The staff at check in was absolutely phenomenal, and were very kind and helpful. The property is a bit dated, but still has that very authentic ryokan feel. That being said, a stay here may not be for everyone.
At dinner time we were comepletely forgotten about by service staff and other guests who arrived after us received their full meal before us. We thought at first we may have had a different course, but after about 30 minutes of waiting after the first portion of the meal, were served the remaining portion.
Despite being able to speak Japanese, staff did not explain anything about the intricate meal presented to us that was explained to Japanese guests. The food also had a bit too much lemon.
Overall, service was disappointing here. We thought this was going to be our splurge on the trip, as the price was quite high, but the value wasn’t there. We wish we had saved money here and stayed in a guesthouse or hostel.
