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Avaliações de Best Western New Smyrna Beach Hotel & Suites

3 out of 5
Best Western New Smyrna Beach Hotel & Suites
1401 S Atlantic Ave, New Smyrna Beach, FL

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 535 de 1001 avaliações" "
Nota 8 - Boa. 262 de 1001 avaliações" "
Nota 6 - Ok. 107 de 1001 avaliações" "
Nota 4 - Insatisfatória. 54 de 1001 avaliações" "
Nota 2 - Terrível. 43 de 1001 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Eric

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is very well-maintained and clean. The rooms are a bit dated but everything is working and well cared for.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Eric, Thank you for sharing your experience with other travelers. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Best Western New Smyrna Beach Hotel & Suites any time your travels bring you back this way.Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Debbie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place right on the beach.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Debbie, Thank you for choosing the Best Western New Smyrna Beach Hotel & Suites for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our location on the beach was perfect for your needs. Thank you once more, and we hope you will make us your home the next time you are in this area.Best Regards,Dan JordanGeneral Manager

8/10 - Boa

Jonathan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 15 de abr. de 2024
Dear Jonathan, We appreciate you taking the time to leave your generous rating regarding your recent visit to Best Western New Smyrna Beach Hotel & Suites. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

MEGAN

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Nice size rooms!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 10 de abr. de 2024
Dear MEGAN, Thank you for your feedback! We are glad you appreciated the spaciousness of our rooms at Best Western New Smyrna Beach Hotel & Suites. We hope you had a comfortable stay and look forward to welcoming you back soon!Best Regards,Dan JordanGeneral Manager

8/10 - Boa

jamie

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 6 de abr. de 2024
Dear jamie, Thank you for the generous rating of Best Western New Smyrna Beach Hotel & Suites. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again soon.Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

CHERYL

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 6 de abr. de 2024
Dear CHERYL, We are delighted you enjoyed your stay at Best Western New Smyrna Beach Hotel & Suites. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope to see you again soon!Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Barry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 4 de abr. de 2024
Dear Barry, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Best Western New Smyrna Beach Hotel & Suites. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Dan JordanGeneral Manager

8/10 - Boa

Ross

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 2 de abr. de 2024
Dear Ross, We are pleased to receive your generous rating for Best Western New Smyrna Beach Hotel & Suites. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Nathan

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 30 de mar. de 2024
Dear Nathan, We appreciate you taking the time to leave your kind rating for Best Western New Smyrna Beach Hotel & Suites. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Paul

Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 15 de abr. de 2024
Dear Paul, We appreciate you taking the time to leave your kind rating for Best Western New Smyrna Beach Hotel & Suites. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Kaitlin Bridget

Very nice rooms (spacious and clean) staff was friendly!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 26 de mar. de 2024
Dear Kaitlin Bridget, It was a pleasure having you as our guest at Best Western New Smyrna Beach Hotel & Suites, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our clean, spacious rooms and friendly service met all your expectations! We look forward to welcoming you back the next time you are in the area. Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Michael

Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 14 de abr. de 2024
Dear Michael, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Best Western New Smyrna Beach Hotel & Suites. We look forward to serving you again in the future.Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Mary, Williston

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 24 de mar. de 2024
Dear Mary, Thank you for the wonderful rating for Best Western New Smyrna Beach Hotel & Suites! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Dan JordanGeneral Manager

8/10 - Boa

Dori

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 20 de mar. de 2024
Dear Dori, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Best Western New Smyrna Beach Hotel & Suites. We look forward to welcoming you back on your next visit.Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Stephen, Utica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Perfect size suite. Aging property.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 14 de mar. de 2024
Dear Stephen, We are delighted you found Best Western New Smyrna Beach Hotel & Suites perfect for your stay. While our property may show signs of age, we are committed to providing exceptional service and comfort to our guests. Thank you for your feedback, and look forward to seeing you again soon!Best Regards,Dan JordanGeneral Manager

8/10 - Boa

Samuel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Dated but nice and spacious rooms. Nice beach.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 13 de mar. de 2024
Dear Samuel, We appreciate your feedback on your stay at Best Western New Smyrna Beach Hotel & Suites. It's wonderful that you found our rooms spacious and enjoyed our beautiful beachfront location. We're constantly working to enhance our guest experience and will take your comments into consideration for future improvement. We hope to welcome you back for another enjoyable stay soon.Best Regards,Dan JordanGeneral Manager

8/10 - Boa

Peggy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place with a lovely ocean view! It was a little dark in the living area because of the decor, but it was nice for a night!
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 8 de mar. de 2024
Dear Peggy, We're pleased you enjoyed your stay at Best Western New Smyrna Beach Hotel & Suites and appreciated the lovely ocean view! We appreciate your feedback regarding the decor and will consider it for future enhancement. Thank you for choosing us, and we hope to welcome you back soon for another pleasant stay!Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Laura

Pontos positivos: Comodidades
Beautiful stay
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 5 de mar. de 2024
Dear Laura, Thank you for choosing Best Western New Smyrna Beach Hotel & Suites. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Shannon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Enjoyed having two separate bedrooms
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 4 de mar. de 2024
Dear Shannon, We're thrilled you appreciated the layout of our suites at Best Western New Smyrna Beach Hotel & Suites. Your comfort is our priority, and we look forward to hosting you again soon!Best Regards,Dan JordanGeneral Manager

2/10 - Terrível

Dr. Robert

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We arrived and we’re out into a room with de humidifiers that we’re running. The room had an overwhelming smell of mold and stale water. We were then moved to another room and we’re woken up at 330a to people screaming, which went on for hours. My wife could not go back to sleep. We were scheduled to stay two nights but only stayed one night. It was a terrible experience and we were hoping for refund. We never complain when challenges arise but this was by far the worst experience we have in many many years. Terrible
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 5 de mar. de 2024
Dear Dr. Robert, We deeply regret the inconvenience you experienced during your stay with us. Please accept our apologies for the issues with the room condition and the disturbance caused by the noise. This is certainly not the standard of service we aim to provide. Your feedback is invaluable, and we are actively addressing these concerns to ensure a better experience for our guests in the future. We genuinely appreciate your understanding and hope for the opportunity to regain your trust in the future.Best Regards,Dan JordanGeneral Manager

6/10 - Ok

Robert

Viagem a dois
The toliet was loose and rocked every time you used it. It was caulked around the bottom but water still leaked out. The dust on the broken blinds was pretty thick. The location was great, very convenient for the beach. Underground parking was nice.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 3 de mar. de 2024
Dear Robert, Thank you for your detailed feedback. We appreciate your positive mention of our convenient beach location and underground parking. Your observations regarding maintenance have been duly noted, and we'll address them promptly to ensure a comfortable experience for our future guests. We're committed to providing excellent service and appreciate your insights that help us improve. We hope to welcome you back for an even better stay in the future.Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Diana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bummed about parking fee All good otherwise
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 1 de mar. de 2024
Dear Diana, We're delighted you had an overall positive experience at Best Western New Smyrna Beach Hotel & Suites! Thank you for your feedback. We understand your concern about the parking fee and appreciate your understanding. We're glad everything else met your expectations, and we hope to welcome you back soon!Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Angela

Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 21 de mar. de 2024
Dear Angela, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Best Western New Smyrna Beach Hotel & Suites so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Ursula

Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 21 de mar. de 2024
Dear Ursula, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Best Western New Smyrna Beach Hotel & Suites. We look forward to serving you again in the future.Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I stayed here for the Daytona 500 weekend, which was a rainout, mostly. The hotel is older, and looks it. But it's clean, the staff is friendly and they were ready for me when I rolled in at 3:00am to check in. It was much cheaper than staying in a Daytona hotel and not much longer a drive to the track. I will absolutely stay there again.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de General Manager em 21 de fev. de 2024
Dear David, We are delighted you had a pleasant stay at Best Western New Smyrna Beach Hotel & Suites during the Daytona 500 weekend despite the rainout. We appreciate your positive feedback and are glad that you found our hotel clean and our staff friendly. It's great to know that your late check-in was handled seamlessly. We look forward to the pleasure of welcoming you back soon for another enjoyable stay!Best Regards,Dan JordanGeneral Manager

8/10 - Boa

Mireille

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024
Resposta de General Manager em 21 de fev. de 2024
Dear Mireille, Thank you for choosing to stay with us and for leaving your rating. We're delighted you had a great experience at Best Western New Smyrna Beach Hotel & Suites. We look forward to welcoming you back on your next visit.Best Regards,Dan JordanGeneral Manager

10/10 - Excelente

Nancy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Michael at front desk was very accommodating. Breakfast was delicious the one and only waitress at cafe was excellent and handled the place (even during race week) with grace. Beach access easy and very pretty.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de dana em 7 de mar. de 2024
Thank you for your feedback. We are happy to hear you enjoyed the beach, restaurant and had a great interaction with our staff. We appreciate your business and look forward to your future stay.

8/10 - Boa

Heidi

Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 20 de mar. de 2024
Dear Heidi, We are pleased to receive your generous rating for Best Western New Smyrna Beach Hotel & Suites. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards,Dan JordanGeneral Manager

2/10 - Terrível

Carla

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Very Expensive No access to Beach Front Office staff Rude and no access to dining at night Breafast Restaurant was nice and friendly Good food nice view only part of our stay we did like Way too Expensive Never Again We stayed 1 night!!!!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de dana em 7 de mar. de 2024
Thank you for your review. We have noted your concerns and will be using your feedback to better improve. We appreciate your business.

6/10 - Ok

Maggie

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I found the property dated and depressing. When I checked in the host stunk like cigarettes and I was told there’s no maid service unless you request it the night before. There were makeup stains on the shower curtain. Hope a good deal on the beach so I guess I got what I paid for.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Dana em 7 de mar. de 2024
Thank you for your feedback. We have noted your concerns and will be addressing with our staff to better improve. We appreciate your business and look forward to your future stay.

10/10 - Excelente

Christine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de dana em 7 de mar. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 - Excelente

Anthony

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful oceanfront with great views
Hospedou-se por 1 diária em jan. de 2024
Resposta de dana em 7 de mar. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 - Excelente

Margaret

Great property right on the beach! Close to everything.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Dana em 7 de mar. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 - Excelente

Thomas

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Beautiful ocean views
Hospedou-se por 2 diárias em jan. de 2024
Resposta de dana em 23 de jan. de 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us.

2/10 - Terrível

Stephen

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de dana em 20 de jan. de 2024
Thank you for your feedback. We hope you come back and visit us again.

10/10 - Excelente

Brian

Viagem em grupo, Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Bob was super to work with. Gave us great suggestions on where to have dinner. Thx. Brian
Hospedou-se por 1 diária em jan. de 2024
Resposta de dana em 12 de jan. de 2024
Thank you for your feedback. We are happy to hear you had a great interaction with our staff. We appreciate your business and look forward to your future stay.

10/10 - Excelente

Patricia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Highly recommend
Hospedou-se por 2 diárias em jan. de 2024
Resposta de dana em 12 de jan. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

4/10 - Insatisfatória

April

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Very disappointing.
The view was amazing, the bathroom was moldy. It was a suite where the additional room had no door and step lights that could not be turned off. Could not open it to unscrew the bulb. The HVAC was extremely noisy. Bed was comfortable enough, just could’t sleep for noise and light.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de dana em 10 de jan. de 2024
Thank you for your feedback. We have noted your concerns and will be looking into ways to improve. We appreciate your business and look forward to your future stay.

6/10 - Ok

Barbara

Pontos negativos: Limpeza e condições e instalações da propriedade
Ok for the price. Worth it to pay more elsewhere
Hospedou-se por 2 diárias em jan. de 2024
Resposta de dana em 10 de jan. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 - Excelente

karen

Hospedou-se por 1 diária em jan. de 2024
Resposta de dana em 10 de jan. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

8/10 - Boa

michael j reichert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Family visit to new Smyrna
Rooms were dated. A bit too rustic for us. Staff was great. Pool is not heated. Unusable
Hospedou-se por 2 diárias em jan. de 2024
Resposta de dana em 10 de jan. de 2024
Thank you for your feedback. We are working on reparations daily. We appreciate your business and look forward to your future stay.

8/10 - Boa

Kevin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Large room
Hospedou-se por 4 diárias em dez. de 2023
Resposta de dana em 3 de jan. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

6/10 - Ok

Sharon

Pontos positivos: Limpeza e conforto do quarto
Kitchenette but no towels or dish cloths! In the bathroom … four towels 2 washcloths. For a3 night stay.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de dana em 3 de jan. de 2024
Thank you for your feedback. If you ever need anything during your stay, please reach out to our front desk so we can provide you with additional items. We appreciate your business and look forward to your future stay.

8/10 - Boa

Eric

Viagem a dois
Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em dez. de 2023
Resposta de dana em 3 de jan. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

8/10 - Boa

Edward

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade
The receptionist at check in was unimpressive at best. The other employees were great.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de dana em 3 de jan. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 - Excelente

Tom

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I go to New Smyrna 1-2 times per year. Usual place I stay in fell through. This was a great stay. Right on ocean. Nice walk to Flagler, easy walk to other restaurants, grocery…. Good service and very pleasant rooms with kitchen and comfortable beds. More like a 1 bedroom apartment. Very happy with my stay.
Hospedou-se por 5 diárias em dez. de 2023
Resposta de dana em 3 de jan. de 2024
Thank you for your feedback. We are glad to hear you enjoyed your visit. We appreciate your business and look forward to your future stay.

10/10 - Excelente

Richard, Oviedo

Hospedou-se por 1 diária em dez.. de 2023
Resposta de dana em 12 de jan. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 - Excelente

Casandra, Barnard Twp

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em set. de 2023
Resposta de dana em 3 de jan. de 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 - Excelente

Vutomi

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em dez.. de 2023
Resposta de dana em 19 de dez. de 2023
Thank you for your feedback.

10/10 - Excelente

Jesus

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We thoroughly enjoyed our stay. Staff was very helpful and the rooms were amazing.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de dana em 19 de dez. de 2023
Thank you for your feedback. We appreciate your business and look forward to your future stay.