Instalações esportivas

Avaliações de Hyatt Centric Mountain View

4 out of 5
Hyatt Centric Mountain View
409 San Antonio Rd, Mountain View, CA

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 346 de 469 avaliações" "
Nota 8 - Boa. 74 de 469 avaliações" "
Nota 6 - Ok. 24 de 469 avaliações" "
Nota 4 - Insatisfatória. 14 de 469 avaliações" "
Nota 2 - Terrível. 11 de 469 avaliações" "

9,6/10

Limpeza

9,2/10

Serviço e funcionários

9,2/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Hotel Management em 9 de jan. de 2024
Please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We forward to welcoming you back soon.

10/10 - Excelente

Antonio

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Laura G - AGM em 28 de out. de 2023
Dear Antonio,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Hyatt Centric Mountain View was wonderful. Our stay was great. Not that Expedia had anything to do with that. The Hyatt helped me the best that they could to help fix my booking issues. Expedia booked me an ADA room again without telling me that before I booked the room. The entire Hyatt staff was outstanding and so was the room that they transferred me to. I created an account with Hyatt because they were so wonderful. I will book directly through them from here on out. Thank you Hyatt!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Laura G - Assistant General Manager em 22 de abr. de 2024
Dear David,We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. Welcome to World of Hyatt and we hope to host you again soon; it would be our pleasure.

8/10 - Boa

Peter

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Totally decent. Restaurant was surprisingly good. And a super-convenient 10-minute walk from Caltrain.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Laura G - Assistant General Manager em 24 de mar. de 2024
Dear Peter,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests.Thank you again for giving us the opportunity to be your hosts and we are looking forward to your next visit.

10/10 - Excelente

Francisco

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
U
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Laura G - Assistant General Manager em 11 de mar. de 2024
Dear Francisco,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Thank you for taking the time to complete this review and we hope to welcome you back soon.

10/10 - Excelente

Natasha

Viagem em grupo, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the location and amenities
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Laura G - Assistant General Manager em 5 de mar. de 2024
Dear Natasha,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests.Thank you again for sharing your feedback. We hope to welcome you back soon.

10/10 - Excelente

Dua

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Phenomenal stay!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Laura G - Assistant General Manager em 27 de fev. de 2024
Dear Dua,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that you had a phenomenal stay!Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

6/10 - Ok

SOICHIRO

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Management em 24 de mar. de 2024
Dear Soichiro,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Shawntora

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed my stay at this property. The service was nice and the staff was very friendly and acknowledged you as you came and left. I would recommend this property to anyone visiting Stanford University. I didn’t like the fact they charge for parking when you are already paying to stay at the property. Overall a very good experience!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Laura G - Assistant General Manager em 26 de fev. de 2024
Dear Shawntora,Thank you for choosing to stay with us for your recent trip. We are delighted to hear that you enjoyed the facility and services provided and everything met your expectations. We hope to have the opportunity to welcome you back soon.

10/10 - Excelente

Michel Gonzalez

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Exelente
Hospedou-se por 5 diárias em fev. de 2024
Resposta de - Laura Gaither - Assistant General Manager em 22 de fev. de 2024
Dear Michel,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

6/10 - Ok

Rui

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was a smell in the room that didn’t go away.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Laura G - Assistant General Manager em 21 de fev. de 2024
Dear Rui,First of all, we want to thank you on behalf of all Hyatt Centric Mountain View staff for choosing us to host you and sharing your experiences. We would like to assure you that your most recent experience is not the standard of our hotel. Your feedback will be shared with our Executive Housekeeper to make sure all our guests are having a great experience and reinforce our service. Thank you again for sharing your comments. We hope that we will have the opportunity to welcome you back where we will surpass all past experiences.

10/10 - Excelente

Young

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 2 diárias em fev. de 2024
Resposta de - Hotel Management em 11 de fev. de 2024
Dear Ford,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Moises

Hospedou-se por 1 diária em jan. de 2024
Resposta de Laura G - Assistant General Manager em 3 de fev. de 2024
Dear Moises,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We look forward to welcoming you back soon.

10/10 - Excelente

Randy

Hospedou-se por 1 diária em jan. de 2024
Resposta de Laura G - Assistant General Manager em 8 de fev. de 2024
Dear Randy,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.We look forward to welcoming you back soon.

10/10 - Excelente

Amit

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Management em 8 de jan. de 2024
Dear Amit, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Cornelius

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Hotel Management em 8 de jan. de 2024
Dear Cornelius,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Indrawan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good hotel. Top location, large room, nice bathroom, hot tub. All great. My only complaint, we were charge water even though we did not take any. Other than that perfect stay.
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Hotel Management em 8 de jan. de 2024
Dear Indrawan,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We invite you to contact the hotel directly, so we are able to view your folio and address the water bottle charges. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Second time here. We love it!❤️
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Laura G - Assistant General Manager em 8 de jan. de 2024
Dear David, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

8/10 - Boa

Ozzie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 6 de jan. de 2024
Dear Ozzie,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Richard K

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Laura G - Assistant General Manager em 6 de jan. de 2024
Dear Richard,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Renee

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Laura G - Assistant General Manager em 31 de dez. de 2023
Dear Renee,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

8/10 - Boa

Chris, Greensboro

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stay here when visiting our Son's family in Los Altos and have found it to be a very nice property with professional & helpful staff... conceptually we really like it. This visit was a disappointment in that the room was too cold... we turned up the thermostat to 77, but the room did not warm enough. We call for assistance and a maintenance person came up and showed me that we needed to turn up the fan/blower... he did and left. The room didn't warm any better. There is clearly a problem with the overall system... in the hallway immediately outside of our room, it felt about 10 degrees warmer than in our room. We love this hotel, but will not be able to stay there going forward if the climate control malfunction is not corrected.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Laura G - Assistant General Manager em 31 de dez. de 2023
Dear Chris,First of all, we want to thank you on behalf of all Hyatt Centric Mountain View staff for choosing us to host you and sharing your experiences. We would like to assure you that your most recent experience is not the standard of our hotel. We experienced a hotel-wide system error with our HVAC system which has already been corrected. We hope that we will have the opportunity to welcome you back and surpass all past experiences.

10/10 - Excelente

Jae Hwang

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good!!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Management em 3 de fev. de 2024
Dear Jae, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We are looking forward to welcoming you back soon.

10/10 - Excelente

Royce

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 28 de dez. de 2023
Dear Royce, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Luis m

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 28 de dez. de 2023
Dear Luis,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Rica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had such a great experience at this hotel. Staff were professional and friendly. I especially love the room. It was clean, spacious, and modem. Price was a bit high, could be a bit lower; that would be my only draw back. But overall it was worth staying at the hotel!!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 21 de dez. de 2023
Dear Rica,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Steve

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 19 de dez. de 2023
Dear Steve,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Mark

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Laura G - Assistant General Manager em 2 de jan. de 2024
Dear Mark,Please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We hope to welcome you back soon.

10/10 - Excelente

Gabriella

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 13 de dez. de 2023
Dear Gabriella,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

John

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laura G - Assistant General Manager em 31 de dez. de 2023
Dear John,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Benjamin

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Laura G - Assistant General Manager em 19 de dez. de 2023
Dear Benjamin,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

kimberly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfortable rooms and very pleasant staff.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Laura G - Assistant General Manager em 1 de dez. de 2023
Dear Kimberly,Thank you for choosing to stay with us at Hyatt Centric Mountain View and taking the time to complete a review. We are pleased to hear your enjoyed our comfortable rooms and the staff pleasantly provided exceptional service. Your review encourages us to continue to strive for our main goal which is complete satisfaction of all guests. Thank you again and we hope to have the pleasure of hosting you again soon.

10/10 - Excelente

Mindy

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean hotel with everything you need.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Laura G - Assistant General Manager em 12 de nov. de 2023
Dear Mindy,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Katherine

Hospedou-se por 1 diária em nov. de 2023
Resposta de Laura G - Assistant General Manager em 25 de nov. de 2023
Dear Katherine, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Richard K

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Room was great! Spent a lot of time in the pool and ‘hot tub’ and enjoy the experience. Staff at front desk was very helpful. Will stay at the Centric next time I’m in Mountain View. Thanks
Hospedou-se por 3 diárias em out. de 2023
Resposta de Laura G - Assistant General Manager em 30 de out. de 2023
Dear Richard,We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. It is very helpful for us to have your feedback as well for all the future travelers coming to our hotel. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests.I will personally congratulate the Front Desk Staff for the outstanding service they provided to you and your family, they will be very motivated while reading your kind review. It was a pleasure to host you and we hope to welcome you back soon.

10/10 - Excelente

Diana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super Nice
What a nice hotel!! My only complaint would be the pillows were REALLY squishy but I should know better to bring my own. We stay for a soccer tournament and would definitely stay again. Great happy hour drinks too!!
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - Assistant General Manager em 30 de out. de 2023
Dear Diana, I would like to thank you for taking the time to complete our survey and share your comments with us, it is very important for us to receive your feedback and we are glad to know that you were satisfied with the service offered. We do offer foam pillows which are more firm and they are available per request at the Front Desk. Thank you again for giving us the opportunity to be your hosts and we are looking forward to your next visit.

10/10 - Excelente

Flavio

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - Assistant General Manager em 30 de out. de 2023
Dear Flavio,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We hope to welcome you back soon!

10/10 - Excelente

Chris, Greensboro

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Well taken care of and classy. Friendly staff & great access to shopping and businesses.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Laura G - Assistant General Manager em 23 de out. de 2023
Dear Chris,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Margaret

Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - Assistant General Manager em 24 de out. de 2023
Dear Margaret,Thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent trip. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. We hope to welcome you back soon!

10/10 - Excelente

Taurez

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The property was immaculate
Hospedou-se por 2 diárias em out. de 2023
Resposta de HR em 14 de out. de 2023
Dear Taurez,First and foremost, please let me thank you for taking the time to leave a review, we are so delighted to see that everything was up to your expectations and that you enjoyed our facilities. We are looking forward to welcome you back soon.

10/10 - Excelente

Ruslana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really enjoyed our stay for the price!
Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - Assistant General Manager em 11 de out. de 2023
Dear Ruslana, First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

10/10 - Excelente

Mario

Hospedou-se por 1 diária em out. de 2023
Resposta de Laura G - AGM em 28 de out. de 2023
Dear Mario,First and foremost, please let me thank you for choosing Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided.Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests.Thank you again for taking the time to share your comments with us and we are looking forward to welcoming you back soon.

8/10 - Boa

Noah

Viagem de negócios
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great value, centrally located.
Room was comfortable and had all the amenities needed. Fridge is small. Desk has lots of outlets for computers, etc. minimalist design of room worked well. Location is great and staff is friendly. Carpets in hallway on third floor need more attention.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Laura G - Assistant General Manager em 3 de out. de 2023
Dear Noah, We really appreciate you took the time to write such a detailed review of your recent stay at Hyatt Centric Mountain View. We are delighted to read that you had such a wonderful experience and that we were able to exceed your expectations. All our team is working very hard to achieve our main goal which is the complete satisfaction of all our guests. Thank you again for taking the time to share your feedback and we look forward to welcoming you again.

10/10 - Excelente

Michael

Hospedou-se por 1 diária em set. de 2023
Resposta de Laura G - Assistant General Manager em 3 de out. de 2023
Dear Michael,Thank you for choosing to stay with us at Hyatt Centric Mountain View. Your review encourages us to keep working hard to always accomplish our main goal which is the complete satisfaction of all our guests. We hope to have the opportunity to host you again soon.

6/10 - Ok

christina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
They said breakfast served 6:00 to 9:30. No breakfast we had to pay for our own coffee. Bring back continental breakfast
Hospedou-se por 1 diária em set. de 2023
Resposta de Laura G - Assistant General Manager em 30 de set. de 2023
Dear Christina,Thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent stay. We apologize for the miscommunication regarding the breakfast hours. Our restaurant is open weekdays for breakfast from 6:30am to 9:30am and weekends 7:30am to 10:30am. We do offer rates that include breakfast if you are interested and we would be more than happy to assist you making the reservation. Coffee is offered complimentary in the guest room only. We apologize that we did not meet your expectations but hope you were able to enjoy the rest of your stay.

10/10 - Excelente

Courtney

Hospedou-se por 2 diárias em set. de 2023
Resposta de Laura G - Assistant General Manager em 21 de set. de 2023
Dear Courtney,Thank you for choosing to stay with us at Hyatt Centric Mountain View and taking the time to complete a review. We are overjoyed to hear that you had a wonderful stay as our goal is always provide an exemplary stay! We hope to host you again soon.

6/10 - Ok

YASUKANE

Hospedou-se por 1 diária em set. de 2023
Resposta de Laura G - AGM em 10 de out. de 2023
Dear Yasukane,First, please let me thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent trip. Our mission is to provide always and exemplary stay for all of our guests and we apologize that we did not meet that expectation. We invite you to reach out to the hotel directly to share any feedback on how we can improve your experience and rectify and negative past experiences. We hope to have the opportunity to host you again, it would be our pleasure!

10/10 - Excelente

Luis

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em set. de 2023
Resposta de Laura G - Assistant General Manager em 18 de set. de 2023
Dear Luis,Thank you for choosing to stay with us at Hyatt Centric Mountain View for your recent trip and taking the time to complete a review. Our main goal is to always provide an exemplary stay and we are delighted to see that we met that expectation for you. We hope to host you again soon; it will be our please!

10/10 - Excelente

Servane

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nice hotel with a Californian design and attention to detail, very quiet, good bed, nice shower, coffee in the room, the breakfast was good with a lot of choices
Hospedou-se por 3 diárias em set. de 2023
Resposta de Laura G - Assistant General Manager em 6 de set. de 2023
Dear Servane,Thank you for staying with us at Hyatt Centric Mountain View for your recent trip. We are so delighted to hear that everything was up to your expectations and that you enjoyed our facilities and service provided. We hope to welcome you again soon.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Uncomfortable
I checked in sometime after 8 pm exhausted from being at Stanford Hospital all day ready to go to sleep, however I did not get to go to sleep until well after 10 pm as I had to wait for maintenance to come see my first room air conditioning and wait longer while he tried to fix it. He checked the second room to make sure it was working and that ended up messing up too in the middle of the night. I slept horribly that night, waking up sweating. I think I would have slept better in a chair at the hospital. I was very disappointed as the accommodations were uncomfortable and took the precious time I had to try to get rest before needing to leave the next morning to go back to the hospital.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel Management em 3 de set. de 2023
Dear Guest,Thank you for taking time to share your comments with us.Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience, however we are sorry that we did not live up to the expectations you have so rightfully set before us, and we want to pass our apologies.. We would appreciate the opportunity to rectify your negative past stay. Please contact the hotel so that we can continue our conversation directly.