Fachada

Avaliações de Barceló Aruba - All Inclusive

4 out of 5
Barceló Aruba - All Inclusive
J.E. Irausquin Blvd 83, Noord, Noord

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 559 de 1290 avaliações" "
Nota 8 - Boa. 383 de 1290 avaliações" "
Nota 6 - Ok. 198 de 1290 avaliações" "
Nota 4 - Insatisfatória. 79 de 1290 avaliações" "
Nota 2 - Terrível. 71 de 1290 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

cristovao

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Descontração no paraiso
Ótima estada, chegamos as 12hs o check in iniciava as 16hs, mesmo assim fomos prontamente atendidos, liberados para acessar todo hotel, inclusive os serviços, sendo o quarto liberado após 16hs. Atendimento otimo, comidas muito boas especialente no jantar e bebidas de qualidade, quarto amplo e confortável.
Vista do quarto
Sobremesa
Área de praia
Jantar
Hospedou-se por 4 diárias em set. de 2022

6/10 - Ok

Jose Leomar

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hotel com um bom atendimento, limpeza razoável, internet boa, restaurante buffer bom os outros razoável, localização perfeita. O forte são atendimento, segurança e localização.
Hospedou-se por 2 diárias em mai. de 2022
Resposta de Barceló Aruba Team em 13 de jun. de 2022
Querido Jose Leomar, Em primeiro lugar, gostaríamos de agradecer a adorável revisão que você compartilhou após sua recente visita ao nosso hotel Barceló e estamos muito satisfeitos em ler que fomos capazes de corresponder às suas expectativas de férias. Estamos muito felizes que você tenha gostado de sua recente estadia conosco. Obrigado por nos fazer sua escolha de hotel ao visitar Aruba. Estamos ansiosos para recebê-lo novamente em breve. Saludos,

10/10 - Excelente

Andre

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel bonito e aconchegante
A estadia atendia minhas expectativas. O hotel é bonito e aconchegante. As comidas e bebidas estão dentro do esperado para um hotel "all inclusive". Os funcionários do hotel são educados e atenciosos. É um hotel que eu voltaria a me hospedar.
Hospedou-se por 3 diárias em fev. de 2022
Resposta de Mariangelica C, Quality Coordinator em 25 de fev. de 2022
Dear Andre, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards, Barceló Aruba Team

10/10 - Excelente

Billy

Pontos positivos: Limpeza
Customer service
Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

janice

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Food was exceptional. Lots of options and delicious. Staff was very friendly. Requests for room beverages repeatedly were ignored and despite pool hours of 8-8 people were allowed to “reserve” all the chairs by 6am every day. Disappointing that staff didn’t enforce the posted rule asking guests to exercise basic common courtesy.
Hospedou-se por 8 diárias em abr. de 2024

8/10 - Boa

Margherita

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
We were part of the Royal level. One of the perks was a top shelf bar on the beach. Francisco was an excellent bar tender. All the Royal level restaurant was delicious, the service was excellent but slow, they may be under staffed. The Italian restaurant and the Japanese were are excellent
Hospedou-se por 5 diárias em abr. de 2024

8/10 - Boa

EZEQUIEL MARIANO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy buena atencion de la gente en general, no me gusto los show de cada noche, que tuve que ir a la recepción como 10 veces en 7 dias porque las tarjetas para abrir la habitación se desmangnetizaban y pedir que cargaran con bebidas el frigobar de la habitación
Hospedou-se por 7 diárias em abr. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 15 de abr. de 2024
Estimado Ezequiel,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Nos complace saber que la atención recibida por parte de nuestro equipo ha sido de su agrado, ya que siempre nos esforzamos por ofrecer un servicio excepcional a nuestros huéspedes.Lamentamos los inconvenientes que experimentó con las tarjetas de la habitación y el frigobar, y aunque son situaciones poco comunes, tomamos su retroalimentación muy en serio para evitar que se repitan en el futuro. Respecto a los espectáculos nocturnos, sentimos que no hayan sido de su total agrado; nuestro equipo de entretenimiento trabaja con dedicación para ofrecer una variedad de shows que enriquezcan la estancia de nuestros huéspedes. Apreciamos sus comentarios constructivos, ya que nos permiten seguir mejorando.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Un saludo,The Management/ Equipo Barceló Aruba

4/10 - Insatisfatória

Frank

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
We stayed here because other families were staying here. It was clean. I thought some of the staff were less than helpful.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 12 de abr. de 2024
Dear Frank,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated the cleanliness of our rooms, as our housekeeping team works diligently to maintain the highest standards of cleanliness. It is our hope that this aspect made your stay more comfortable.However, we regret to learn that our service did not meet your expectations. While we do not have details about the specific interactions that led to this impression, please rest assured that we continually strive to provide warm and efficient service to all our guests. We are also sorry if you found any aspect of our room amenities or hotel condition to be less than satisfactory. Our aim is always to offer a welcoming and enjoyable environment, and we hope that any less favorable aspects did not detract significantly from your overall experience.We hope you will consider staying with us again in the future. Best regards,The Management/ Equipo Barceló Aruba

8/10 - Boa

Timothy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Only negative was the pool chairs being taken up by people placing towels on them beginning at 5am and no one ever showing up. Was not able to get a chair by the pool the entire stay. This should not be allowed by the hotel.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 11 de abr. de 2024
Dear Timothy,Thank you for your review.We regret to hear that you experienced difficulties with the pool chair availability during your stay. We strive to ensure all our guests have equal opportunities to enjoy our amenities, and we take your feedback seriously as we review our policies to improve guest satisfaction.We are delighted, however, to learn that the cleanliness of your room, the condition of our hotel, the quality of service, and the room amenities met your expectations and contributed positively to your experience with us.We hope to welcome you back in the future. Best wishes,The Management/ Equipo Barceló Aruba

8/10 - Boa

Barbara E, Johnstown

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A lot of activities through the day and evening , staff was friendly and helpful , the beach was beautiful with all the extras included
Hospedou-se por 5 diárias em abr. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 10 de abr. de 2024
Dear Barbara,Thank you for your positive feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba

10/10 - Excelente

Ronald

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was excellent. Sandra in Royal Level and Fernando at Royal Beach Bar were both very accommodating and focused on client satisfaction.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 10 de abr. de 2024
Dear Guest, Thank you very much for your kind feedback.It is heartening to hear that our staff, particularly Sandra in Royal Level and Fernando at the Royal Beach Bar, made such a positive impact on your stay with their dedication to guest satisfaction. Knowing that you appreciated the cleanliness of our rooms, the overall condition of our hotel, and the amenities provided truly inspires us to continue delivering exceptional service.Your commendations are a testament to the high standards we strive to uphold. We are delighted that your experience was reflective of the premium, all-inclusive retreat we aim to provide for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

8/10 - Boa

HANNAH

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really enjoyed my stay here - definitely recommend reserving at least one dinner at the Kyoto hibachi grill and seafood restaurant at the resort. Very cute local area that is walkable with so many fun options for a night out afterwards!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 9 de abr. de 2024
Dear Hannah,Thank you for your positive feedback.We are delighted to hear that your dining experience at our Kyoto hibachi grill and seafood restaurant left a lasting impression on you. It is indeed a favorite among our guests, and we take pride in the culinary delights offered there.Your appreciation for the vibrancy of the local area and the variety of options available for a night out truly resonates with what we strive to offer – an engaging and memorable stay. We are also gratified that the cleanliness of your room, the overall condition of our resort, the level of service provided by our staff, and the amenities available in your room met your expectations and contributed to a pleasant experience at Barceló Aruba - All Inclusive.We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba

10/10 - Excelente

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Staff really makes the difference! The food was good, we ate at all of the speciality restaurants and enjoyed them all. Royal Club is the way to go, spend a little extra and make your stay feel a little more special. Shout out to Marlon, Edelina, Veronica as well as the beach staff, they along with many others made it a very enjoyable vacation for us!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 8 de abr. de 2024
Dear James, Thank you very much for your kind feedback.We are delighted to hear that our dedicated colleagues played a significant role in enhancing your vacation and that you found our culinary offerings to be delectable across our speciality restaurants. Your compliments on the Royal Club experience and its exclusivity are much appreciated, as we strive to provide that extra touch of luxury for our guests.It's heartening to know that you were pleased with the cleanliness of your room and the overall condition of our hotel. We also take note of your satisfaction with the room amenities, designed to make every stay comfortable and convenient.We look forward to welcoming you back for another memorable experience.Best wishes,The Management/ Equipo Barceló Aruba

8/10 - Boa

Karen Marie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location is excellent, Palm Beach is wonderful and safe to walk, that’s what draws us to Aruba. We spent our honeymoon at this same resort (under a different name) 20 years ago and some things are updated but things are largely the same. Beach is great, although you need to be up very early to get a palapa if you want one. Pool is great as well, same as beach, if you want chairs you need to be up very early to get them. I recommend starting your day at the beach and then move to the pool later in the afternoon. Pool bar is great and bartenders are fun, especially Diego and Romano. All the staff were helpful and friendly, no issues there at all! We chose resort for all inclusive as well as location, and the food is good, not great. The selection is the same every day so if you are looking for fine dining or gourmet meals this is not the place. We are not those people so it was fine for us but by the end of our week we were bored with the food. What we had was good but needed the variety to be changed up every day. Resort is clean even if a bit outdated. Housekeeping came to room everyday, no issues. We will most likely return again because we love the location and layout of the resort and the all inclusive. We don’t want to have to go out and find where to eat every day.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 8 de abr. de 2024
Dear Karen,Thank you for sharing your review with us.We appreciate your comments regarding the variety of food offered within our all-inclusive program. While we strive to cater to a wide range of culinary preferences, we understand that there's always room for improvement and will take your feedback into consideration. Moreover, we are glad to learn that the overall condition of the resort met your expectations and that our housekeeping services were satisfactory. We are delighted to hear that the exceptional location of our resort and the safety of the surrounding area contributed positively to your experience. It's also a pleasure to learn that the beauty of Palm Beach and our pool facilities were to your liking. We are particularly proud of our colleagues, and it's gratifying to know that Diego, Romano, and the rest of the team made a lasting impression with their friendly service.Your willingness to return to us is the highest compliment we can receive, and we are eager to welcome you back in the future.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba

8/10 - Boa

Dara

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful stay. Staff was amazing. Beach & pool were beautiful. Just wish the pool chair & palapa situation was managed better.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 8 de abr. de 2024
Dear Dara,We appreciate that you took the time to share your experience with us.We regret to hear that the pool chair and palapa situation did not meet your expectations. Our team strives to ensure all our guests can enjoy our facilities, and we take your comments seriously as we continuously seek to improve our guest experience.We are, however, delighted to know that our team contributed to a beautiful stay and that you enjoyed our pristine beach and pool. It's also gratifying to hear that you found our hotel to be well-maintained and our services to your satisfaction. We are constantly working to enhance our room amenities and appreciate your feedback in this area.We look forward to the pleasure of welcoming you back on future occasions.Best regards,The Management/ Equipo Barceló Aruba

10/10 - Excelente

Lasonya

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 9 de abr. de 2024
Dear Lasonya, Thank you so much for your wonderful rating. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

2/10 - Terrível

Peter

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
The Barceló myth. This is a nice place but not the level of luxury or low stress that you would expect from the website or the price (we stayed at the “royal level”). It seems that the Barceló believes that basic hotel services that you would find at any hotel are somehow luxurious. The wait staff are very nice as you would hope of any place you stayed. However, there is a huge lack of respect at the management level. There have been happenings such as security stealing your belongings and other guest being allowed to take your chairs or cabanas. No written rules around pool or beach etiquette. The manager in charge of this area is ineffective. This type of behavior from an expensive luxury hotel is unacceptable. Essentially it has brought a high level of stress and disappointment to our vacation. Management does not support the guest. We have had some good experiences and will write a full review, good and bad , at the end of our trip, and name the names of those who influenced our review.
Resposta de The Management/ Equipo Barceló Aruba em 5 de abr. de 2024
Dear Peter,Thank you for your review.We are deeply saddened to hear that certain aspects of your experience did not meet the high standards we strive to uphold. It is disheartening to learn of your concerns regarding management and security, as we endeavor to provide a secure and welcoming environment for all our guests. The absence of written rules for pool and beach etiquette is an area we will revisit to ensure clarity and comfort for all visitors. We regret to hear that interactions with our management team did not reflect the level of respect and support we are committed to providing. On a brighter note, we are pleased that the friendliness of our staff was a positive highlight of your visit. Our team takes pride in delivering warm and attentive service to ensure our guests feel valued and cared for throughout their stay.We hope to welcome you back in the future. Best wishes,The Management/ Equipo Barceló Aruba

10/10 - Excelente

Valerie Ann

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Barcelo was amazing! Staff were kind and helpful. Rooms were clean, food was amazing. Definitely come back again.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de The Management/ Equipo Barceló Aruba em 2 de abr. de 2024
Dear Valerie Ann,Thank you for your positive feedback.It's a pleasure to know that our team's dedication to service made a lasting impression and that you enjoyed the pristine condition of our accommodations. We are also thrilled that the culinary offerings met your expectations and contributed to an unforgettable stay. We look forward to welcoming you back on a future occasion.Best regards,The Management/ Equipo Barceló Aruba

8/10 - Boa

Teresa, Delran

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful all-inclusive with attentive staff. Difficult getting seating by the pool, but worth the wait
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 2 de abr. de 2024
Dear Teresa, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 - Excelente

Rafaela Antonia Ramos

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent place to stay 👍
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 2 de abr. de 2024
Dear Rafaela Antonia Ramos, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

6/10 - Ok

Samantha

Hospedou-se por 5 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 28 de mar. de 2024
Dear Samantha, Thank you for making us your choice hotel and for your rating, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

10/10 - Excelente

Angie Katherine Isaza

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Literally amazing. Not the ritz but everything is well kept, so many amazing people serving Us. Front desk there was no problems. Just book it! Location is great too.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 28 de mar. de 2024
Dear Angie Katherine Isaza, Thank you very much for sharing this great review of your recent stay at Barceló Aruba. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonKind regards,

8/10 - Boa

Alan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very noisy at night. Shower was just ok
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 28 de mar. de 2024
Dear Alan, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successWe do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by exterior traffic noise. Sometimes it is impossible to guarantee this as there are going to be moments during the early hours for instance where some traffic noise may be heard from the local municipality services, especially on our lowest road facing floors. We are however happy to know that thankfully we had availability and were able to provide you with alternative accommodationThank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

6/10 - Ok

Kristin

Viagem em grupo, Viagem a dois
Pontos negativos: Serviço e funcionários
The royal level wasn’t worth the money at all. We weren’t really given much info or given a tour like we heard other employees explain we should have. My friend got food poisoning from the royal level restaurant the second night and they did nothing to accommodate her. We never went back there again. No offers of money back or anything. Food was just ok at buffets. Best dinner was at the Japanese restaurant. Some staff was exceptional. We tipped them really good bc many of the staff was so rude.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 28 de mar. de 2024
Dear Kristin, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Part of the concierge check in at Royal Level is to provide the guest with all information regarding the services included and the property but no tour is given. We lament if you received this deceiving information. We are deeply sorry that your partner felt poorly during your stay and not being immediately informed as we would have called a doctor for a checkup and for her to be able to enjoy the remaining of your holidays among us, however we would like to take the opportunity to point out that our hotel, like all hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with  to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and thoroughly respected at all times as under no circumstances would we put our guests’ health at risk by serving food in bad conditions, your safety being of course our main concern, therefore we can only assume that you may have consumed something outside the hotel during your stay or on your way to Aruba and sincerely hope that your friend is totally recovered as we speak. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

8/10 - Boa

Raquel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was good. Check-in and check-out was easy. However restautant reservations were always booked but, the restaurants were never full. Also, guests claimed the poolside cabanas very early in the mornings with their towels and even snall tables on the cabanas and were not at the pool. Security told us that people claim the cabanas at 5AM then so back to sleep. I think there should be a policy that if you are not at the pool thrn you shouldn't have a cabana because it doesn't allow more guests to enjoy the pool amenities. Drinks were great and the beach was awesome!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 28 de mar. de 2024
Dear Raquel, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Aruba hotel and are delighted to read that we were able to match your expectations. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

10/10 - Excelente

Alexander

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good experience
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 26 de mar. de 2024
Dear Alexander, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

6/10 - Ok

THERESA MICHELLE

Viagem em grupo
Pontos positivos: Serviço e funcionários
This property was very mediocre. The food options was limited. It was suppose to be all inclusive. However room service was extra. Only one bar for the pool.Not enough staff to support. Make sure you bring an insulated cup if you drink.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 26 de mar. de 2024
Dear Theresa Michelle, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

6/10 - Ok

Stefan

Pontos positivos: Serviço e funcionários
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 26 de mar. de 2024
Dear Stefan, Thank you for making us your choice hotel and for your rating, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

10/10 - Excelente

Michelle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing time at a spectacular property. Highly recommend. Will return.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Michelle, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

2/10 - Terrível

Jessica

Viagem em grupo
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
This place is not a 5 star hotel. It was a cheap all inclusive you would by from a travel program. The food is horrible, the drinks were horrible. It was a bunch of senior citizens all over the resort. Very misleading. Only benefit it was walking distance from the main strip.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Jessica, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We also regret that our buffet couldnt meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests.We lament reading that you did not enjoy being around senior citizens as they represent a group that frequently visit our property. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

10/10 - Excelente

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the Barcelo! Great location and wonderful atmosphere
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear James, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 - Excelente

Jill

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It waa a beautiful resort with great staff and food. We had a wonderful time at the resort and definitely will be returning in the future. The only thing I would change is more watee for three adults (I felt like we had to constantly ask for water and got one per person).
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Jill, Thank you very much for sharing this great review of your recent stay at Barceló Aruba. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonKind regards,

8/10 - Boa

Scott

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place but would be better if you couldn’t hear all the craziness on 6th floor. And all the bikes going nuts at 1-2am. Other than that we had a great time
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Scott, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We lament reading you had difficulties with the noise level in your room. For a future visit we recommend letting us know as we can try to locate you with alternative accommodation with less noise level. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Kind regards,

2/10 - Terrível

Doris Elizabeth

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Our room was clean and the shows were great, although started late - at 10 pm. The Italian and hibachi restaurants were great. Bartenders and servers in buffet great. Edward at Italian restaurant was the best!! The hotel consistently ran out of pool towels, facecloths and hand towels. Not enough chairs at the pool. Many guests had to place their belongings on the side of the pool. Cold water in the shower. Hair dryer old and kept turning off. The whole property is outdated. Food at buffet is over cooked and terrible. Front desk not helpful and act like they’re being bothered. Learned about the resort from other guests. Explained all this to the manager Giovanni who wasn’t very receptive. He could less. We won’t return.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Doris Elizabeth, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successThank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter. We have also taken notice of your comment regarding the lack of information provided upon check in. We apologize for the inconveniences this may have caused you and promise to improve. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

10/10 - Excelente

Luke

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Luke, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 - Excelente

John R.

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Many previous reviews stated concerns about reserving spots at the pool/beach with towels. That's the way it works!!! Get a clean towel the day before between 5:30 - 6:15 PM. We never stayed at pool. For beach, get online 6AM at start of path to beach. Getting a hut is tuff, everyone wants a hut. We got 4 chairs just to the left of where the path starts. Under a group of trees - a little sun but mostly shade. Perfect!!!!!!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear John R, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

6/10 - Ok

john

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Buffet was just ok Did not enjoy at all
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear John, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We have taken notice of your comment regarding the buffet and we will continue working towards improvement, Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

4/10 - Insatisfatória

SONIA

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Small pool
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Sonia, Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

10/10 - Excelente

Roxanne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All inclusive makes it easier for you to enjoy yourself because almost everything is included. Make sure you tip and enjoy your trip.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Roxanne, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 - Excelente

steve

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Steve, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

6/10 - Ok

Carlos

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We recently stayed at Barcelo Resort, and found it to be average overall. While the rooms and beds were comfortable, the buffet food left much to be desired, with repetitive offerings each day. The pool area was pleasant, but the pool bar frequently ran out of essentials like water. Saving a spot by the beach required an early wake-up call, and it was nearly impossible to reserve a spot by the pool. Additionally, obtaining fresh towels was a hassle due to frequent shortages. On a positive note, the resort boasts a fantastic location with nearby restaurants, bars, and a stunning beach. The staff was mostly friendly and helpful. We never ate at the a LA carte restaurants. Drinks were fine by the bar. We wouldn't go back but this may be a good choice for a family who doesn't want to have all meals outside of the resort.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Carlos, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successwe are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times.We lament reading that the bar ran out of water since this is an item that we have is supply constantly. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Aruba.On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,

10/10 - Excelente

Patricia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel and staff were very friendly and helpful with any questions we asked.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 25 de mar. de 2024
Dear Patricia, Thank you very much for sharing this great review of your recent stay at Barceló Aruba. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonKind regards,

10/10 - Excelente

Luc, Westport

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 9 de abr. de 2024
Dear Luc, Thank you so much for your wonderful rating. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

6/10 - Ok

Donna Lee

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Perfect location, hotel is well maintained. Most of the staff was friendly and helpful. Food is subpar and does not change much from day to day. Very limited included activities available.
Hospedou-se por 16 diárias em fev. de 2024
Resposta de Barceló Aruba Team em 15 de mar. de 2024
Dear Donna Lee, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,

10/10 - Excelente

Kelly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great pool and beach. We routinely had issues getting towels at the pool as they would run out but otherwise it was fantastic. We loved the iguanas on the property!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 15 de mar. de 2024
Dear Kelly, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

6/10 - Ok

Elizabeth

Viagem a dois
Pontos positivos: Serviço e funcionários
The food was very average. The drinks were decent. The staff was very good. However if you want a chair at the pool you need to be there between 5am and 530am.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 15 de mar. de 2024
Dear Elizabeth, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successWe are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

10/10 - Excelente

Karen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 15 de mar. de 2024
Dear Karen, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

2/10 - Terrível

diane

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This property was one of the worst resorts I’ve ever stayed at. The food at the restaurants was spoiled almost every night that I was there. They ran out of towels for about 5-6 hours. There wasn’t Always staff at the desk when I had questions. My room key card kept deactivating, so I couldn’t get into my room. This facility needs a major upgrade.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 15 de mar. de 2024
Dear Diane, Although we sincerely regret reading that your stay at our Barceló Aruba fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. We apologize for the inconvenience of the keycard, sometimes it can be deactivated when keeping it close to the cellphone. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

10/10 - Excelente

Infra

Hospedou-se por 5 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 2 de abr. de 2024
Dear Infra, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,

10/10 - Excelente

joseph

Hospedou-se por 7 diárias em mar. de 2024
Resposta de Barceló Aruba Team em 2 de abr. de 2024
Dear joseph, We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Aruba. We look forward to welcoming you back again very soon.Kind regards,