Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 346 de 469 avaliações" "
10 - Excelente
346
Nota 8 - Boa. 74 de 469 avaliações" "
8 - Boa
74
Nota 6 - Ok. 24 de 469 avaliações" "
6 - Ok
24
Nota 4 - Insatisfatória. 14 de 469 avaliações" "
4 - Insatisfatória
14
Nota 2 - Terrível. 11 de 469 avaliações" "
2 - Terrível
11
9,6/10
Limpeza
9,2/10
Serviço e funcionários
9,2/10
Comodidades
9,6/10
Condições e instalações da propriedade
9,4/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Viajante verificado
Viagem com a família
9 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Viajante verificado
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Hotel Management em 9 de jan. de 2024
Please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We forward to welcoming you back soon.
10/10 - Excelente
Antonio
Viagem de negócios
28 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Antonio
Hospedou-se por 2 diárias em out. de 2023
Resposta de Laura G - AGM em 28 de out. de 2023
Dear Antonio,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
David
Viagem com a família
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Hyatt Centric Mountain View was wonderful. Our stay was great. Not that Expedia had anything to do with that. The Hyatt helped me the best that they could to help fix my booking issues. Expedia booked me an ADA room again without telling me that before I booked the room. The entire Hyatt staff was outstanding and so was the room that they transferred me to. I created an account with Hyatt because they were so wonderful. I will book directly through them from here on out. Thank you Hyatt!
David
Hospedou-se por 1 diária em abr. de 2024
Resposta de Laura G - Assistant General Manager em 22 de abr. de 2024
Dear David,We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. Welcome to World of Hyatt and we hope to host you again soon; it would be our pleasure.
8/10 - Boa
Peter
19 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Totally decent. Restaurant was surprisingly good. And a super-convenient 10-minute walk from Caltrain.
Peter
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Laura G - Assistant General Manager em 24 de mar. de 2024
Dear Peter,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests.Thank you again for giving us the opportunity to be your hosts and we are looking forward to your next visit.
10/10 - Excelente
Francisco
11 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
U
Francisco
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Laura G - Assistant General Manager em 11 de mar. de 2024
Dear Francisco,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Thank you for taking the time to complete this review and we hope to welcome you back soon.
10/10 - Excelente
Natasha
Viagem em grupo, Viagem com família e crianças pequenas
5 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the location and amenities
Natasha
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Laura G - Assistant General Manager em 5 de mar. de 2024
Dear Natasha,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests.Thank you again for sharing your feedback. We hope to welcome you back soon.
10/10 - Excelente
Dua
Viagem com a família
27 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Phenomenal stay!
Dua
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Laura G - Assistant General Manager em 27 de fev. de 2024
Dear Dua,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that you had a phenomenal stay!Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
6/10 - Ok
SOICHIRO
26 de fev. de 2024
SOICHIRO
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Management em 24 de mar. de 2024
Dear Soichiro,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Shawntora
Viagem com a família
26 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed my stay at this property. The service was nice and the staff was very friendly and acknowledged you as you came and left. I would recommend this property to anyone visiting Stanford University. I didn’t like the fact they charge for parking when you are already paying to stay at the property. Overall a very good experience!
Shawntora
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Laura G - Assistant General Manager em 26 de fev. de 2024
Dear Shawntora,Thank you for choosing to stay with us for your recent trip. We are delighted to hear that you enjoyed the facility and services provided and everything met your expectations. We hope to have the opportunity to welcome you back soon.
10/10 - Excelente
Michel Gonzalez
Viagem com a família
21 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Exelente
Michel Gonzalez
Hospedou-se por 5 diárias em fev. de 2024
Resposta de - Laura Gaither - Assistant General Manager em 22 de fev. de 2024
Dear Michel,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
6/10 - Ok
Rui
20 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was a smell in the room that didn’t go away.
Rui
Hospedou-se por 1 diária em fev. de 2024
Resposta de Laura G - Assistant General Manager em 21 de fev. de 2024
Dear Rui,First of all, we want to thank you on behalf of all Hyatt Centric Mountain View staff for choosing us to host you and sharing your experiences. We would like to assure you that your most recent experience is not the standard of our hotel. Your feedback will be shared with our Executive Housekeeper to make sure all our guests are having a great experience and reinforce our service. Thank you again for sharing your comments. We hope that we will have the opportunity to welcome you back where we will surpass all past experiences.
10/10 - Excelente
Young
5 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Young
Hospedou-se por 2 diárias em fev. de 2024
Resposta de - Hotel Management em 11 de fev. de 2024
Dear Ford,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Moises
22 de jan. de 2024
Moises
Hospedou-se por 1 diária em jan. de 2024
Resposta de Laura G - Assistant General Manager em 3 de fev. de 2024
Dear Moises,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We look forward to welcoming you back soon.
10/10 - Excelente
Randy
15 de jan. de 2024
Randy
Hospedou-se por 1 diária em jan. de 2024
Resposta de Laura G - Assistant General Manager em 8 de fev. de 2024
Dear Randy,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.We look forward to welcoming you back soon.
10/10 - Excelente
Amit
6 de jan. de 2024
Amit
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Management em 8 de jan. de 2024
Dear Amit, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Cornelius
Viagem com a família
5 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cornelius
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Hotel Management em 8 de jan. de 2024
Dear Cornelius,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Indrawan
Viagem com a família
5 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good hotel. Top location, large room, nice bathroom, hot tub. All great. My only complaint, we were charge water even though we did not take any. Other than that perfect stay.
Indrawan
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Hotel Management em 8 de jan. de 2024
Dear Indrawan,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We invite you to contact the hotel directly, so we are able to view your folio and address the water bottle charges. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
David
Viagem com a família
3 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Second time here. We love it!❤️
David
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Laura G - Assistant General Manager em 8 de jan. de 2024
Dear David, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
8/10 - Boa
Ozzie
Viagem a dois
3 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ozzie
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 6 de jan. de 2024
Dear Ozzie,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Richard K
1 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Richard K
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Laura G - Assistant General Manager em 6 de jan. de 2024
Dear Richard,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Renee
30 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Renee
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Laura G - Assistant General Manager em 31 de dez. de 2023
Dear Renee,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
8/10 - Boa
Chris, Greensboro
Viagem a dois
30 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stay here when visiting our Son's family in Los Altos and have found it to be a very nice property with professional & helpful staff... conceptually we really like it.
This visit was a disappointment in that the room was too cold... we turned up the thermostat to 77, but the room did not warm enough. We call for assistance and a maintenance person came up and showed me that we needed to turn up the fan/blower... he did and left. The room didn't warm any better. There is clearly a problem with the overall system... in the hallway immediately outside of our room, it felt about 10 degrees warmer than in our room. We love this hotel, but will not be able to stay there going forward if the climate control malfunction is not corrected.
Chris
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Laura G - Assistant General Manager em 31 de dez. de 2023
Dear Chris,First of all, we want to thank you on behalf of all Hyatt Centric Mountain View staff for choosing us to host you and sharing your experiences. We would like to assure you that your most recent experience is not the standard of our hotel. We experienced a hotel-wide system error with our HVAC system which has already been corrected. We hope that we will have the opportunity to welcome you back and surpass all past experiences.
10/10 - Excelente
Jae Hwang
Viagem com a família
28 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good!!
Jae Hwang
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 3 de fev. de 2024
Dear Jae, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We are looking forward to welcoming you back soon.
10/10 - Excelente
Royce
Viagem de negócios
26 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Royce
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 28 de dez. de 2023
Dear Royce, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Luis m
Viagem com a família
26 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All
Luis m
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 28 de dez. de 2023
Dear Luis,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Rica
Viagem com a família
17 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had such a great experience at this hotel. Staff were professional and friendly. I especially love the room. It was clean, spacious, and modem. Price was a bit high, could be a bit lower; that would be my only draw back. But overall it was worth staying at the hotel!!
Rica
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 21 de dez. de 2023
Dear Rica,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Steve
17 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Steve
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 19 de dez. de 2023
Dear Steve,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Mark
12 de dez. de 2023
Mark
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Laura G - Assistant General Manager em 2 de jan. de 2024
Dear Mark,Please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We hope to welcome you back soon.
10/10 - Excelente
Gabriella
12 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gabriella
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 13 de dez. de 2023
Dear Gabriella,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
John
10 de dez. de 2023
John
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 31 de dez. de 2023
Dear John,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Benjamin
27 de nov. de 2023
Benjamin
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Laura G - Assistant General Manager em 19 de dez. de 2023
Dear Benjamin,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
kimberly
Viagem a dois
25 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfortable rooms and very pleasant staff.
kimberly
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Laura G - Assistant General Manager em 1 de dez. de 2023
Dear Kimberly,Thank you for choosing to stay with us at Hyatt Centric Mountain View and taking the time to complete a review. We are pleased to hear your enjoyed our comfortable rooms and the staff pleasantly provided exceptional service. Your review encourages us to continue to strive for our main goal which is complete satisfaction of all guests. Thank you again and we hope to have the pleasure of hosting you again soon.
10/10 - Excelente
Mindy
Viagem de negócios, Viagem com a família
12 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean hotel with everything you need.
Mindy
Hospedou-se por 1 diária em nov. de 2023
Resposta de Laura G - Assistant General Manager em 12 de nov. de 2023
Dear Mindy,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Katherine
5 de nov. de 2023
Katherine
Hospedou-se por 1 diária em nov. de 2023
Resposta de Laura G - Assistant General Manager em 25 de nov. de 2023
Dear Katherine, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Richard K
30 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Room was great! Spent a lot of time in the pool and ‘hot tub’ and enjoy the experience. Staff at front desk was very helpful. Will stay at the Centric next time I’m in Mountain View. Thanks
Richard K
Hospedou-se por 3 diárias em out. de 2023
Resposta de Laura G - Assistant General Manager em 30 de out. de 2023
Dear Richard,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests.I will personally congratulate the Front Desk Staff for the outstanding service they provided to you and your family, they will be very motivated while reading your kind review. It was a pleasure to host you and we hope to welcome you back soon.
10/10 - Excelente
Diana
Viagem com a família
30 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super Nice
What a nice hotel!! My only complaint would be the pillows were REALLY squishy but I should know better to bring my own. We stay for a soccer tournament and would definitely stay again. Great happy hour drinks too!!
Diana
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - Assistant General Manager em 30 de out. de 2023
Dear Diana, I would like to thank you for taking the time to complete our survey and share your comments with us, it is very important for us to receive your feedback and we are glad to know that you were satisfied with the service offered. We do offer foam pillows which are more firm and they are available per request at the Front Desk. Thank you again for giving us the opportunity to be your hosts and we are looking forward to your next visit.
10/10 - Excelente
Flavio
Viagem em grupo
29 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Flavio
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - Assistant General Manager em 30 de out. de 2023
Dear Flavio,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We hope to welcome you back soon!
10/10 - Excelente
Chris, Greensboro
Viagem com a família
22 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Well taken care of and classy. Friendly staff & great access to shopping and businesses.
Chris
Hospedou-se por 3 diárias em out. de 2023
Resposta de Laura G - Assistant General Manager em 23 de out. de 2023
Dear Chris,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Margaret
22 de out. de 2023
Margaret
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - Assistant General Manager em 24 de out. de 2023
Dear Margaret,Thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent trip. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. We hope to welcome you back soon!
10/10 - Excelente
Taurez
13 de out. de 2023
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The property was immaculate
Taurez
Hospedou-se por 2 diárias em out. de 2023
Resposta de HR em 14 de out. de 2023
Dear Taurez,First and foremost, please let me thank you for taking the time to leave a review, we are so delighted to see that everything was up to your expectations and that you enjoyed our facilities. We are looking forward to welcome you back soon.
10/10 - Excelente
Ruslana
Viagem a dois
11 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really enjoyed our stay for the price!
Ruslana
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - Assistant General Manager em 11 de out. de 2023
Dear Ruslana, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
10/10 - Excelente
Mario
8 de out. de 2023
Mario
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - AGM em 28 de out. de 2023
Dear Mario,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.
8/10 - Boa
Noah
Viagem de negócios
1 de out. de 2023
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great value, centrally located.
Room was comfortable and had all the amenities needed. Fridge is small. Desk has lots of outlets for computers, etc. minimalist design of room worked well. Location is great and staff is friendly. Carpets in hallway on third floor need more attention.
Noah
Hospedou-se por 3 diárias em set. de 2023
Resposta de Laura G - Assistant General Manager em 3 de out. de 2023
Dear Noah, We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your feedback and we look forward to welcoming you again.
10/10 - Excelente
Michael
29 de set. de 2023
Michael
Hospedou-se por 1 diária em set. de 2023
Resposta de Laura G - Assistant General Manager em 3 de out. de 2023
Dear Michael,Thank you for choosing to stay with us at Hyatt Centric Mountain View. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We hope to have the opportunity to host you again soon.
6/10 - Ok
christina
29 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
They said breakfast served 6:00 to 9:30. No breakfast we had to pay for our own coffee. Bring back continental breakfast
christina
Hospedou-se por 1 diária em set. de 2023
Resposta de Laura G - Assistant General Manager em 30 de set. de 2023
Dear Christina,Thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent stay. We apologize for the miscommunication regarding the breakfast hours. Our restaurant is open weekdays for breakfast from 6:30am to 9:30am and weekends 7:30am to 10:30am. We do offer rates that include breakfast if you are interested and we would be more than happy to assist you making the reservation. Coffee is offered complimentary in the guest room only. We apologize that we did not meet your expectations but hope you were able to enjoy the rest of your stay.
10/10 - Excelente
Courtney
19 de set. de 2023
Courtney
Hospedou-se por 2 diárias em set. de 2023
Resposta de Laura G - Assistant General Manager em 21 de set. de 2023
Dear Courtney,Thank you for choosing to stay with us at Hyatt Centric Mountain View and taking the time to complete a review. We are overjoyed to hear that you had a wonderful stay as our goal is always provide an exemplary stay! We hope to host you again soon.
6/10 - Ok
YASUKANE
18 de set. de 2023
YASUKANE
Hospedou-se por 1 diária em set. de 2023
Resposta de Laura G - AGM em 10 de out. de 2023
Dear Yasukane,First, please let me thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent trip. Our mission is to provide always and exemplary stay for all of our guests and we apologize that we did not meet that expectation. We invite you to reach out to the hotel directly to share any feedback on how we can improve your experience and rectify and negative past experiences. We hope to have the opportunity to host you again, it would be our pleasure!
10/10 - Excelente
Luis
17 de set. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Luis
Hospedou-se por 2 diárias em set. de 2023
Resposta de Laura G - Assistant General Manager em 18 de set. de 2023
Dear Luis,Thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent trip and taking the time to complete a review. Our main goal is to always provide an exemplary stay and we are delighted to see that we met that expectation for you. We hope to host you again soon; it will be our please!
10/10 - Excelente
Servane
5 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nice hotel with a Californian design and attention to detail, very quiet, good bed, nice shower, coffee in the room, the breakfast was good with a lot of choices
Servane
Hospedou-se por 3 diárias em set. de 2023
Resposta de Laura G - Assistant General Manager em 6 de set. de 2023
Dear Servane,Thank you for staying with us at Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We hope to welcome you again soon.
4/10 - Insatisfatória
Viajante verificado
1 de set. de 2023
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Uncomfortable
I checked in sometime after 8 pm exhausted from being at Stanford Hospital all day ready to go to sleep, however I did not get to go to sleep until well after 10 pm as I had to wait for maintenance to come see my first room air conditioning and wait longer while he tried to fix it. He checked the second room to make sure it was working and that ended up messing up too in the middle of the night. I slept horribly that night, waking up sweating. I think I would have slept better in a chair at the hospital. I was very disappointed as the accommodations were uncomfortable and took the precious time I had to try to get rest before needing to leave the next morning to go back to the hospital.
Viajante verificado
Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel Management em 3 de set. de 2023
Dear Guest,Thank you for taking time to share your comments with us.Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience, however we are sorry that we did not live up to the expectations you have so rightfully set before us, and we want to pass our apologies.. We would appreciate the opportunity to rectify your negative past stay. Please contact the hotel so that we can continue our conversation directly.