3 bares/lounges
Verificar disponibilidade

Avaliações de The Clermont London, Victoria

4 out of 5
The Clermont London, Victoria
101 Buckingham Palace Road, London, England

Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 838 de 1108 avaliações" "
Nota 8 - Boa. 180 de 1108 avaliações" "
Nota 6 - Ok. 53 de 1108 avaliações" "
Nota 4 - Insatisfatória. 20 de 1108 avaliações" "
Nota 2 - Terrível. 17 de 1108 avaliações" "

9,6/10

Limpeza

9,4/10

Serviço e funcionários

9,2/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Beatriz

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Estadia Boa
Estadia classificada como "Boa". Hotel limpo, cama confortável, tamanho do quarto bom. O banheiro é pequeno, o mesmo acontece com o espaço do chuveiro. O piso do banheiro está se soltando, necessita manutenção. A localização é boa, junto à estação de trem e metrô. O café da manhã é bom, variado e com produtos de qualidade.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Ruben Molledo em 24 de dez. de 2023
Dear Beatriz,First of all, thank you for taking the time to review your recent stay with us! I am truly pleased to read that your overall stay was a satisfactory one and, will follow up on your room comments with the relevant operational teams at the hotel. I trust we can welcome you back soon on a future occasion. Many thanks, Ruben - Hotel Manager

10/10 - Excelente

JULIO ALBERTO

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Natasha - General Manager em 4 de set. de 2023
Dear JULIO ALBERTO,Thank you very much for your fantastic 10/10 review! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

8/10 - Boa

MaryBeth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location is great!
Hospedou-se por 5 diárias em abr. de 2024

10/10 - Excelente

Audra, West Roxbury

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed for a week for the London Marathon. The location is perfect to access everything in the area as well as day tours out of the city. The room was beautiful and comfortable. Slept soundly each night and did not hear a thing from any neighbors. My only complaint is that given the price point and 4 star rating, a few additional toiletries should have been included (e.g., lotion, make up remover, q-tips, etc).
Hospedou-se por 7 diárias em abr. de 2024

10/10 - Excelente

William Robert, Issaquah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was a small place but the location was great I know the land is costly.
Hospedou-se por 9 diárias em abr. de 2024

10/10 - Excelente

katharine

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
First of all, the hotel had the most beautiful lobby ever! The rooms were nice, with great bathtubs and good beds, but were on the small side (which is often the case in Europe). The location was excellent and so convenient, although it was quite congested. The associated restaurant, The Soak, was very good, too, especially waiters Joban and Alfred.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 23 de abr. de 2024
Dear Katharine,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. Thank you for Jaban and Afred's personal mentions, they will much appreciate it. We hope to see you again soon. many thanks, Natasha

4/10 - Insatisfatória

Brian

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

alex, Voorhees

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 23 de abr. de 2024
Dear Alex,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were very helpful
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 23 de abr. de 2024
Dear Elizabeth,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Gurmanpreet Singh

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Truly attentive staff. Great location and awesome hotel
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 23 de abr. de 2024
Dear Gumanpreet Singh,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found my team so attentive as well as the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Elizabeth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent property, friendly staff and an ideal location.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 23 de abr. de 2024
Dear Elizabeth,Thank you very much for your fantastic feedback! It's a truly pleasure to know you enjoyed your stay with us and found my team friendly and the hotel location most convenient with easy access to explore the main attractions in London. many thanks, Natasha

10/10 - Excelente

katharine

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spectacular lobby--incredibly elegant and beautiful. Rooms were on the small side (typical of Europe), but otherwise very nice; great (and deep) bathtubs and good king-sized beds. The attached restaurant was excellent, too. Special praise to: Jeban and Alfred (waiters) and Fawzia (the hostess) at The Saok. Igerta and Paddy were especially nice and helpful at reception.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 17 de abr. de 2024
Dear Katharine,Thank you so much for your amazing feedback! It's a truly pleasure to know you had a beautiful experience with us and my team looked after you so well. Thank you for my team member's personal mentions, they will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Jesse, Plano

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Clermont was such a beautiful hotel from the moment you walk in and all the way to the room. The staff were amazing and David was super accommodating (Thank you so much!). The morning breakfast provided such a great variety and was really good. The hotel is right where Victoria Station is which made it very convenient to the Underground train system to carry you to different destinations or to another station to catch another train as needed. Overall, I loved this hotel and will be back in the near future.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 17 de abr. de 2024
Dear Jesse,Thank you very much for your amazing feedback! I am more than happy to know you had a beautiful experience with us and my team looked after you so well. Thank you for David's personal mention, he will much appreciate it. We look forward to welcoming you back soon. many thanks, Natasha

8/10 - Boa

Patricia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is Beautiful. Service is good. The location is práctical for transport close to Victoria Station. Área feels unsafe through no fault of the hôtel. Unsavoury characters hang around the station. Witnessed a shoplifting crime on our first night.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Patricia,Thank you very much for your fantastic feedback! I am pleased to know, overall, you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

2/10 - Terrível

Martha

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Has 2 towers…. long way to get to your room. 2 different elevators
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Martha,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

2/10 - Terrível

alicia, CHICAGO

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lack of facilities
Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

Andi, New York

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 17 de abr. de 2024
Dear Andi,Thank you very much for your fantastic review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 - Excelente

carolina de la

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My stay was excellent, just note that the room is very small, but the room was very clean, the staff was amazing, and the hotel is in a prime location. I would definitely stay here again and i recommend it.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Carolina de la,Thank you very much for your fantastic feedback and recommendation! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Karmen

Pontos positivos: Comodidades e condições e instalações da propriedade
Yhe location of this hotel was perfect for us! Close to Apollo Theater, Victoria Station, bus stops and West Minster Abbey.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Karmen,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Ryndy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was my first time visiting London and the location is in the perfect location definitely cannot wait to be back absolutely love this hotel and London
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Rydny,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

6/10 - Ok

Gloria

Viagem a dois
If you want to stay in a” cruise hotel”, not personalize, not friendly, or enormous hotel, then choose this incredible, enormous hotel You have to walk long corridors and distance to your room. Even some times take two elevators or use stairs to get to your room There is no space to put your staff in the room and the bathroom Is tiny
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Carlos

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location, clean. Improve tv channels options.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 23 de abr. de 2024
Dear Carlos,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Elizabeth, Upper Darby

Viagem em grupo, Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed here for two nights and we loved it! We will be back!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Elizabeth,Thank you so much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and we hope to se you again soon. many thanks, Natasha

10/10 - Excelente

Mauricio

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hermoso hotel muy bien ubicado limpio y cómodo y el personal muy atento
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Mauricio,Thank you very much for your amazing feedback! I am delighted to know enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Daryl

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
At Victoria Station. Excellemt staff. Everyone well trained and helpful. Hotel in perfect state of maintenence.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Daryl,Thank you very much for your lovely feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Nancy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a lovely hotel. I was a little concerned about the safety of the neighborhood because it is so close to bus station, but I did not feel unsafe at all walking around. The staff went above and beyond to help me resolve an issue. And it was soooo quiet. I would definitely stay here again.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Nancy,Thank you so much for your fantastic feedback! It's a truly pleasure to know you enjoy your stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

TENLEY

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property was perfectly located for walking to Big Ben and the London Eye. Also a 2 min walk to Victoria Station which made underground transportation a breeze. Will definitely choose to stay here next time in London
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 16 de abr. de 2024
Dear Tenley,Thank you very much for your fantastic review! It's a truly pleasure to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Yevgeniy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good rooms. Clean.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 12 de abr. de 2024
Dear Yevgeniy,Thank you very much for your lovely review! I am more than happy to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Christina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is the best hotel I’ve ever stayed at. The staff were so helpful; they had a menu of different types of pillows you could try! It is close to all the main tourist attractions and if you can get the hang of the tube it’s even closer! The bonus was the fridge was stocked for free use. The rain shower showerhead was such an indulgence!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Christina,Thank you very much for your amazing review! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Annel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a great location and the Hotel was very clean.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Anne,Thank you very much for your lovely feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Michelle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location is good, lots of convenient store and restaurants. Staff are very nice and helpful. Definitely will recommend and come back again. 😀
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Michelle,Thank you very much for your amazing feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so helpful and the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Steve

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Being an the bus hub and shopping center made meeting tour buses simple and shopping readily available. Also the on site restaurant was great.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Steve,Thank you for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Steele

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location with friendly staff. We received welcome gifts in our room and complementary mini bar in room that is refilled daily. Room is clean with plenty charging ports. We stayed for 9 days on family trip, it’s right next to Victoria station so super easy with lots transportation choices. Restaurant onsite was trendy with awesome drink menu, no need to go far. Lots dining options near by as well. We booked early so our package also included complementary English breakfast, great spread. Same menu daily but you can pick different things, for those coffee or tea lover. They have espresso machines and drip coffee options. Tea pot provided with lots tea options…totally save you some money from having to go eat out in the morning. Highly recommend!
Hospedou-se por 9 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Steele,Thank you very much for your fantastic feedback and recommendation! I am delighted to know you enjoyed your stay with us and found my team so friendly. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Paddy was great! He helped us with several things including recommendations and transportation. And he was a lot of fun!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 9 de abr. de 2024
Dear Andrew,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. Thank you for Paddy's personal mention, he will much appreciate it. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Philippa Madeleine

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the Soak too
Hospedou-se por 1 diária em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 9 de abr. de 2024
Dear Philippa,Thank you very much for your amazing feedback! I am delighted to know you enjoyed your stay with us as well as our restaurant The Soak. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Kelly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing hotel! Perfect location
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 9 de abr. de 2024
Dear Kelly,Thank you very much fir your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Olaf, Schieder-Schwalenberg

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 9 de abr. de 2024
Dear Olaf,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Timothy, Richmond

Viagem com a família
Pontos positivos: Comodidades
This property is beyond 5 stars in every aspect. One of the finest hotels in the world!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Timothy,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

8/10 - Boa

Karen Lee

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Paddy was awesome on helping us get settled in and was very thoughtful making my daughter’s 16th birthday extra special. He also gave us a list of things to do during our stay. Thank you Paddy for everything!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Karen Lee,Thank you very much for your fantastic feedback and for choosing us to celebrate your daughter's special occasion! It's a truly pleasure to know my team looked after you so well and Paddy will much appreciate his personal mentions. We look forward to welcoming you back soon. many thanks, Natasha

8/10 - Boa

Paul

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
The staff was very friendly and helpful, the room was small,
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Paul,Thank you very much for your review! I am delighted to know you enjoyed your stay with us and found my team so friendly and helpful. We look forward to welcoming you back soon. many thanks, Natasha

6/10 - Ok

Daniela

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Positiv: Freundliches Personal. Großes Zimmer. Sauber. Neutral: Das Frühstücksbuffet war ok. Man wird satt, aber qualitativ nichts Besonderes. Wir würden in Zukunft ohne Frühstück buchen und lieber in einem Café etwas essen. Es gibt genug Möglichkeiten in der Nähe und generell unterwegs. Die Lage ist gut, viele Sehenswürdigkeiten sind gut zu Fuß erreichbar. Außerdem Bushaltestelle vor der Tür, Tube um die Ecke. Dadurch aber eben auch alles recht hektisch, sobald man aus dem Hotel kommt. Negativ: Hotel und insbesondere die Zimmer sind ziemlich in die Jahre gekommen. Das Bad bräuchte dringend eine Renovierung. Der Teppich im Zimmer ebenso.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Daniela,First of all, thanks for taking the time to review your recent stay with us! I am pleased your overall stay was a satisfactory one and will follow up on your comments with our relevant teams. I trust we can welcome you back soon on a future occasion. many thanks, Natasha

10/10 - Excelente

Silke

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr schönes Hotel, zentral gelegen. Absolut zu empfehlen! Gerne wieder!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 11 de abr. de 2024
Dear Silke,Thank you very much for your fantastic feedback and recommendation! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

john

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed over Spring break of 2024. The staff was amazingly helpful, starting from the doorman who helped with our luggage, to the check-in desk staff. Both check in and out took no more than 10 minutes. They happily held our luggage both after check in and check out. The location is wonderfully close to many attractions! Clermont is also directly connected to the Victoria station. LEON (fast food) and Sainsbury's (grocery store) is just 3 minutes walk away!!! We grabbed water, fruits, sandwiches and paper plates from Sainsbury's. Our room was on the 100s level, but pin-drop silence at all hours of the day!!! Super clean room with an amazing bathroom which included a HEATED towel rack and mirror (no fogging after shower). The hand soap, shampoo and conditioner bottles are quick large and were refilled every day. The best part was the mini fridge with complementary drinks that was also refilled EVERY DAY!!!! They give you scotch, gin, red and white wine, tonic water, 2 bottles of water, can of regular and diet coke, chips, bag of popcorn, and a big Cadbury bar. They also give you coffee and tea with makers. The breakfast is not included, but I highly recommend it. "The Soak" restaurant was great. We did their tea experience and LOVED it!!! Overall, it was an amazing experience for us.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 3 de abr. de 2024
Dear John,Thank you very much for your fantastic feedback and recommendation! I am only delighted to read such great and honest feedback on our hotel, our teams and the services we offer to our customers. I will pass your comments to all our teams and we all look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Shaunmonique

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love the location and staff! Very pleasant stay.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 3 de abr. de 2024
Dear Shaunmonique,Thank you very much for your fantastic feedback! I am delighted to know you had such a pleasant stay with us and my team looked after you so well. We look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Dwayne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was jam up. Great location, amenities and lounges. Definitely will stay there again.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 3 de abr. de 2024
Dear Dwayne,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Flavio, Florence

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 3 de abr. de 2024
Dear Flavio,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Tina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient to everything and very easy to walk, trim or bus to other areas.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 3 de abr. de 2024
Dear Tina,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha

10/10 - Excelente

Jim

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay with exceptional service, central location for sightseeing and transportation hub for getting around. Highly recommend.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 3 de abr. de 2024
Dear Jim,Thank you very much for your fantastic feedback and for your recommendation! I am only delighted to read such great and honest feedback on our hotel, our teams and the services we offer to our customers.I will pass your comments to all our teams and we all look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

JUAN

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The service and the cleaning
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 3 de abr. de 2024
Dear Juan,Thank you very much for your review! I am delighted to know you enjoyed your stay with us and we look forward to welcoming you back soon. many thanks, Natasha

10/10 - Excelente

Petra

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Natasha Ludlow - General Manager em 3 de abr. de 2024
Dear Petra,Thank you very much for your review! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha