Saguão

Avaliações de AmericInn by Wyndham Chanhassen

3 out of 5
AmericInn by Wyndham Chanhassen
570 Pond Promenade, Chanhassen, MN

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 403 de 1001 avaliações" "
Nota 8 - Boa. 338 de 1001 avaliações" "
Nota 6 - Ok. 137 de 1001 avaliações" "
Nota 4 - Insatisfatória. 85 de 1001 avaliações" "
Nota 2 - Terrível. 38 de 1001 avaliações" "

8,2/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

veronica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024

4/10 - Insatisfatória

Melissa

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Check-in took quite some time as they only have 1 person working the front desk. Room definitely showed unfinished repairs. Half removed heating instruments, holes in the walls and unmatched paint from former light fixtures and the heater in the room sounded like it was going to break at any given moment. Refrigerator didn't work nor did the ice machine on the property. I will definitely not waste my money staying at this hotel again.
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Amy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Price is too high
Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Henry

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Pahtondra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly and up to date rooms
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Lynn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful lobby area, very nice room, very clean!
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Richard, Altoona

Close to where I work.
Hospedou-se por 3 diárias em mar. de 2024

2/10 - Terrível

Melissa

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My room had no lock on the door or windows, on a ground level room. The man working check in did not ask to see any ID when checking me in which did not make me feel very safe. Overall not a great hotel, would highly recommend staying somewhere else.

4/10 - Insatisfatória

Alan

Viagem em grupo, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
There was a constant beeping in the lobby. The hot tub didn’t work. Only 1 of the four ice machines worked. A child who was with us just walked up to the desk and got a new key to one of our friends rooms. No questions asked. The tub floor in our room was “squishy”. 10/10 won’t stay again.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

heather

Viagem de negócios
Pontos negativos: Condições e instalações da propriedade
Hot tub was cold smelled like swamp water. Room was decent and hotel so far has been quiet
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Rick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Orlando

Hospedou-se por 2 diárias em fev. de 2024

8/10 - Boa

Claire

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff were friendly and helpful. Rooms and beds comfortable
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

John

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Breakfast was nice, with scrambled eggs and sausage.
Hospedou-se por 1 diária em fev. de 2024

8/10 - Boa

Thomas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet, convenient and easy parking.
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Paul W, Stillwater

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
We were very disappointed that the fireplace in the sitting area was not functioning. This was a cold winter night and we had anticipated being able to sit in front of the fireplace to read for a while. Lobby area was not comfortably warm so this was very disappointing.
Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

Keith

Viagem de negócios, Viagem a dois
Pontos negativos: Serviço e funcionários
Checked in at 1:35 am clerk was sleeping and didn’t talk good English !!! We unpack and try to take a shower , no hot water we called the front desk and again wake the clerk up ,took him thirty minutes to come up to the room, said he called the maintenance man , he never showed up! At 3:00 we gave up took cold showers , yeh that’s nice when it’s four degrees outside. 9:30 we getup and stillnohotwater , we go down to the desk and this one speaks even less English , sorry I’m done staying with foreign owned hotels.
Hospedou-se por 1 diária em jan. de 2024
Resposta de sam em 13 de jan. de 2024
Hello, We are sorry about your experience but we did try our best to get the water situation handled, and we did 2-3 hours later when the company came. We are also sorry about the miscommunication.

10/10 - Excelente

PATRICK

4/10 - Insatisfatória

Angela

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our room wasn’t clean
Hospedou-se por 1 diária em dez.. de 2023
Resposta de RAVI em 11 de jan. de 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback is important to us, and we regret that your room did not meet the cleanliness standards we strive to maintain.Please rest assured that we take your concerns seriously, and we have addressed this matter with our housekeeping team to ensure that such lapses do not occur in the future. We appreciate your understanding and patience.To make amends for the inconvenience, we would like to offer you [specific compensation or gesture]. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we are committed to making things right for you.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely,

8/10 - Boa

Kenneth R

Pontos positivos: Comodidades
Hospedou-se por 1 diária em dez.. de 2023
Resposta de RAVI em 11 de jan. de 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

6/10 - Ok

Andrea

Was a last minute stay. Was good
Hospedou-se por 1 diária em dez.. de 2023
Resposta de RAVI em 11 de jan. de 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

2/10 - Terrível

Ofelia

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em jul. de 2023
Resposta de RAVI em 11 de jan. de 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

10/10 - Excelente

Ann

Hospedou-se por 1 diária em dez.. de 2023
Resposta de RAVI em 11 de jan. de 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

4/10 - Insatisfatória

James, Chanhassen

Viagem de negócios
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Desk staff hard to understand, unfriendly and unconcerned
Hospedou-se por 2 diárias em dez. de 2023
Resposta de RAVI em 11 de jan. de 2024
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you experienced with our desk staff. Providing excellent service is a top priority for us, and we regret that your interactions did not meet the standards we aim to uphold.We take your feedback seriously, and we will address this matter promptly with our front desk team. Communication and friendliness are crucial aspects of guest satisfaction, and we will ensure that our staff is trained to provide a more welcoming and understanding experience.If there are specific details or incidents you would like us to investigate further, please feel free to share them with us. We value your feedback as it helps us improve and provide better service to our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 - Excelente

Valerie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Exceptional staff and service!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de RAVI em 11 de jan. de 2024
Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you experienced exceptional service from our staff during your stay. Providing outstanding service is our top priority, and it's always rewarding to know that our efforts have made your visit memorable.Your kind words will be shared with our team, and we truly appreciate your recognition. If there's anything specific that stood out to you or if you have any additional comments, please feel free to share. We value your feedback and look forward to the opportunity to welcome you back in the future.Once again, thank you for choosing Americinn . We are honored to have had you as our guest.Best regards,

10/10 - Excelente

Valerie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Would definitely stay again!!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de RAVI em 11 de jan. de 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience during your stay with us and that you would definitely stay again. Your satisfaction is our ultimate goal, and we're grateful for your endorsement.If there's anything specific that made your stay enjoyable or if you have any suggestions for improvement, we'd love to hear more about it. Your insights are valuable to us as we strive to provide the best possible experience for our guests.We look forward to the opportunity to welcome you back for another great stay in the future. Thank you for choosing Americinn Warm regards,

10/10 - Excelente

Keith

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The gentleman at the front desk was kind and courteous. We appreciated him very much.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de RAVI em 11 de jan. de 2024
Thank you for taking the time to share your positive experience with our front desk staff. We are delighted to hear that the gentleman at the front desk was kind and courteous, and we appreciate your recognition of his efforts.Our team takes pride in providing excellent service, and your feedback serves as encouragement to continue delivering the best possible experience for our guests. If there are any specific details or aspects of your interaction that stood out, we'd love to hear more.It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another pleasant stay. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.Warm regards,

8/10 - Boa

Dalton

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was nice. Clean rooms, quiet, comfy pillows and bed.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de RAVI em 11 de jan. de 2024
Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel to be nice, with clean rooms, a quiet environment, and comfortable pillows and beds.Your satisfaction is our top priority, and we appreciate your recognition of our efforts to provide a welcoming and comfortable experience for our guests. If there's anything specific that stood out to you during your stay or if you have any suggestions for improvement, please feel free to share.We look forward to the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing Americinn .Warm regards,

6/10 - Ok

Rebecca

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
It’s a pretty run down facility with some light upgrades. Close to family and a lot of retail.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de RAVI em 11 de jan. de 2024
Thank you for providing your feedback about your recent stay at our facility. We appreciate your honest assessment and value your input.We acknowledge your observations about the condition of the facility, and we want to assure you that we take guest feedback seriously. We are continuously working to make improvements and upgrades to enhance the overall guest experience.Being close to family and retail options is certainly a convenience, and we hope that aspect of your stay was beneficial. If there are specific areas or features you feel need attention or improvement, we would appreciate more details to help us address those concerns.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Best regards,

6/10 - Ok

Doug

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The bed was very comfortable but the pillows were not.there was no coffee available in the morning and no staff around .
Hospedou-se por 1 diária em nov. de 2023
Resposta de RAVI em 11 de jan. de 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments, and we are sorry to hear that your experience did not meet your expectations.We're pleased to know that you found the bed comfortable, but we apologize for the inconvenience with the pillows. We understand the importance of a good night's sleep, and we will certainly look into improving the quality of our pillows.Additionally, we apologize for the lack of coffee availability in the morning and the absence of staff. This is not the level of service we aim to provide, and we will address these issues promptly to ensure a more seamless and enjoyable stay for our guests.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything specific you would like us to address or if you have further comments, please feel free to share.Thank you for bringing these matters to our attention.Best regards,

8/10 - Boa

Randy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de RAVI em 11 de jan. de 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,

8/10 - Boa

Dean

Pontos positivos: Limpeza
Nice no frills option at a good price.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de RAVI em 11 de jan. de 2024
Thank you for taking the time to share your feedback. We appreciate your positive comments about our hotel being a nice, no-frills option at a good price.Providing excellent value for our guests is important to us, and we're glad to hear that you found the pricing reasonable and the accommodations fitting your needs. If there are specific aspects of your stay that stood out or if you have any suggestions for improvement, please feel free to share.We value your business and hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,

6/10 - Ok

Mark

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em nov.. de 2023

8/10 - Boa

Terri

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice room with adequate amenities.
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Location Makes This A Great Stay
The staff was friendly, the room was clean. But I question the practice of putting the mini-fridge inside a cabinet. I get that it looks good from an aesthetic point of view, but refrigerators produce heat, and you're trapping that heat inside the box the fridge is in. That makes the fridge warm and it has to work even harder to keep things cold. In fact, when I left the cabinet door open the items in the fridge got colder. What you have now is an unending cycle of something that's supposed to be cold being warmed from the outside. This is not only bad for the refrigerator itself, it's bad for the environment.
Hospedou-se por 2 diárias em nov.. de 2023

8/10 - Boa

Joanne

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
We stayed for 4 night's so we could go to Paisley Park. Location is great east to get to and enough things close by (food, shoos etc) . The staff at the prioerty were nice, friendly and helpful. The property is a little outdated and could do with some TLC. But you get what you pay for. We had one day that we didnt get room service and were surprised as rhey were outside.our door as we left for the day. The pool and hot tub are ok, again a little dated and need some TLC . The change room is not great, i chose not to use it. Breakfast was ok, waffles, sausage, powdered egg, bagels or toast etc nothing special but again was good for the price
Hospedou-se por 4 diárias em out. de 2023

10/10 - Excelente

Susan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Easy check-in, clean, comfortable hotel. Relaxed in the hot tub and pool after our long drive. Easy access to Chanhassen Dinner Theater for the production we attended. Good hot breakfast options. We definitely would stay again!
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

JANELL

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Nice location & large spacious room. Room was hard to cool down & we could only get lukewarm water out of the shower. Also, no staff at the desk for checkout.
Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

Kristin

Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Sian

Pontos negativos: Serviço e funcionários
This hotel is dated, the fire in the reception area needs to be serviced as it doesn’t give out any heat. The breakfast was so so, no gluten free options. The rooms were not serviced every day and the heating and air conditioning was very noisy. The one plus was the shower it was excellent. Chanhassen has limited hotel availability so I guess they don’t really care, hospitality was non existent. Sure a shame as Chanhassen is a very welcoming town full of great people with great local amenities. Sad to say I would not stay at this hotel again.
Hospedou-se por 7 diárias em out. de 2023

6/10 - Ok

cody

Hospedou-se por 1 diária em out. de 2023
Resposta de RAVI em 11 de jan. de 2024
We sincerely appreciate your positive feedback regarding the massage you received during your stay. It's wonderful to hear that you found it enjoyable and relaxing. Our team works hard to ensure our guests have a comfortable and memorable experience, and we're delighted that the massage added to your overall satisfaction.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,

6/10 - Ok

Henry

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The property is pretty run down. No amenity like bottled water in your room are offered at the front desk. Only available through a pop machine. Standard of Maintenance and cleanliness is very mediocre. But the people were friendly
Hospedou-se por 1 diária em out. de 2023

6/10 - Ok

Babara

Viagem em grupo
Breakfast was not good. They put 2 women in a room with small vanity and there were larger ones in the hotel. Never got a receipt. The whole staff was Indian. Hard to communicate.
Hospedou-se por 5 diárias em out. de 2023

10/10 - Excelente

Alice

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recommend
Excellent breakfast spread, especially the coffee. Very friendly staff-always willing to help.
Hospedou-se por 3 diárias em out. de 2023

10/10 - Excelente

gina

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pool And Jacuzzi was great
Hospedou-se por 2 diárias em out. de 2023

4/10 - Insatisfatória

Eudora

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I’ve stayed here in the past the property had really declined over the last 2 years. The towels were worn and stained; one of the queen beds had dirty linen and the room smelled musty and stale and we couldn’t open the windows for fresh air. I wouldn’t recommend it and will not be staying here in the future.
Hospedou-se por 4 diárias em out. de 2023
Resposta de sam em 31 de out. de 2023
Thank you for writing a review. We are delighted to know that you were pleased with the comfortable bed, room, hot breakfast and hot tub. On the other hand, we are saddened to hear that your experience was anything less than satisfying due to the staff service, the condition of the pancake maker and fitness center as well as the pool temperature at that time. Know that your feedback is much appreciated as it assists us in our continuous goal of growing and improving our hotel. We hope that you will consider staying with us again so that we may have the opportunity to provide you with an experience that is truly excellent in all aspects

6/10 - Ok

Krista

Viagem em grupo
Check in attendant was not very personable. Acted like she didn’t want to be there. Bathroom fan in room didn’t work and there was no drain cover in the shower. Breakfast was not maintained and food choices were nothing great. It was a clean and quiet hotel. We had a King room with a hot tub. Bed was comfortable and the tub was older, but worked. I would stay again, but not rely on breakfast. I’d eat out instead.
Hospedou-se por 1 diária em out. de 2023

4/10 - Insatisfatória

Edward

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room we got had hair stuck on the mirror. What looked to be a pubic hair left in the jaquazzi. Had someone else’s left over gold fish crackers under a chair. They did offer us to move but wasn’t sure if they had another clean room. The language barrier was hard to communicate with.
Hospedou-se por 2 diárias em out. de 2023

8/10 - Boa

Gail

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Comfortable and safe stay
Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

Cynthia

Viagem em grupo, Viagem com a família
Pontos positivos: Serviço e funcionários
What I liked was that is was close to where I needed it to be and personnel were courteous and respectful. Breakfast was adequate. What I didn't like was the condition of property. Needed updating, but at least it was clean. Hard to get a old tub to sparkle when it has seen better days.
Hospedou-se por 3 diárias em out. de 2023