Dear Leandro,It is a great pleasure to see that you have enjoyed your stay with us.We look forward to welcome you soon back.Kind regards,Christian SackGeneral ManagerBürgenstock Hotels & Resort

Sehr geehrter Luiz Carlos P, herzlichen Dank für Ihre tolle Bewertung. Bis bald wieder auf dem Bürgenstock. Herzliche Grüsse, Christian SackGeneral ManagerBürgenstock Hotels & Resort

Dear guest Thank you very much for your feedback. We would indeed be delighted welcoming you back. Kind regards Bürgenstock Resort Robert P. Herr - General Manager

Dear Jorge Eduardo, We are indeed delighted to read your wonderful comments. Thank you for leaving this fantastic review and we hope to welcome you back in not too distant future. Best regards, Robert P. Herr General Manager Bürgenstock Resort

Dear guest We hope that your stay at the Bürgenstock was a pleasant experience for you. Should you need any further help or suggestions for a future visit at our beautiful Resort, please do not hesitate to contact us, we will be happy to help you at any time. Kind regards Guest Experience Team Bürgenstock Resort Lake Lucerne I Switzerland

Dear Guest Thank you for your post, we hope that you have had a beautiful stay at out Resort. Looking forward to welcome you again at the Bürgenberg we wish you and your family all the best for 2019. Kind regards Guest Experience Team Bürgenstock Resort Lake Lucerne I Switzerland

Dear Jorge,thank you very much for your feedback and we really hope to welcome you back soon. Kindest regards,Thomas Goval Acting General ManagerBürgenstock Resort Lake Lucerne

Dear Yan Xiu, thank you very much for your review. Warm regards, Thomas GovalActing General Manager Bürgenstock Hotels & Resort

Dear Dominic, thank you for sharing your feedback with us. We would like to lern more about your stay with us and why we have not been able to reach your expectations.Kindest regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort

Lieber Kevin, vielen herzlichen Dank für dein Feedback. Wir bedauern natürlich sehr, dass wir Sie nicht ganz überzeugen konnten. Gerne möchten wir mehr von Ihrem Aufenthalt erfahren und mögliche Verbesserungsvorschläge umsetzten. Hierfür steht Ihnen gerne jederzeit und Guest Experience Team zur Verfügung. Wir freuen uns auf Ihr detaillierteres Feedback.Herzliche Grüsse, Thomas GovalActing General Manager

Dear Heekeun,thank you very much for taking your time to sent us your feedback.It was a real pleasure to have you as our guest. Kindest regards,Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

Lieber Kevin, vielen herzlichen Dank für Ihre Nachricht und es freut mich sehr zu lesen, dass Sie einen wundervollen Aufenthalt bei uns hatten. Herzliche Grüsse,Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

Dear heekeun,thank you very much for your amazing rating. Kindest regards,Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

Dear Mr. Emmanuel,Thank you very much for taking your valuable time to share your impressions and experiences directly with us. We are of course very pleased to read that you enjoyed your stay with us to the fullest and that we will hopefully be able to welcome you again at the Bürgenstock Resort.Feedback like yours represent our daily fuel not only to meeting but rather exceeding our guests' expectations. We are beyond delighted to hear that as a team we could stand out for the friendliness and the quality of our services, as both aspects are of utter importance to us.Thank you very much for your time and I am already looking forward to seeing you again at the Bürgenstock Resort.Kindest RegardsLeonardo BastianoniGuest Experience TeamBürgenstock Hotels & Resort

Lieber Marc,vielen Dank für Ihre tolle 10 Punkte Bewertung, es freut mich sehr zu sehen, dass Sie Ihren Aufenthalt voll und ganz genossen haben. Herzliche Grüsse,Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

Dear rohan, thnk you very much for your amazing rating. Kindest regards,Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

Dear Inae, thank you very much for your amazing rating. We look forward to welcome you soon back for another unique experience with us. Kindest regards,Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

Dear William,Thank you so much for taking the time to share your wonderful feedback with us. We're absolutely thrilled to hear that you had such a memorable anniversary trip at Bürgenstock Hotels & Resort!It warms our hearts to know that you enjoyed the beautiful views from our property and spa, particularly the infinity pool. We take pride in our breathtaking surroundings, and it's delightful to hear that you found them as captivating as we do.Our dedicated staff members are truly the heart of our resort, and your kind words about their friendliness and helpfulness mean the world to us. We're delighted to have been a part of making your anniversary special.It's fantastic that you had a great time on the catamaran trip to Lucerne. We love offering unique experiences to our guests, and we're pleased that you found it enjoyable.We're also glad to know that our dog-friendly amenities, including the quality dog bed, met your expectations. We understand that pets are family, too, and we strive to make them feel just as welcome.We would be absolutely delighted to welcome you back for a longer stay in the future. Please don't hesitate to reach out whenever you're ready to return, and we'll be here to ensure your next visit is just as wonderful as this one.Once again, thank you for choosing Bürgenstock Hotels & Resort for your anniversary celebration. We can't wait to have you back!Warm regards,Thomas Goval Acting General Manager Bürgenstock Hotels & Resort

Dar Monica,thank yo very much for your feedback!We really appreciate your feedback and we look already forward to welcome you back soon. Kindest regards,Thomas Goval Acting General Manager

Liebe/r Hartmann,Vielen Dank für Ihr positives Feedback zu den Bürgenstock Hotels & Resort! Es freut uns sehr zu hören, dass Sie einen großartigen Aufenthalt hatten und mit unserem Service zufrieden waren. Unsere Mitarbeiter sind stets bemüht, Ihren Aufenthalt so angenehm wie möglich zu gestalten, und es ist schön zu hören, dass Sie sie als freundlich und zuvorkommend empfunden haben. Die atemberaubende Lage und die großartige Aussicht sind in der Tat besondere Merkmale unseres Resorts, die viele Gäste schätzen.Wir sind stolz darauf, dass Ihnen auch das Essen gefallen hat. Unsere Küchenmannschaft arbeitet hart daran, kulinarische Erlebnisse auf höchstem Niveau zu bieten, und es ist erfreulich zu hören, dass dies Ihren Erwartungen entsprochen hat.Wir hoffen, Sie in der Zukunft erneut bei uns begrüßen zu dürfen, und freuen uns darauf, Ihnen erneut einen wunderbaren Aufenthalt bieten zu können. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen.Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

Dear guest,thank you very much for your high rating and your time which you took to give us a rating. Kindest regards,Thoms GovalActing General ManagerBürgenstock Hotels & Resort

Dear Conny, thank you very much for falling in love with our property. It was a real pleasure to have you with us. Kindest regards,Thomas Goval Acting General Manager

Dear Cindy,Thank you for your enthusiastic feedback! We're delighted to hear that you had an "over the top amazing" experience at Bürgenstock Hotels & Resort. It's wonderful to know that you enjoyed the breathtaking scenery and the unique transportation options we offer.We appreciate your compliments about our food, funicular, and catamaran services, as well as the exceptional service provided by our team. We take great pride in delivering top-notch service to our guests.We're sorry to hear about the issue with the pillows you chose. Your comfort is important to us, and we will certainly address this to ensure a better experience for future guests.It's fantastic that you found the hike up to the lift perfect, and we'd be thrilled to welcome you back in a heartbeat! If you have any other feedback or suggestions, please don't hesitate to share. We look forward to hosting you again and making your next stay even more remarkable.Warm regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort

Dear Mantinder Jit, thank you for your 5 star rating. Kindest regards,Thomas GovalActing General Manager

Dear Douina,thank you very much for your feedback. We have been very proud to have you as our guest and that you enjoyed your stay with us.Kindest regards,Thomas GovalActing General ManagerBürgenstock Hotels & Resort

Liebe/r Sami,vielen herzlichen Dank für Ihr Feedback und die Zeit welche Sie sich hierfür genommen haben.Wir freuen uns schon darauf Sie bald wieder bei uns begrüssen zu dürfen.Herzliche Grüsse,Thomas GovalActing General ManagerBürgenstock Hotel & Resort

Dear chuxiong, thank you very much for your feedback. We are very sorry to hear that you hade some unacceptable charges on your bill. Unforthunaltey we are unable to find any on your bill, may we kindly ask you to contact us direct to find a solution to your problem.Kindest regards,Thomas GovalActing General Manager

Dear Azem,On behalf of our team at the Bürgenstock Hotels & Resort, thank you for choosing to stay with us and sharing your remarkable feedback.I am absolutely delighted that overall you enjoyed your stay with us and our genuine care and comfort was felt throughout your short visit.Please note that your positive comments will surely be shared with our team members especially to the individuals who went above and beyond your expectations, as this feedback continues to confirm that the team has delivered the outstanding service that The Buergenstock is known for.We look forward to welcoming you in the future as we will be offering new services and dining options to continue to elevate the level of luxury in our hotel.Kindest regards,

Lieber Senem, Vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt in den Bürgenstock Hotels & Resort. Es freut uns zu hören, dass Sie mit unserem Personal sehr zufrieden waren und dass Sie sowohl das Frühstück als auch das Abendessen perfekt fanden. Wir legen großen Wert auf Gastfreundschaft und es ist schön zu wissen, dass Sie dies bei uns erlebt haben.Wir würden uns freuen, Sie in Zukunft erneut bei uns begrüßen zu dürfen. Zögern Sie nicht, uns zu kontaktieren, wenn Sie weitere Fragen oder Wünsche haben.Mit freundlichen Grüssen, Thomas Goval Acting General ManagerBürgenstock Hotels & Resort

Dear Michael,Thank you for choosing to stay with us and sharing an encouraging review of your experience in our resort.I look forward to welcoming you and your loved ones again to The Bürgenstock Resort.Kindest regards,Christian SackGeneral ManagerBürgenstock Hotels & Resort

Dear Ezgi, It was an absolute pleasure to welcome you as our guest high above Lake Lucerne. We thank you very much for the positive feedback. The Bürgenstock Resort inspires life’s most meaningful journeys. We take immense pride in offering exceptional products, impeccable service and genuine care to our guests and we are incredibly delighted that you felt the same during your stay. We are looking forward to welcoming you and your loved ones again to The Bürgenstock Resort, where we will be introducing new services, dining options and amenities in the near future to further enhance your stay with us. Kind regards,

Dear Haifa, Thank you for taking the time to share your experience with us on Expedia. I would like to sincerely thank you for choosing to stay at The Bürgenstock Resort. I am saddened to hear that we failed to meet your expectations with your experience. I sincerely apologize for the inconvenience that disrupted your experience in The Bürgenstock Resort. This is truly not our standard. I look forward to welcoming you and your loved ones to The Bürgenstock Resort, where we will be introducing new services, dining options and amenities in the near future to further enhance your stay with us. Kind regards,

Good afternoon, On behalf of our team at the Bürgenstock Resort, thank you for choosing to stay with us and sharing your remarkable feedback. I am absolutely delighted that overall you enjoyed your stay with us and our genuine care and comfort was felt throughout your short visit. Please note that your positive comments will surely be shared with our team members especially to the individuals who went above and beyond your expectations. We look forward to welcoming you in the future as we will be offering new services and dining options to continue to elevate the level of luxury in our hotel. Kindest regards,

Sehr geehrter FatihIch möchte mich ganz herzlich dafür bedanken, dass Sie sich für einen Aufenthalt im Bürgenstock Resort entschieden haben. Es war mir eine absolute Freude, über Ihre positive Erfahrung in unserem Hotel zu lesen. Es freut uns ausserordentlich, dass Sie die Freundlichkeit unserer engagierten Mitarbeiter sehr geschätzt haben. Gerne teilen wir dieses Feedback mit unseren Teams, da wir ihnen unseren Erfolg verdanken.Wir danken Ihnen erneut für Ihre freundliche Rückmeldung und freuen uns bereits, Sie schon bald wieder in Ihrem Zimmer bei uns willkommen heissen zu dürfen. Wir wünschen Ihnen alles Gute, bleiben Sie GesundChristian SackGeneral ManagerBürgenstock Hotels & Resort

Dear Timo,Thank you for taking the time to share your experience with us on Hotel.com. I would like to sincerely thank you for choosing to stay at The Bürgenstock Resort. It was an absolute pleasure to read about your positive experience at our hotel. Your feedback about our team is greatly appreciated. At The Bürgenstock Resort we are known to inspire life’s most meaningful journeys and provide genuine care and exceptional products and services to create the legendary Buergenstock service to all our guests. We look forward to welcoming you to our hotel in the near future as we will be offering new dining options to continue to delight our valued guests. Kind regards, Christian SackGeneral ManagerBürgenstock Hotels & Resort

Sehr geehrter Herr Hanspeter,vielen Dank für Ihre tolle Bewertung. Wir freuen uns schon sehr, Sie bald wieder bei uns begrüssen zu dürfen. Herzliche Grüsse,Christian SackGeneral ManagerBürgenstock Hotels & Resort