Piscina externa, espreguiçadeiras

Avaliações de Riu Palace Antillas - Adults Only - All Inclusive

4 out of 5
Riu Palace Antillas - Adults Only - All Inclusive
J E Irausquin Boulevard 77, Noord

Avaliações

7,6

Boa

Nota 10 - Excelente. 549 de 1238 avaliações" "
Nota 8 - Boa. 272 de 1238 avaliações" "
Nota 6 - Ok. 155 de 1238 avaliações" "
Nota 4 - Insatisfatória. 116 de 1238 avaliações" "
Nota 2 - Terrível. 146 de 1238 avaliações" "

8,0/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

7,4/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Joventina

Hospedou-se por 1 diária em nov. de 2022

10/10 - Excelente

Nirma c

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Espetacular
Incrivel...
Hospedou-se por 6 diárias em out. de 2022

10/10 - Excelente

Felipe

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Melhor que nos esperávamos
Decidimos dar férias as crianças e viajar somente eu e minha esposa e por isso escolhemos um all inclusive adults only. Estávamos um pouco preocupado sobre a qualidade da comida, do serviço, da limpeza e do eventual barulho da obra do lado que tínhamos visto nos review. Importante comentar que estamos acostumados com ótimos hotéis mas nunca tínhamos feito um all inclusive ( apenas cruzeiros ). Bem, as comidas dos restaurantes foram muito melhor do que o esperado. Bem servidas e de ótima qualidade. Conseguimos mesa fácil em todos com excessão do stake house. Sobre a limpesa era impecável. Conseguir cadeiras na praia sempre dava mas nem sempre com sombra. Os quartos eram espaços e bem cuidado. Na piscina sempre tinha um som alto mas parece ser essa a proposta do hotel. Sobre a obra do lado, seria melhor se não tivesse. Nosso quarto era no lado oposto da obra e namorinho barulho. Na praia existia o barulho da obra mas não que inviabilizasse a estadia. Outra vantagem do hotel é que no lado tem outro riu e podíamos usar a infraestrutura dele mas não os restaurantes ala carte ( porém olhamos e achamos o nosso melhor ). A localização é ótima, perto do centro e restaurantes onde precisávamos andar uns 200 metros que eram super seguro e agradável. Recomendo o hotel. Tivemos uma bela experiência com eles. Até acima do esperado.
Hospedou-se por 7 diárias em jul. de 2022

10/10 - Excelente

Cary Jay

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Q
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Online Reputation Manager em 22 de abr. de 2024
Apreciad@ Cary Jay,Todo nuestro equipo trabaja muy duro para que nuestros huéspedes se sientan felices.Para nosotros es muy grato conocer su experiencia en nuestro hotel.Ha sido un placer atenderle en nuestras instalaciones.Siempre le esperamosCordialmente, Hotel Riu Palace AntillasOnline Reputation Manager

4/10 - Insatisfatória

Christine

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
I recently stayed at the Riu resort and unfortunately, my experience was less than pleasant. The resort was overcrowded and noisy throughout my stay. One incident that particularly stood out was witnessing someone vomiting in the pool area during midday, which was quite unsettling. Additionally, adults were seen yelling and sprinting through the lobby, adding to the chaotic atmosphere. Hygiene standards seemed to be lacking, as I observed salt and pepper shakers being wiped with dirty cloths that were used to clean food off dirty tables. Furthermore, tables were wiped without the use of cleaning products, which was concerning. On a positive note, the buffet offered a wide variety of food options, which was a highlight of my stay. However, I found the restaurant seating policy to be quite ridiculous, as well as the palapa game they had in place. The rooms in the villas were outdated, featuring 70s/80s decor that could use a modern touch. Despite this, the location of the villas is beautiful and convenient, especially if you don't mind navigating stairs. Overall, due to the noise, hygiene issues, and outdated rooms, I would not choose to stay at this loud party hotel again.
Hospedou-se por 5 diárias em abr. de 2024

10/10 - Excelente

Andrea

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing time! Amazing staff
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Riu Palace Antillas Online Reputation Manage em 23 de abr. de 2024
Dear Andrea,Thank you very much for your fabulous review.The best reward is learning to learn you liked it.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon, Andrea!Kindest Greetigns!Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Tara Ann

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved everything!
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Hotel Riu Palace Antillas Online Reputation Manage em 23 de abr. de 2024
Dear Tara Ann,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day!Love you back, Tara Ann,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Robert

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the staff friendliness, so eager to help and serve. The all inclusive resort was great! From the beach to the pools to the food, very impressed!
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Online Reputation Manager em 19 de abr. de 2024
Dear Robert,Thank you for your great review and for spending time with us at the Hotel Riu Palace Antillas.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace AntillasOnline Reputation Manager

6/10 - Ok

Mary

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2024

8/10 - Boa

William

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em abr. de 2024

10/10 - Excelente

Asia

Viagem em grupo
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It is a wonderful resort, and I plan to stay there again soon!
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Online Reputation Manager em 12 de abr. de 2024
Dear Asia,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Lori

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful beach. The hotel amenities
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Online Reputation Manager em 12 de abr. de 2024
Dear Lori,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Palace AntillasOnline Reputation Manager

6/10 - Ok

Tracy

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
OCEANFRONT ROOM IN ANTILLAS VERY SPACIOUS ANDBEAUTIFUL. DIFFICULT GETTING INTO ALLA CARTE RESTAURANTS. ONLY 2 SEATINGS, NEED TO GET THERE BY 6:30-7 TO GET BEEPER FOR 2ND SEATING OR SOLD OUT FOR THE NIGHT. WITH THE EXCEPTION OF ARUBIAN RESTAURANT. WE ATE AT HOTEL 3 NIGHTS- FOOD NOT GREAT. WENT OUT THE OTHER 4 NIGHTS. CAN NOT GET PALAPA/UMBRELLA ON BEACH UNLESS YOU GO OUT AT 6-6:30 AM. AFTER 3PM PEOPLE START TO LEAVE AND PALAPAS OPEN UP. THEY SAY 2 HOURS UNATTENDED AND THEY WILL REMOVE BELONGINGS- NOT AT ALL TRUE.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Online Reputation Manager em 10 de abr. de 2024
Dear Tracy,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with the lack of expected service. Truly, this is not the level of experience that we seek to provide our guests. Rest assured that we have discussed your feedback with our team and we hope that you will have a more favorable experience the next time you return to us.We remain with warm regards, Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

David Paul

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a slight hiccup in the beginning, but it was handled with understanding and sincerity. Great staff and facilities will be back.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Online Reputation Manager em 12 de abr. de 2024
Dear David Paul,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager

8/10 - Boa

Jason

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Had a great vacation and the staff was excellent!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Online Reputation Manager em 11 de abr. de 2024
Dear Jason,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Heather R.

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The resort was clean, the service was great from all areas. We had the best housekeeper!
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Hotel Riu Palace Antillas Online Reputation Manage em 11 de abr. de 2024
Dear Heather R.,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest, Heather!We will be waiting for your next visit.Warmest Regards,Hotel Riu Palace AntillasOnline Reputation Manager

8/10 - Boa

Joanne, Springfield

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
There needs to be ventilation in the bathrooms. After a shower the floor becomes extremely slippery and everything is covered in condensation. The shower also leaks all over the floor. I’d say the food in the specialty restaurants was ok. I think the prime rib at the buffet was better than the steak at the steakhouse. The property itself was gorgeous, the pools are great but be prepared to get up early to get a chair!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Online Reputation Manager em 11 de abr. de 2024
Dear Joanne,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace AntillasOnline Reputation Manager

8/10 - Boa

Keyu

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This property is good in general. Typical all inclusive buffet, food are good, even better than the other three restaurants. Our junior suite is clean and quiet. The major complaint I have for this resort is the “reservation” of the palapas. I went to the beach at 5:45 am, all the palapas were already occupied/ reserved with towels. Those towels occupied palapa were empty for more than two hours… one group showed up at 10:45 for their reservation.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Online Reputation Manager em 10 de abr. de 2024
Dear Keyu,Thank you so much for taking the time to review your stay and for the wonderful rating!It was a pleasure to serve you.You can trust that we will record your comments and address them with the appropriate departments. We hope to have another opportunity to welcome you back in the near future.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Shelby

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2024

6/10 - Ok

Michael

Viagem a dois
Pontos positivos: Serviço e funcionários
The property is older and needs renovation. Purchased a superior suite that was outside the main building and required you to walk up stairs to get to your room. RIU property next door was a lot cleaner and had better food.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Hotel Riu Palace Antillas Online Reputation Manage em 5 de abr. de 2024
Dear Michael,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Velvet Dianne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em mar. de 2024

8/10 - Boa

Odessa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice, our room was quite large! The mini bar was fully stocked which was great. Housekeeping was helpful, all around staff was great! Highly recommended this place, Price point wasn’t bad either.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Riu Palace Antillas Online Reputation Manage em 10 de abr. de 2024
Dear Odessa,We definitively have the best guests.Thank you very much for your stupendous feedback, on behalf of our lovely staff. The best news is learning you had a fantastic holiday.We hope you visit us again very soon.Warmest Regards!Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

martin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Hotel Riu Palace Antillas Online Reputation Manage em 10 de abr. de 2024
Dear Martin,We definitively have the best guests.Thank you very much for your stupendous feedback, on behalf of our lovely staff. The best news is learning you had a fantastic holiday.We hope you visit us again very soon, Martin.Warmest Regards!Hotel Riu Palace AntillasOnline Reputation Manager

8/10 - Boa

Roberta

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Service is great
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Hotel Riu Palace Antillas Online Reputation Manage em 9 de abr. de 2024
Dear Roberta,We aim to please and your praise lets us know we are doing our job.Thank you very much on behalf of our team.We are very pleased to read you had a fantastic stay.Looking forward to welcoming you again, Roberta.Kindest Greetings,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

MARY T

Hospedou-se por 7 diárias em mar. de 2024

6/10 - Ok

Sean

Hospedou-se por 6 diárias em mar. de 2024

10/10 - Excelente

Daniel

Hospedou-se por 7 diárias em mar. de 2024

10/10 - Excelente

Brenda

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everyone at the Riu was happy to be there! All of staff that we interacted with were very helpful. Poison Ivy on the entertainment team was high energy and interacted so well with the guests - we loved the water aerobics & volleyball games! Jason and Andres at the pool bar were awesome (along with the rest of the staff). The food was delicious and the service outstanding! This was our first trip to Aruba and we will definitely return and stay at the Riu Anitllas!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Hotel Riu Palace Antillas Online Reputation Manage em 3 de abr. de 2024
Dear Brenda,Thank you very much for choosing us and for your kind words. Our staff will be delighted to learn you had a great stay and their efforts paid off.Wishing to see you again soon.Loving Greetings, Brenda!Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

jim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024

8/10 - Boa

Richard

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2024

6/10 - Ok

Jamie M

Hospedou-se por 3 diárias em mar. de 2024

8/10 - Boa

Nina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly staff and Beautiful Resort
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Online Reputation Manager em 27 de mar. de 2024
Dear Nina,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Susan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Always a great stay at Rui... staff is very pleasant and informative.. food was great wherever you ate... rooms and hotel very clean.. only issue was booked ocean front and had a partial view.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Online Reputation Manager em 27 de mar. de 2024
Dear Susan,Thank you for your review! It is wonderful to know that you enjoyed your stay with us so much! We look forward to welcoming you again soon and share another great experience. Kind regards, Hotel Riu Palace AntillasOnline Reputation Manager

8/10 - Boa

Jennifer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The food was not good at all.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Online Reputation Manager em 27 de mar. de 2024
Dear Jennifer,Many sincere thanks for your review. We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. Rest assured that your words will be taken into account as we understand that there is always room for improvement.We look forward to welcoming you back soon. Kind regards Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

susan Rosalia

Amazing we loved every minute!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Online Reputation Manager em 27 de mar. de 2024
Dear susan Rosalia,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Jose M

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was awsome!!!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Online Reputation Manager em 26 de mar. de 2024
Dear Jose M,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace AntillasOnline Reputation Manager

8/10 - Boa

Tania

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked the location . Didnt like the wait time to the restaurant.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Online Reputation Manager em 26 de mar. de 2024
Dear Tania,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.You can be assured that we will record your comments and take them up with the appropriate departments.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager

8/10 - Boa

Karl Vincent

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Construction taking place next door. Managers not helpful as they failed to address room type errors.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Online Reputation Manager em 26 de mar. de 2024
Dear Karl Vincent,thank you for your feedback.We would like to apologize that you felt disturbed by the construction works and that you did not feel well attended by our team. We appreciate you bringing these issues to our attention and will be sure to work to improve our services.We hope we see you soon again!All the best, Hotel Riu Palace AntillasOnline Reputation Manager

2/10 - Terrível

Carmani Alexis

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I didn't like the way I was treated for my fiance's birthday. We felt like the outcast none of the staff wanted to talk to us maybe it's because of out ethnicity. Walking through the lobby no one speaks to us. We get a random check at dinner and asked for our room number by the assistant manager. I thought the bracelets you put on your arm is suppose to prove your staying at the resort because they sure cut them off when we left. I asked the manager why she needs my room number she shows me a text message full of text reading people's room number. I asked how would a person feel if the customers are sending around their room numbers. It kinda feels like your going to send someone to our room. This was really a bad experience and a bad place to bring in my fiance birthday for the price we paid. Its like a retirement home you cant play music at the pool the guest there act like they run it more then the stuff. I wouldn't not recommend to stay at this resort if you are black because you will get treated poorly by everyone. the entire stay we felt like we was not wanted. we paid for all inclusive but left the resort every chance we got. the food is horrible. Why am I staying at an all adult's resorts and we are served hot dogs alday. the bar drinks are watered down. Again don't stay here.
Resposta de Online Reputation Manager em 25 de mar. de 2024
Dear Carmani Alexis,Thank you for sharing your feedback with us! As we are committed to provide excellent services to our guests, we are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time.We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Geoffrey

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Online Reputation Manager em 25 de mar. de 2024
Dear Geoffrey,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace AntillasOnline Reputation Manager

8/10 - Boa

Robert

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love everything except first night did not have our reservation along with other 10 people with us over book put up in another hotel then came back next day other then that things were excellent clean friendly .pool beach love the towel attendant she always smiled and was very plesant.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Online Reputation Manager em 25 de mar. de 2024
Dear Robert,Thank you so much for your review!It was a pleasure to have you with us. We are happy to know how much you enjoyed your stay, in the Hotel Riu Palace Antillas. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace AntillasOnline Reputation Manager

8/10 - Boa

Stephen Sandor

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2024

10/10 - Excelente

Francis J

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and helpful. Resort was very nice and food was excellent. Need music at the pool -pool bar starting around noon. Need a better selection of music to keep the people engaged
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Online Reputation Manager em 20 de mar. de 2024
Dear Francis J,Thank you for your comment,We are really happy for the wonderful review you have given us.You can trust that we record your observations and will handle them with the appropriate departments.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Charles

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rules for the huts and chairs on the beach needs to be addressed how it wirks I was there a week and saw three incounters where people just came up and took peoples spots
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Online Reputation Manager em 20 de mar. de 2024
Dear Charles,thank you for your review of our hotel Hotel Riu Palace Antillas.It was a pleasure having you stay with us and we are glad that you enjoyed all aspects of our property.We wish to inform that we do not allow sunbeds to be reserved at the pool and we do our best to deal with this unfair practice. We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu Palace AntillasOnline Reputation Manager

2/10 - Terrível

Matthew

Hospedou-se por 6 diárias em mar. de 2024

10/10 - Excelente

Susan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
ALL Staff was super friendly and accommodating!
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Online Reputation Manager em 14 de mar. de 2024
Dear Susan, Thank you for the lovely review!We are delighted to hear you enjoyed your time at Hotel Riu Palace Antillas! It is also fantastic you appreciated our friendly staff. The happiness and satisfaction of our guests is our top priority and for this reason your praise lets us know we are doing our job well.We do hope to host you again soon for the perfect stay you deserve.With appreciation, Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Robert

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Service was excellent. Only issue is with Palapas. Need a better system to reserve them and not have to wake up at 6 am just to get access to one. thanks,
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Online Reputation Manager em 14 de mar. de 2024
Dear Robert,Thank you very much for your positive review.We are happy to receive the feedback that you have stayed at our facility and left with great memories.Please be assured that we have noted your comments and will address them with the relevant departments.In this way, we feel that you have appreciated our efforts and this is what is most gratifying about our profession.We hope you will come back very soon.Yours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Aleksandr

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing resort and staff. I strongly recommend anyone looking to visit Aruba to come here!! Ariba Aruba :)
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Online Reputation Manager em 14 de mar. de 2024
Dear Aleksandr, Thank you for being our guest and sharing your experience. We are so pleased to hear you had an enjoyable stay with us and we thank you also for recognizing our friendly service team. We hope we have the opportunity to have you as a guest again when your travels bring you back to our town.Yours Truly, Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Daniel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our stay at Riu Palace Antillas could not have been more enjoyable! Sometimes at All-Inclusive Resorts, the food is not that wonderful, but here - it's amazing! At each restaurant, we had fabulous cuisine. Even the buffet was really really good! The staff were amazing and we never waited for food, drinks or housekeeping. We loved everything! Especially grateful for the bartenders: Tania, Tatiana, Fredy and Sebastian all took really great care of us. The proximity to the beach was wonderful and the pool guys were more than helpful in finding us chairs to lounge in. We loved the location of the resort with easy access to shopping, bars and restaurants as well. Overall, Riu Palace Antillas gets 10/10 from us!
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Online Reputation Manager em 14 de mar. de 2024
Dear Daniel,Thanks for your review,We have observed that you were enjoying yourself among us, which pleases us pleasantly, since it is very important that our guests value us in the way that you have done.We would love for you to come back.Yours faithfully,Hotel Riu Palace AntillasOnline Reputation Manager

10/10 - Excelente

Natasha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024