~8am if you want any hope of finding a chair, otherwise other guests have "reserved them". -AC in our room had just one mode, despite fiddling with every possible setting and that was MEAT locker... we had to request extra blankets and just being in the room when not under the covers was miserable. -The rooms themselves are older and quality wise are on par with a 2-star roadside Motel in the US. Clean but worn and tired, our sink didn't drain.
Resposta de Online Reputation Manager em 11 de jan. de 2024
Dear Nathan,Thank you for sharing your feedback. It is disappointing to hear that you encountered the above mentioned inconveniences, as our goal is to make all of our guests stay memorable, exceeding expectations as we deliver quality service.Please rest assured that we have shared your comments with the corresponding department to reassure the standards are being met.We hope that you will give us the opportunity to welcome you again at our resort and share the best experience.Sincerely, Hotel Riu YucatanOnline Reputation Manager

10/10 - Excelente

Milton O

Hospedou-se por 6 diárias em dez. de 2023

10/10 - Excelente

Emmanuel, san jose

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great amenities, variety of sports activities, lot space in property, variety of restaurants with great food, accessible to other Riu hotels, great shows, wildlife (monkeys & other animals)
Hospedou-se por 9 diárias em dez. de 2023
Resposta de Online Reputation Manager em 16 de jan. de 2024
Dear Emmanuel,Thank you for your great review and for spending time with us.We are delighted that we lived up to your expectations of us.It would be great to welcome you back soon! Until then, we wish you all the best.Yours faithfully,Hotel Riu YucatanOnline Reputation Manager

8/10 - Boa

Jennifer

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024

10/10 - Excelente

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just returned from a 7 night stay w/ 3 kids (10,13,15) and we couldn’t be happier. Entire resort was clean and well maintained. Lots of food variety and staff was accommodating with my food allergies. Tons of activities to keep kids and adults busy by the pool. Staff was VERY hardworking! Would recommend the Mexican restaurant for dinner and getting coffee from the lady at the bar near the Hacienda. Night shows were great too, esp Queen tribute band. Loved that you could rent boogie boards and snorkel equipment at the beach for free! We hope to return someday soon!
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Riu Yucatán Online Reputation Manager em 17 de jan. de 2024
Dear Elizabeth,We are very grateful for your kind remarks about your stay.It is always wonderful to read that our guests left having positive thoughts about their stay.Thank you very much for visiting us, we hope you come back very soon, Elizabeth!Warmest Greetings,Hotel Riu YucatánOnline Reputation Manager

8/10 - Boa

Guillermo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Food was okay
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Riu Yucatán Online Reputation Manager em 17 de jan. de 2024
Dear Guillermo,Feedback from our guests is always greatly appreciated as a valuable contribution to our continuous improvement process.Thank you very much for your brilliant ratings.It is great to learn you enjoyed it.Kindest wishes,Hotel Riu YucatánOnline Reputation Manager

8/10 - Boa

Arnaud

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 10 diárias em dez. de 2023

10/10 - Excelente

CHINNAIYA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em dez. de 2023