Every encounter with a staff member, from booking over the phone to getting out van from the valet parking, was exceptionally pleasant. Every single employee was genuinely friendly and accommodating. The building itself is beautiful. The historical interest of it being a former savings and loan, complete with in tact vault doors in the basement, was such an interesting bonus. Our only complaint, which is by no means the fault of the hotel, was that it was pretty noisy due to St. Patrick's Day and post-hockey game partiers. That part made it not the best for families, but again, would have been the case at any nearby hotel. Our kids loved the pool, though it did get really busy weekend evenings.