Área para churrasco/piquenique

Avaliações de Sonesta ES Suites Columbus Dublin

3 out of 5
Sonesta ES Suites Columbus Dublin
435 Metro Pl S, Dublin, OH

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 486 de 1001 avaliações" "
Nota 8 - Boa. 261 de 1001 avaliações" "
Nota 6 - Ok. 101 de 1001 avaliações" "
Nota 4 - Insatisfatória. 80 de 1001 avaliações" "
Nota 2 - Terrível. 73 de 1001 avaliações" "

7,8/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

6,6/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Patrice

Viagem a dois
My room was absolutely filthy. Brown spots caked on the wall in the bathroom. Smelled terribly of cigarette smoke. Half the lights didn’t work. Cheap bars of soap that if you dropped in the tub, they crumbled. I almost feel as if the health department should be called.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 23 de abr. de 2024
Thank you for your feedback, this will help us insure a better stay next time !

6/10 - Ok

Tiantshay

Viagem a dois
It was a little out dated but was clean for the most part there was holes in furniture
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 15 de abr. de 2024
thank you for your feedback, we truly appreciate it

10/10 - Excelente

hagan

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lisa B em 1 de abr. de 2024
that you for the feedback, we look forward to having you stay again !

10/10 - Excelente

Valentin

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Overall the hotel is good. Sonesta ES is very convenient. The bed and the kitchen are great. There are some cons in this hotel: Different handles in the bathroom are falling off the walls. Noises from the room above me were easily heard in my room.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 22 de mar. de 2024
Thank you for reaching out, we strive to provide a happy and comfortable environment for our guests !

10/10 - Excelente

Taylor

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Laura em 15 de mar. de 2024
Thank you for your business and for your feedback!

2/10 - Terrível

Danielle

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Conditions were terrible, big bugs all over the place, the room was dirty and dusty. I had to move twice still very displeased
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relations em 7 de mar. de 2024
Dear Danielle,We greatly appreciate your feedback. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to have our housekeeping team look into your comments further and make changes where necessary. Please consider giving us another chance soon; we know that we can impress you.

4/10 - Insatisfatória

William

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Laura em 15 de mar. de 2024
I apologize that you did not enjoy your stay. Please reach out to hotel so we can fix any issues you may have had

6/10 - Ok

Mike

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Laura em 15 de mar. de 2024
We apologize that we did not meet your expectations. Thank you for the feedback.

2/10 - Terrível

David

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Andy L em 15 de fev. de 2024
Dear David,Thank you for taking the time to review your past stay with us. We are unhappy to hear you stay was not up normal Sonesta standards and we truly apologize for your rating. If you would like to discuss your issues in more detail please reach out to us.Thank you

2/10 - Terrível

Jeff

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
After confirming my reservation 2 hrs prior to my arrival with the front desk at Dublin OH Sonesta, I showed up and they informed me at 830 pm and with it being 5 degrees F outside that I did not have a room for the first night. The front desk person told me that they had given the room to a bigger client and that my confirmation email from Expedia was between me and Expedia, not Sonesta. I spent the night in the back of my car at a Kroger parking lot.
Hospedou-se por 17 diárias em jan. de 2024
Resposta de Andy L em 6 de fev. de 2024
Dear Jeff,Per our conversation my team and I apologize for the issues you experienced checking in here at Sonesta.We like to thank you for taking the time to review your stay and we hope you will give us another opportunity when your travels bring you back to the area.Than you!

4/10 - Insatisfatória

Brayton

Viagem de negócios, Viagem com a família
Pontos negativos: Serviço e funcionários
The heater in the room barely worked, there was only 1 thin blanket in Winter in Ohio, the staff had no access to additional blankets and were not willing to problem solve to help until she was told that she could go to an empty room to get us another blanket. We will not be coming back to this property.
Resposta de Andy L em 29 de jan. de 2024
Dear Brayton,Thanks you for review your past stay with us. We truly apologize that you experienced trouble with your stay. My team and I are working hard to improve and hope you give us another opportunity when your travels bring you back to the area. Thank you

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Moved into a so-so hotel
I had stayed at this hotel many times in the past few years. However, I was very disappointed to see that they eliminated the breakfast. Also, the general vibe was not very inviting
Hospedou-se por 1 diária em jan. de 2024
Resposta de Andy L em 24 de jan. de 2024
Dear Anonymous,Thank you for taking the time to review your past stay at our extended stay hotel. I'm sorry you were disappointed but brand and ownership decided to move away from our breakfast program since most extended stays due not offer since we have full kitchens in our rooms. Thank you

10/10 - Excelente

Elizabeth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Andy L em 27 de dez. de 2023
Elizabeth,My team and I thank you for taking the time to review your past stay. We are pleased that you had a nice stay here at Sonesta and hope to see you again when your travels bring you back to the area.Thank you again for your time!

8/10 - Boa

Jessica

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
I liked that is was like a mini apartment units. It was quiet and clean. The staff was very friendly and helpful. The only thing was that the couch in our room was clearly broken and stained.
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Andy L em 17 de dez. de 2023
Jessica,My team and I are pleased you had a good stay and we thank you for taking the time for the review. Yes we are are working on replacing some couches soon. Thank you!

6/10 - Ok

Tamieka

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Just So So
The front desk staff were friendly, and I appreciated that. When we got to our room, there was an immediate and strong smell of smoke. My eyes and nose immediately began to burn, and my throat was on fire. The room was clean though. I asked to be moved to a different room and while it smelled better, the room was not in better shape. The place needs some TLC. The pillows didn't have pillowcases on them and were just thrown at the foot of the bed, the walls were dirty, and the paint was chipping. The couch was heavily soiled. The pillows need to be replaced and thrown out, they were yellow and had no cushion. I ended up having to trade the pillows from the previous room before I traded keys with the front desk. The refrigerator was on but wasn't cold. The sofa just needs to be replaced if they aren't going to clean it. The carpet isn't so great either, you definitely do not want to walk around with no shoes on. The bed was comfortable though and the water was hot! We stayed one night so it served its purpose.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Andy L em 11 de dez. de 2023
Tamieka,Thank you for taking the time to review your 1 night stay at Our extended stay hotel sonesta. Looks like we dropped the ball on your past stay. Seems like they had given you a room that was not completed yet. Pleas accept our apologies and we hope you give us another try when your travels bring you back to the area.

8/10 - Boa

Kevin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Place/Would Do Again!
We were quite happy with the value of our rooms. They were spacious, nicely decorated and came with a kitchenette. Only down side was wall in bathroom needed remediation and the sofa had holes.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Andy L em 11 de dez. de 2023
Dear Kevin;thank you for your review and were please you had a good stay. We are in the process of replacing some couches and we hope to see you again when your travels bring you back to Dublin.Thank you!

10/10 - Excelente

Jonathan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Andy L em 7 de fev. de 2024
Dear Jonathan,My team and I thank you for taking the time to review your stay. We are pleased to hear you had a good stay with us and hope you come back when your travels bring you back to the area.Thank you!

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Never again
I paid for a room with a fireplace only to arrive and find out that those rooms aren’t available because they all have issues with the tub. The woman offered a single room and when I asked her if I’d get a refund for the difference, she said “well it’s only going to be about $10 or so” then told me I had to contact Expedia to have them reach out to her to get a refund. The room smelled like cigarettes even though it was non smoking. The sofa had holes all through the slipcovers. The bathroom was disgusting. The only good thing was the bed was comfortable.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Andy L em 5 de dez. de 2023
Dear Anonymous,My team and I apologize for not having a room with a fireplace and we discussed with you yesterday. We understand your frustration and we hope you are happy with the resolution that we agreed on. Again we are sorrythat the fireplace was not available at the time.

10/10 - Excelente

Megan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the apartment feel. Had all the amenities and then some. Very spacious. And clean. Would definitely stay again!
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Andy L em 29 de nov. de 2023
Dear Megan, My team and I appreciated that you took time to review your stay with us. We are glad you had a great stay and hope you visit again when your travels bring you back to the Dublin area.Thank you

6/10 - Ok

Lynne

Viagem a dois
Pontos positivos: Serviço e funcionários
The location is great. However, the floors are very dirty. When I went to check in no one was at the front desk and had to wait and call to get service. The room given to me was not what I booked (I booked a king, got two queens in two different rooms). Light bulbs were missing, the batteries in TV remotes were missing, and the dishes were limited (no forks, etc).
Hospedou-se por 1 diária em nov. de 2023
Resposta de Andy L em 29 de nov. de 2023
Lynne, My team and I are sorry that your stay was not up to normal Sonesta standards. Hopefully you did reach out to my front desk to help resolve your issues. We do appreciate you taking the time to tell us about your past stay and truly apologizedThank you.

10/10 - Excelente

Elizabeth

Viagem em grupo
Hospedou-se por 1 diária em nov. de 2023
Resposta de Andy L em 20 de nov. de 2023
Good evening Elizabeth,My team and I thank you for taking the time to review your stay with us. We are pleased you had a great stay and hope you stay with us again when your travels bring you back to the area.Thank you so much!

10/10 - Excelente

Brandon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Can’t beat it for the price!
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Andy L em 24 de nov. de 2023
Dear Brandon,Thank you for review and my team and I are pleased you had a good stay. hope you come back when your travels bring you back to the Dublin area.Thank you

8/10 - Boa

Silvana

Pontos positivos: Limpeza e serviço e funcionários
Towels were stained and had an odor. The latch on the door was loose. Otherwise ok stay.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Andy L em 15 de nov. de 2023
Dear Silvana,My team and I are pleased you had a good stay. We thank you for your review and will look into the issues you stated as well. We hope you come back when your travels bring you back to the Dublin area.Thank you

10/10 - Excelente

Casey

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Greay value
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Andy L em 13 de nov. de 2023
Dear Casey,My team and I appreciate you taking the time to review your recent stay with us. We are happy to hear you had a great stay and we hope to see you again when your travels bring you back to the Dublin area.Thank you

4/10 - Insatisfatória

Sarah

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
All the flooring in my room was filthy. The cold water faucet in the bathroom was barely a trickle. Lots of weird splashes on the walls from who knows when. There was graffiti on a bench outside, and the exterior of the property was very concerning. I smelled a lot of strange smoky smells on a regular basis. I'm pretty sure some people actually live here permanently I will definitely not be staying here again, even though it is cheap.
Hospedou-se por 5 diárias em out. de 2023
Resposta de Andy L em 7 de nov. de 2023
Dear Sarah,My team and I thank you for taking the time to review your stay. We are sorry you did not have a great stay with us. Did you discuss your issues with any of our team members? Yes this is indeed a extended stay hotel that people come to town for long periods of time to work and yes have a place to stay while doing so. We truly apologize that you did not enjoys you past stay with us.

4/10 - Insatisfatória

Cynthia

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Andy L em 7 de nov. de 2023
Cynthia,My team and I thank you for your recent review of your stay. We apologize that your stay was not ups to your expectations. If you would like to discuss in more detail please reach out to discuss in more detail please. Thank you again for your review

4/10 - Insatisfatória

marjorie

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Andy L em 6 de nov. de 2023
Dear Margorie, My team and I are sorry you did not enjoy your stay with us. Did you discuss with anyone on my team about your issues. Rest assure we are working on improvements and hope you give us another try when your travels bring you back to Dublin.Thank you

6/10 - Ok

David

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Property is in fair condition with dated or worn furnishings and incomplete kitchen supplies (e.g., only one coffee cup, wet dishes left in dishwasher). Rate reflects condition.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Andy L em 4 de nov. de 2023
My team and I appreciate you taking the time to review your stay. We apologize that you did not have everything to standards in your room. Rest assure we are working on getting better and hope you give us another opportunity.Thank you.

6/10 - Ok

Norma

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Andy L em 2 de nov. de 2023
Norma,Thank you for taking the time to rate and review your stay.Rest assure my team and I on working on issues and hope you give us another chance when your travels bring you back to the Dublin area.Thank you again

2/10 - Terrível

Keisha

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Toilet seat broken. The hallways smelled of garbage. The heater smelled, when you turned it on, the towels were not clean, and the shower did not drain. Stay away! Book somewhere else.
Hospedou-se por 1 diária em out. de 2023
Resposta de Andy L em 30 de out. de 2023
Dear Keisha,My team and I are sorry you had such a bad stay and seemed to have a lot of issues. Did you discuss your issues with the front desk team? After tracking your reservation it seems that your reservation was canceled and we did not check you in?Thank you

4/10 - Insatisfatória

Jennifer

Pontos negativos: Conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Andy L em 1 de nov. de 2023
Dear Jennifer,My team and I appreciate you taking the time to review your past stay. We are sorry you did not enjoy your stay and hope you give us another try when your travels bring you back to the area.Sincerely Andy L

2/10 - Terrível

Michael

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Andy L em 19 de out. de 2023
Dear Michael,My team and I would sincerely like to apologize that your stay was not up to normal Sonesta standards. I will share your comments with my team and are constantly were to improve our guest experience.

4/10 - Insatisfatória

Kennisha

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I hate to say but I was highly displeased and disappointed. The reason I had chose this hote was from a beautiful experience previously I had and thought it was up to the same standards and lo and behold it was not. Stains were on the carpet, you could see mold and the walls deteriorating. Let alone the toilet didn’t flush and highly molding. Whomever took over completely allowed this hotel to go under. I will not ever book again there again. I was highly disappointed as I was coming in from out of town to spend a beautiful day evening with my fiancé for my bday and it wasn’t what we hoped it would be.
Hospedou-se por 1 diária em out. de 2023
Resposta de Andy L em 16 de out. de 2023
My team and I apologize that your stay was not up to normal Sonesta standards. We appreciate you taking the time to review your stay and I will share your comments directly with our team. Truly apologize.

4/10 - Insatisfatória

Stacia

Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The front desk was closed when we arrived and we had to wait for someone to come and help us. The room stank of smoke even though it was non-smoking. Furniture was worn / torn. Floors were dirty. Don't recommend.
Hospedou-se por 1 diária em out. de 2023
Resposta de Andy L em 9 de out. de 2023
Stacia,My team and I thank you for your review of you stay. We are sorry that your room smelled like smoke and have my maintenance team looking into the issue. We close our lobby nightly at 10:00 pm since we are an extended stay hotel but due keep someone on call to assist our guests and arrivals .

2/10 - Terrível

Julia

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sonesta ES suites Dublin Ohio disgraceful place
When my nephew areives ro check in he was told all 3 of our rooms had been cancelled. He callwd me ao i could speak to desk clerk who claomws his manager cancelled our reservations because we booked through a 3rd party. i asked to speak with manager. Was told to call back Got same man now pretending to be manager He claomed he canceled us daya ago and 3rd party had notified us. He then claimed he would find us somewhere else to stay. he hung up and told my nephew to fet the *uck out of his hotel. My nephew said he was sressws in a staines hoodie, the place was under construction and tje whole hotel looked sketchy. Very disappointed. We found another hotel down the street but it was 2x the price. It was home opener weekend at Ohio State so we had no choice but to pay the price.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations em 17 de set. de 2023
Dear Julia,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction when you arrived and tried to check in, as this will allow our team to reflect and improve. We wish you well and hope you'll consider giving us another try someday.

8/10 - Boa

Stanley

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Staff was very helpful and service was great! Fast check in and friendly! The room was nice, spacious but not cleaned very well! Food on the carpet around frame of bed! Cobwebs on ceilings, light fixtures very dusty, baseboards very dusty! It seemed like the room hadnt been occupied un awhile and needed a little TLC
Hospedou-se por 1 diária em set. de 2023
Resposta de Andy L em 29 de set. de 2023
Stanley,My team and I thank you for taking the time to review your past stay with you. We are pleased you enjoyed great service and yes we are working with our team to work on the TLC in our rooms. We hope to see you again when your travels bring you back to the Dublin area.

2/10 - Terrível

Marla

Pontos negativos: Limpeza e condições e instalações da propriedade
Cons: Kicked in door when we arrived (pictures to prove....given another room...other room was sub-par), stained carpeting, bugs in closet, corners, sinks, counters, microwave was filthy, dog poop on premises outside, garbage/garbage can outside stunk, dead bugs at refrigerator bottom I had to wipe out, spiders/spider webs, no breakfast, top of refrigerator filthy, no soap in shower container (other reviews said the same thing....glad I brought my own)....I will never reserve here EVER again and I travel a lot near this area. Pros: Comfortable bed, central air
Hospedou-se por 3 diárias em set. de 2023
Resposta de Guest Relations em 8 de set. de 2023
Dear Marla,We're glad you enjoyed one of our comfortable beds, though it is unfortunate that not everything was as expected. Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. In the future, please don't hesitate to reach out to our team with any concerns. We'll keep your comments in mind as we improve, and we hope for another chance to impress you in the future.

4/10 - Insatisfatória

Brittney

Pontos negativos: Condições e instalações da propriedade
Sink broken. Toilet seat broken. No shampoo conditioner or soap was in any of the dispensers.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Relations em 5 de set. de 2023
Dear Brittney,Our housekeeping team has been made aware of your concerns, and our maintenance team will address the issue with the sink. Rest assured, our team will seize any opportunity to improve, which is what we intend to do. Thank you for taking the time to reach out. If there is a chance to welcome you back in the future, we would be grateful for it.

10/10 - Excelente

Karen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I love coming here. The staff is always amazing Marcus was a huge help getting me in before check in so I could make a doctors appointment on time. I absolutely love this place.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Andy L em 29 de set. de 2023
Karen,Thank you for your review and yes Marcus is indeed a valued team member and will share your comments with our team.Thank you

6/10 - Ok

Anne

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Ok stay, but some small issues
The rooms could use an update and a deep clean - I know they are doing some construction, though, so hopefully the update is in the works. I experienced some issues checking in, but the desk staff was very helpful, and honestly the issue was with Hotels.com, not the Sonesta itself. Unfortunately, my friend who was traveling with me did not get a room because they were overbooked - this was also a hotels.com issue - but the hotel should have notified her before she arrived so she didn't have to make arrangements at 9PM.
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Andy L em 29 de set. de 2023
My team and I are truly sorry that your stay was not up to normal Sonesta standards. Please rest assured that I have shared your comments with my team and are working on your cleaning and check-in issues.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza e condições e instalações da propriedade
Gross
Dirty comforter, slimy & slippery bathroom floor, dead fly on bathroom floor, dead gnat in toilet & 1 flying around, dried urine on toilet seat, black marks/dirt on walls and overflowing trash can outside of room. No other rooms available, did not stay.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Andy L em 29 de set. de 2023
Thank you for taking the time to review your past stay with us. I have shared your comments and concerns with my team and hope you give us another opportunity when your travels bring you back to the Dublin area.Apologies!

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em ago. de 2023
Resposta de Andy L em 4 de out. de 2023
Truly apologize for your experience

4/10 - Insatisfatória

Chandra

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Andy L em 4 de out. de 2023
Thank you for your review and rest assure we are taking your for your experience and reviewing with my team

2/10 - Terrível

Bryan

Hospedou-se por 1 diária em ago. de 2023
Resposta de Andy L em 4 de out. de 2023
Brian,Thank you for taking the time to review your stay. Rest assure we are working on making improvements and hope you give us another chance when in the area.

2/10 - Terrível

crystal

We got there and they told us they oversold rooms and even tho we bought a room on Expedia that they have no room for us. We need to get our money back from Expedia because we didn’t get a room
Hospedou-se por 1 diária em ago. de 2023
Resposta de Andy L em 4 de out. de 2023
Crystal;My team apologize that we could not meet your expectations. Rest assured we understand and truly apoli what issues we had that day.Thank you

4/10 - Insatisfatória

Dan

Pontos negativos: Limpeza e condições e instalações da propriedade
Just overall rundown condition. Great location. Unexpected conditions for the area.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Andy L em 4 de out. de 2023
Dan,rest assured we are working on improvement's in all areas. Hopefully you give us another try when your travels bring you back to our area.Thank you again

2/10 - Terrível

BONNIE

Hospedou-se por 1 diária em ago. de 2023
Resposta de Andy L em 4 de out. de 2023
Bonnie;Looks like myself and team did not make your stay up to normal Sonesta standard. Please accept our apologies as we continue to get better!Thank you

6/10 - Ok

Curtis

Hospedou-se por 5 diárias em jul. de 2023
Resposta de Andy L em 4 de out. de 2023
Curtis Thank you for your review and rest assured my team is working that your next stay will be a five!Thank you

2/10 - Terrível

Emory

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em ago. de 2023
Resposta de Andy L em 4 de out. de 2023
Thank you for your reviewing your stay with us. My team and I apologize that your stay was not up to normal Sonesta standards.

6/10 - Ok

elmer

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em ago. de 2023