- Pontos positivos: Limpeza
- Pontos negativos: Serviço e funcionários e comodidades
I am reviewing this hotel because I think I’d like to know more honest reviews when booking. I think i paid abojt $250 per night for the regular hotel price. This included NOTHING- no WiFi, no gym, no meals. I knew this wouldn’t include those things but I did expect more than just a hotel. I expected nice restaurants and good service. This just wasn’t the case! The service was lousy about 75% of the time. I will say we had the best luck at the hotel lobby restaurant but the pool service, the bartenders, the gym (Luis acted so annoyed to be talked to), just didn’t meet my expectations for a resort. It was more like a motel. You get a room, but the rest is up to you. At the pool one day we were invited to a fiesta night and it was really good (don’t get me wrong, it was $48 per person). I wish I knew more of these things existed. Maybe they didn’t who knows. But basically it was a fancy motel. Even service wasn’t very great. Once day we burned something in our kitchen and the smoke detector went off. No one came or anything. We put the burnt out outside and then aired out the room by opening the door. Very oddly, 2 days later someone called and asked if everything was ok because the door was open. So we stayed in a smoke smelling room because they never cleaned it up and the circulation is so bad (I think the vent doesn’t go to the outside just recirculates the room). Also- it was 58 degrees at night and there is no heat in the rooms- only AC- so we were FREEZING at night!!