Classificações com base em 275 avaliações verificadas

3,3 de 5
77% dos hóspedes recomendam
3,4 Limpeza do quarto
3,5 Serviço e equipe
3,2 Conforto do quarto
3,1 Condição do hotel
Avaliações verificadas da Expedia
2 de 5
por um viajante verificado

Não recomendo

Publicado em 15 de nov de 2019 na Hotels
O hotel se diz 4 estrelas mas na verdade sao 2 ou no maximo 3 estrelas, estrutura antiga, o chuveiro do quarto nao ficava fixo a parede (quebrado), apesar de ter pago todas as taxas e impostos na reserva, o hotel cobrou uns 50 euros de uma “taxa da cidade” que não estava descrito na reserva que teria mais este adicional, apesar de ter argumentado e mostrado que já havia pago por todas as taxas o hotel não abriu mão deste valor. Nem todos os funcionários da recepção falavam inglês ou espanhol, o que dificultou a comunicação com turistas brasileiros. Para um 2 ou 3 estrelas o hotel está ok, mas não é o luxo que parece nas fotos.
Comentário de Administração do hotel
19 de nov de 2019 por LAILA BOURBAH,Administração do hotel
Dear Valued Guest, Thank you for providing feedback regarding your recent stay. We take your comments very seriously and highly regret that we were not able to meet your expectation. We sincerely apologize for the inconvenience please be assured that your comments will be shared amongst out team and proper action will be taken to continuously improve the quality of our service. Sincerely LAILA BOURBAH
5 de 5
por um viajante verificado

Nice hotel

Publicado em 5 de mar de 2020 na Hotels
Good stay
Comentário de Administração do hotel
6 de mar de 2020 por LAILA BOURBAH,Administração do hotel
Dear Valued Guest, Thank you for such wonderful comments! We are so glad to hear that you had a nice time during your stay with us and that you were able to enjoy our hotel's amenities; it was a pleasure to provide you with a seamless stay. We are thrilled every experience you had exceeded your expectations and hope we get the opportunity to continue to welcome you back in the future. Sincerely, LAILA BOURBAH
2 de 5
por um viajante verificado

Publicado em 3 de mar de 2020
Comentário de Administração do hotel
3 de mar de 2020 por LAILA BOURBAH,Administração do hotel
Dear Valued Guest, Thank you for taking the time out to share your experience with us and we look forward to seeing you on your next trip to Marrakech. Sincerely LAILA BOURBAH
2 de 5
por um viajante verificado

Hotel très vieux et lit très inconfortable...

Publicado em 29 de fev de 2020 na Hotels
Ne mérite vraiment pas un 4 étoiles ! L'hotel est très vieux et la décoration pas flateuse... Le matelas est très dur, j'avais l'impression de dormir sur du bois et d'ailleurs je n'ai pas réussi à dormir du TOUT ! De plus, c'est très mal insonorisé alors le bruit est omniprésent (route comme couloir...). Je déconseille...
Comentário de Administração do hotel
4 de mar de 2020 por LAILA BOURBAH,Administração do hotel
Cher client, Nous vous remercions d’avoir pris le temps de nous faire part de votre ressenti suite à votre passage au Mogador Gueliz. Nous sommes profondément désolés que votre expérience n’ait pas été à la hauteur de vos espérances. Nous vous remercions de nous en avoir fait part, nous permettant ainsi d’identifier les imperfections qui vous ont marquées et qui, de toute évidence, nécessitent toute notre attention. Sachez que vos remarques nous sont précieuses et ont bien été prises en compte. Toutefois, nous espérons avoir l’opportunité de vous accueillir à nouveau et vous démontrer le niveau d’excellence pour lequel nous sommes reconnus Dans cette attente, veuillez agréer nos salutations les meilleures. Cordialement LAILA BOURBAH
2 de 5
por um viajante verificado

Publicado em 25 de fev de 2020
It was noisy and not clean I did not like the buthroom No light
Comentário de Administração do hotel
25 de fev de 2020 por LAILA BOURBAH,Administração do hotel
Dear Valued Guest, Thank you for providing feedback regarding your recent stay. We take your comments very seriously and highly regret that we were not able to meet your expectation. We sincerely apologize for the inconvenience please be assured that your comments will be shared amongst out team and proper action will be taken to continuously improve the quality of our service. Sincerely LAILA BOURBAH
2 de 5
por um viajante verificado

absolute waste of money.

Publicado em 24 de fev de 2020 na Hotels
Arrogant and rude reception staff, unwilling to help when they could not find me booking via hotels.com Then they had the cheek ask for payment again and wanted to hold my passport just in case the booking I had already paid for did not materialise. Bed has rock hard with old dated linen. The toilet only flushed 1st then kept trying to fill all night long. Shower head broken with no pressure. Only God knows how they have a 4star rating. Thoroughly disappointed. Abosolute waste of money. Avoid unless like me you have be travelling for 24hrs and are desperate for a nights sleep. You have been warned..!!!!
Comentário de Administração do hotel
25 de fev de 2020 por LAILA BOURBAH,Administração do hotel
Dear Thank you very much for taking the time to review your Mogador Express Gueliz experience; we really appreciate our guests to give us such feedback. We are sincerely sorry for not having lived up to your expectations. We hope to have the opportunity to catch up. We hope to have the pleasure of welcoming you again in the near future. Sincerely LAILA BOURBAH
5 de 5
por um viajante verificado

Publicado em 17 de jan de 2020
It. Had. A. Really nice. Spa. With. Great. And helpful. Staff
Comentário de Administração do hotel
17 de jan de 2020 por LAILA BOURBAH,Administração do hotel
Dear Valued Guest, Thank you for such wonderful comments! We are so glad to hear that you had a nice time during your stay with us and that you were able to enjoy our hotel's amenities; it was a pleasure to provide you with a seamless stay. We are thrilled every experience you had exceeded your expectations and hope we get the opportunity to continue to welcome you back in the future. Sincerely, LAILA BOURBAH
5 de 5
por um viajante verificado

Bravo

Publicado em 14 de jan de 2020 na Hotels
Merci Marrakech
Comentário de Administração do hotel
14 de jan de 2020 por LAILA BOURBAH,Administração do hotel
Cher Monsieur AHEG NOUREDDINE , Merci beaucoup d'avoir choisi notre chaîne hôtelière Mogador hôtels pour séjourner parmi nous et pris le temps de partager votre appréciation. Nous sommes tous très heureux d'avoir pu vous offrir une expérience absolument parfaite et espérons avoir le plaisir de vous servir régulièrement à l'avenir. Sincèrement, LAILA BOURBAH
3 de 5
por um viajante verificado

Ok

Publicado em 8 de jan de 2020 na Hotels
Comentário de Administração do hotel
9 de jan de 2020 por LAILA BOURBAH,Administração do hotel
Dear Rosmin Thank you for taking the time out to share your experience with us and we look forward to seeing you on your next trip to Marrakech. Sincerely LAILA BOURBAH
2 de 5
por um viajante verificado

Publicado em 8 de jan de 2020 na Hotels
Hôtel noté 4 étoiles qui n'a rien d'un 4 étoiles. Wifi trop faible, télévision date des années 80 sans chaine internationale, service carrément nul (demande de passage d'un technicien pour avoir du chauffage et qui n'est jamais venu !)
Comentário de Administração do hotel
8 de jan de 2020 por LAILA BOURBAH,Administração do hotel
Cher JEAN-MARC Merci beaucoup d'avoir choisi notre chaîne hôtelière Mogador hôtels pour séjourner parmi nous et pris le temps de partager votre appréciation et serons ravis de vous accueillir de nouveau lors d’un prochain séjour. LAILA BOURBAH
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