Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 193 de 1001 avaliações" "
10 - Excelente
193
Nota 8 - Boa. 238 de 1001 avaliações" "
8 - Boa
238
Nota 6 - Ok. 209 de 1001 avaliações" "
6 - Ok
209
Nota 4 - Insatisfatória. 180 de 1001 avaliações" "
4 - Insatisfatória
180
Nota 2 - Terrível. 181 de 1001 avaliações" "
2 - Terrível
181
6,4/10
Limpeza
7,0/10
Serviço e funcionários
5,8/10
Comodidades
5,8/10
Condições e instalações da propriedade
5,6/10
Cuidado com o meio ambiente
Avaliações
4/10 - Insatisfatória
Renata
21 de out. de 2019
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
3.5
Antes deu chegar solicite um quarto com 02 camas de solteiro para meus filhos, precisei pagar $40,00 pela solicitação.
O quarto estava com um odor ruim, não fizeram serviço de quarto limpeza, café da manhã péssimo, local sujo e apertado.
Peguei uma alergia acredito que pode ter sido algum hóspede com algum animal no quarto .
Insatisfeita.
Renata
Hospedou-se por 2 diárias em out. de 2019
10/10 - Excelente
Carlos
8 de fev. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Otima localizacao
Bom hotel, excelente localizacao, staff poderia ser mais amigavel.
Carlos
Hospedou-se por 3 diárias em fev. de 2018
10/10 - Excelente
Cameron
Viagem com a família
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great value
Cameron
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Cameron,We are pleased to hear you found our hotel to be a great value. Your feedback is important to us and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please do not hesitate to reach out to us.
10/10 - Excelente
Kathleen
Viagem com família e crianças pequenas
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great location
Kathleen
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Kathleen,We are delighted that you appreciated our convenient location. Your feedback is greatly valued as we strive to provide an enjoyable experience for all our guests.
10/10 - Excelente
Abigail
Viagem com família e crianças pequenas
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great value
Abigail
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Abigail,We are pleased to hear you found our hotel to be great value. Thank you for sharing your experience with us! Your feedback is appreciated and we hope to welcome you back in the future.
8/10 - Boa
Bulmaro
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bulmaro
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 11 de abr. de 2024
Hello Bulmaro,We appreciate you choosing our hotel for your stay! If you have any feedback you'd like to share, please don't hesitate to reach out to us. We hope you had a pleasant experience and look forward to welcoming you back in the future!
10/10 - Excelente
Evon
Viagem com família e crianças pequenas
1 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great location
Evon
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 1 de abr. de 2024
Hello Evon,We are delighted to hear that you enjoyed our hotel's convenient location. We always strive to provide a prime spot for our guests to explore the area's attractions. Thank you for your feedback on this aspect of your stay!
10/10 - Excelente
Carlyle
Viagem com a família
1 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great value
Carlyle
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 1 de abr. de 2024
Hello Carlyle,We are pleased to hear you found value in your stay with us. Your feedback is important to us as we strive to provide a positive experience for all guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.
10/10 - Excelente
Susan
Viagem com família e crianças pequenas
29 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Value for money
Susan
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 31 de mar. de 2024
Hello Susan,We appreciate your feedback and take all comments into consideration for future improvements. If you have any further concerns, please do not hesitate to contact our management team.
10/10 - Excelente
Justice
Viagem com a família
27 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great location
Justice
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 29 de mar. de 2024
Hello Justice,We are delighted to hear you enjoyed our hotel's prime location. Should you have any further feedback, feel free to reach out to us directly. Your input is valuable to us as we strive to enhance our guests' experiences.
10/10 - Excelente
Jayda
Viagem com família e crianças pequenas
27 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
a pleasant stay
Jayda
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 29 de mar. de 2024
Hello Jayda,We appreciate you taking the time to share your experience with us. It's great to hear that you had a pleasant stay. We strive to provide exceptional service to all our guests. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to get in touch with us.
10/10 - Excelente
Cindy, Miami
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super!! Lo recomiendo
Cindy
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Cindy,Thank you for recommending our hotel! We are thrilled to hear that you had a great experience during your stay. Our team always strives to provide excellent service to our guests. If you have any further feedback, feel free to reach out to our management team directly. We look forward to welcoming you back in the future.
10/10 - Excelente
Aiden
Viagem a dois
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great value
Aiden
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Aiden,We appreciate you recognizing our hotel's great value. Guest satisfaction is our priority, and we strive to offer excellent service and amenities to all our guests. If you have any further feedback or suggestions, please feel free to contact our management team.
10/10 - Excelente
Brayden
Viagem com a família
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great location
Brayden
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Brayden,We are delighted to hear that you enjoyed our hotel's convenient location. Your feedback is valuable to us as we strive to provide an exceptional experience for all our guests during their stay. Thank you for choosing our hotel, we look forward to welcoming you back in the future.
10/10 - Excelente
Harley
Viagem com a família
23 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Value for Money
Harley
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Harley,We appreciate your feedback and regret to hear that you did not feel your stay matched your expectations. We strive to provide a comfortable experience for all guests. Any further concerns can be addressed by reaching out to our management team directly. Thank you for choosing our hotel for your stay.
10/10 - Excelente
Narelle
Viagem com família e crianças pequenas
23 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Value for Money
Narelle
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Narelle,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. We always strive to offer competitive prices in line with the quality of service provided to our guests. Your insights are valuable to us as we continue to enhance the overall guest experience.
2/10 - Terrível
Marlyn
20 de mar. de 2024
Front desk is very friendly and welcoming. I was disappointed of the temperature in the room 54 degrees during winter time. took a long time to heat the room. Remote controls for tv and cable has no cover on the back, I find that a joke. I used to managed hotels in town, and I would never let my maintenance to put a remote without a cover. Bathroom toilet has hairs and peep residue. I left the room after 2 hours being inside freezing. Did not bother letting front desk agent know because he is not in the lobby at 8pm. He is staying in his room and watching the camera. I don’t think kg ks worth paying that high.
Marlyn
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Marlyn, We appreciate your kind words about our front desk staff. We apologize for any discomfort you experienced with the room temperature and remote controls. Please note that we are constantly working to improve our services and facilities for our guests' comfort. Thank you for sharing your feedback, and we hope to welcome you back for a better experience in the future.
10/10 - Excelente
Adriana
17 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Adriana
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Adriana,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
2/10 - Terrível
Savanth
Viagem com a família
14 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Worst place to stay
Savanth
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 16 de mar. de 2024
Hello Savanth, We are sorry to hear about your experience. Guest feedback helps us improve our services for future stays. If you'd like to share more details, please contact our management team directly to assist you further. Your input is valuable to us.
8/10 - Boa
Tanesha
13 de mar. de 2024
Pontos positivos: Serviço e funcionários
Tanesha
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 16 de mar. de 2024
Hello Tanesha,We're delighted to hear you had a pleasant stay with us. If you have any further comments or suggestions, please feel free to reach out to us so we can continue improving our services.
10/10 - Excelente
Warren
Viagem a dois
11 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great value
Warren
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 12 de mar. de 2024
Hello Warren,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you for choosing to stay with us.
2/10 - Terrível
Felicia
11 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We requested a Family Suite, the bunk bed was missing screws and was placed parallel to window. The king bed was not placed appropriately at wall. The pillows kept falling in between wall and bed because there was no head board and the frame was misplaced. There was no bathtub for kids bathing. The heater did not work. The refrigerator froze everything. Also the designated parking was completely taken by tourists. In the second night of reservation we had just arrived from snow park. As we fed our 5 grandchildren dinner at 6pm the staff knocked on room door to let us know the neighbors complained of noise. He told us we had to keep the noise a minimum at 6pm. I told him we are in a family suite with 2 toddlers and 2 babies. That cry and have fits just as all babies do. I believe the noise ordinance time is 10am- 10pm. Our last night was ruined trying to keep kids quiet. I feel that was very unacceptable. This place is a motel not hotel.
Felicia
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 13 de mar. de 2024
Hello Felicia, We apologize for any inconvenience you experienced during your stay. Our team will address the maintenance and room layout issues mentioned to enhance guest comfort. Regarding noise complaints, we strive to ensure a peaceful stay for all guests, and appreciate your understanding in maintaining a quiet environment. Your feedback is valuable in improving our services for future guests.
10/10 - Excelente
Grace
Viagem com a família
7 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great location
Grace
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Grace,We are pleased to hear that you enjoyed our hotel's convenient location. We strive to provide our guests with a prime spot for their travels. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
10/10 - Excelente
Zhan
Viagem com a família
3 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great Value
Zhan
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 5 de mar. de 2024
Hello Zhan,We're pleased to hear you found our hotel to be a great value. We strive to offer our guests a comfortable and enjoyable stay. Your feedback is valuable to us for future improvements. Thank you for choosing to stay with us.
10/10 - Excelente
Peppe
Viagem com a família
3 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great Location
Peppe
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 5 de mar. de 2024
Hello Peppe,We are delighted to hear that you enjoyed our hotel's convenient location. We hope you had a wonderful stay and look forward to welcoming you back in the future!
4/10 - Insatisfatória
Robert
Viagem com família e crianças pequenas
2 de mar. de 2024
Pontos negativos: Comodidades e condições e instalações da propriedade
Thin walls, crowded parking, dated, and overall needs a facelift
Robert
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 3 de mar. de 2024
Hello Robert,We appreciate your feedback and will share it with our team for future improvements. We strive to enhance our guest experience continually.
4/10 - Insatisfatória
Karl
26 de fev. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Good location. Easy parking. Poor water pressure on ground floor. Room needed to be swept and mopped. Cleanliness was poor. Staff was nice
Karl
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 29 de fev. de 2024
Hello Karl, We appreciate your feedback on our convenient location and parking facilities. We will share your comments on water pressure and cleanliness with our team for improvement. It's great to hear you found our staff to be friendly during your stay.
10/10 - Excelente
Sahid
Viagem com a família
24 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Sahid
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 24 de fev. de 2024
Hello Sahid,We're delighted to hear you enjoyed our convenient location during your stay. We appreciate your feedback and hope you had a wonderful time exploring the area. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
6/10 - Ok
Guillermo
24 de fev. de 2024
I ask for a no pet room but the room they gave me still has that wet animal odor. The tv control remote doesn’t work and they said I have to wait till tomorrow morning to get a different one. I’m only staying here for one night so that is not good.
Guillermo
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 27 de fev. de 2024
Hello Guillermo, We're sorry to hear about your experience. We appreciate your feedback and will share this with the team for improvement. For any future concerns, please don't hesitate to reach out to our management.
10/10 - Excelente
James
Viagem com a família
20 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A pleasant stay
James
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de fev. de 2024
Hello James,We appreciate you taking the time to share your experience with us. If there are any specific suggestions or concerns you'd like to discuss further, please feel free to reach out to our management team. We value your feedback and hope to welcome you back in the future.
2/10 - Terrível
Lok Man
Viagem com família e crianças pequenas
19 de fev. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spider, flys, dead flys on mirrors in the bathroom. TV tilted coffee table felt like it’s going break apart, outlet don’t work, blower dryer does not work, one good thing is that is quiet but also because no one want to come here! Sink and towel all stain!
Lok Man
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 21 de fev. de 2024
Hello Lok Man, Thank you for sharing your feedback with us. We appreciate your comments and regret to learn about the issues you experienced during your stay. We take all feedback seriously and will address these concerns with our team. Your insights help us improve the guest experience.
8/10 - Boa
David, Pine
18 de fev. de 2024
Pontos positivos: Serviço e funcionários
Staff always ready to help.
David
Hospedou-se por 17 diárias em jan. de 2024
Resposta de Manager em 20 de fev. de 2024
Hello David,We appreciate your kind words about our helpful staff. Should you have any future needs, don't hesitate to reach out to us.
4/10 - Insatisfatória
Larisa
Viagem com a família
7 de fev. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Very old hotel. Our room looked very poorly maintained. Toilet leaked, no side table lamps. Very noise heater, weird holes on the walls and ceiling.
Surprised to see such a hotel room in California, in Tahoe area to be honest.
Larisa
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 9 de fev. de 2024
Hello Larisa,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to provide a comfortable and well-maintained environment for our guests. We appreciate your insights and will address your concerns accordingly.
2/10 - Terrível
Gordon
7 de fev. de 2024
Gordon
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Gordon, We strive to provide a top-notch experience for all our guests. Please feel free to contact us directly to discuss your stay further.
10/10 - Excelente
Steve
Viagem com a família
6 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A pleasant stay
Steve
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 8 de fev. de 2024
Hello Steve,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a pleasant experience. We take pride in providing exceptional service and facilities to our guests. Please feel free to share any specific feedback or suggestions you may have for us. We appreciate your support and hope to welcome you back in the future.
10/10 - Excelente
William
5 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff is very friendly and they are always ready to give the correct information.
William
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 9 de fev. de 2024
Hello William,Thank you for sharing your positive experience with our friendly and knowledgeable staff. We take pride in providing accurate information to ensure a pleasant stay for our guests. If you have any further feedback or need assistance, please feel free to contact us.
2/10 - Terrível
Ana
Viagem com a família, Viagem com animais de estimação
4 de fev. de 2024
Had to take a cold shower, and it’s snowing outside, o have asthma so not a good combo, heater isn’t heating the whole room, tv does not work. Want my money back.
Ana
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 6 de fev. de 2024
Hello Ana, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable room and we regret that the heater did not meet your expectations. We appreciate your patience and understanding, and we have notified the appropriate team to address the issues mentioned. We encourage you to reach out to our management team directly to discuss compensation options.
2/10 - Terrível
Sridhar
24 de jan. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Heater was not working (dec 24)
Sridhar
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 27 de jan. de 2024
Hello Sridhar, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the heater not working. We appreciate your feedback and will address this issue with our maintenance team to ensure it is resolved promptly.
10/10 - Excelente
Emily
Viagem com animais de estimação
8 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location. Room was clean enough but definitely outdated. Hair dryer did not work in my room, but other than that no issues. Staff was very friendly! Will stay again
Emily
Resposta de Manager em 10 de jan. de 2024
Hello Emily,Thank you for choosing our hotel and sharing your feedback with us. We're delighted to hear that you appreciated our great location and clean rooms. We apologize for any inconvenience caused by the outdated decor and the hair dryer issue. Our friendly staff is always here to assist, and we're glad to know they made a positive impression on you. We look forward to welcoming you back on your next visit.
10/10 - Excelente
Tony
26 de dez. de 2023
Tony
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 17 de jan. de 2024
Hello Tony,We are thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority and we are delighted that we met your expectations. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience.
6/10 - Ok
Sunil
Viagem com a família
25 de dez. de 2023
Pontos negativos: Comodidades
I feel I have overpaid for this property
Sunil
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 26 de dez. de 2023
Hello Sunil, Thank you for sharing your feedback with us. We understand that you may have concerns about the value of your stay. Our rates are determined based on various factors such as location, amenities, and market demand. We encourage you to contact our management team directly to discuss your specific concerns further.
10/10 - Excelente
Jessica
Viagem com a família
15 de dez. de 2023
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Front desk associate!! By far, most spectacular customer service 👌
Jessica
Hospedou-se por 2 diárias em set. de 2023
Resposta de Manager em 16 de dez. de 2023
Hello Jessica,Thank you for your kind words! Our front desk associates strive to provide exceptional customer service. We greatly value your feedback and hope to welcome you back in the future.
10/10 - Excelente
Janice
Viagem em grupo
14 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Janice
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 16 de dez. de 2023
Hello Janice,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience. We look forward to welcoming you back in the future.
10/10 - Excelente
Edgar
30 de nov. de 2023
Edgar
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 7 de dez. de 2023
Hello Edgar,Thank you for choosing to stay with us during your recent visit! We are delighted to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We look forward to welcoming you back for another wonderful stay in the future.
2/10 - Terrível
Danette
Viagem com a família
29 de nov. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The way I was treated and that they called me POLICE ON ME AND MY HUSBAND FOR TALKING ON THE PHONE WITH OUR COUSIN. I FELT XERY VIOLATED AND THEN HAD NOTHING THAT THEY ADVERTISED. NO COOKING UTENSILS NO GARBAGE CAN JUST TOTALLY AWFUL. WOULD NEVER RECOMMEND TO A BEAR
Danette
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 2 de dez. de 2023
Hello Danette, We apologize for any misunderstanding or inconvenience you may have experienced during your stay. Our priority is to ensure the safety and comfort of all our guests, hence certain protocols are in place. We regret if you felt violated due to the phone conversation incident. Regarding the amenities, we appreciate your feedback and will further investigate the matter to ensure it complies with our advertised services. Remember, your satisfaction is important to us and we welcome any future opportunity to serve you better.
6/10 - Ok
Zoe
27 de nov. de 2023
Pontos positivos: Serviço e funcionários
Zoe
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 30 de nov. de 2023
Hello Zoe,We value your stay and want to ensure your satisfaction. If you have any specific feedback or concerns about your experience, please reach out to us directly so we can address them accordingly.
2/10 - Terrível
Clemente
Viagem a dois
16 de nov. de 2023
Pontos negativos: Comodidades
No hay nadie atendiendo. Tienes que llamar a un teléfono. Te dejan la llave en un lock. Te piden información de la tarjeta por teléfono. El wc taza de baño tenía Escremento de las personas anteriores. Había un pantalón de hombre en un cajón del mueble. En la noche no hay nadie del hotel. Es un hotel fantasma y andaban indigentes adentro de la propiedad. Me tuve que venir ese mismo día a comprar una habitación en el hotel Harvey’s. Por qué era inseguro quedarnos ahí.
Clemente
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 18 de nov. de 2023
Hello Clemente,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Our check-in process involves providing keys via a lockbox for added convenience. For security purposes, we do request credit card information over the phone. We sincerely apologize for the cleanliness issues you encountered and will address this with our housekeeping team. Our hotel is staffed during designated hours, and we prioritize guest safety. We recommend reaching out to our management team directly to further discuss your concerns.
10/10 - Excelente
Rebekah
Viagem com a família
14 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great spa room!
Great spa room!
Rebekah
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 17 de nov. de 2023
Hello Rebekah,We're delighted to hear that you enjoyed our spa room! Thank you for your feedback and we hope to welcome you back soon for another relaxing stay.
4/10 - Insatisfatória
Danielle
Viagem com a família
13 de nov. de 2023
Pontos negativos: Comodidades e condições e instalações da propriedade
Walls are paper thin and you can hear everything in the next room. Woken up at 1am from next door guest, kids running around, slamming cabinets, talking very loudly. Did not stop until almost 4am and was unable to contact anyone at this time of night and no one in office at check out, just had to drop card keys in the box. Sheets were stained and there were little seed type things all over and on bed. Not sure what it was. Yes the room is on the cheaper side but still not even worth that much.
Danielle
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 15 de nov. de 2023
Hello Danielle, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to noise disturbances from the neighboring room. We understand the importance of a peaceful stay and will make sure to address this issue with our staff. Regarding the cleanliness issues you mentioned, we have informed our housekeeping team to ensure that such occurrences are avoided in the future. We appreciate your valuable input and hope to have the opportunity to provide you with a more enjoyable experience in the future.
6/10 - Ok
Kelle
Viagem com a família
11 de nov. de 2023
Pontos positivos: Serviço e funcionários
1st room, fireplace not working. Hotel person tried their hardest to get it working, but no. Got moved to a different room. Fireplace was working, but floor was sticky and had to have hotel person come back again the next morning to make my TV work. Bravo to the staff, but some attention needs to be paid the cleanliness of the rooms and their amenities.
Kelle
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 12 de nov. de 2023
Hello Kelle,Thank you for sharing your feedback about your recent stay. We appreciate your recognition of our hardworking staff for their efforts to address the fireplace and TV issues. We apologize for the inconvenience caused by the cleanliness of the room and amenities. Rest assured, we will address this matter with our housekeeping team to ensure a better experience for future guests.