Classificações com base em 189 avaliações verificadas
4,4 Limpeza do quarto
4,6 Serviço e equipe
4,2 Conforto do quarto
4,1 Condição do hotel
Avaliações verificadas da Expedia
por Thais - São Paulo
Excelente localização
Publicado em 6 de jan de 2015 na HotelsExcelente localização e infra estrutura oferecida.
por um viajante verificado
One of our favourite hotels
Publicado em 28 de mar de 2020 na HotelsOne of the nicest hotels we have stayed in. Wonderful staff, restaurant, swimming pool and room.
Concierge was very helpful assisting us with flight changes to return to Australia.
Comentário de Administração do hotel
29 de mar de 2020 por Yin Wai Wai Lwin,Administração do hotel
Dear Allan,
Mingalarbar, greetings from Mandalay,
We are very delighted to read your positive comment on our property. We really appreciate your comment regarding our customer service. It is great to hear that you had a nice stay with us.
Thank you once again for your review and we hope you and your family stay healthy in this very peculiar time.
Sincerely,
Yin Wai Wai Lwin
Guest Experience Manager
por um viajante verificado
Publicado em 12 de mar de 2020 na Hotels
Comentário de Administração do hotel
14 de mar de 2020 por Chotsittisak,Administração do hotel
Dear Guest,
Mingalabar from Mandalay.
Thank you for your positive feedback with ten points rating. We are delighted that you have given us the chance to show our hospitality and the high quality of service. We hope to welcome you back again in the near future.
Kind regards,
Chotsittisak Chitsanupongthorn
Rooms Division Manager
por um viajante verificado
Publicado em 28 de fev de 2020
Comentário de Administração do hotel
28 de fev de 2020 por Yin Wai Wai Lwin,Administração do hotel
Dear Guest,
Mingalarbar, greetings from Mandalay!
Thank you very much for your positive review regarding your stayed with us.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to welcome you back to our resort for your next stay with us!
Kind Regards,
Yin Wai Wai Lwin
Guest Experience Manager
por um viajante verificado
City oasis.
Publicado em 26 de fev de 2020 na HotelsLovely hotel to escape the hustle and bustle of Mandalay.
Comentário de Administração do hotel
26 de fev de 2020 por Yin Wai Wai Lwin,Administração do hotel
Dear Guest, Mingalarbar, greetings from Mandalay! We are very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience with us, we hope your next visit will be as pleasant as the previous one. We look forward to welcome you back to our resort again in the future. Sincerely, Yin Wai Wai Lwin , Guest Experience Manager
por um viajante verificado
Very good
Publicado em 22 de fev de 2020 na HotelsThe hotel's facilities, breakfast, staff, service - excellent
The breakfast is rich and tasty, but the lunch box they gave us instead of breakfast was very poor. the room - nice and convenient.
Comentário de Administração do hotel
23 de fev de 2020 por Yi Yi ,Administração do hotel
Dear Guest,
Mingalabar from Mandalay.
Thank you for stayed with us. We are delight that you have given us a chance to show our hospitality and services.
Please accept our apology for the lunch box which did not meet your satisfaction.
Thank you once again for all of your comments.
Kind regards,
Yi Yi Win
Duty Manager
por um viajante verificado
Publicado em 21 de fev de 2020 na Hotels
Comentário de Administração do hotel
21 de fev de 2020 por Chotsittisak,Administração do hotel
Dear Guest,
Mingalabar from Mandalay.
Thank you for stayed with us. We are delight that you have given us a chance to show our hospitality and services. We hope your stayed with us at this time is memorable one. Thank you once again for sharing your stayed experience with us and other travelers. We hope to welcome you back again in the future.
Kind regards,
Chotsittisak Chitsanupongthorn
Rooms Division Manager
por um viajante verificado
Publicado em 13 de fev de 2020 na Orbitz
The room was dated. Few outlets. Small, simple bathroom. AC didn't work well.
Comentário de Administração do hotel
13 de fev de 2020 por Chotsittisak ,Administração do hotel
Dear Guest,
Mingalabar from Mandalay,
Thank you very much for your candid review of your recent stay at our hotel. We are delighted that you have given us the chance to show our hospitality and the service.
Meanwhile, we sincerely regret if any facilities and the service provided did not meet your fully expectations. Thank you for your comments about room and the bathroom as well as the air-conditioning, the Improvement on this matter will be part of our renovation plan.
We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank you once again for your choosing our hotel for your stay in Mandalay at this time. We hope to welcome you back again in the future.
Kind regards,
Chotsittisak Chitsanupongthorn
Rooms Division Manager
por um viajante verificado
Publicado em 13 de fev de 2020 na Hotels
the people and the grounds are amazing. Love the pool and the room too. Had a massage and it was likewise fantastic.
Comentário de Administração do hotel
13 de fev de 2020 por Chotsittisak,Administração do hotel
Dear Guest,
Greetings from Mandalay.
We are very much appreciate your comments regarding your stay at the Mercure Mandalay Hill Resort.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you for sharing your experience with us and other travelers, we hope your next visit will be as pleasant as the previous one.
We look forward to welcome you back to our resort again in the future.
Sincerely,
Chotsittisak Chitsanupongthorn
Rooms Division Manager
por um viajante verificado
Publicado em 11 de fev de 2020
Comentário de Administração do hotel
13 de fev de 2020 por Chotsittisak,Administração do hotel
Dear Guest,
Mingalabar from Mandalay.
Thank you for your positive feedback with four points rating for us. We are delighted that you have given us the chance to show our hospitality and Mandalay friendly service. We hope to welcome you back again in the future.
Kind regards,
Chotsittisak Chitsanupongthorn
Rooms Division Manager
