- Pontos positivos: Limpeza
- Pontos negativos: Serviço e funcionários e condições e instalações do estabelecimento
Check-in was fine and room was clean, but... at 1:45am the smoke detector started going off in my room, then would stop, and start again. I called down to the front desk for assistance and got nothing. The overnight staff could hear the alarm going off and asked me if I could shut it off (obviously, if I could, I wouldn't have called). I asked her "how am I supposed to get to it? It's on the ceiling". She says nothing. I told her that I would figure it out and hung up. I had to stand on the swivel chair (totally not safe) to reach the detector and completely disconnect it to stop the beeping. After this, I was never able to get back to sleep. At check-out, I asked to speak with a manager about the ordeal and the staff at the front desk said she would get her, then came back saying the manager "stepped out". She took my info and told me to expect a call which I never received, of course. This is by far the worst customer service I have ever received!