Dear Dilmar, Thank you for choosing Thistle Kensington Gardens again for your stay in London. I am glad that you enjoyed your stay with us. I hope we will see you soon again. Kind Regards, Karina Sokolovska Front Office Manager

Dear CESAR AUGUSTO, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We strive to provide a superior experience for every customer, therefore your feedback is very important to us. We hope we can welcome you back in the near future. Kind Regards,

Dear Luiz Antonio, Thank you for your wonderful review, we were delighted to see you enjoyed your stay and location and hope we can welcome you back soon again.

Thank you for your wonderful review, we were pleased you enjoyed your stay.

Dear Arnaldo, Thank you for your feedback, we were disappointed to read you were not fully satisfied with your stay. Please do contact us and let us know where you might have seen mould and how the entrance is different from the pictures we have advertised. Regards to the room size, we have put a full description of all room types with measurements to assist in choosing the right room for your needs as they do vary. It is correct that the hotel does not have a gym which is not advertised on the website that the hotel has one. If you do require access to a gym the hotel can assist with a nearby gym. We do hope we can welcome you back and possible in one of our upgrade room.

Dear Guest,Thank you for taking the time to review us, we hope to welcome you back soon.Kind Regards,

Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced during your time with us.We regret the oversight in assigning you a handicapped room when it wasn't requested. Your comfort is of utmost importance to us, and we apologize for any inconvenience this may have caused. Additionally, we apologize for the recurring issue with flushing the toilet. Please know that we have addressed this matter with our maintenance team to ensure it is promptly resolved.We understand that the softness of the mattress may not have suited your preference. Please don't hesitate to reach out to our reception team in the future, as we would be happy to provide additional bedding or explore alternative room options to better accommodate your needs.Thank you for bringing these matters to our attention, as it allows us the opportunity to improve and better serve our guests. We hope to have the chance to welcome you back in the future for a more enjoyable stay.Warm regards,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay.It's truly regrettable to hear that there was a discrepancy between the room type you reserved and the one you were given. Please know that this falls short of our usual standards, and we understand your frustration.We apologize for any misunderstanding or confusion regarding the room type, and we appreciate your feedback as it helps us identify areas for improvement. Rest assured, we will investigate this matter further and take the necessary steps to ensure it doesn't happen again in the future.We understand if you choose not to stay with us again, but we hope you'll consider giving us another chance to provide you with the exceptional experience we strive for.If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly.Warm regards,

Thank you for bringing this matter to our attention. We sincerely apologize for the discrepancy between the room type you reserved and the one you were given. This does not align with our standards, and we understand your frustration.We regret any inconvenience this may have caused you during your stay. Rest assured, we take your feedback seriously and will investigate this issue to ensure it does not happen again in the future.Please know that your satisfaction is our top priority, and we appreciate your understanding in this matter. If there is anything else we can do to address your concerns or improve your experience, please do not hesitate to reach out to us directly.Warm regards,

Thank you for your kind words about our staff! We're delighted to hear that you found them to be kind and helpful during your stay. Providing excellent service and hospitality is a top priority for us, and it's always rewarding to receive positive feedback from our guests. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Warm regards,

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our property to be ideal for your week-long stay.It's wonderful to know that our proximity to the subway, as well as the convenience of having a store nearby, added to the convenience of your stay. Ensuring our guests feel safe and comfortable is always a top priority, and we're delighted that you felt secure and found the area walkable.Our location is indeed one of our standout features, and we're glad it contributed to making your stay enjoyable. We appreciate your kind words and are grateful for your feedback.Should your travels bring you back to the area, we would be honored to welcome you again for another great stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you once again for choosing to stay with us!

Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed the location and the view overlooking Kensington Gardens. It's fantastic that you found the room convenient, quiet, and offering good value for your stay.We're also glad to know that you encountered some fine staff during your visit. Providing exceptional service is something we take pride in, and we'll be sure to pass along your compliments to our team members.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back again in the future.Warm regards,Reception Team

I'm glad you liked the response! If you have any more questions or need further assistance, feel free to ask. Have a great day!

Thank you for taking the time to share your feedback with us. While we're glad to hear that you found our staff lovely and the room clean, we apologize for any inconvenience you experienced regarding the lack of amenities and noise disturbances. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're sorry that we fell short of your expectations in this regard. Your comments have been noted, and we will address them with our team to ensure that we improve in these areas. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a better experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

¡Qué maravillosa descripción de nuestra ubicación! Estamos encantados de que hayas disfrutado de la conveniencia de tener Kensington Park y Hyde Park justo al cruzar la calle, ofreciendo un lugar perfecto para pasear, correr o simplemente relajarse. Además, estamos encantados de que encuentres nuestra proximidad a dos estaciones de metro y paradas de autobús justo enfrente excelente. Esperamos que hayas tenido una estancia igualmente encantadora en nuestro hotel y esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por compartir tu experiencia! Si necesitas algo más, no dudes en informarnos.

Thank You

Thank You

Dear Karen,Thank you for your review.We are happy to see that you enjoyed your stay with us and our guest's satisfaction, which motivates us.Have a nice day.

Merci beaucoup pour votre aimable commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement idéal dans le quartier de Kensington, à proximité immédiate de la station de métro. Il est également gratifiant de savoir que vous avez trouvé notre personnel sympathique et serviable, avec un véritable sens de l'accueil.Nous sommes fiers de maintenir un niveau élevé de propreté et de bien-être dans notre établissement, malgré son style un peu vieillot. Votre fidélité en tant que client, en revenant pour la troisième fois, est la plus belle récompense que nous puissions espérer.Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter.Cordialement,Reception

Dear Guest,Thank you for taking the time to review us.Kind regards, Rupok

Dear Stewart,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our great location, with the convenience of having two tube lines nearby and the beautiful Hyde Park just across the street.At [Your Establishment], we strive to provide our guests with a convenient and comfortable experience, and we're pleased to know that our location added value to your stay. Hyde Park's proximity offers a fantastic opportunity for leisurely strolls and enjoying the natural beauty right at our doorstep.We appreciate your kind words and look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to reach out. Your feedback is invaluable to us.Thank you once again for choosing [Your Establishment]. We hope to have the pleasure of hosting you again in the future.Warm regards,Rupok

We appreciate your comments and look forward to welcoming you back for another enjoyable experience.Thank you for choosing our hotel!

We apologize for the inconvenience you experienced during your stay. It's regrettable that the room size was not up to your expectations, and we're sorry for any discomfort caused by the non-functioning heater. Providing a portable heater was a proactive solution, but we understand this is not the ideal experience. Your feedback is valuable, and we'll address these issues to enhance our guests' overall comfort. If there's anything else you'd like to share or if there's a way we can make it up to you, please let us know. We appreciate your understanding and hope to welcome you back for an improved experience in the future.

Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel and found the location convenient. It's wonderful to know that you plan to stay with us again. We look forward to welcoming you back and ensuring another enjoyable stay. If there's anything specific you loved or any suggestions for improvement, feel free to share. Thank you for choosing our hotel!

Dear Elizabeth,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and that several aspects of your visit stood out.It's wonderful to know that you found our location excellent and that your room was clean and quiet. We're especially pleased to hear that you had a delightful breakfast experience with very friendly staff, and we appreciate your recognition of Chiboy's excellent service. We'll make sure to pass along your kind words to him.Your feedback is invaluable, and it motivates us to continue providing exceptional service. We're grateful for your choice to stay with us and look forward to the opportunity to welcome you back in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know.Safe travels, and we hope to see you again soon!Best regards,Rupok

Thank You

Dear Alison,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to be great, especially with its prime location right opposite Hyde Park/Kensington Gardens. It's wonderful that you found the proximity to two tube stations, Queensway and Bayswater, convenient for your travels.We're pleased to know that you felt the area was safe to walk around and that there were plenty of dining options within a 10-minute walk. It's always our aim to provide a comfortable and convenient stay for our guests.We appreciate your kind words about our hotel amenities and the friendliness of our staff. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved or any suggestions you have, feel free to let us know. Thank you again for choosing our hotel!

Dear ClaireWe are absolutely thrilled to receive your positive feedback about our check-in staff and your experience in the room. Thank you for taking the time to share your impressions with us!It's wonderful to hear that our check-in staff left a lasting impression on you. We believe in the importance of warm and welcoming service, and we're delighted that our team could contribute to the positive start of your stay.We're also pleased that your room at the back met your expectations and provided a quiet and pleasant environment. Creating a peaceful and comfortable atmosphere is one of our top priorities, and it's fantastic to know that we succeeded in this regard.We will make sure to share your comments with our staff, as it's always uplifting for them to hear when their efforts are appreciated. Your feedback serves as motivation for us to continue delivering excellent service to all our guests.Thank you once again for choosing our hotel, and we look forward to the opportunity of welcoming you back in the future. If there's anything specific you loved about your stay that you'd like us to highlight to our staff, please feel free to share more details.Best Regards,Rupok

Dear Guest,Thank you for taking the time to review us and we hope to welcome you back soon.

Thank you for your positive feedback! We're delighted to hear that you loved the room, found it tidy, and enjoyed the great view. We strive to provide a comfortable and enjoyable experience for our guests. If there's anything specific you loved or any suggestions you have, feel free to share. We look forward to welcoming you back in the future!

Dear Craig,Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your kind words regarding our nice location and the positive experience with our breakfast offer.We sincerely apologize for any inconvenience caused by the condition of your room. Your insights are valuable to us, and we have taken note of your comments regarding the room's appearance and the maintenance issues you observed. Rest assured, we are committed to addressing these concerns promptly to enhance the overall guest experience.Regarding the pillows, we apologize for any discomfort you experienced. Our team is currently reviewing the bedding options to ensure a more comfortable and restful night's sleep for our guests.We genuinely appreciate your constructive feedback, and it provides us with the opportunity to improve. If your travels bring you back to the area, we would love the chance to welcome you again and provide you with an enhanced experience.Thank you for choosing to stay with us.Warm regards,Rupok

Thank you for taking the time to share your feedback on your recent stay at our hotel and Thank you for choosing to stay with us.Warm regards,

Thank you for taking the time to share your feedback on your recent stay at our hotel. And Thank you for choosing to stay with us.Warm regards,

Thank you so much for your positive feedback! We're delighted to hear that you found our establishment clean, friendly, and comfortable. Providing a welcoming and pleasant environment for our guests is our top priority, and it's fantastic to know that we've met your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear more about your experience. Thank you again for choosing us!

Thank you so much for your positive feedback! We're delighted to hear that you found our establishment comfortable. Providing a welcoming and pleasant environment for our guests is our top priority, and it's fantastic to know that we've met your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any suggestions you may have, we'd love to hear more about your experience. Thank you again for choosing us!

Thank you for taking the time to share your positive experience and highlight the convenient aspects of our location. We're thrilled to hear that our proximity to Kensington Gardens, the Tube network, and bus stops on Bayswater Road added to your overall satisfaction. It's great to know that you found the nearby shops, cafes, and restaurants easily accessible, making your stay even more enjoyable.Additionally, we're pleased to offer the convenience of a supermarket on the street level of the hotel to cater to your immediate needs. We appreciate your feedback and hope to continue providing you with a comfortable and well-located experience in the future. If you have any specific recommendations or if there's anything else we can do to enhance your next stay, please feel free to let us know. We look forward to welcoming you back!

Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. We're truly sorry to hear about the noise issue with the heating system in your initial room. It's great that the reception was able to promptly address the matter by moving you to a different room. However, we understand that the new room had issues as well, including dustiness and limited complimentary drinking water.We deeply regret that the celebration of your 40th birthday was impacted by the unavailability of drinks on the menu in the bar. This falls below our usual standards, and we appreciate you bringing it to our attention.We take your comments seriously, and we will be sure to investigate and address the issues you've raised with our team to ensure such occurrences are minimized in the future. We value your patronage and would welcome the opportunity to make it right. If there's anything specific you would like us to address or if you have further feedback, please feel free to contact us directly. Once again, we apologize for any inconvenience caused and appreciate your understanding.

Dear Maria,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel's location convenient, with easy access to transportation and nearby amenities. It's great to know that you enjoyed the comfort of our rooms, and we're pleased that the quick and efficient check-in process added to your overall satisfaction, especially after a long flight.We appreciate your feedback and hope to welcome you back to our hotel in the future. If there's anything specific you would like us to improve or if you have any suggestions, please feel free to let us know. We value your input and strive to make each guest's stay a memorable one.Thank you again for choosing to stay with us, and we look forward to serving you again on your next visit.Best regards,

Dear Ken,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the room temperature. It is disappointing to hear that the heating was not functioning properly, and we regret that our initial response did not address the issue.Please rest assured that we take your concerns seriously, and we will investigate the matter thoroughly to prevent such occurrences in the future. Your comfort is of the utmost importance to us, and we apologize for any discomfort caused by the cold room.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide a more enjoyable stay.Best regards,Rupok

Dear John,Thank you so much for taking the time to let us know how your stay was. I am delighted that everything was to your liking, and we created such a good impression. I hope we will see you many times again in the future.Regards,Duty Manager

Dear Kwok Wing,Thank you so much for taking the time to let us know how your stay was. I am delighted that everything was to your liking, and we created such a good impression. I hope we will see you many times again in the future.Regards,Duty Manager

Dear Einar,I am delighted that the team went out of their way and contributed to a great stay in London. We hope to welcome you again at our hotel.RegardsDuty Manager

Dear Pia,I am delighted that the team went out of their way and contributed to a great stay in London. We hope to welcome you again in the future.Regards,Duty Manager

Thank you for taking the time to share your feedback with us. I was overjoyed to see that you were able to indulge in our hotel experience, and I was happy to hear that you were comfortable and happy throughout your stay.Thank you once again.Regards,Duty Manager

Dear Hannah,Thank you ever so much for taking the time to recognise our amazing team. It’s wonderful to know our staff has really stepped up the hospitality and helpfulness throughout the visit. Your comments have been shared with the teams to continue to inspire such great service and attention!Regards,Duty Manager

Dear Evie,Thank you ever so much for taking the time to recognise our amazing team. It’s wonderful to know our staff has really stepped up the hospitality and helpfulness throughout your visit. Your comments have been shared with the teams to continue to inspire such great service and attention!RegardsDuty Manager