Savoy Suite | Terraço/pátio

Avaliações de Savoy Westend Hotel

5 out of 5
Savoy Westend Hotel
Petra Velikeho 16, Karlovy Vary

Avaliações

8,6

Excelente

Nota 10 - Excelente. 46 de 88 avaliações" "
Nota 8 - Boa. 27 de 88 avaliações" "
Nota 6 - Ok. 11 de 88 avaliações" "
Nota 4 - Insatisfatória. 2 de 88 avaliações" "
Nota 2 - Terrível. 2 de 88 avaliações" "

9,2/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

MIGUEL

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A área do hotel compreende 5 palacetes no bairro mais charmoso de Karlovy Vary. Local requintado.
Hospedou-se por 1 diária em mai. de 2018
Resposta de Management em 6 de set. de 2018
Dear Miguel, we are delighted to know that you have enjoyed your stay with us. We are also very pleased to know that you have appreciated our beautiful and quiet location, since i tis one of our major advantages. We hope, there will be a possibility to welcome you back to our hotel in the future! Sincerely, Management

10/10 - Excelente

Fernando, Belo Horizonte

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Paz e luxo
Infraestrutura e decoração impecáveis. Excelente café da manhã e jantar. Para um público específico, a estrutura de spa medicinal é enorme - com uma bela piscina aquecida, que atende mais do que os idosos onipresentes. De frente para um parque, é distante para ir à pé aos principais pontos turísticos da cidade. Deixam a desejar: o box do chuveiro minúsculo e incompatível com o quarto e hotel, e alguns pontos da área comum que precisam de manutenção (carpete e pintura). A cidade é uma das mais belas do mundo, mas como é uma estância hidrotermal, é indolente e as atividades noturnas praticamente nulas.

10/10 - Excelente

Fanni

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Cristina em 9 de jan. de 2024
Dear Fanni,Thank you very much for your positive review, we are very pleased that you enjoyed your stay at our hotel and appreciate your visit.We hope to welcome you back to our hotel soon!With kind regards,Your SWH team

8/10 - Boa

Christina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Cristina em 8 de jan. de 2024
Sehr geehrte Christina,Vielen Dank für Ihre positive Bewertung, wir freuen uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und schätzen Ihren Besuch sehr.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen,Ihr SWH-Team

8/10 - Boa

Igor

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Cristina em 8 de jan. de 2024
Dear Igor,Thank you very much for your positive review, we are very pleased that you enjoyed your stay at our hotel and appreciate your visit.We hope to welcome you back to our hotel soon!With kind regards,Your SWH team

8/10 - Boa

Karl-Heinz

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Uns hat alles sehr gut gefallen, schöner Wellness Bereich mit Sauna/Pool/Fitness Bereich usw. Was wir et
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Cristina em 2 de jan. de 2024
Lieber Karl-Heinz,Vielen Dank für Ihre positive Bewertung! Es freut uns sehr zu hören, dass Ihnen unser Wellness-Bereich mit Sauna, Pool, Fitness und anderen Annehmlichkeiten gut gefallen hat. Wir setzen alles daran, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es ist schön zu erfahren, dass Sie Ihre Zeit bei uns genossen haben.Ihre Zufriedenheit ist unsere oberste Priorität, und wir schätzen Ihr Feedback sehr. Falls Sie in Zukunft weitere Anregungen oder Kommentare haben, stehen wir Ihnen gerne zur Verfügung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen alles Gute!Herzliche Grüße,SWH management Team

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Very unpleasant, cash only, outdated
Do not do this to yourself! This place is outdated, weird, and uncomfortable. Here is what we did not like: - You can only pay in cash, they are under some sanctions, or mafia or whatever, but they are quite aggressive at the end that you need to pay cash - Rooms are spacious and clean but need major update - sinks are cracked, beds uncomfortable - SPA is very outdated, feels more like hospital, got an overpriced massage that was weird, creepy and in not so clean and comfortable environment - Hotel is kind of dark everywhere, evenings feels really uncomfortable, there is nobody around, not lively at all - Overall, if you want to enjoy Karlovy Vary and be in a nice hotel, have decent SPA experience, and feel like you enjoyed your time there, this is absolutely not the hotel to go!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Cristina em 24 de out. de 2023
Dear Anonymous,We appreciate you taking the time to share your feedback regarding your recent stay at Savoy Westend. We are genuinely sorry to hear that your experience did not meet your expectations, and we regret any inconvenience you may have encountered during your visit.Regarding the payment method, we apologize for any inconvenience this may have caused. This is certainly not the experience we want for our guests.Your comments on our rooms, spa, and overall ambiance have not gone unnoticed. We take this feedback seriously, and we are committed to improving our services and facilities. The ambiance of the hotel and the spa environment are areas where we aim to enhance the guest experience. Your remarks will be used as valuable input in these ongoing efforts to make improvements.We sincerely apologize for the shortcomings you experienced during your stay and thank you for bringing them to our attention. We hope you might consider giving us another chance in the future, as we are dedicated to making the necessary changes to offer a more enjoyable and comfortable experience.Once again, thank you for your feedback.Sincerely,SWH Management Team

2/10 - Terrível

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Bad Experience; CASH ONLY
My experience at this hotel was bad. To start with: 1. Hotel credit card machine was not working. So everything had to be paid with cash. Who would expect to be walking around with 15,000 - 20,000 kronor in cash?? Going to city center and getting the cash cost us an extra $85 in transaction fees and poor conversion rates. 2. Being a small town and boutique hotel, very few people speak English. We made an appointment and went to the spa at the time. It was our first experience in a "salt cave". Nobody to tell us what to do. We lost about 10 minutes in this experience, but had to pay full price. Same thing with the mineral bath. Lost few minutes because there was nobody to guide us, but had to pay full price. Finally at check out time, we were told that their credit card system is not working for a month!!!. If that was the case, the hotel should have informed the guests in ADVANCE so that we would have made alternate arrangements. As for the hotel itself, it is a very nice property and enjoyable if the hotel can do a better job.
Hospedou-se por 1 diária em set. de 2023
Resposta de Cristina em 4 de out. de 2023
Dear Mr./Ms. Anonymous,Thank you for taking the time to share your feedback about your recent stay at Savoy Westend Hotel. We appreciate your honest review as it helps us improve our services and guest experience.We regret the inconvenience caused by the credit card machine not working during your stay. This is certainly not the experience we want for our guests. It's important for us to clarify that the credit card information is listed on the website "Expedia." Regarding the language barrier and the lack of guidance in the spa area, we apologize for any confusion or inconvenience you experienced. We will take your comments into consideration and work on enhancing our guest service, including providing clearer instructions for spa experiences.We are pleased to hear that you found the property itself enjoyable, and we hope that you would consider giving us another opportunity to provide you with a much-improved stay in the future. We truly appreciate your feedback, and it will be instrumental in helping us enhance our services.Once again, we apologize for any inconvenience you faced during your stay and thank you for choosing Savoy Westend Hotel.Warm regards,SWH Management Team

10/10 - Excelente

Rita

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em set. de 2023
Resposta de Cristina em 4 de out. de 2023
Dear Ms. Rita,Thank you for your positive review, we are very happy that you liked our hotel.We hope to welcome you to our hotel again soon!With best wishes,Your SWH team

8/10 - Boa

Jutta

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Das Thermalbad hat nicht unseren Erwartungen entsprochen. Ambiente des Wellnessbereichs mäßig, Temperatur des Schwimmbeckens nur maximal 29 Grad, Massagedüsen nur auf Anforderung in Betrieb.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Cristina em 4 de out. de 2023
Sehr geehrte Jutta,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Es tut uns aufrichtig leid, zu hören, dass Sie mit Ihrem Besuch in unserem Thermalbad nicht zufrieden waren. Ihr Feedback ist uns sehr wichtig, da es uns hilft, unsere Dienstleistungen und Einrichtungen kontinuierlich zu verbessern.Wir bedauern, dass das Ambiente des Wellnessbereichs nicht Ihren Erwartungen entsprochen hat. Unser Ziel ist es, unseren Gästen eine entspannte und angenehme Umgebung zu bieten, und wir werden sicherstellen, dass dies in Zukunft besser umgesetzt wird.Wir verstehen, dass Ihnen die Temperatur des Pools von 29 Grad nicht gefallen hat, aber da es sich um einen Pool zum Schwimmen handelt, kann die Temperatur nicht höher sein. Wir werden jedoch sicherstellen, dass diese Information in unserer Kommunikation deutlich hervorgehoben wird, um Missverständnisse zu vermeiden.Wir bedauern auch, dass die Massagedüsen nicht ausreichend genutzt werden konnten. Ihr Feedback bezüglich der Massagedüsen wird von uns ernst genommen, und wir werden sicherstellen, dass diese in Zukunft leichter zugänglich sind.Wir hoffen, dass Sie uns in der Zukunft eine weitere Gelegenheit geben, Ihr Vertrauen in unsere Einrichtungen wiederherzustellen. Wir werden hart daran arbeiten, sicherzustellen, dass Ihr nächster Besuch Ihren Erwartungen entspricht.Nochmals vielen Dank für Ihr Feedback, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,SWH Management Team

10/10 - Excelente

Daniela

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Herrlich! Alles! Ein vorzügliches Kurzreisenziel!!!
Hospedou-se por 1 diária em set. de 2023
Resposta de Cristina em 4 de out. de 2023
Liebe Frau Daniela,vielen Dank für Ihre positive Bewertung, es freut uns sehr, dass Ihnen unser Hotel gefallen hat.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen,Ihr SWH-Team

10/10 - Excelente

Janice

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em set. de 2023
Resposta de Cristina em 14 de set. de 2023
Dear Janice,Thank you for your positive feedback, we are very glad that you enjoyed your stay at our hotel.We hope to welcome you to our hotel again soon!Best wishes,Your SWH Management Team

10/10 - Excelente

Brigitta

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Das Personal sehr nett und hilfsbereit. Wir fühlten uns wohl und haben den Aufenthalt genossen. Der eingetretene Umstand am Freitag tat uns für das Personal leid. Sie gaben sich trotzdem grosse Mühe.
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Cristina em 10 de jul. de 2023
Sehr geehrte Frau Brigitta,Vielen Dank für Ihre positive Bewertung, wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen,Ihr SWH Management Team

10/10 - Excelente

Cecilia

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
The hotel is beautiful and the staff were very nice !we enjoyed the spa and the room, but We had one problem in the room The AC wasn’t working and they sent us somebody to fix it but he couldn’t. When we ask for another room the lady said it was full and her solution to the AC problem was to open the window. We were very disappointed and couldn’t sleep because of the noise outside. Beautiful hotel but no AC.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Cristina em 23 de jun. de 2023
Dear Cecilia,Thank you for your positive review and we are very happy that you enjoyed your stay in our hotel. We are glad that you liked and enjoyed our room and the Spa center. We would like to apologize for the air conditioning, which was not yet fully functional due to a recent switch on and was not working at full capacity at the time of your stay, but is now working perfectly. We hope to welcome you back to our hotel soon!Best regards,Your SWH management team

10/10 - Excelente

JAEHO

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023
Resposta de SWH em 15 de jun. de 2023
Dear Jaeho, Thank you for your positive review, we are delighted that you enjoyed your stay at our hotel. We hope to welcome you back to our hotel again soon! Best wishes, Your SWH management team

10/10 - Excelente

Andreas

Hospedou-se por 2 diárias em mai. de 2023
Resposta de SWH em 15 de jun. de 2023
Dear Andreas, Thank you for your positive review, we are delighted that you enjoyed your stay at our hotel. We hope to welcome you back to our hotel again soon! Best wishes, Your SWH management team

6/10 - Ok

Katherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
While this property is beautiful they certainly made my daughter feel unwelcome at the spa area. The restaurant & front desk was lovely.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Cristina em 22 de mai. de 2023
Dear guest,Thank you for your review, we hope you enjoyed your stay at the Savoy Westend Hotel and spent a pleasant few days here. As for your daughter, I have passed your information on to the manager so next time no one will feel uncomfortable.We hope to welcome you back to our hotel again soon!Kind regards,Your SWH Management Team

8/10 - Boa

Michael

Pontos positivos: Limpeza e serviço e funcionários
Spa needs an update . Staff was ok .spa schedule was complicated with spotty hours . Hotel staff was excellent . Breakfast buffet was outstanding .
Hospedou-se por 2 diárias em mar. de 2023
Resposta de SWH em 4 de abr. de 2023
Dear Michael, Thank you for your review, we are pleased that you enjoyed your stay at the Savoy Westend Hotel, especially the friendly and helpful staff. We are also very sorry that you were unhappy with the opening hours of the Spa Centre. We hope to welcome you back soon. With kind regards, Your SWH team

8/10 - Boa

Quentin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2022
Resposta de Cristina em 17 de jan. de 2023
Dear Guest,Thank you for your positive review, we are very happy that you enjoyed your stay at our hotel and appreciate your visit very much.We hope to welcome you again soon in our hotel!Sincere friendships,Your SWH team

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Cristina em 17 de jan. de 2023
Dear Guest,Thank you for your positive review, we are very happy that you enjoyed your stay at our hotel and appreciate your visit very much.We hope to welcome you again soon in our hotel!Sincere friendships,Your SWH team

10/10 - Excelente

Eduardo, Baden

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ideal accommodation for a wonderful city
Resposta de Cristina em 9 de nov. de 2022
Dear Eduardo,Thank you very much for this positive feedback!It was a pleasure having you with us and we hope to welcome you back soon.Kind regards,SWH team

8/10 - Boa

James

Hospedou-se por 2 diárias em set. de 2022
Resposta de SWH management em 5 de out. de 2022
Dear James, thank you very much for the positive review, we are very happy that you liked our hotel. We really appreciate your visit and still hope to see you again soon at our hotel! Sincerely, Your Management Team

8/10 - Boa

Thomas

Hospedou-se por 1 diária em ago. de 2022
Resposta de SWH management em 23 de ago. de 2022
Dear Thomas, thank you very much for the positive review, we are very happy that you liked our hotel. We really appreciate your visit and still hope to see you again soon at our hotel! Sincerely, Your Management Team

6/10 - Ok

nooria

Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Comodidades
Central
Hospedou-se por 1 diária em ago. de 2022
Resposta de SWH management em 23 de ago. de 2022
Dear nooria, thank you very much for the positive review, we are very happy that you liked our hotel. We really appreciate your visit and still hope to see you again soon at our hotel! Sincerely, Your Management Team

8/10 - Boa

Liv

Hospedou-se por 1 diária em jun. de 2022

8/10 - Boa

Olga

Hospedou-se por 3 diárias em abr. de 2022

10/10 - Excelente

Brian, Scottsdale

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2022

10/10 - Excelente

Courtney

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Cristina em 29 de dez. de 2021
Dear Guest, thank you very much for giving us such a high score. I am happy that you found our hotel absolutely perfect! This means a lot to all our staff, because it shows that we are going in the right direction to provide the best service to all our guests. I sincerely hope that we can welcome you back to our hotel soon! We look forward to seeing you again, Your Management Team

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Grand Hotel - das schönste in Karlsbad
Tolles Hotel, echte 5*
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Savoy Westend Hotel em 14 de dez. de 2021
Lieber Gast, vielen Dank für die positive Bewertung, es freut uns sehr, dass Ihnen unser Hotel gefallen hat und wir schätzen Ihren Besuch sehr. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Management Team

10/10 - Excelente

Volker

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hochwertiges Hotel zum relativ günstigen Preis
Das Savoy habe ich nun das 2. mal besucht, weil ich wusste, dass ich dort einen sehr komfortablen Aufenthalt und einen guten Spa-Bereich für einen sehr guten Preis bekommen werde. Meine Erwartungen wurden voll erfüllt.
Hospedou-se por 2 diárias em nov.. de 2021
Resposta de Savoy Westend Hotel Team em 12 de nov. de 2021
Guten Tag, Vielen vielen Dank für die nette Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und gerne wiederkommen. Ich wünsche Ihnen einen schönen Tag und bis zum nächsten Mal.

8/10 - Boa

Corinna

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Unser Aufenthalt war sehr schön. Die Lage des Hotels ist super. Die Wellnessanwendungen waren sehr gut. Das Frühstück fanden wir zu teuer und beim Abendessen am Buffet war leider fast alles kalt, deshalb gingen wir am nächsten Tag in die Stadt zum essen.
Hospedou-se por 2 diárias em nov.. de 2021
Resposta de Savoy Westend Hotel em 12 de nov. de 2021
Hallo, vielen Dank für die nette Beschreibung.Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und bedauern, dass Sie mit dem Service in unserem Restaurant nicht zufrieden waren. Wir werden auf jeden Fall an dieser Situation arbeiten und unseren Service verbessern. Mit freundlichen Grüßen

8/10 - Boa

Thomas

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 3 diárias em out. de 2021

10/10 - Excelente

Petra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr schöne Hotelanlage, tolles Schwimmbad, die Sauna bzw. der Ruhebereich könnten schöner gestaltet werden.
Hospedou-se por 10 diárias em out. de 2021
Resposta de Cristina em 8 de nov. de 2021
Lieber Gast, vielen Dank für die positive Bewertung, es freut uns sehr, dass Ihnen unser Hotel gefallen hat und wir schätzen Ihren Besuch sehr. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Management Team

10/10 - Excelente

dikla

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
מלון מפואר
מלון מקסים, מפואר. שידרגו אותנו לסוויטה ענקית. החניה במלון בתשלום 20 יורו. יש בריכה אחת במלון עם מים בטמפ' של 28 מעלות. ג'קוזי חם אחד ו 2 סאונות. מהמלון אפשר לצאת לטייל ביער, המרחק מהעיר בערך 10 דק הליכה. יש בקרבת המלון הרבה מסעדות.
Hospedou-se por 3 diárias em set. de 2021
Resposta de Cristina em 27 de out. de 2021
Dear Guide, thank you very much for the positive review, we are very happy that you liked our hotel and we really appreciate your visit. We are glad that everything was perfect. We hope to see you again soon at our hotel! Sincerely, Your Management Team

10/10 - Excelente

Hendrik

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel
Wonderful hotel, great service and friendly staff. Elegant a true bohemian experience :-) wellness area perhaps needs a bit of improvement. Great location
Hospedou-se por 2 diárias em set. de 2021
Resposta de Cristina em 29 de set. de 2021
Dear Hendrik, thank you very much for the positive review, we are very pleased that you liked our hotel and we appreciate your visit very much. We hope to welcome you back to our hotel soon! With kind regards, your management team

8/10 - Boa

Rosmarie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hotel für Kurzaufenthalt
Das Personal war sehr freundlich. Das Frühstücksbuffet war sehr gut. Die Zimmer bzw. Einrichtungen und die Flure sind etwas in die Jahre gekommen.
Hospedou-se por 1 diária em ago. de 2021
Resposta de Cristina em 29 de set. de 2021
Lieber Rosemarie, vielen Dank für die positive Bewertung, es freut uns sehr, dass Ihnen unser Hotel gefallen hat und wir schätzen Ihren Besuch sehr. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Management Team

10/10 - Excelente

UH

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2021
Resposta de Cristina em 29 de set. de 2021
Dear UH, thank you very much for the positive review, we are very happy that you liked our hotel and we really appreciate your visit. We hope to see you again soon at our hotel! Sincerely, Your Management Team

10/10 - Excelente

Brandon

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2021

8/10 - Boa

Jette

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Den ekstra seng i værelset var ikke god at sove i. Ved sengetid, måtte vi have personale op og hjælpe med at reparere den, da der manglede lameller midt i sengen. Vi havde også forventet tre almindelige senge - ikke en opredning i fodenden af de almindelige senge.
Hospedou-se por 1 diária em jul. de 2021
Resposta de Savoy Westend Hotel Team em 17 de dez. de 2021
Dear Jette! First of all we would like to thank you for taking your time and sharing your review after your stay at our Savoy Westend Hotel. We really appreciate your feedback, the comments of our guests help us to get better! We apologize for the issue mentioned and we will be sure to pass this along to our technician. However we would be very pleased to welcome you soon as our guest! We wish you all the best!

10/10 - Excelente

Andre

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em set. de 2020

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2020

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Leider habe ich keine gute und erst recht keine 5*-Erfahrung gemacht. Zunächst wollte ich gern stornieren, musste dann leider feststellen, dass die nur bis 13 Uhr möglich ist und es bereits 15 Uhr war. Die Kollegin der Reservierungsabteilung konnte mir nicht helfen und bat mich eine Email zu schreiben. Sofort gemacht, jedoch ohne Reaktion. Am nächsten Tag niemanden erreicht, weder telefonisch noch per Mail. Am Freitag endlich jemanden erreicht, der mir sagte, es sei nicht möglich Kostenfrei zu stornieren. Aha - ob sie mir das auch nochmal hätten sagen können? Meine Mails waren im Spam des Hotels gelandet. Ich will mich beschweren, jedoch sei der Supervisor nicht da - er würde mich zurückrufen. Nie passiert... Leider sehe unprofessionell diese Interaktion. Ich habe als Dank dann mit der 602 das kleinste Zimmer des Hotels unterm Dach bekommen, mit einem surrender Exit-Schild über der Tür. Ich bin vom Umgang und dem Zimmer leider sehr enttäuscht und möchte nicht wieder kommen. Die Zimmer und die sonstige Anlage waren sehr sauber und gepflegt. Thai -Massage war auch prima.
Hospedou-se por 1 diária em fev. de 2020
Resposta de Savoy Westend Hotel em 2 de mar. de 2020
Dear Mrs. Zielke, First of all, we would like to thank you for choosing Savoy Westend Hotel for your stay in Karlovy Vary and thank you for taking the time to share your feedback. We are very glad that you appreciated the cleanliness and Thai massages, as as we constantly strive to provide the very best for all our guests. Let us please react on your booking process and request regarding free cancellation. You made your reservation 9.2, you could change your reservation till 19.2. free of charge. This was not done. Whole this time hotel kept the room reserved for you. We have faced the period of the fully booked hotel when we did not have any free room available and we canceled all other requests and reservations still keeping the room for you. Of course, we could not cancel your booking free of charge at the last moment, since we had no chance to sell the room anymore, and lost all other requests. It would be also fair to mention that you were proposed as compensation for your second period with a huge upgrade from Compact room up to Apartment by our manager. There is written correspondence available about this fact. You did not react to this proposal. The reason you did not get the upgrade is only because you decided to use your reservation for the first period as well (the one you wanted to cancel) and came to the hotel. So hotel kept all its obligations towards you. You have paid the Compact room, you got the Compact room exactly. Yes, it is not a big room, but this is for you to choose and what you have ordered. We have 10 different categories available, so you could choose any of them. Thank you in advance for your understanding, we hope, there will be a possibility to welcome you back to our hotel in the future under better circumstances. Sincerely, Savoy Westend Hotel

6/10 - Ok

Stephan

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Not a 5 Star facility
Definitely not 5 star. 3 to 3.5 star by North American or Western European standards. Staff at hotel and spa lacking desire to satisfy customer. No spa atmosphere at all more of a socialist era hospital/rehab centre. Spa receptionist will keep answering calls from other spa employees while you are trying to purchase treatments. Lots of things broken and out of order. Spa employees lack proper spa/customer service etiquette. Very little communication with clients. No real is effort is made to sell or explain treatments. We just gave up after 2 days and explored Karlovy Vary instead.
Hospedou-se por 4 diárias em dez. de 2019
Resposta de savoywestend em 16 de dez. de 2019
Dear Stephan, First of all we would like to thank you for choosing Savoy Westend Hotel for your stay in Karlovy Vary and thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like yours that we learn from and use to improve. Further to your comments we have taken necessary measures to address all issues mentioned and including all departments. We also hope, there will be a possibility to welcome you back to our hotel in the future. Sincerely, Management

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Overall was ok except the first night where we asked to be shifted to another terrible small room due to a leakage in our room, next morning I called the receptionist who offered me another room in different building, I refused and returned to my old room after it was repaired, for this I’m entitled for a refund of the first night room rate.
Hospedou-se por 3 diárias em nov.. de 2019
Resposta de savoywestend em 16 de dez. de 2019
Dear client, First of all we would like to thank you for choosing Savoy Westend Hotel for your stay in Karlovy Vary and thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. While we wish you had a better experience, it is feedback like yours that we learn from and use to improve. Further to your comments we have taken necessary measures to address all issues mentioned and including all departments. A very high number of our guests are returning and although we understand you were not satisfied on this occasion, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warmest regards, Management

8/10 - Boa

Mauro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2019
Resposta de Management em 16 de ago. de 2019
Dear Mauro, thank you so much for kind and very possitive review! We greatly appreciate it. We also hope, there will be a possibility to welcome you back to our hotel in the future. Sincerely, Management

8/10 - Boa

marie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jun. de 2019
Resposta de Management em 20 de jul. de 2019
Dear client, We would like to use this opportunity to thank you for choosing Savoy Westend Hotel for your stay in Karlovy Vary! We greatly appreciate it. We hope to see you back soon in our hotel! Sincerely, Management

10/10 - Excelente

Pavel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2019
Resposta de Management em 6 de mai. de 2019
Dear Pavel, thank you so much for kind and very possitive review! We greatly appreciate it. We also hope, there will be a possibility to welcome you back to our hotel in the future. Sincerely, Management

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 3 diárias em fev. de 2019
Resposta de Management em 3 de abr. de 2019
Dear client, thank you so much for kind and very possitive review! We greatly appreciate it. We also hope, there will be a possibility to welcome you back to our hotel in the future. Sincerely, Management

10/10 - Excelente

Ewa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2019
Resposta de Management em 11 de mar. de 2019
Dear Ewa, thank you so much for kind and very possitive review! We greatly appreciate it. We also hope, there will be a possibility to welcome you back to our hotel in the future. Sincerely, Management

10/10 - Excelente

Ridha

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Très Bel hotel
Rien à dire ... tout est parfait ....
Hospedou-se por 5 diárias em fev. de 2019
Resposta de Management em 11 de mar. de 2019
Dear Ridha, We would like to use this opportunity to thank you for choosing Savoy Westend Hotel for your stay in Karlovy Vary! We greatly appreciate it. We hope to see you back soon in our hotel! Sincerely, Management