Perto da praia

Avaliações de Sunny View At Sandcastle

3 out of 5
Sunny View At Sandcastle
Main Street, Ocho Rios, Saint Ann

Avaliações

6,6
Nota 10 - Excelente. 5 de 24 avaliações" "
Nota 8 - Boa. 6 de 24 avaliações" "
Nota 6 - Ok. 6 de 24 avaliações" "
Nota 4 - Insatisfatória. 5 de 24 avaliações" "
Nota 2 - Terrível. 2 de 24 avaliações" "

8,2/10

Limpeza

7,6/10

Serviço e funcionários

7,0/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Tia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was comfortable. This was my second time staying here so I kinda knew what to expect. Location is on the ground floor which is nice. Keyless entry and also has housekeeping services. Shower is a little small but all in all room is a great stay for single or 2 people.
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Whygee em 12 de dez. de 2023
Thanks for staying us. We're glad you enjoyed your stay.

4/10 - Insatisfatória

Ellen

Viagem a dois
Pontos negativos: Limpeza
First the check in process was easy. However, I had to wait to get wifi information which was a bit of an inconvenience as a foreigner trying to stay connected. Upon arrival, the apartment was covered with red ants crawling everywhere. They say it was from the recent rain and they would come to spray. My local boyfriend came to the room and pulled out all the furniture to sweep. He shook the dusty covers from the bed and more ants. We later found that dishes were put away dirty inside the cupboard. The pillows are not clean. The housekeeper said she puts them in the sun but does not wash the pillows. Only puts on clean pillow cases. They were gross with old drool from previous guests. Bring your own pillows! Also, only one set of towels per guest. Would be great to provide extra towels and sheets.
Hospedou-se por 4 diárias em jun. de 2023
Resposta de whygee em 9 de jul. de 2023
We are sorry that you did not have a good experience staying with us. We will definitely seek to improve.

4/10 - Insatisfatória

Adrian

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Staff didn’t have any records of my booking. Then had to contact the owner. Had issues getting the power on in the unit, and had to wait to get the Wi-Fi code some days after. The lock also posed somewhat of a challenge.
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Whygee em 14 de abr. de 2023
Apologies for any unfortunate experience you might have had with your stay. However I don't believe we were contacted by you about your booking as the housekeeper had all your information. Thanks for staying with us.

10/10 - Excelente

Rhonda, Brampton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Whygee em 29 de mar. de 2023
Thanks for the positive feedback. We always strive to give good service.

2/10 - Terrível

Elena

Hospedou-se por 2 diárias em jan. de 2023
Resposta de whygee em 6 de jan. de 2023
Sorry you had a bad time. Please let us know about it and how we can help.

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean and comfortable
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Nick em 29 de dez. de 2022
Thank you

4/10 - Insatisfatória

Roberta

Hospedou-se por 2 diárias em set. de 2022

6/10 - Ok

Amanda Brown

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Was a decent room just wish that the sleep sofa wasn’t lumpy and also took 4 days to get a replacement shower head and the shower was tiny 3ft by 3ft felt claustrophobic in it And we never got our room cleaned once by the housekeeper had to buy our own toilet paper etc Other than that great place great people and the restaurant had delicious food and affordable
Hospedou-se por 8 diárias em ago. de 2022
Resposta de whygee em 4 de set. de 2022
The housekeeper went there two times and saw them and I asked them what they wanted and they said that they where okay, I asked about the room and they said that they only wanted one toilet paper and I even gave them my number to call if needed but they did not.

8/10 - Boa

Giselle

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Enjoyed my stay.
Hospedou-se por 2 diárias em ago. de 2022
Resposta de whygee em 21 de ago. de 2022
Your comments are noted

6/10 - Ok

Ian

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My only problems was with the water shortage from time to time
Hospedou-se por 9 diárias em jun. de 2022
Resposta de whygee em 14 de ago. de 2022
We are working on it.

6/10 - Ok

Makeba

Pontos positivos: Limpeza
The property was fine like that it was secured with security 24hrs. However my Studio was ok but the bathroom was incredible small .
Hospedou-se por 4 diárias em nov.. de 2021
Resposta de Whygee em 1 de dez. de 2021
Dear Makeba We're glad you enjoyed your stay. Yvonne

8/10 - Boa

Davone

Pontos positivos: Serviço e funcionários e conforto do quarto
Great stay. Enjoy the pool.
The manager will happily respond to your call if you need assistance. Happily enjoyed our stay. Pool and beach hours a kinda weird tho, but when you get it, you get it.
Hospedou-se por 5 diárias em nov.. de 2021
Resposta de whygee em 30 de dez. de 2021
Happy you had a great stay!

4/10 - Insatisfatória

John

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not at all worth the price
There was no hot water in the shower, and low water pressure. There was difficulty checking in, many phone calls needed to be made. Restaurant on property was subpar service expensive.
Hospedou-se por 1 diária em set. de 2021
Resposta de Why gee em 18 de set. de 2021
We try to make our guests comfortable. Sorry that was not your experience.

6/10 - Ok

Viajante verificado

Viagem com a família
Property was eco friendly my stay was good
Hospedou-se por 4 diárias em jul. de 2021
Resposta de Nicholson em 23 de jul. de 2021
Thanks

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Comodidades e condições e instalações da propriedade
The room that I was staying into has a lot of red ants the bathroom was very small especially the tub
Hospedou-se por 5 diárias em mai. de 2021
Resposta de Nicholson em 22 de mai. de 2021
We are sorry for your experience. Our housekeeper said you did not complain while you were there. We'd love to have you back to make up for this.

10/10 - Excelente

Dionne

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The friendliness of the staff the service and the food
Hospedou-se por 5 diárias em ago. de 2020
Resposta de Nicholson em 20 de ago. de 2020
Thanks for the feedback!

8/10 - Boa

Christal

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
COVID-19
The stay was nice being that COVID-19 was about we couldn't swim but we enjoyed our stay nonetheless. The housekeeper, Dianne was fantastic, very helpful and great customer service. You need more like her.
Hospedou-se por 4 diárias em mar. de 2020
Resposta de Yvonne em 25 de mar. de 2020
Thank you. Please come again

2/10 - Terrível

Viajante verificado

Hospedou-se por 1 diária em jan. de 2020

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Location of the property was superb. Truthfully the outside hallway light shone right into the room so the room was never fully dark. The shower was very tight. Overall though room very clean and the owners were extremely responsive.
Hospedou-se por 2 diárias em dez. de 2019
Resposta de None em 15 de jan. de 2020
Thanks for your feedback and for being our guest.

6/10 - Ok

Charles, Orlando

Viagem com a família
The towels had furs that were left on tour skin, For the first two days no cable tv the shower was small. Love the location and the beach it’s a central area which is really good.
Hospedou-se por 6 diárias em out. de 2019
Resposta de Yvonne em 23 de out. de 2019
Hello Thanks for booking and staying with us. For you inconvenience when you come by back you'll get a free night.

10/10 - Excelente

PETER

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very good for price
All inclusive for the price of one hotel room. Had beach. Pool is small. I highly recommend.
Hospedou-se por 2 diárias em ago. de 2019
Resposta de none em 4 de set. de 2019
Thanks for your feedback.

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I was able to call a lady that i know that have rooms there for rent and she happen to have one like i needed for 3 adult if it was not for her we would not have had a place to stay the room that we got through cheap ticket was not the room that you all were offering on your website it was different i would like to have a refund from cheap ticket
Hospedou-se por 7 diárias em jul. de 2019
Resposta de NickyG em 24 de jul. de 2019
We are sorry that the guest had this unfortunate experience, The apartment is advertised as a studio with a queen sized bed and a sofa bed and there are photos to support this. There is no ambiguous information on the website.

10/10 - Excelente

Charles

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em mai. de 2019

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2019
Resposta de NickeyG em 11 de abr. de 2019
We received no complaints from this guest. We hope they had a great time.