Classificações com base em 230 avaliações verificadas
4,4 Limpeza do quarto
4,5 Serviço e equipe
4,3 Conforto do quarto
4,1 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Publicado em 26 de jan de 2024
This is a greedy hotel. I had a family emergency 1 week out from staying and tried to cancel, not only did i not get a refund, but they were going to charge a fee for cancelling as well as keeping the booking fee.
Disgusting service. I will never stay with a hotel that does this. As it was i had to send my sick children there anyway as i had no choice.
Comentário de Administração do hotel
27 de jan de 2024 por Wayne and Anne,Administração do hotel
Hi Jayson, I don't remember you asking to cancel and I have no emails asking for a cancellation?! The booking was made on 29th December for a Jaylee who arrived on the 20th January... that is really strange because our cancellation period is up to 24 hours prior to check in and we would never not agree to a cancellation 1 week out from a booking plus we don't take payment until the afternoon before the guest arrives so none of what you have written in your review makes sense. If we do cancel the only fee is the first night's accommodation.
por um viajante verificado
Publicado em 23 de jan de 2024
I have been staying here for 40 years and it has always been good real family friendly
Comentário de Administração do hotel
27 de jan de 2024 por Wayne and Anne,Administração do hotel
Thanks Alexander for your lovely comment and review.
por um viajante verificado
Publicado em 17 de jan de 2024
Comentário de Administração do hotel
27 de jan de 2024 por Wayne and Anne,Administração do hotel
Thanks for taking the time to review us Fraser and for the great score.
por um viajante verificado
Publicado em 23 de dez de 2023
Clean and very helpful staff will definitely stay here again
Comentário de Administração do hotel
7 de jan de 2024 por Wayne and Anne,Administração do hotel
Thanks for the wonderful review Sharon
por um viajante verificado
Publicado em 5 de dez de 2023 na Hotels
Comentário de Administração do hotel
15 de dez de 2023 por Wayne and Anne,Administração do hotel
Thanks so much for your awesome review score, we do appreciate it.
por um viajante verificado
Publicado em 1 de dez de 2023 na Hotels
Comentário de Administração do hotel
15 de dez de 2023 por Wayne and Anne,Administração do hotel
Hi Julie, thanks so much for the great review score!
por um viajante verificado
Publicado em 22 de nov de 2023
Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable.
Comentário de Administração do hotel
3 de dez de 2023 por Wayne and Anne,Administração do hotel
Thanks Jennifer, we're glad you enjoyed your stay with us.
por um viajante verificado
Publicado em 1 de nov de 2023 na Wotif
Comentário de Administração do hotel
3 de dez de 2023 por Wayne and Anne,Administração do hotel
Thanks Jamie, we hope to see you again.
por um viajante verificado
Publicado em 16 de out de 2023
Comentário de Administração do hotel
15 de nov de 2023 por Wayne and Anne,Administração do hotel
Thanks for the awesome Review Hannah.
por um viajante verificado
Publicado em 13 de out de 2023 na Wotif
Great place to stay. 4 lady bowlers shared the family room. Have stayed at many motels on trips away and this would be the best. Real crockery and cutlery unlike some. One lady a smoker and was made feel comfortable in lovely smoking area. Will be recommending to anyone looking for accommodation in Mackay. Kaye Cooper Townsville
Comentário de Administração do hotel
29 de out de 2023 por Wayne and Anne,Administração do hotel
Thanks for the really lovely review and comments Kaye, we do appreciate them