Fachada

Avaliações de Red Roof Inn & Suites Denton

2 out of 5
Red Roof Inn & Suites Denton
3116 Bandera St, Denton, TX

Avaliações

7,4

Boa

Nota 10 - Excelente. 206 de 673 avaliações" "
Nota 8 - Boa. 205 de 673 avaliações" "
Nota 6 - Ok. 126 de 673 avaliações" "
Nota 4 - Insatisfatória. 60 de 673 avaliações" "
Nota 2 - Terrível. 76 de 673 avaliações" "

7,6/10

Limpeza

7,8/10

Serviço e funcionários

7,0/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

ORLANDO

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 9 diárias em ago. de 2021
Resposta de NP em 20 de set. de 2021
Thanks for staying with us. We appreciate your feedback!

10/10 - Excelente

Juan

Viagem a dois
Pontos positivos: Comodidades
The only thing is we had trouble with the internet but every thing else was excellent
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nishaye RediResponse Specialist em 27 de mar. de 2024
Dear Juan, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 score. In regards to the internet, we encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Alexander

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fine hotel for the price.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 15 de mar. de 2024
Dear Alexander,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that we a fine hotel for the price. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Steve

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
3 story, no elevator. Dirty carpet all the way up. Feels like rat hole crack house.
Hospedou-se por 1 diária em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 14 de mar. de 2024
Dear Steve,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no elevator, the cleanliness and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - Excelente

Christy

Hospedou-se por 1 diária em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 13 de mar. de 2024
Hello Christy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - Boa

Armando

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Está muy excelente sus habitaciones y muy limpió el lugar
Hospedou-se por 1 diária em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 11 de mar. de 2024
Dear Armando,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DENTON. I'm so glad we earned your 4/5 score. At Red Roof it's good to read that the rooms are very excellent, and the place was very clean. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Jason

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
this property is not worth what they charge per night property. maybe half.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Chirell RediResponse Specialist em 28 de fev. de 2024
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Denton. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the value for money. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Samantha Rediresponse Specialist em 10 de fev. de 2024
Thanks for sharing this perfect rating, John. The staff at the RED ROOF INN & SUITES DENTON and I were over the moon when we saw your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 - Excelente

Cathy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de LaTunde, Rediresponse Specialist em 19 de jan. de 2024
Hello Cathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - Boa

Lana

Viagem com animais de estimação
Pontos negativos: Comodidades
Hospedou-se por 2 diárias em jan. de 2024
Resposta de LaTunde RediResponse Specialist em 15 de jan. de 2024
Hello Lana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - Ok

roy, kyle

Viagem a dois
Pontos positivos: Serviço e funcionários
The 1st room we were given was dirty the bed was not made dirty dishes. When we were assigned to another room it was facing the HWY the people up stairs sounded like a herd animals. The front desk was nice but it wasn't very restful.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Antonio,RediResponse Specialist em 8 de jan. de 2024
Dear Roy,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DENTON. It’s great to hear that you found our staff to be very courteous. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with cleanliness and noise.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 - Excelente

Alfonso

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Antonio,RediResponse Specialist em 8 de jan. de 2024
Hello Alfonso, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 - Excelente

Johnice

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Adraine Rediresponse Specialist em 29 de jan. de 2024
Hello Johnice,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 - Insatisfatória

Roberto

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Adraine Rediresponse Specialist em 24 de dez. de 2023
Hello Roberto,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 - Excelente

Jcarlos

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Olivia RediResponse Specialist em 21 de dez. de 2023
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 - Ok

Marissa

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em dez.. de 2023

4/10 - Insatisfatória

Aaron

Viagem de negócios, Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I was told there was free breakfast and there was not
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Xao Red Roof Management RediResponse Specialist em 28 de nov. de 2023
Thanks for sharing your feedback with us, Aaron. The team at our Red Roof Inn & Suites Denton was saddened to see that we failed to provide you with a satisfactory stay. You stated that the misinformation around breakfast hindered your stay. Please be advised that while we do not offer one, we are in close proximity of eateries that you may take advantage of. nevertheless, your feedback may be taken into account as Red Roof aims to grow.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 - Ok

Eva

Good enough for a1 night stay. Pretty clean.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Dannielle Rediresponse Specialist em 22 de nov. de 2023
Dear Eva,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 - Insatisfatória

Brent

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em nov. de 2023
Resposta de Dannielle Rediresponse Specialist em 19 de nov. de 2023
Hello Brent, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - Excelente

Armando

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Dannielle Rediresponse Specialist em 14 de nov. de 2023
Hello Armando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - Excelente

Liliana

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I like it
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Oshane RediResponse Specialist em 11 de nov. de 2023
Dear Liliana,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DENTON. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 - Boa

Becky

Hospedou-se por 2 diárias em out. de 2023
Resposta de Dannielle Rediresponse Specialist em 9 de nov. de 2023
Hello Becky, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - Excelente

Dona

Viagem a dois
Pontos positivos: Comodidades
Stay was great
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Oshane RediResponse Specialist em 7 de nov. de 2023
Dear Dona, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DENTON. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 - Ok

James

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Oshane RediResponse Specialist em 31 de out. de 2023
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Earl

Hospedou-se por 1 diária em out. de 2023
Resposta de Dannielle Rediresponse Specialist em 19 de nov. de 2023
Hello Earl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - Boa

Pamela

Viagem a dois
Pontos positivos: Limpeza
Property was older, but kept nicely. Room was clean, had to request for room to be cleaned on third day and towels to be replaced. Noisy upstairs at night. But did quiet down after 11pm. Very reasonable rates compared to other motels in the area.
Hospedou-se por 7 diárias em out. de 2023
Resposta de Oshane RediResponse Specialist em 25 de out. de 2023
Dear Pamela, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DENTON regarding the cleanliness and rates. I do apologize for the noise disturbances caused along with the other issues mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Angela

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The property is in need of a deep cleaning and updates. The entire hotel smelled like food. The room wasn't in great shape. The shower wasn't clean. I don't feel like the room matched my expectations after reviewing the photos of the hotel. The staff were nice but we left after just one night and moved hotels. The area is also not the best.
Resposta de Recordo Rediresponse Specialist em 18 de out. de 2023
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. I'm happy you liked our hospitable staff. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness, the condition of our rooms and property location. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our customers experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 - Insatisfatória

Wyatt

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It was really difficult to get the room to cool down at all and smelled off throughout the hotel. My main issue though was the area around the hotel. There were groups of people drinking and fighting in the parking lot pretty constantly at night.
Hospedou-se por 1 diária em out. de 2023
Resposta de Recordo Rediresponse Specialist em 18 de out. de 2023
Hello Wyatt,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. It's saddening to hear that your stay didn't meet your expectations due to the indicated foul odor, issues operating the AC and persons that were loitering around the property. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our customers experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 - Terrível

Eric

Hospedou-se por 1 diária em set. de 2023
Resposta de Dannielle Rediresponse Specialist em 9 de nov. de 2023
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - Terrível

Drew

Viagem de negócios
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Horrible
I didn’t feel safe with flimsy door locks. The rooms floor and bathtub were very dirty. The room smelled of cat pee…I’ll never stay at this property again.
Hospedou-se por 5 diárias em out. de 2023
Resposta de Recordo Rediresponse Specialist em 15 de out. de 2023
Hello Drew,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DENTON. It's saddening to hear that your stay fell short of your expectation due to the indicated poor housekeeping conditions and faulted door lock. Please know that this isn't the level of service that Red Roof stands for and will take your comments into consideration so that we may improve our customers experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 - Ok

Diego Javier

Pontos positivos: Limpeza
Únicamente para dormir.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Oniel Rediresponse Specialist em 14 de out. de 2023
Hi Diego,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating, following your stay at the Red Roof Inn & Suites Denton. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

4/10 - Insatisfatória

Donald, Plymouth

Hospedou-se por 3 diárias em out. de 2023
Resposta de Linton Red Roof Management RediResponse Specialist em 3 de nov. de 2023
Hello Donald,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DENTON and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 - Ok

Amanda

Viagem em grupo
Pontos negativos: Comodidades e condições e instalações da propriedade
There is definitely an attempt at improvements in the rooms, but there were a lot of bugs. There was also a heavy police presence as a result of an argument or altercation between management or owners, (this was the explanation given by staff). I won't be staying here again.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Nishaye RediResponse Specialist em 4 de out. de 2023
Dear Amanda, We are sorry to hear your recent experience at the Red Roof Inn & Suites Denton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof Management RediResponse Specialist

6/10 - Ok

Laura

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em set. de 2023
Resposta de Nishaye RediResponse Specialist em 4 de out. de 2023
Dear Laura, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I appreciate your 6/10 score following your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Here at Red Roof, feedback from our guest is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. We look forward to welcoming you back in the future!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Kessley

Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade
The over whelming spell of weed was disgusting. We had to put a towel under door to even try to keep the smell out.
Hospedou-se por 1 diária em set. de 2023
Resposta de Nishaye RediResponse Specialist em 4 de out. de 2023
Dear Kessley, We are sorry to hear your recent experience at the Red Roof Inn & Suites Denton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Olivia RediResponse Specialist em 30 de set. de 2023
Hello David, The staff at the Red Roof Inn & Suites Denton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 - Terrível

Anthony

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Place is nasty and has roaches
Hospedou-se por 2 diárias em set. de 2023
Resposta de Olivia RediResponse Specialist em 26 de set. de 2023
Dear Anthony, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Denton. I was saddened to read that your stay fell short of your expectations due to the pest you reported and the over- all appearance of the hotel. I am very sorry for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - Boa

Tanner

Pontos positivos: Serviço e funcionários
Overall a good place to stay for the price
Hospedou-se por 1 diária em set. de 2023
Resposta de Olivia RediResponse Specialist em 25 de set. de 2023
Hello Tanner,Thank you for your recent review of your stay at the Red Roof Inn & Suites Denton. I am glad you were pleased with our affordability and our hotel. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - Boa

Brittany

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Nishaye RediResponse Specialist em 21 de set. de 2023
Dear Brittany, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Denton. We value you as a our guest and welcome your 8/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Summer

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Awesome :) super clean, no issues, we had hot water and AC and no bugs anywhere etc would def stay again the beds were so cozy and there’s a ROKU TV that we connected our Nintendo Switch to!
Hospedou-se por 1 diária em set. de 2023
Resposta de Nishaye RediResponse Specialist em 21 de set. de 2023
Dear Summer, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Denton. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - Boa

Jacquilla, Denton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I stay at this Inn everytime I am in Texas. I love the resturants that within walking distance of my place.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Nishaye RediResponse Specialist em 20 de set. de 2023
Dear Jacquilla, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Denton. I'm happy to see that you are a repetitive guest and you enjoy your stays with us, prompting your positive 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as our Red Roof team strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
It served my purpose
The hotel served my purpose of being close to where I needed to be. The smell of weed in the parking lot wasn't great. It was also hard to sleep one night when some people argued loudly in the parking lot.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Nishaye RediResponse Specialist em 20 de set. de 2023
Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn & Suites Denton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,NishayeRed Roof Management RediResponse Specialist

8/10 - Boa

Jim

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Renovations being done. Our room was very clean and updated.
Hospedou-se por 1 diária em set. de 2023
Resposta de Linton Red Roof Management Rediresponse Specialist em 18 de set. de 2023
Dear Jim,Thank you for telling us about your recent visit to RED ROOF INN & SUITES DENTON. I was happy to read that you were fond of our clean and updated rooms. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Regards,LintonRed Roof ManagementRediresponse Specialist

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good stay
Mid priced room with much better than expected experience. Clean, comfortable, and very spacious. We had the suite, so the bedroom was separate with it’s own bathroom. 2 air conditioners kept it very nice. Would stay again without hesitation.
Hospedou-se por 1 diária em set. de 2023
Resposta de Linton Red Roof Management Rediresponse Specialist em 3 de nov. de 2023
Hi Michael,Thank you for telling us about your recent visit to RED ROOF INN & SUITES DENTON. It's rewarding to read that our clean and spacious rooms met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. Our team at Red Roof look forward to hosting you again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 - Boa

Jacquilla, Denton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My stay at the Red roof was pleasant, but rooms phone wasn't working. Changed room. There's no elevator and the building has 3 floors .... not good.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Chevanese RediResponse Specialist em 6 de set. de 2023
Dear Jacquilla,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. It is so rewarding to read that you had a pleasant stay at the Red Roof. However, we apologize for not having any elevator and the inoperable phones, which resulted in you changing rooms. Please accept our sincerest apologies for any inconvenience caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your review and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 - Ok

Maurice, Bronx

Pros: Located near the highway. Also stores and restaurants are near. Cons: Housekeeping attempting to key-in before 8 am to clean. After telling her to come back, my room was not cleaned or no new towels. After a certain time, you must use your room key for entry. However, came back one night and someone had propped the door open with the rug. Lastly. The curry smell. Early in the morning to late in the night. You have a very strong smell of curry. Will not be staying again.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Chevanese RediResponse Specialist em 5 de set. de 2023
Dear Maurice,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Denton. We are delighted to hear that you enjoyed the convenience of our location. However, the situation you described regarding the less than ideal encounter you had with our housekeeping staff is truly regrettable. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Chevanese RediResponse Specialist em 5 de set. de 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I appreciate your 3/5 rating following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 - Ok

Viajante verificado

Viagem com a família
Hospedou-se por 1 diária em set. de 2023
Resposta de Linton Rediresponse Specialist em 4 de set. de 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I are disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

4/10 - Insatisfatória

Kayci

Pontos negativos: Condições e instalações da propriedade
There is no elevator and the rooms are on the 2nd floor or higher. You can tell it used to be a smoking area, but instead of pulling out the carpet, they have used other ways to try and cover the smell. Our hotel room didn’t even have hand soap in the restroom. And the air conditioner turned on and off throughout the entire night, to where it got so hot you would take the sheets off and then finally the AC would turn back on and you would get cold, and then it would turn off again.
Hospedou-se por 1 diária em set. de 2023
Resposta de Linton Rediresponse Specialist em 4 de set. de 2023
Dear Kayci,Thank you for taking a moment to write a review following your recent experience at the Red Roof Inn & Suites Denton. Please allow me to extend my most sincere apologies for the issue with the AC you highlighted and the other downsides listed. I am grateful for the feedback you provided so we are able to continually improve our hotel.I do hope that you will return to our hotel, or any of our other brand locations in the future.Regards,LintonRediresponse Specialist

10/10 - Excelente

Brittany

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Linton Rediresponse Specialist em 3 de set. de 2023
Dear Brittany,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Denton and I were happy to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist