Classificações com base em 185 avaliações verificadas

3,8 de 5
100% dos hóspedes recomendam
4,1 Limpeza do quarto
4,3 Serviço e equipe
4,0 Conforto do quarto
3,6 Condição do hotel
Avaliações verificadas da Expedia
5 de 5
por um viajante verificado

Publicado em 13 de jan de 2020 na Hotels
O hotel está sendo inaugurado por isso ainda não está todo em funcionamento e não mantém ma uniformidade nos serviços , mas a comida e restaurantes são muito bons assim como a qualidade das bebidas , os quartos são ótimos talvez precise q a equipe seja treinada pra q vc n tenha q ficar solicitando reposição de água e demais coisas no frigobar ou sabonetes nos banheiros mas e um hotel moderno e as pessoas q trabalham extremamente cordiais
Comentário de Administração do hotel
16 de jan de 2020 por Majestic Resorts,Administração do hotel
Caro Convidado, Primeiro de tudo, por favor, permita-nos agradecer por ter o tempo para compartilhar seu feedback sobre a sua recente estadia com a gente. Estamos tão contentes de saber que a nossa equipa prestou um excelente serviço. Agradecemos o feedback construtivo dos nossos clientes e estamos levando o seu feedback com a maior seriedade que merece. Adoraríamos a oportunidade de recebê-lo de volta. Por favor, deixe-nos saber quando você está reservando sua próxima visita para que possamos estar prontos para dar-lhe uma recepção calorosa e majestosa. Atenciosamente Customer Care Majetic Elegance Costa Mujeres
5 de 5
por um viajante verificado

Excepcional

Publicado em 17 de dez de 2019 na Hotels
Hotel está pronto literalmente é um Paraíso na terra, ótima estrutura, atendimento espetacular.... equipe bem preparada ... Davi steak house, fidel, Jorge garçom sem palavras pelo atendimento sensacional, spa sem custo maravilhoso, se voltar a Cancún este será o hotel com certeza
Comentário de Administração do hotel
23 de dez de 2019 por Majestic Resorts,Administração do hotel
Estimado Sr. Diego, Em nome de todos os funcionários aqui no Majestic Elegance Costa Mujeres - All Inclusive, gostaria de agradecer por ter nos escolhido para a sua estadia. Obrigado por todos os seus comentários amáveis sobre a nossa equipe maravilhosa! Estamos muito gratos a você por seus louvores. Nossos membros da equipe são verdadeiramente o nosso maior trunfo e você mencionou tantos pelo nome, é óbvio que você teve tempo para conhecer a todos, que geralmente é a base para um momento memorável em qualquer resort. Adoraríamos a oportunidade de recebê-lo de volta. Por favor, deixe-nos saber quando você está reservando sua próxima visita para que possamos estar prontos para dar-lhe uma recepção calorosa e majestosa. Atenciosamente. Customer Care Majestic Elegance Costa Mujeres - All Inclusive
4 de 5
por um viajante verificado

Publicado em 28 de mar de 2020
room was not clean as there were many spots of paint shower was flooded dirty spot behind the restroom door for entire stay house keeping did not fill up tissue and instead of shampoo, they put 4 conditioners, towels were not clean
Comentário de Administração do hotel
19 de abr de 2020 por Catalina Moyà. Guest Service Manager,Administração do hotel
Dear Value Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. Please be ensured that we take your comment seriously and we will immediately address the points mentioned by you within our team to improve our cleaning service. We would love the opportunity of welcoming you back. Rest assured that we will do everything in our power to make your next stay fantastic. Kind regards,
5 de 5
por um viajante verificado - Ontario, Canada

Publicado em 26 de mar de 2020
Comentário de Administração do hotel
19 de abr de 2020 por Catalina Moyà, Guest Service Manager,Administração do hotel
Dear Jill, We are really honored that you chose Majestic for your recent vacation. I wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.We hope to see you many more times for even more excellent vacation experiences. Kind regards,
4 de 5
por um viajante verificado - Kansas

Publicado em 25 de mar de 2020
overall, the property was okay. Upon our arrival we were give an alcoholic beverage. They took us to our room and informed us that only the buffet was open. We were okay with that but when they told us that they restock the mini bar daily but throughout our stay they did not.
Comentário de Administração do hotel
19 de abr de 2020 por Catalina Moyà, Guest Service Manager,Administração do hotel
Dear M.L, We are so grateful that you took the time to write about your recent experience at our resort. However, we truly regret that you didn't find the mini bar service to your satisfaction. We have forwarded your comments to the immediate attention of our Housekeeping department Manager for review and improvement. Please accept our apologies for any inconvenience you experienced during your stay. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Kind regards,
5 de 5
por um viajante verificado

Publicado em 25 de mar de 2020
The hotel is under renovations, but the place is already beautiful. The food was wonderful. Not a fan of guacamole, but will eat theirs. Best hot stone massage; definitely recommend this. The staff was polite and wonderful. I will definitely stay again. We went in January and the temperature in that region is normally in the high 70's, low 80's that time of the year. The ocean is normally to cold to swim in, so most people want to swim in the pool; well forget about it here because the pool was icy cold. This was probably everyone's compliant at the pool. We were informed that the pool was not heated, and therefore there were only a few brave souls in the pool. Most just lounged around the pool. The sports bar was so cold that some people had on winter coats when they were watching the football playoff games Other than these two things, the trip was wonderful, and I highly recommend this hotel.
Comentário de Administração do hotel
19 de abr de 2020 por Catalina Moyà, Guest Service Manager,Administração do hotel
Dear Value Guest, We really appreciate that you have taken the time to share your experience with us. It is very important to us that every guest receives star treatment during their entire stay from our staff. Thank you very much for all your compliments regarding the Spa, which we have been very glad to share with our team.We take the time to listen to your constructive comments as the cold pool and the AC at the sports bar, so we can continually improve our services. Once again, I would like to thank you for your review and hope to welcome you back to Majestic Elegance Costa Mujeres. Kind regards,
1 de 5
por um viajante verificado

Publicado em 25 de mar de 2020
Comentário de Administração do hotel
19 de abr de 2020 por Catalina Moyà, Guest Service Manager,Administração do hotel
Dear Value Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can. We would like to extend our sincere apologies for the shortfalls you experienced. Kind Regards,
4 de 5
por um viajante verificado

Publicado em 21 de mar de 2020
The property was beautiful, the staff were very kind and it was very clean!!!! I did have two issues...I booked on expedia and I was lead to believe it was an adults only hotel...this was not the case...there was an adults only side...which you had to have specific reservations for. A tip for new visitors...when you check in go straight to consierge and make your dinner reaervations we missed going to several restaurants because some nights they are closed or only for the adult section only...this way you can see all the resort has to offer by way of meals. Entertainment was awesome, beach beautiful very windy bring clips for towels if you want shade over beach cabanas...loved this just a few hiccups! Enjoy!
Comentário de Administração do hotel
22 de mar de 2020 por Majestic Resorts,Administração do hotel
Dear Heather, First of all, please allow me to thank you personally for taking the time to share your feedback regarding your recent stay with us. We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience in our property. It is a pleasure to know that we have met your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care. Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon. Best Regards, Customer Care Majestic Elegance Costa Mujeres
5 de 5
por um viajante verificado - Laguna Woods

Publicado em 20 de mar de 2020
Great food. Beautiful beach. Wonderful staff and management. Being experienced travelers, we travel with small bills for tipping, a supplemental safe Lock (soon to be on Amazon), a security lock for the inside of the room door (soon also to be on Amazon), and a custom made shade cloth with attachment hardware for the unshaded bali beds on the beach. We like buffet food, so we do not need the fancy restaurants. We love this resort and wish we could go back.
Comentário de Administração do hotel
22 de mar de 2020 por Majestic Resorts,Administração do hotel
Dear Steven and Margo, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We are delighted to see that you enjoyed our beach area and that you had a good experience at our restaurants throughout the resort. It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to see you many more times for even more excellent vacation experiences. Best Regards, Customer Care Majestic Elegance Costa Mujeres
5 de 5
por um viajante verificado

Publicado em 20 de mar de 2020
The staff were all amazing!! Super nice and very attentive. We will for sure go back. The food was good as well.
Comentário de Administração do hotel
20 de mar de 2020 por Majestic Resorts ,Administração do hotel
Dear Value Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation at the beautiful Mexican Caribbean. We hope to see you many more times for even more excellent vacation experiences. Best Regards, Customer Care Majestic Elegance Costa Mujeres