Dear Liza,Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff friendly and genuine, and that you enjoyed our breakfast offerings. We apologize for any inconvenience caused by the dated aspects of our property. Your comments will be taken into consideration as we continue to strive for improvements. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,JulianFront Office Supervisor

Dear Anthony,Thank you for your feedback. We're glad to hear that you found our staff to be friendly and that you appreciated the spaciousness of our rooms. We apologize for any inconvenience caused by the ongoing repairs and renovations. Your comments will be shared with our maintenance team to ensure that such issues are addressed promptly and efficiently in the future. We hope to have the opportunity to welcome you back for a more seamless experience.Best regards,JulianFront Office Supervisor

Dear Kara,Thank you for taking the time to leave such a positive review. We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. If you have any further feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,JulianFront Office Supervisor

Dear Robert,Thank you for your excellent rating and for choosing to stay with us. We're thrilled to hear that you had a pleasant experience during your time here. If you have any suggestions or if there's anything we can do to enhance your future visits, please feel free to reach out. We appreciate your feedback and look forward to welcoming you back soon!Best regards,JulianFront Office Supervisor

Dear Venkat,Thank you for taking the time to share your positive feedback. We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,JulianFront Office Supervisor

Dear Sky,Thank you for the review!Best Regards,JulianFront Office Supervisor

Dear Thierry,Thank you for your feedback. We appreciate your comments on the room size and included breakfast. We apologize for any inconvenience caused by outdated facilities, limited parking, and the jacuzzi/pool closure. Your feedback is valuable, and we will address these issues to improve the guest experience. We hope to welcome you back for a better stay in the future.Best regards,JulianFront Office Supervisor

Dear Ru,Thank you for sharing your feedback following your recent stay with us. We appreciate the time you took to provide your review.It's important to us that all our guests have a comfortable and enjoyable experience, and we're sorry to hear that your stay fell short of expectations. We value your feedback and would like to learn more about your specific experience to address any issues you encountered during your time with us.If you're willing, please reach out to us directly so we can discuss your concerns further and work to resolve them. Your satisfaction is important to us, and we want to ensure that any issues you experienced are addressed appropriately.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,JulianFront Office Supervisor

Dear Ailian,Thank you for taking the time to leave a review. We apologize for the inconvenience you experienced with the hot water during your stay. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will work diligently to address the hot water issues to prevent similar occurrences in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out to us.Best regards,JulianFront Office Supervisor

Dear Jacob,Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you found your experience easy and convenient. We appreciate your feedback and hope to welcome you back again soon.Best regards,JulianFront Office Supervisor

Dear Mahafrin,Thank you for your wonderful rating! We're thrilled to hear that you had a pleasant experience during your stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Best regards,JulianFront Office Supervisor

Dear Carlos,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the jacuzzi and pool not being available during your stay. We understand how disappointing it can be when amenities are not in working order, especially when they were a significant factor in your decision to book with us. Your feedback is important, and we will do our best to ensure that such issues are addressed promptly. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.Sincerely,JulianFront Office Supervisor

Dear James,Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our pool facilities and the hot water in your shower.Your comments are concerning, and we take them very seriously. Rest assured, we will address these issues promptly to ensure a more enjoyable experience for our guests in the future.We appreciate your kind words about our spacious rooms and lobby. If there's anything else we can do to improve your stay or if you have any further concerns, please don't hesitate to contact us directly.We hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,JulianFront Office Supervisor

Dear Kathleen,Thank you for taking the time to leave a review of your recent stay with us. We're glad to see that you had a positive experience overall.If there's anything specific you feel we could improve upon to turn that 4 into a 5, please don't hesitate to let us know. Your feedback is invaluable to us as we continuously strive to enhance the experience for all our guests.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,JulianFront Office Supervisor

Dear Mari,Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a great experience during your stay. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards,JulianFront Office Supervisor

Thank you for the review!

Thank you for the review!

Dear Cami & Bella,Thank you for taking the time to share your feedback with us on Expedia! We're glad to hear that you found our property to be good.We appreciate your suggestion regarding the cleanliness of the carpets throughout the hotel. Please rest assured that we take your feedback seriously, and we will address this matter to ensure that our facilities meet the highest standards of cleanliness and comfort for our guests.Your feedback is invaluable to us as we strive to continuously improve our services. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,JulianFront Office Supervisor

Dear Sopon,Thank you for sharing your feedback with us on Expedia! We're delighted to hear that you enjoyed our hotel's location.Ensuring that our guests have a convenient and enjoyable stay is one of our top priorities, and we're glad to know that our location met your expectations. If there's anything else we can do to further enhance your experience in the future, please don't hesitate to let us know.We appreciate your patronage and hope to welcome you back for another pleasant stay soon!Warm regards,JulianFront Office Supervisor

Dear Ran,Thank you for sharing your feedback with us on Expedia. We sincerely apologize for the shortcomings you experienced during your stay.It's disappointing to hear that our pool and dry sauna were not in working order and that the pool area did not meet your expectations in terms of cleanliness and maintenance. Please rest assured that we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests.We also apologize for the breakfast items running out and the lack of prompt refill. Your feedback will be shared with our team to ensure that necessary improvements are made to avoid similar issues in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Warm regards,JulianFront Office Supervisor

Dear James,Thank you for taking the time to provide feedback about your recent stay with us on Expedia. We value all guest feedback as it helps us to continuously improve our services.We're sorry to hear that your experience was not fully satisfactory. If there are specific areas where we could have improved or if you have any concerns you'd like to address, please feel free to reach out to us directly.We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,JulianFront Office Supervisor

Dear Kenny,Thank you for the review!

Dear EILEEN,Thank you for sharing your positive feedback with us on Expedia! We're thrilled to hear that you enjoyed your stay with us and that you appreciated our breakfast offerings.Providing a satisfying breakfast experience for our guests is important to us, and we're delighted to know that it enhanced your overall experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We appreciate your patronage and look forward to welcoming you back for another wonderful stay in the future!Warm regards,JulianFront Office Supervisor

Dear Heike,Thank you for your fantastic feedback on Expedia! We're delighted to hear that you enjoyed our breakfast offerings and found our location convenient for skiing.Ensuring our guests start their day off right with a delicious breakfast is a top priority, and we're thrilled that it enhanced your stay with us. Additionally, being close to the skiing area is a great perk, and we're glad you found it convenient.We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay soon!Warm regards,Julian Front Office Supervisor

Dear Said,We're deeply disappointed to hear about your experience, and we apologize for any inconvenience caused by the poor conditions you encountered during your stay.Ensuring our guests' comfort and satisfaction is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and will immediately address any issues to prevent them from recurring in the future.If there are any specific concerns you'd like to share or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Warm regards,JulianFront Office Supervisor

Dear Thomas,Thank you for taking the time to share your recent experience at the Shilo Hotel. We sincerely apologize for the inconveniences you encountered during your stay, especially considering your previous positive experiences with us.It's disheartening to hear that you faced issues such as no hot water, a broken hair dryer, a stain under the sink, and a lukewarm hot tub. Additionally, we regret the lack of food at breakfast, which is certainly not up to our usual standards.Please know that your feedback has been shared with our team, and we will work diligently to address these issues and prevent them from happening in the future. We value your loyalty as a returning guest, and we want to ensure that each visit exceeds your expectations.If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,JulianFront Office Supervisor

Dear Thomas,Thank you for the review!

Dear Jeremy,Thank you for taking the time to provide feedback about your recent stay with us on Expedia. We're sorry to hear that your experience fell short of your expectations.If there are specific areas where we can improve or if you have any concerns you'd like to address, please don't hesitate to reach out to us directly. Your feedback is valuable to us as we strive to enhance the experience for all our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,JulianFront Office Supervisor

Dear Jayne,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be clean and convenient during your recent stay.Your satisfaction is important to us, and we're pleased to know that we met your expectations in these aspects. If there's anything else we can do to improve your experience or if you have any further feedback, please feel free to let us know.We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,JulianFront Office Supervisor

Dear Frances,Thank you for sharing your feedback with us. We appreciate your honesty and take your comments seriously.We understand the importance of providing a comfortable and modern experience for our guests, and we apologize if we fell short of meeting your expectations in this regard. Please know that we are continually evaluating opportunities for improvement, including upgrades and renovations to enhance our facilities.Your feedback helps us prioritize areas for improvement, and we hope to have the opportunity to welcome you back in the future to experience the positive changes we are making.If you have any specific suggestions or further feedback you would like to share, please don't hesitate to reach out. We value your input and are committed to ensuring a pleasant stay for all our guests.Warm regards,JulianFront Office Supervisor

Dear Tim,Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your recent stay.We understand your concerns regarding the condition of the hotel and the discrepancy between the room rate and the perceived value. Please know that we take your comments seriously and are continually working to address any maintenance issues and improve our facilities.We apologize for any inconvenience caused by the issues you mentioned, including the patched hole in the bathroom wall, missing grout in the bathroom tile floor, and the blocked emergency exit door. Rest assured, we are addressing these issues promptly to ensure the safety and comfort of our guests.Regarding the pool and hot tub, we apologize for any inconvenience caused by their closure for repairs. We strive to maintain our facilities to the highest standards, and unfortunately, occasional maintenance is necessary to ensure the safety and enjoyment of our guests.We appreciate your feedback and will use it to improve our services and facilities for future guests. If there is anything else we can do to make amends or if you would like to discuss your concerns further, please do not hesitate to contact us directly.Warm regards,JulianFront Office Supervisor

Thank you for the review!

Dear Carly,Thank you for sharing your feedback about your recent stay with us on Expedia. We apologize for the uncomfortable experiences you encountered during your visit.We are deeply sorry for the incident with the room key and the unexpected encounter upon attempting to enter your room. Additionally, we regret any inconvenience caused by the outdated condition of the room and the early morning disturbance from the housekeeper.Please rest assured that we take your comments seriously and will address these issues internally to prevent similar occurrences in the future.We apologize for falling short of your expectations and for any discomfort you experienced during your stay. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out.We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,JulianFront Office Supervisor

Thank you for the review!

Dear Edward,Thank you for taking the time to provide feedback about your recent stay with us on Expedia. We sincerely apologize for the issues you encountered during your visit.We're sorry to hear about the condition of the facility and the cleanliness of the carpet. Additionally, we regret any inconvenience caused by the noise and vibration in your room, as well as the lack of organization during breakfast.Your comments are concerning, and we take them seriously. We will address these issues internally to prevent similar occurrences in the future. We understand your frustration, and we apologize for falling short of your expectations.If there's anything else you would like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.Warm regards,JulianFront Office Supervisor

Thank you for the review!

Dear Dennis,Thank you for taking the time to leave a review of your recent stay with us on Expedia. We appreciate your feedback regarding the need for updates at our property.Improving our facilities is always a priority for us, and we continuously strive to enhance the experience for our guests. Your comments will be shared with our team as we consider future updates and renovations.If you have any specific suggestions or areas you believe require immediate attention, please feel free to share them with us. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,JulianFront Office Supervisor

Dear Kamil,Thank you for taking the time to share your feedback about your recent 9-day stay with us on Expedia. We're pleased to hear that you found our staff friendly and that overall, you had a good experience.We apologize for the inconvenience caused by the missed cleaning service on two days due to short staffing. However, we're glad to hear that our manager promptly addressed the issue and personally ensured that your linens and towels were changed.Your feedback is invaluable to us as we strive to continuously improve our services, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,JulianFront Desk Supervisor

Dear Vincent,Thank you for your wonderful review and for being a loyal guest year after year. We are delighted to hear that you have always enjoyed your stays with us.Your continued support means a lot to us, and we are grateful for the opportunity to host you each time you visit.We look forward to welcoming you back again next year for another enjoyable stay!Warm regards,JulianFront Desk Supervisor

Dear Eric,Thank you for taking the time to leave a review of your recent stay with us on Expedia, and for your perfect 5 out of 5 rating! We're thrilled to hear that you found our staff to be friendly.Providing exceptional service is our top priority, and we're delighted that our team's efforts made a positive impact on your experience.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,JulianFront Desk Supervisor

Dear Joseph,Thank you! If there's anything you'd like to mention in your review please feel free to do so.

Dear Doris,Thank you for sharing your feedback with us! We're delighted to hear that you had a good short stay with us and that our accommodations met your needs for a few days of skiing.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to let us know.Warm regards,JulianFront Desk Supervisor

Dear Craig,Thank you for taking the time to provide feedback on your recent stay, and for your 5 out of 5 rating on Expedia. We appreciate your insights and apologize for any aspects that did not meet your expectations.Your comments about the appearance, carpet, and pool are noted, and we're actively working on improvements. We value your feedback as it helps us enhance the overall guest experience.If you have any additional suggestions or if there's anything specific you'd like to share, please feel free to let us know. We hope to have the opportunity to provide you with an even better experience in the future.Warm regards,JulianFront Office Supervisor

Dear Sergio,Thank you for sharing your feedback regarding your recent stay, and we're truly sorry to hear about your disappointing experience, especially with the breakfast.We sincerely apologize for the inconvenience you faced, and we understand the importance of a reliable and timely breakfast service. Your comments are taken seriously, and we'll be reviewing our breakfast procedures to ensure this doesn't happen in the future.If you reconsider staying with us, we'll do our best to provide a much-improved experience. Please feel free to reach out if you have any further concerns.Warm regards,JulianFront Office Supervisor