Classificações com base em 984 avaliações verificadas
4,2 Limpeza do quarto
4,2 Serviço e equipe
4,1 Conforto do quarto
4,0 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Publicado em 23 de abr de 2021
O quarto com acesso direto à piscina é muito bom, moderno e bonito. A limpeza do resort é excelente e a equipe de recepção muito atenciosa. O café da manhã quando no buffet foi muito bom, porém quando foi transferido para à la carte, o serviço ficou muito aquém, com demora e erro na entrega dos pratos, sendo que não tinha muitos hóspedes.
Comentário de Administração do hotel
27 de abr de 2021 por DoubleTree by Hilton Phuket Banthai Resort ,Administração do hotel
Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort.
I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided by us. Your positive feedback is much appreciated.
With respect to your breakfast experience, your feedback have been addressed with teams so that we review our arrangements and take the necessary action to enhance our valued guest’s experience.
Thank you for your continued support to our property. It was a pleasure to have you stay with us and we look forward to the opportunity to welcome you back to the DoubleTree by Hilton Phuket Banthai Resort again in the near future.
Kind regards,
DoubleTree by Hilton Phuket Banthai Resort
por um viajante verificado
Hotel simpático e bem localizado.
Publicado em 5 de abr de 2017 na HotelsA estadia foi simpática. A praia de Patong deixa a desejar, mas a localização era óptima! O único senão do hotel foi um ruído permanente que incomodava durante a noite e que julgo ser de um gerador ou outra máquina qualquer!
por um viajante verificado
Publicado em 25 de mar de 2024
Great facilities, great location and staff. Quality breakfast/dinner and drinks. Great deals at happy hour!
Comentário de Administração do hotel
25 de mar de 2024 por DoubleTree by Hilton Phuket Banthai Resort,Administração do hotel
Dear Khun Johnny,Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavor to make it the best possible. Our team members are highly motivated upon receiving your feedback.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
por um viajante verificado - TAIPA
Publicado em 24 de mar de 2024
Convenient
Comentário de Administração do hotel
25 de mar de 2024 por DoubleTree by Hilton Phuket Banthai Resort,Administração do hotel
Dear Khun CARMEN,We would also like to thank you for sharing your feedback with us and we are all very grateful to hear your stay was a pleasant one, it is truly rewarding to read this.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
por um viajante verificado
Publicado em 21 de mar de 2024
I love how I got a nice warm cookie at check in. It was a nice surprise!
The wed foam party bbq was amazing with the dj and the swim-up bar.
Food and drink prices were reasonable considering you’re at a 5 star hotel.
The only thing I didn’t like is having to put the key in the key holder just for the electrically to come on.It’s definitely a different concept for me personally but of course some may be used to that I'm just not.
Overall, I will be a returning guest!
Comentário de Administração do hotel
24 de mar de 2024 por DoubleTree by Hilton Phuket Banthai Resort,Administração do hotel
Dear Khun LaChelle ,Thank you for your feedback! We're delighted that you enjoyed our warm welcome with a cookie at check-in and had a fantastic time at our foam party BBQ with the DJ and swim-up bar. We're glad to hear that you found our food and drink prices reasonable for a 5-star hotel. We appreciate your input regarding the key holder concept and will consider your feedback for future improvements. We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
por um viajante verificado
Publicado em 11 de mar de 2024
Main lobby is very hot and not much circulation. Also elevator was very hot and uncomfortable. Room maintenance was average. Location was great to the beach and shopping.
Comentário de Administração do hotel
14 de mar de 2024 por DoubleTree by Hilton Phuket Banthai Resort,Administração do hotel
Dear Khun Thepharack,First and foremost, we would like to thank you for taking the time to share your feedback with us. We do hope that you had a pleasant trip and reached home safely.We are sorry to hear that you were not completely satisfied with your recent stay, regarding the inconvenience from the elevator and the main lobby were uncomfortable and the room maintenance was average.On a positive note, we are delighted to hear that the location of the hotel is one of the great point as well as the cleanliness, team member services and hotel amenities.Once again, I appreciate you bringing this concern to our attention, and I apologise for any inconvenience it may have caused. If you have any further questions or concerns, please do not hesitate to reach out to me directly.Best Regards,DoubleTree by Hilton Phuket Banthai Resort
por um viajante verificado
Publicado em 11 de mar de 2024
Comentário de Administração do hotel
14 de mar de 2024 por DoubleTree by Hilton Phuket Banthai Resort,Administração do hotel
Dear Khun Serge,We are thrilled to receive your perfect score rating and want to express our sincerest gratitude for choosing to stay with us. While you didn't leave specific comments, your high rating speaks volumes, and we are genuinely delighted to know that we were able to meet and exceed your expectations.Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.Should you wish to share more about what made your stay so special, we would love to hear from you. Feedback from our guests is invaluable as it helps us to continue improving and delivering the best possible service.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Please do not hesitate to contact us directly for any assistance with your next booking or to ensure your preferences are noted for an even more personalized experience.Thank you once again for your wonderful rating and for being a valued guest.Best Regards,DoubleTree by Hilton Phuket Banthai Resort
por um viajante verificado - Clifton
Publicado em 5 de mar de 2024
Comentário de Administração do hotel
25 de mar de 2024 por DoubleTree by Hilton Phuket Banthai Resort,Administração do hotel
Dear Khun Shetal,Thank you for taking a moment to share your experience. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort
por um viajante verificado
Publicado em 4 de mar de 2024
The staff here were top notch! Unfortunately my fiancé and I got food poisoning from another city and got sick shortly upon check in - we were really sick in our room for 2 days straight however they brought us more water and electrolytes anytime I asked. They checked on us the next morning to see how we were - really appreciate that. Upon feeling better, we went and tried a restaurant on the property - really nice and really appreciate that the hotel is sooo close to so many things. Bangla road is minutes from the hotel and patong beach is right across the street. The only thing to be aware of is that tourists shoot fireworks off the beach at night so the odd time you'll hear the sound from your room. Was a bit annoying but not the hotel's fault. Overall highly recommend this place!!
Comentário de Administração do hotel
7 de mar de 2024 por DoubleTree by Hilton Phuket Banthai Resort,Administração do hotel
Dear Khun Shannon,Thank you very much for taking the time to share your experience with us. While we are thrilled to hear about the high level of service you received from our staff, we are truly sorry to learn about the unfortunate incident that affected your stay. Your health and well-being are of the utmost importance to us.We are relieved to know that our team was able to provide some comfort during such a difficult time by checking in on your well-being. Our staff strives to go above and beyond for our guests, and it is heartening to hear that their efforts made a positive impact on your experience despite the circumstances.We are also delighted to hear that once you were feeling better, you had the opportunity to enjoy one of our on-site restaurants and the convenience of our location. We hope that this positive experience, along with the care shown by our team, has left you with some fond memories of your time with us.Thank you again for choosing to stay with us, and for your kind words about our staff. We wish you both good health and look forward to serving you again in the future.Best Regards,DoubleTree by Hilton Phuket Banthai Resort
por um viajante verificado
Publicado em 2 de mar de 2024
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Comentário de Administração do hotel
3 de mar de 2024 por DoubleTree by Hilton Phuket Banthai Resort,Administração do hotel
Dear Khun Siv,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! Best Regards,DoubleTree by Hilton Phuket Banthai Resort