Classificações com base em 23 avaliações verificadas
4,5 Limpeza do quarto
4,0 Serviço e equipe
4,3 Conforto do quarto
4,2 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Publicado em 3 de ago de 2022
Terrific place!!! Wish I had more money and would stay longer!!! Xxx A must to visit!!
por um viajante verificado
Publicado em 15 de jul de 2021
por um viajante verificado
Publicado em 3 de jan de 2019
This was the most disappointing hotel of two trips to Morocco. We had booked a suite for two adults and upon arriving, we were given a 'family suite.' A family suite is a room with a double bed, and an adjoining room with 2 twin beds. Why would two adults celebrating an anniversary want an extra bedroom with twin beds? No sitting room, no sitting area, not even a dresser or chest of drawers.
Furthermore, as this hotel allows children, we were awoken throughout the night by the neighbouring family suites whom all had children in tow. The room looked nothing nicer than an average hilton and when asked to change rooms, we were told that we were given a suite as promised. There was no fireplace, no sofa, not even an armchair. Through the twin bed room, there was a terrace which looked directly into a wall. Over the wall was a construction site.
Upon checkout, we were billed for a number of gin and tonics as well as cocktails. Neither of us drink liquor and spent some time baffled and arguing with front desk staff to have the charges removed as the staff treated us like we were liars.
Stay away from this hotel as the prices here do not match the level of comfort, food, drink or service. I had so looked forward to a stay here and wish terribly that we had avoided this hotel. It nearly ruined the rest of a lovely holiday, but thankfully we can now laugh at our horrible stay here.
por um viajante verificado
Publicado em 9 de nov de 2018
por um viajante verificado
Dated rooms
Publicado em 15 de out de 2018 na HotelsThe hotel garden is truly amazing. Ourika has a lot of things to do and is beautiful. Unfortunately the guest rooms are very dated. Overall the stay was nice but the rooms need to be renovated.
por um viajante verificado
Publicado em 14 de set de 2018
The hotel is far from being wheelchair acssassible but the staff is always available to help with the stairs. If you looking to retreat but still connect to the world throug WiFi, you are wasting your time. The place is a retreat with no communications capabilities. Our room was nice moer 21 and we will always use in the future. Having a private swimming pool and the look of the mounts, was fantastic.
por um viajante verificado
A good experience in the pool suite
Publicado em 13 de ago de 2018 na HotelsOur overall experience was positive. The pool suite provided beautiful and tranquil accommodation with our own pool. The room did not unfortunately have AC and with 40c temperatures it was relatively hot also inside. Comparing the experience and the room with other accommodation we had in Morocco, the stay was luxurious but overpriced. The hotel provided us with transfer from Marrakech (€70) and with a day-trip to Setti Fatma (€140), which were of good quality but nevertheless a little bit overpriced in comparison to the overall price level.
por um viajante verificado
Great setting but ok hotel
Publicado em 13 de ago de 2018 na HotelsBeautiful area but hotel felt uncared for. No one seemed to care about the well-being if the guests.
por um viajante verificado
Ressourçant et surprenant ! Vue incroyable !
Publicado em 7 de ago de 2018 na HotelsEndroit magnifique, calme et surprenant ! Vue incroyable ! Accueil chaleureux !
Je recommande vivement cet établissement.
por um viajante verificado
Publicado em 4 de jun de 2018 na Hotels
TDLR: Love it for the views and Atlas experience, but bring your own food and don’t expect a warm welcome.
The Location of and views from the Kasbah were breathtaking. The staff was not extremely helpful (excepting the person answering emails before we arrived who was outstanding), and seemed quite put-out by the simplest request. We had to make changes to our appointments due to sickness and this was not excepted well buy the staff. The language barrier it was difficult to overcome at times. This was especially true when two of our party became ill from eating the food. We spoke to two other guests outsider party who experience the same illness from eating the food at the Kasbah.