First let me say that every staff member we came into contact with was amazing starting with Mohammed at the front desk, the head of security who helped us access our room after some difficulty and all the support staff..
However, this is a very dated property with inadequate bedding and dismal hallways. We paid for a cityview room and were given a riverview room. I wasn't going to waste valuable time arguing about it so I just let it go but it really irritates me that we paid extra for nothing.
When we arrived at our room the key didn't work, my husband went down and reported it, the key still didn't work. It took several people and 45 minutes to determine the battery in the door was dead and to replace it. Again, the staff was amazing. Stuff happens but surely there is some warning when the battery is about to die.
The hotel is very well situated. It's close to subways, Penn Station, Broadway and Times Square.
If you decide to stay here don't bother paying extra for views. You might not get them. And even if you do, the windows are filthy and moisture has gotten in between the panes and the views are blurry.
All in all I wouldn't choose this hotel again.