8/10 - Boa
Maria L
Viagem com a famĆlia
20 de jul. de 2025
Pontos positivos: Limpeza, serviƧo e funcionƔrios e comodidades
Check in was ok except no coffee, pot was covered up and out of order. Could barely hear the person at front desk, it was so loud in the room attached to lobby kept having to ask what did you say. Room was decent, bed was uncomfortable for my taste way too soft. Pool was very clean, no shade not even a umbrella for tables. The restroom/ shower for the pool area was strange. No door just a curtain to pull back. Not safe to me. First night there no hot water. Complained and they say they would check into it. We weren't the only ones. About 2 hours later finally got hot water, but they never came up or called us. We had to keep trying the water. Very unacceptable breakfast the first morning. Came down 45 minutes after breakfast started and nothing. No coffee, no waffle mix, few pieces of bread, no plates, no cups. I went to front desk and they were like the person that runs it is late you'll have to wait. Come on someone has to know how to do something, you have all these people waiting and can't do anything. One of reasons we booked here was the full buffet breakfast, wasnt expecting a great breakfast isnt my first time at a hotel buffet, but was expecting something. Finally about another 30 minutes we started getting food. Personal note no sugar free syrup. Close to Mystic Area about 15min drive, that was a plus. Had a Starbucks right at the end of driveway, if you perfer a coffee place.
Maria L
Hospedou-se por 3 diƔrias em jul. de 2025
