Terraço/pátio

Avaliações de Nashville Marriott at Vanderbilt University

4 out of 5
Nashville Marriott at Vanderbilt University
2555 West End Ave, Nashville, TN

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 524 de 1000 avaliações" "
Nota 8 - Boa. 284 de 1000 avaliações" "
Nota 6 - Ok. 98 de 1000 avaliações" "
Nota 4 - Insatisfatória. 54 de 1000 avaliações" "
Nota 2 - Terrível. 40 de 1000 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

8,2/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
Em frente ao parque
Lugar agradável

10/10 - Excelente

Sharon

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very warm and helpful at all times.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Bruce

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Management Team em 2 de abr. de 2024
Hi Bruce,Thank you for your positive review on your recent stay at The Nashville Marriott! We are so glad to hear you enjoyed your visit and we exceeded your expectations! Should your travels bring you back to Nashville, we hope to host you again soon!

10/10 - Excelente

Jessica

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management Team em 29 de mar. de 2024
HI Jessica,Thank you for your positive review on your recent stay! We are so glad we exceeded your expectations during your visit. We hope to host you again soon! Safe travels and thank you again!

8/10 - Boa

Gena

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Management Team em 26 de mar. de 2024
Hi Gena,Thank you so much for your positive review! I am so glad we exceeded your expectations during your stay. We look forward to welcoming you back to the Nashville Marriot and earning that 5th star.

4/10 - Insatisfatória

Michelle

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Construction on hotel at the time, water pipes were making loud banging noises all throughout the night.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Management Team em 26 de mar. de 2024
Hi Michelle,Thank you for your honest feedback. We are saddened to hear that we did not satisfy your stay. We are dedicated to finding a resolution to your situation. To discuss in more detail, will you please reach out to us? Thank you and we look forward to speaking with you soon.

10/10 - Excelente

michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The valet and guy at the door was great and the lady at check-in was fantastic. We’ve stayed here before and continue to come back.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Management Team em 26 de mar. de 2024
Hi Michael,Thank you for your positive review! We are glad to hear we exceeded your expectations during your visit and look forward to hosting you again soon!

6/10 - Ok

Jolene

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
You are forced to pay for valet. I also felt like the bartender was racist toward my minority significant other.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Management Team em 29 de mar. de 2024
Hi Jolene,Thank you for your honest feedback on your recent stay. We truly are saddened to hear that we did not satisfy your stay. We sincerely apologize for any issues during your stay and are dedicated to finding a resolution to your situation. Please reach out to us to discuss your experience in more detail. Thank you and we look forward to hearing from you soon.

6/10 - Ok

MARY ANN

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It is a beautiful hotel near many restaurants and nightclubs. I did not realize when I booked that it would cost $49 to park plus tips for the valet. This adds a lot to the hotel cost. It is definitely not clear in the advertisement. Also the line to drop the car off was so long it took people at least a half hour or more just to drop their cars off.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Management Team em 26 de mar. de 2024
Hi Mary Ann,Thank you for your honest feedback on your recent stay. We are saddened to hear that we did not satisfy your stay. We are dedicated to finding a solution to your situation. Please reach out to us to discuss your experience. Thank you and we look forward to hearing from you soon.

10/10 - Excelente

Jay

Resposta de Management Team em 1 de abr. de 2024
Hi Jay.Thank you for your 5 star review on your recent stay! We are so glad we exceeded your expectations. Should your travels bring you back to Nashville, we hope to host you again son!

8/10 - Boa

Daniel

Viagem com a família
Pontos positivos: Comodidades
Construction was everywhere
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management Team em 26 de mar. de 2024
Hi Daniel,Thank you for your positive review! We appreciate your feedback. Should your travels bring you back to Nashville, we hope to host you again soon!

6/10 - Ok

William, Winston-Salem

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The hotel was fine. My complaint is the front desk refused to give me a detailed statement of my room charges. I paid for the room in advance through Expedia and gave the hotel my credit card to cover any extra charges. Almost $400 in charges were made to my credit card by the hotel and the hotel refused to give me an accounting of what was on my bill. I was there for two nights and the only extra charge should have been for parking. I think a clerk may have mistakenly or intentionally applied someone else's charges to my bill incorrectly
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management Team em 26 de mar. de 2024
Hi William,Thank you for your honest review on your recent stay. We are saddened to hear we did not satisfy your expectations. We apologize for any inconveniences during or after your stay. Please contact us to discuss your situation in more detail. We are dedicated to finding a solution. Thank you and we look forward to hearing from you.

10/10 - Excelente

Lana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice place! The van to transport us downtown was very helpful. No trouble an anything. The only complaints were that they were doing construction and we had trouble finding access to hotel, as the little sign wasn’t very large. And I hate feather pillows. Overall, great stay.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Managment Team em 20 de fev. de 2024
Hi Lana,Thank you for your positive review on your recent stay at The Nashville Marriott at Vanderbilt! We are so glad to hear you enjoyed our complimentary on site shuttle service! We appreciate your kind words and hope to host you again in the future! Thank you and safe travels!

10/10 - Excelente

Rebecca

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Management Team em 20 de fev. de 2024
Hi Rebecca,Thank you for your positive review on your recent stay! We are so glad to hear we exceeded your expectations. Should your travels bring you back to Nashville, we truly hope to host you again soon! Thank you and safe travels!

10/10 - Excelente

Peter

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em fev. de 2024
Resposta de Management Team em 7 de fev. de 2024
Hi Peter,Thank you so much for your positive response! I am so glad we exceeded your expectations during your stay. We look forward to hosting you again in the near future. Thank you and safe travels!

4/10 - Insatisfatória

Steven

Viagem com família e crianças pequenas
Unfortunately, the staff was incredibly rude and on attentive. The power was out for most of the day until 2:30 in the morning when the memo said it would be out for two hours. I was told that would be a rollaway bed available and then all of a sudden there was not because they were five people. The staff did nothing to accommodate the situation. I then received a phone call telling me that I was rude. It was a very unpleasant, stay, unpleasant staff, and extremely rude.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Management Team em 7 de fev. de 2024
Hi Steven,Thank you for your honest feedback. We are saddened to hear that we did not satisfy your stay. We are dedicated to finding a resolution to your situation. To discuss in more detail, will you please reach out to us. Thank you and we look forward to speaking with you soon.

8/10 - Boa

William

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The hotel was nice but construction blocking the entrance made it hard to get in and out.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Management Team em 7 de fev. de 2024
Hi William,Thank you for your honest review on your recent stay at The Nashville Marriott at Vanderbilt University. We appreciate your feedback and are working towards finding a solution to your situation. For more information regarding entry access to our hotel, please visit our website. Should your travels bring you back to Nashville, we hope to host you again soon! Thank you and safe travels.

8/10 - Boa

Heidi

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Room was too cold despite adjusting the thermostat.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Management Team em 25 de jan. de 2024
Hi Heidi,Thank you for your honest feedback on your recent stay. We are saddened to hear that we did not exceed your expectations during your visit and sincerely apologize. I have contacted the appropriate management to ensure that your concerns are addressed. Should your travels bring you back to Nashville, we hope to improve your experience with us. Safe travels!

10/10 - Excelente

Heidi

Hospedou-se por 1 diária em jan. de 2024
Resposta de Management Team em 25 de jan. de 2024
Hi Heidi,I am so glad we exceeded your expectations during your stay. We look forward to hosting you again in the near future! Thank you and safe travels!

6/10 - Ok

Karen

Pontos positivos: Serviço e funcionários
Lighting in the room was very very dim. Only bright light was in the bathroom. View from our room was beautiful. Bed was large, pillows were Comfortable but mattress topper was worn out and bunched up no matter how many times you tried to fix it.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Management Team em 10 de jan. de 2024
Hi Karen,Thank you for your honest review on your recent stay at The Nashville Marriott at Vanderbilt University. We appreciate your feedback on your guest room experience. I have contacted the appropriate management to ensure that this issue does not reoccur in the future. If you would like to further discuss your experience, please contact us. Thank you and we look forward to hearing from you soon.

10/10 - Excelente

Tony

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de Management Team em 19 de fev. de 2024
Hi Tony,Thank you for your positive review on your recent stay!! We are so glad to hear you enjoyed your stay. We are glad to hear we exceeded your expectations! We hope to host you again soon!

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Awesome
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Jennifer R. em 23 de dez. de 2023
Thank you so much for your positive feedback. We hope to be a part of your next Nashville journey!

10/10 - Excelente

Diana Lynn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Management Team em 20 de fev. de 2024
Hi Diana Lynn,Thank you for your positive review! We are so glad we exceeded your expectations. Should your travels bring you back to Nashville, we hope to host you again soon!

6/10 - Ok

Janice Charlene

Viagem com a família
Pontos negativos: Comodidades
Nice place - room finishes were under what I expected for the price of the room!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Jennifer R. em 8 de dez. de 2023
Thank you so much for your feedback! We will be sharing this with our department. We appreciate you staying with us and choosing to make us a part of your Nashville stay.

10/10 - Excelente

Oksana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jennifer R. em 8 de dez. de 2023
Thank you so much for your positive feedback! We appreciate you, may we be part of your next Nashville vist!

8/10 - Boa

Mike

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Giving this place a try.
It was a comfortable room and stay and a convenient location. Comfortable except the towels. The towels were like something from a Motel 6, they could almost take your skin off. Parking was odd. There is a parking garage right net to the hotel but a sign said no hotel parking which left you with the $45 a day valet option or finding somewhere else nearby, which is not easy at all. But, when the valets were going to get the vehicles, it certainly looked like they were going in the parking garage to retrieve them. 🤔
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jennifer R. em 8 de dez. de 2023
Thank you so much for your feedback! We will be sharing it with our department, thank you so much for staying with us! May we be part of your next Nashville trip!

10/10 - Excelente

Maiko

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jennifer R. em 8 de dez. de 2023
Thank you so much for your positive feedback! We appreciate you staying with us, may we be a part of your next Nashville journey!

10/10 - Excelente

Roberto Jaime, Austin

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyable stay. Staff was friendly and courteous
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Jennifer R. em 8 de dez. de 2023
Thank you so much for your positive feedback! We appreciate you staying with us, may we be a part of your next Nashville journey!

8/10 - Boa

Viajante verificado

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jennifer R. em 28 de nov. de 2023
Thank you for staying with us! We appreciate your positive feedback.

10/10 - Excelente

sravan

Hospedou-se por 1 diária em nov. de 2023
Resposta de Jennifer R. em 28 de nov. de 2023
Thank you for staying with us! We appreciate your positive feedback.

10/10 - Excelente

JOELLE

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay close to Vandy
The hotel was very clean and very nice. It was super convenient because we were spending time at Vanderbilt University. There is a lot of construction going on, but not too much noise from it. The stuff at check-in was amazing. It’s a great hotel just not full of frills.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jennifer R. em 15 de nov. de 2023
Thank you so much for your positive feedback! We hope to be part of your next Nashville journey.

10/10 - Excelente

CASSANDRA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Out of the immediate chaos of broadway but close enough to visit easily. Lots of restaurants nearby. Clean and staff very personable.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Jennifer R. em 6 de nov. de 2023
Thank you so much for your positive feedback ! We hope to be a part of your stay in Nashville again!

8/10 - Boa

Aliesha

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location, nice room..
Hotel was in a great location, close to restaurants & bars.. Room was a nice size was able to get a little work done.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Management Team em 31 de out. de 2023
Hi Aliesha,Thank you for your positive review on your recent stay! We are thrilled to hear you enjoyed your stay. Should your travels bring you back to Nashville, we hope to host you again soon!

10/10 - Excelente

Alexus

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location
Hospedou-se por 3 diárias em out. de 2023
Resposta de Management Team em 31 de out. de 2023
Hi Alexus,Thank you so much for your positive review on your recent stay at The Nashville Marriott at Vanderbilt University. We are thrilled to hear you enjoyed your stay and our convenient location. We hope to host you again soon! Thank you and safe travels!

10/10 - Excelente

Emmet

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Management Team em 31 de out. de 2023
Hi Emmet,Thank you for your positive response on your recent stay at The Nashville Marriott! We are so glad you enjoyed your visit. Should your travels bring you back to Nashville, we hope to host you again! Safe travels and thank you again!

10/10 - Excelente

sylvia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Jennifer R. em 28 de out. de 2023
Thank you for choosing to stay with us we appreciate your feedback!

8/10 - Boa

Rebecca

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice, staff was so gracious
Hospedou-se por 4 diárias em out. de 2023
Resposta de Jennifer R. em 23 de out. de 2023
Thank you so much for making us a part of your Nashville journey! We appreciate your feedback.

6/10 - Ok

Sarah

Pontos positivos: Limpeza e condições e instalações da propriedade
Very noisy due to stadium construction next door.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Jennifer R. em 28 de out. de 2023
We appreciate your feedback. We do apologize for the construction noises the city of Nashville is currently working on their next project with Vanderbilt. There were pre-arrival emails sent beforehand, once again thank you for choosing to stay with us. If you decide to comeback and see us we can accommodate you for the inconvenience this last stay.

8/10 - Boa

Ashley

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was a great location if Vanderbilt is the destination.
Hospedou-se por 1 diária em out. de 2023
Resposta de Jennifer R. em 23 de out. de 2023
Thank you so much for making us a part of your Nashville journey. We appreciate your feedback!

10/10 - Excelente

ginger

Viagem com a família
Pontos positivos: Limpeza e comodidades
Love it
Hospedou-se por 1 diária em out. de 2023
Resposta de Jennifer R. em 17 de out. de 2023
We appreciate your feedback! Thank you so much for making us a part of your Nashville journey!

10/10 - Excelente

Jennifer

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent hotel and service. Very clean. Parking was overpriced at $45.
Hospedou-se por 1 diária em out. de 2023
Resposta de Jennifer R em 17 de out. de 2023
We appreciate your feedback! Thank you so much for making us a part of your Nashville journey.

10/10 - Excelente

Darlene, Bartlett

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em out. de 2023
Resposta de Jennifer R. em 17 de out. de 2023
We appreciate your feedback! Thank you so much for choosing to make us a part of your Nashville journey.

2/10 - Terrível

andrea

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
This was the worst experience I’ve had at a Marriott. They lied at check in, gave away my room, promised a later check out and retracted the promise. Put charges in my credit card that was unauthorized and overall terrible customer service. So truly disappointed as this was the hotel of choice for our Vanderbilt frequent visits. No more.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Jennifer R. em 17 de out. de 2023
I wanted to express my gratitude for choosing to stay with us. Providing the highest level of hospitality is of utmost importance to us, and I sincerely apologize for falling short of your expectations. I have already shared your feedback with our front desk leadership team to ensure that we take every necessary step to prevent such incidents from happening again in the future.We hope that you will consider staying with us again in the future. Please do not hesitate to reach out if there is anything we can do to make your next stay a truly memorable one.

10/10 - Excelente

Jorge Arturo

Hospedou-se por 1 diária em out. de 2023
Resposta de Jennifer R. em 6 de nov. de 2023
Thank you so much for your positive feedback! We hope to be a part of your Nashville trip again!

10/10 - Excelente

jianying

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em out. de 2023
Resposta de Jennifer R. em 15 de out. de 2023
Thank you so much! We appreciate your feedback.

10/10 - Excelente

Catherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent Marriott
Lovely Marriot. Love that there NO carpets. Check in staff delightful. Beds and rolls darkness terrific. Thx Great location for anything Nashville !
Hospedou-se por 1 diária em out. de 2023
Resposta de Jennifer R. em 14 de out. de 2023
We appreciate your feedback! Thank you so much for making us a part of your journey in Nashville.

6/10 - Ok

Kelly

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Mixup
Was given a room but it was occupied by someone else. Had to get assigned a different room.
Hospedou-se por 1 diária em out. de 2023
Resposta de Jennifer R. em 14 de out. de 2023
We appreciate you staying with us and appreciate your feedback. I will be sharing this with the front desk to make sure this does not happen again!

10/10 - Excelente

Slade

Hospedou-se por 1 diária em out. de 2023
Resposta de Management Team em 27 de out. de 2023
Hi Slade,Thank you for your positive review on your recent stay at The Nashville Marriott! We are so glad to hear you enjoyed your visit. Should your travels bring you back to Nashville, we hope to host you again soon! Thank you and safe travels!

10/10 - Excelente

Brian

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is why we stay at Marriott. Outstanding hotels, staff, food, lounge, rooms and comfort.
Hospedou-se por 1 diária em out. de 2023
Resposta de Jennifer R. em 4 de out. de 2023
Thank for staying with us! We appreciate your feedback.

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Jennifer R. em 27 de set. de 2023
Thank you so much for your feedback! It was a pleasure being a part of your Nashville journey..