Piscina externa, funciona das 7h às 22h, barracas de cortesia

Avaliações de Level Los Angeles Downtown - South Olive

4.5 out of 5
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 524 de 1002 avaliações" "
Nota 8 - Boa. 182 de 1002 avaliações" "
Nota 6 - Ok. 115 de 1002 avaliações" "
Nota 4 - Insatisfatória. 80 de 1002 avaliações" "
Nota 2 - Terrível. 101 de 1002 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

8,4/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Luciano

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Great apartments and services, poor location
Great apartments and services, poor location
Hospedou-se por 4 diárias em nov.. de 2022
Resposta de Aaron Gonzales- Guest Services Manager em 29 de nov. de 2022
We certainly aim deliver a luxury hotel experience while still having all the conveniences of home within each beautifully designed suite. We are very pleased you enjoyed your suite. Since the pandemic, Downtown LA has experienced many changes. We are excited to see DTLA return to its former glory in the near future. We hope to welcome you back to see the difference.

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente hotel! Super recomendado em todos os quesitos, limpeza, localização, comodidades, qualidade, atenção dos funcionários.. tudo! Vale cada centavo pago!
Hospedou-se por 2 diárias em mar. de 2020
Resposta de Aaron Gonzales: Guest Services Manager em 14 de mai. de 2021
Thank you for being our guest at LEVEL and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to LEVEL in the near future. Thank you again!

6/10 - Ok

Arun K

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
The views of downtown LA and surrounding were amazing. The sunrise and sunsets were gorgeous. However the property seems neglected. The 2 bedroom suite we were in had power outlets in the kitchen that didn’t work and one was broken. The dishwasher didn’t really work. Only the TV in the living room worked, the TVs in other 2 rooms didn’t work with the remote. The pool was under maintenance and guest were offered to use the pool in the neighboring property. But the basketball court was great, my son and I enjoyed it. Since we were out pretty much all day sightseeing so didn’t really have much time time to watch TV or do extensive cooking so we made do
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Gnarley

Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Prince, Katy

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 23 de abr. de 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

2/10 - Terrível

Micheal

Viagem de negócios, Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
During my stay my air-conditioning went off for 5 hours and i had to take a cold shower with low water pressure and then no water on Friday due to a pipe burst
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 23 de abr. de 2024
I'm sorry to hear about the issues you experienced during your stay. We understand how disruptive it can be to have air-conditioning problems and water pressure issues, especially when you're looking to relax and unwind. Our team worked hard to fix the pipe burst and restore services as quickly as possible. We appreciate your patience during these unforeseen circumstances, and we value your feedback as it helps us improve. Please reach out if you'd like to discuss your experience further or if there's anything we can do to make it right. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future.

10/10 - Excelente

Edvin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beat my expectations!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 16 de abr. de 2024
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience

4/10 - Insatisfatória

Megan

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Comodidades e condições e instalações da propriedade
My tv stop working many times. I was told the pool was open but it was closed had to go to the sister property.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 14 de abr. de 2024
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.

10/10 - Excelente

Brian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was clean with amazing views of downtown los angles restaurants & shopping stores were in walking distance of our suite. the only issue was someone that occupied the suite next ours had at least 2 or 3 small dogs that were constantly barking or growling upon us entering or leaving our room and sometimes throughout the night we could hear them. other than that it’s a beautiful place to stay while in DTLA!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 14 de abr. de 2024
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.

10/10 - Excelente

Illan

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 15 de abr. de 2024
We're so glad you enjoyed your stay at Level ! Thank you for taking the time to share your positive experience. It’s heartening to hear such glowing feedback score, and we can’t wait to have you stay with us again soon!

8/10 - Boa

Kalecia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay. We enjoyed our view. Please be prepared for the $100 a night incidentals charge. This was not disclosed at booking.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 8 de abr. de 2024
We're delighted to hear that you enjoyed your stay and the views at Level! Your feedback is invaluable, and we apologize for any lack of clarity regarding the incidental charge. We strive for transparency in all our communications and will take immediate steps to ensure our guests are fully informed about all potential charges at the time of booking. Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back to Level soon.

10/10 - Excelente

Lorena

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 9 de abr. de 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 - Insatisfatória

Heather Anne

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 8 de abr. de 2024
We want to extend our sincerest apologies for the discomfort you experienced during your recent stay at Level. It's disheartening to learn that we fell short of delivering the exceptional stay we strive for. Your feedback, while unspecified, is incredibly important to us and prompts immediate reflection and action to ensure that such issues are addressed and rectified. We deeply value your patronage and would welcome the opportunity to regain your trust. Please feel free to reach out directly should you wish to discuss your experience further or give us the chance to make amends.

4/10 - Insatisfatória

Amy

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
We had a two bedroom, 2 bath suite which was super spacious and worked out well for our family of 5. However, we were pretty grossed out by how filthy it was. Cabinets had dirty handprints all over them and there were crumbs on the shelves. Shower had someone’s leftover shavings on top of the shampoo dispenser, grimy floors, baseboards in bad shape and pulling away from the wall. Our room looked over the patio where they project the movies outside each night and it was extremely loud pretty late into the night. The hallways smelled strongly of weed and some type of food cooking constantly. One of the biggest let downs were that because of the pictures we were expecting a really nice pool and hot tub area and all we found was an empty, run-down looking pool and a half-full hot tub that was out of service. Definitely wouldn’t have stayed there if we knew that were the case. The self parking was convenient but seemed a bit steep at $50/day. On the positive side the towels were really soft and the bed linens were clean and crisp.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 8 de abr. de 2024
Thank you for sharing your experience. It's great to know that the size and layout of the suite met the needs of your family, but we're truly sorry to hear about the cleanliness issues and other concerns you encountered. We hold ourselves to a high standard of cleanliness and maintenance, so it's disappointing to learn we fell short. We're also addressing the noise from the outdoor movie projections to ensure a more peaceful environment for our guests. Regarding the pool and hot tub, we're actively working on enhancements and regret any inconvenience caused by their current state. We appreciate your comments on the parking fees and will review our pricing structure. It's a relief to know you found comfort in the quality of our towels and bed linens. We're committed to making improvements and hope to restore your confidence in us for a future stay.

10/10 - Excelente

Chelsea

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were pleasantly surprised to find this hotel. Modern and clean, the rooms were incredibly spacious. The hotel is pet friendly but still feels high end. Our dogs loved the city views. Friendly, accommodating staff. Will stay here next time we visit LA!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 8 de abr. de 2024
It's heartening to hear that your stay at Level exceeded your expectations with its contemporary design, cleanliness, and spaciousness. We're thrilled that both you and your pets enjoyed the cityscape from your room and that our team made a positive impression with their friendliness and helpfulness. We eagerly look forward to your next visit to LA and ensuring another wonderful stay for you and your furry companions!

8/10 - Boa

Pornnapha

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 23 de abr. de 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We hope to welcome you back to Level for an even better visit in the future. Thank you for your wonderful feedback.

6/10 - Ok

Johnny

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good place
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 2 de abr. de 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We hope to welcome you back for an even better visit in the near future. Thank you again!

6/10 - Ok

HARUYOSHI

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 8 de abr. de 2024
We want to extend our sincerest apologies for the unpleasant experience you encountered during your stay at Level. It's always our goal to provide a comfortable and enjoyable environment for our guests, and we're truly sorry that we fell short of your expectations. Please know that we take your feedback seriously and are committed to addressing any issues to ensure a better experience for all our guests in the future. We deeply value your patronage and would appreciate the opportunity to make things right. If you're willing to share more details about your stay, we'd be grateful to hear from you, so we can take specific actions to improve.

2/10 - Terrível

GLORIA

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 23 de abr. de 2024
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 - Excelente

Sergio

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was greeted and checked in fast and friendly, very clean and nice
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 1 de abr. de 2024
Thank you so much for your wonderful review! We're thrilled to hear that you were greeted warmly and experienced a swift check-in process. Our team takes great pride in maintaining a clean and welcoming environment, so it's fantastic to know that this was reflected during your stay. We look forward to welcoming you back to Level for another pleasant experience in the future!

10/10 - Excelente

Carlos

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice view from suite. Definitely coming back
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 1 de abr. de 2024
We're delighted to hear that you enjoyed the view from your suite and are considering a return visit! Our team strives to provide memorable experiences, and it's great to know we've made a positive impression. Looking forward to welcoming you back to Level for another wonderful stay!

10/10 - Excelente

Shellie, Honolulu

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 29 de mar. de 2024
Your generous rating for Level is greatly appreciated! Ensuring our guests have an exceptional stay is our top priority, and it's rewarding to know we achieved this for you. We hope to be your choice of stay again in the near future.

10/10 - Excelente

Takeshi

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
家族5人で宿泊しましたが、洗濯機もあり、コンロがあるため料理もできるため非常に良かったです。
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 29 de mar. de 2024
Thank you for sharing your positive experience at Level! We're delighted to hear that the in-room amenities like the washing machine and stove made your family stay more comfortable and convenient, allowing you the freedom to cook and manage your needs just like at home. It's our pleasure to provide a space where families can truly relax and enjoy their time together. We look forward to welcoming you and your family back for another memorable stay

6/10 - Ok

Abdulraheman

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Late check in
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 23 de mar. de 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to your room not being ready on time. We understand how important a smooth check-in process is to the overall experience and regret any distress this may have caused you. Please be assured, we are looking into this matter to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to serve you better during your next stay. If there's anything more we can do to make your next visit more enjoyable, please don't hesitate to let us know.

10/10 - Excelente

Kristy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was top tier!! The staff was amazing and the view is incredible!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 18 de mar. de 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.

10/10 - Excelente

Andy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Basketball pool gym
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 15 de mar. de 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel, particularly enjoying our gym, pool, and basketball court facilities. It's always our aim to provide a variety of high-quality amenities to cater to all our guests' needs and preferences. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 - Boa

Shannon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
the furnished rooms are no frill- but they are comfortable with enough kitchen equipment to stay a few days. The pool and basketball court are great and the outdoor space with fire pits. We would stay again- lots of dining options near by
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 15 de mar. de 2024
Thank you for taking the time to share your thoughts about your stay! We're delighted to hear that you found the furnished rooms comfortable and well-equipped for your needs, even if they are no-frill. It's great that the pool, basketball court, and the outdoor space with fire pits added to your enjoyment. We're also pleased that the variety of dining options nearby contributed positively to your experience. We look forward to welcoming you back for another stay in the future for an even better experience!

10/10 - Excelente

Jamice

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 29 de mar. de 2024
Thank you so much for your wonderful feedback on your stay at Level! We're thrilled to hear that your experience was memorable. Your positive scores are a testament to our team's commitment to excellence. We eagerly anticipate your next visit!

2/10 - Terrível

Asia

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The concierge staff was so respectable and nice .. but valet stereotyped us along with security.. Leaving us will one luggage carrier when we had multiple rooms they told us we all had to share one which wasn’t right we saw that it was multiple available. As far as security we followed all the rules and still got a room check I guess our appearance to them was suspicious because we didn’t look like the standard business people who occupy their residence I felt so ashamed and embarrassed..
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 4 de mar. de 2024
We are truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to share your concerns. It's concerning that aspects of our service did not meet the high standards we strive to uphold, particularly in ensuring all guests feel valued and supported from arrival to departure. The situation you described regarding the handling of luggage and the unnecessary disturbance by our security team is not reflective of our ethos of hospitality and respect. Rest assured, we are taking immediate steps to review our procedures and staff training to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to demonstrate our commitment to excellence should you choose to stay with us again.

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 23 de mar. de 2024
We're so grateful for your kind words and happy to know you had a fantastic stay! Thank you for choosing Level and for taking the time to share your positive experience. Our team is delighted to have made your stay memorable, and we can't wait to have you with us again

10/10 - Excelente

Pearla, Los Angeles

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
10/10
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 27 de fev. de 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a pleasant stay with us. We hope to welcome you back to Level for another exceptional visit.

10/10 - Excelente

Teruyuki

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 27 de fev. de 2024
Thank you for being our guest and sharing your excellent feedback. Our constant goal is to provide exceptional service to our guests and we are delighted to hear you enjoyed your visit. We hope to see you again during your next visit to Los Angeles!

10/10 - Excelente

Isidor

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic staff. Amenities were above and beyond. Pool was closed yet we could use the sister property next door. Walkable almost anywhere. We will be back
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 17 de fev. de 2024
Thank you for your wonderful review! We're delighted to know that our staff made a fantastic impression and that you enjoyed the amenities we offer. Thank you for your understanding about the pool arrangement with our sister property. We appreciate your understanding and flexibility. Your feedback about our convenient location is also much appreciated. We're excited to welcome you back to Level in the future!

10/10 - Excelente

Cindy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great Stay!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 17 de fev. de 2024
We're thrilled to hear you had a great stay! Thank you for choosing Level for your recent visit to Los Angeles and we hope to welcome you back soon.

10/10 - Excelente

Spencer

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved that it had a beautiful roof-top area to hang out, the basketball court was amazing.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 17 de fev. de 2024
We're so pleased to hear you enjoyed the beautiful rooftop area and found the basketball court to be amazing! They are great amenities for the entire family to enjoy! We look forward to having you visit Level again and enjoy more of what we have to offer. Thank you for sharing your feedback!

2/10 - Terrível

Rudy

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Horrible staff. Very un safe location. Worst “ hotel ” experience I’ve ever had.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 30 de jan. de 2024
We are genuinely sorry to hear that your experience did not meet your expectations. We want to assure you that the safety and satisfaction of our guests are our top priorities. Please understand that we must adhere to the guidelines agreed upon at check-in to ensure the peaceful enjoyment, well-being, and security of all our guests and staff.

2/10 - Terrível

Nisa

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
I came one hour after check in, guest services stated my card was declining I spent 10 minutes trying to get my card to go through. I called my bank and the transaction attempts didn’t show on their end, the guest services rep manually typed my card information in and magically it went through. We discovered after 15 mins the issue was their machine. After we secured the security deposit the hotel staff asked me to wait 5 more minutes to restock the kitchen with cooking items, I waited we’re now at 15 minutes. He comes back and ask that I wait another 20-30 minutes for them to mop the floor I advised I have time restrictions and cannot wait any longer this room was paid for weeks ago they’ve now wasted 25 minutes of my time due to being unorganized. I was placed into a room that was very dusty and still missing kitchen items so me waiting was for no reason as I could’ve gotten checked into my original room. Your staff also somehow combined my reservation with my brothers despite us booking them separately. Overall you all caused me to miss my ride to the lakers vs clippers game due to the time I wasted trying to check in. I am extremely frustrated by this entire experience.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 25 de jan. de 2024
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.

10/10 - Excelente

brian

Hospedou-se por 1 diária em jan. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 30 de jan. de 2024
e are thrilled to hear about your excellent experience with us and sincerely thank you for taking the time to share your feedback. Your great score is a testament to the dedication and hard work of our team, who strive to provide an exceptional stay for every guests. Your positive review is greatly appreciated and serves as a wonderful motivator for our team. We look forward to welcoming you back for another memorable stay in the future

10/10 - Excelente

Danielle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful suites close to the crypto Arena where I was attending, areas not too bad has lots of things around. Amenities were nice, didn’t really use them that much as the weather didn’t allow for the pool.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 25 de jan. de 2024
Thank you for taking the time to share your experience at Level. We're delighted to hear that you enjoyed the beauty and comfort of our suites, and found our location convenient for your visit to the Crypto Arena. It's great to know that you appreciated the amenities we offer, even though the weather didn't permit you to enjoy the pool as much as you might have liked. We strive to provide a great experience for our guests and are pleased to hear that the surrounding area added to your stay. We look forward to welcoming you back, hopefully with sunnier weather next time so you can fully enjoy all our amenities, including the pool.

10/10 - Excelente

Allen, Leonia

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 25 de jan. de 2024
Thank you so much being our guest. We are thrilled to know that we met your expectations and that you had an enjoyable experience. Your satisfaction is our top priority, and it's rewarding to see our efforts reflected in your feedback. We look forward to welcoming you back in the near future and hope to continue exceeding your expectations on your next visit.

2/10 - Terrível

Winston

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was supposed to get a complimentary wine bottle per day that didn’t happen.. was supposed to charge my card $230 Cad & they over charged $177
Resposta de Aaron Gonzales- Guest Services Manager em 22 de jan. de 2024
Thank you for your feedback. We sincerely apologize for not meeting your expectations with the complimentary wine bottle per day, which is an important part of our hospitality. We also deeply regret the discrepancy in billing and understand the inconvenience caused by the overcharge of 177 CAD on your card. Please rest assured, we are committed to rectifying these issues promptly. Our team will be in touch with you to ensure the correct adjustments are made and to discuss how we can make this right for you. Your satisfaction is paramount, and we are dedicated to improving our service to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 22 de jan. de 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

8/10 - Boa

Andrew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location, pleasant staff
Hospedou-se por 15 diárias em dez. de 2023
Resposta de Aaron Gonzales- Guest Services Manager em 18 de jan. de 2024
Thank you for taking the time to leave a review! We're delighted to hear that our location met your expectations and that our staff contributed positively to your experience. Our team strives to provide a welcoming and friendly atmosphere, so it's wonderful to know we've succeeded in making your stay pleasant. We hope to have the opportunity to welcome you back again soon.

4/10 - Insatisfatória

Linawaty

Viagem com a família
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Guest Services - Aaron Gonzales em 15 de jan. de 2024
Thank you for being our guest and sharing your feedback. Please accept our apologies for any inconveniences your encountered during your visit. We hope we can improve your impression and welcome you back to Level in the future.

10/10 - Excelente

Samson

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Aaron Gonzales- Guest Services Manager em 11 de jan. de 2024
Thank you for being our guest. We are delighted to hear you had an excellent visit with us. We hope to welcome you back to Level in the near future!

10/10 - Excelente

Lamonica, Columbia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We booked the Sky View suite and it was amazing. It was spacious and had everything that we needed. The employees greeted you on arrival and throughout our trip as we came and went.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 9 de jan. de 2024
Thank you for your fantastic review of the Sky View suite! We're thrilled to hear that the suite exceeded your expectations in terms of space and amenities, providing everything you needed for a comfortable stay. It's also heartening to know that our employees' warm greetings and attentive service enhanced your experience with us. We strive to make every guest feel welcome and appreciated, and it sounds like we succeeded during your visit. We look forward to the opportunity to host you again and continue to provide a memorable and enjoyable stay.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Aaron Gonzales- Guest Services Manager em 22 de jan. de 2024
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 - Excelente

Angel

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The view was great
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Aaron Gonzales- Guest Services Manager em 22 de jan. de 2024
Thank you for your review. We're thrilled to hear that you enjoyed the view from your suite during your stay. It's always a pleasure to know that our guests appreciate the unique aspects of our location. We hope to have the chance to host you again soon for another stay with a fantastic view!

8/10 - Boa

Olivier

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Very nice hotel in downtown LA
We stayed on the 31st floor. Great view! The apartment is really nice. New equipments: washer, dryer, oven, microwave. Location is great. There is a whole food supermaket at a walking distance. A few things could have been better: - the room was not ready when we go to the hotel. We were supposed to be able to check in at 4pm. We had to wait until 5:30pm to get to the room - Electricity was not working in one of the rooms. Somebody had to come over to fix it. - Not enough silverware. We booked the room for 5 people but only had silverware for 3. - We had to pay $29 per day for the resort tax - $50 per day for the self parking. The parking had a lot of empty spaces so we had no difficulty finding a parking spot.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Aaron Gonzales- Guest Services Manager em 22 de jan. de 2024
Thank you for choosing to stay with us and for sharing your experience. We're thrilled to hear that you enjoyed the great view from the 31st floor and appreciated the new appliances in the apartment, as well as the convenient location near a Whole Foods supermarket. However, we sincerely apologize for the issues you encountered during your stay, including the delay in room readiness, the electrical problem in one of the rooms, and the shortage of silverware. We understand these aspects can significantly impact your experience, and we assure you that we are taking steps to improve our check-in process and room preparation. Regarding the resort tax and parking fees, we aim to be transparent with our pricing, but we understand that these costs can add up. We appreciate your feedback as it helps us to better serve our guests. We hope to have the opportunity to host you again and provide a more seamless and enjoyable experience.

10/10 - Excelente

Angel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Aaron Gonzales- Guest Services Manager em 22 de jan. de 2024
Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence, and are pleased to know our staff delivered a wonderful experience for you. We are so glad to you had a wonderful time with us and look forward to welcoming you back to Level in the future. Thank you again!