Hi Carolina!Thank you for the excellent 10 out of 10 rating! We hope you enjoyed the in room Nespresso machine and Chromecast for the 55" TV. We hope to host you again soon!

Hi Sara,Thank you for the great rating and for providing feedback! We are sorry to hear about the smell, we will have to investigate as this is the first we are hearing about it. It is currently quite fresh smelling in the halls since we had the carpets cleaned this week. Thank you for taking notice of our modern look and mention how quiet your stay was!We hope to host you again soon!

Hello Alain,Thank you for the kind words and glad you appreciated the price! We hope to host you again soon!

Hi Doris! Thank you for the kind words, our team is here to help! We hope they mentioned that our rooms come equipped with Chromecast which allows you to stream your favourite content directly from your mobile device to the TV. We hope to host you again soon and you can try out this excellent room feature!

Hi Jennifer, We are very sorry to hear about the issues during your stay. We hope our front desk staff offered to switch your rooms. They are available 24/7 for assistance during your stay. Please respond to stratahotel.com/feedback to provide more information. Thank you for your time and we wish you all the best.

Hi Dick!Thank you for your excellent rating and comment! We are happy to hear you enjoyed the space and hope you took advantage of our free parking!We hope to host you again soon!

Thank you Adam!Great to hear that you enjoyed your stay and we hope to host you again soon! Much appreciated.

Hello Iain!Thank you for the excellent rating! We hope you enjoyed the lobby bar area and were able to grab yourself a delicious, reasonably priced breakfast! Also, we hope you enjoyed the free parking. We wish you all the best!

Hello Dafina!Thank you for the great rating and taking note of our excellent prices. We aim to please and hope you had a comfortable stay. We look forward to hosting you again soon!

Hi Patricia!We greatly appreciate the kind words and are happy to hear you had excellent interactions with our team. Thank you for bringing your beautiful dog by and glad you received a pet bag, hope it was enjoyed!We do apologize for the issues you encountered with accessibility and will be looking to make adjustments where we can. We wish you all the best!

Hello Androulla, Thank you for your comments and we have had an internal discussion about everything you have mentioned. We apologize for the series of issues you encountered and would like you to reach out to us directly at stratahotel.com/feedback for us to provide some follow up information regarding your stay. We look forward to hearing from you.

Hi Dorothy, We appreciate the rating and hope you enjoyed your stay. Especially the in-room Nespresso and Chromecast for the 55" TV in your cozy room. We hope to see you again soon!

Hi Brian,Thank you for reaching out and providing information on your experience. We apologize for the delay with your check-in and will make scheduling changes when necessary. We appreciate your patience and hope to host you again soon.

Hi Shmuel!Thank you for the rating and excellent feedback. We are happy to hear you enjoyed your stay. We are situated in a great area in Kingston and close to all amenities. We hope to host you again soon!

Hi Victoria, We appreciate your feedback and we hope you brought up your concerns with our excellent front desk team. They are available to assist 24/7. We hope to host you again!

Hi Mary!Thank you for the information regarding breakfast and we apologize for the wait. Happy to hear you enjoyed our teams friendly demeanor! We are glad to hear you enjoyed the lobby space, it is definitely quite stunning and a great place to hang out for a bite, a drink or to get some work done.We hope to host you again soon and wish you all the best!

Hi Yann, We would love some more information regarding your stay. Please reach out to stratahotel.com/feedback. We wish you all the best!

Hi Peter, Thank you for noticing our beautiful renovations! We hope you enjoyed the comfortable room with Nespresso machine and Chromecast for the 55" TV. If you didn't this time, please join us in the lobby for a delightful reasonably priced breakfast. We wish you all the best!

Hello A Louise!Thank you for the stellar rating and the kind words! We are happy that you have been enjoying the hotel and we wish you many happy returns!Hope to see you soon.

Hi Abby, Thank you for the rating! Please feel free to reach out to us at stratahotel.com/feedback with any additional comments. We hope you took advantage of the free parking!

Hi Ken!Thank you for the excellent rating and kind words! We are happy to hear you are a repeat guest and we look forward to hosting you again in the near future. We wish you all the best!

Hi Jill!Thank you for the rating and we hope you enjoyed the comfortable rooms and free parking!We wish you all the best!

Hi Kaitlin!Thank you for the wonderful 5 out of 5 rating! We hope you were able to join us in the lobby for some delicious breakfast at a very reasonable price. We hope to see you again soon!

Hi Ryan!Thank you for your great rating! We are curious about what facilities you would like to see at our hotel. Please send an email to stratahotel.com/feedback as we would love to hear from you. We do hope you took advantage of the in-room Nespresso and Chromecast for 55" TV. We wish you all the best and hope to see you soon!

Hi Zoe!Thank you for the stellar rating! We hope you enjoyed the cozy room and took advantage of our free parking.We wish you all the best!

Hello Julia,Thank you for the feedback! If you feel up to it, we would love some more information regarding your stay so please reach out to stratahotel.com/feedback when you get a chance. We wish you all the best!

Hello Gaetanne!Your rating and review is much appreciated! We are very happy to hear your stay was enjoyable and we hope you took advantage of our free parking as well!

Hi Zorica!Thank you for the excellent rating and review! We are happy to hear your enjoyed the hotel took notice of our cleanliness. We hope you enjoyed the in-room Nespresso, mini fridge, microwave and Chromecast for the 55" TV.We wish you all the best!

Hi Sandy!Thank you for the excellent rating! We hope you enjoyed our super clean and comfortable hotel and took advantage of our covered FREE parking!We wish you all the best!

Hi Will! Thank you for the excellent rating and for your comments! Definitely come back to check out the in-room Nespresso, microwave, mini fridge and Chromecast for the 55" TV!

Hi Sanjay!Thank you for the excellent rating and your kind words. We hope you enjoyed the free parking during your stay and hope to host you again soon!We wish you all the best!

Hi Myriam!Thank you for the great review and rating! We appreciate your keen eye and for noticing our magnificent bathrooms and cleanliness! We hope to host you again soon!

Hi Anji!Thank you for the great rating! We hope you took advantage of the in-room Nespresso and Chromecast for the 55" TV! We hope to host you again soon!

Hi Courtney, Thank you for your feedback and bringing up the amount for incidentals. This amount is mentioned when booking a reservation but might get overlooked. We apologize for any noise that may have been disruptive and we hope that you brought this to the attention of our front desk team who are on site 24/7. We wish you all the best and hope to host you again!

Hi JD!Thank you for the excellent rating and amazing feedback! We are thrilled to hear you enjoyed your stay and that you noticed our updates! We hope you took advantage of the in-room Nespresso and Chromecast for the 55" TV.We hope to host you again soon!

Hi Angie,We would greatly appreciate more information regarding your stay. If you have the time, please reach out to stratahotel.com/feedback. Thank you and we wish you all the best.

Hi Petro!Thank you for the excellent rating and review! We are happy to hear you enjoyed your stay. We hope that you took advantage of our free covered parking!We hope to host you again soon!

Hi Valerie,Thank you for the rating! We are curious to know what brought you to that particular rating and would love to hear from you. Please reach out to stratahotel.com/feedback to provide more information. Thank you and we wish you all the best!

HI Jocelyn,Thank you for reaching out with your concerns. We do not use strong scented products in our hotel and apologize for the smell. A perfume bottle had broken in the hall and the scent took a bit of time to remove.Our 55" TVs come with Chromecast to stream your favourite programs from your preferred online streaming app. We apologize if you were unaware of this feature. We wish you all the best and hope to host you again soon!

Hi Omran!Thank you for the 4 out 5 rating and for providing feedback! We are happy to hear you enjoyed the space and hope you took advantage of our free covered parking. We wish you all the best!

Hi Nadeem!Thank you for the 5 out 5 rating and for the positive feedback. We are very happy to hear you enjoyed your stay and our team was professional. We hope you will stay with us again soon!

Hi Philip, Thank you for your feedback and we are very sorry for your experience. Since your stay a couple of our policies have been adjusted but that doesn't excuse the behaviour of the team that was here, the broken bottles and that we didn't have your iPad available when you returned. I encourage you to follow up with more detail regarding the rest of your stay and how we can be more helpful next time. Please go to stratahotel.com/feedback to do so and we will promptly get back to you. We appreciate you taking the time to help us become a better destination for you and other guests to stay.

Hi Glenn!Thank you for the excellent 5 out 5 rating! It looks like you enjoyed your spacious and comfortable room with complimentary Nespresso. We hope to host you again soon!

Hi Angela!Thank you for the 4 out 5 rating! We hope you enjoyed your comfortable room with Nespresso, microwave, mini fridge and Chromecast for the 55" TV. We hope to host you again soon!

Hello Umalkhair, We are sorry to see your rating and hope it is a mistake. If not, we would like to hear more about your experience. Please reach out to us directly to provide more information. Thank you and we wish you all the best.

Hi Brian!Thank you for the 4 out 5 rating! We hope that everything was up to your standards and you took advantage of our free parking!We wish you all the best!

Hi Jean-Philippe,Thank you for the rating and leaving feedback. We hope you enjoyed the comfortable and cozy space and glad you liked our rates!We hope to see you again soon!

Hi Susan!Thank you for the 8 out of 10 rating! We hope you enjoyed the comfortable and cozy room and took advantage of the underground free parking!We wish you all the best!

Hello Dongxia!Thank you for the 10 out of 10 rating! We hope you enjoyed the spacious room with Nespresso machine, mini fridge, microwave and Chromecast for the 55" TV!We wish you all the best!

Hi Yan,We are sorry to hear about your experience. We hope that you were able to speak with the front desk about the TV and that the offer of switching rooms was presented to you. The front desk also has soap available as we have plenty. Our housekeeping policy states that we do not enter the room unless given permission in order to respect our guests privacy. We encourage you to reach out to us if you require and further information. We would love to speak with you. We wish you all the best!