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Avaliações de La Quinta Inn by Wyndham Columbus Airport Area

2.5 out of 5

Avaliações

7,6

Boa

Nota 10 - Excelente. 188 de 448 avaliações" "
Nota 8 - Boa. 102 de 448 avaliações" "
Nota 6 - Ok. 58 de 448 avaliações" "
Nota 4 - Insatisfatória. 44 de 448 avaliações" "
Nota 2 - Terrível. 56 de 448 avaliações" "

7,6/10

Limpeza

8,0/10

Serviço e funcionários

7,2/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Luke

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
When I arrived on site I was one of 3 guests who ended up waiting over an hour for a front desk staff member to check us in. Quite literally there was nobody on the property other than guests. The room was clean, but the on site amenities were minimal even so much as snacks were limited to Ramen noodles. The breakfast offered in the morning was reminiscent of poorly executed public school rations barely edible. Not the hotels fault in this, but Expedia had this location as being 6 miles from the Greater Columbus Convetion Center and it was at least double that distance away. Overall it was a place to lay my head, but I’d never stay here again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relations Management em 26 de mar. de 2024
Hi Luke,Thank you for sharing your feedback regarding your recent stay at our hotel. We regret the lengthy wait you and other guests encountered during the check-in process. We understand the frustration and inconvenience this caused, and we apologize for the lack of available staff at that time. We will review our staffing procedures to ensure that we have adequate coverage to provide prompt and efficient service to our guests.Regarding the limited on-site amenities and snack options, we understand the importance of offering a variety of amenities and snacks to enhance our guests' stay. We will take your feedback into consideration as we evaluate and improve our offerings.As for the quality of the breakfast provided, we do strive to offer a satisfying dining experience, and we regret that the breakfast fell below your expectations. We will review our breakfast options and work to improve the quality and variety of the offerings served.Regarding any inaccurate information provided by Expedia regarding the distance to the Greater Columbus Convention Center, we understand the frustration this discrepancy caused, and we will reach out to the booking platform to ensure that the correct information is provided to future guests.Your feedback is important to us, and we appreciate you bringing these matters to our attention. We hope that you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your feedback and the opportunity to make amends.

10/10 - Excelente

Haley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice stay and for a decent price!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Guest Relations Management em 26 de mar. de 2024
Hi Haley,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 - Terrível

Dashaun

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
No hot water and you can hear everything going on outside
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Dashaun, We appreciate you sharing your experience with us, and we regret to learn about the inconveniences you encountered during your stay. Your feedback is valuable for us to continually improve our services. We recommend future guests reach out to the management with any concerns to ensure a comfortable stay.

8/10 - Boa

Ivonne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Ivonne, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - Excelente

Sara, Jackson

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Convenient, with lots of things to do in the surrounding area. The bed was very uncomfortable due to the springs being broken. For a deluxe room it was very spacious and I love the couch with chase lounge. Also had a huge TV, so that's a plus.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 24 de mar. de 2024
Hi Sara,Thank you for choosing our hotel for your recent stay and for providing feedback on your experience. We appreciate your positive comments regarding the convenience of our location and the various activities in the surrounding area. We strive to offer a convenient and accessible location for our guests to explore and enjoy their surroundings.However, we apologize for the discomfort you experienced with the bed due to broken springs. Your comfort is important to us, and we regret that we fell short in this aspect. We will address this issue promptly and ensure that necessary repairs or replacements are made to the bed to provide a more comfortable sleep experience for our guests.We are pleased to hear that you enjoyed the spaciousness of our deluxe room, the couch with a chase lounge, and the large TV. It is our aim to provide well-appointed accommodations with modern amenities, and we are glad that these aspects met your expectations.Once again, thank you for your feedback. If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to provide you with an improved experience in the future.

6/10 - Ok

Julio

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
The young lady that worked the front desk on the graveyard shift was extremely rude and probably the only thing I can’t get passed and the reason why I wouldn’t suggest staying here to anyone. It was like she was irritated by me because I was making her do her job or something. I think I was interrupting her nap schedule at work and it pissed her off. The hallways on the first floor all smelled like weed but it was a non smoking facility. I will say that the room was extremely clean, I was genuinely impressed by it. The pillows and mattresses were horribly uncomfortable. Over all for the price was it a clean place to stay yes if ur just drunk and wanna be safe and avoid driving home. Would I stay there intentionally again, probably not. That rude attendant really ruined my stay.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Julio,I'm sorry to hear about your experience with our front desk staff. We strive to provide excellent customer service to all our guests. Your feedback regarding the cleanliness of the room is greatly appreciated, and we will make sure to address the issues mentioned. Thank you for your review, and we hope to have the opportunity to welcome you back in the future.

4/10 - Insatisfatória

Amanda

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Having stayed at the same location a short time prior I was a return customer but the experience was night and day different. The first time a clean quiet stay and the second the room was much more fun down, not as clean, and the noise level woke me several times from both inside and outside.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Amanda, We truly value your feedback and regret to hear about your recent experience. Please know that guest comfort is our top priority, and we will address your concerns with our team to ensure improvements. Your loyalty as a returning customer is important to us, and we hope to welcome you back for a much-improved stay.

10/10 - Excelente

Kyle

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really enjoyed our stay!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 19 de mar. de 2024
Hi Kyle,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - Excelente

Asadullah

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good experience was that their breakfast timmings starts from 6:30 am which is common. However, owner's wife provided me same breakfast items for my fasting at 5:30 am at my request as fasting for ramadan starts before 6 am. So nice of her providing breakfast and respecting my religious practices.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 19 de mar. de 2024
Hi Asadullah,Thank you for sharing your positive experience during your stay at our hotel. We are pleased to hear that our breakfast timings were convenient for you and that our owner's wife went above and beyond to accommodate your fasting needs during Ramadan.Respecting and honoring our guests' religious practices is important to us, and we are glad that we were able to provide you with breakfast before the usual serving time. We appreciate your recognition of her kindness and understanding.We strive to create a welcoming and inclusive environment for all our guests, and it is heartening to know that our efforts made a difference during your stay.If there is anything else we can do to enhance your experience or if you have any further feedback to share, please do not hesitate to let us know. We value your feedback and look forward to welcoming you back for another positive stay in the future.

8/10 - Boa

jeff

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The lady that checked us in was wonderful. Little things would make this place better. You get one regular size pillow and then 2 smaller pillows. How much are you really saving? Get the regular pillows. Breakfast on Saturday and Sunday should be available until 10am. Little things can make the difference in a hotel.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 19 de mar. de 2024
Hi Jeff,Thank you for providing feedback on your recent stay at our hotel. We are glad to hear that the lady who checked you in provided you with a wonderful experience. We appreciate your suggestions and value your input on how we can improve.We understand your point about the pillows, and we will certainly consider your feedback regarding the pillow sizes. Guest comfort is important to us, and we will review our pillow offerings to ensure that they meet the preferences of our guests.Regarding breakfast timing, we appreciate your suggestion to extend the availability until 10 am on Saturdays and Sundays. We will assess the feasibility of adjusting the breakfast hours to accommodate our guests' needs and provide a more convenient experience.We agree that little things can make a significant difference in a hotel stay, and we are committed to continuously improving our services and offerings based on guest feedback.Thank you for sharing your suggestions with us. Your feedback helps us identify areas for enhancement, and we appreciate your contribution to our ongoing efforts to provide a better experience for our guests.If you have any further suggestions or feedback, please feel free to reach out to us. We value your input and strive to exceed your expectations in the future.

2/10 - Terrível

Victoria

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This was an incredibly noisy place to stay, and felt unsafe.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 19 de mar. de 2024
Hi Victoria,We are sorry to hear about your experience at our hotel. We understand the importance of providing a peaceful and secure environment for our guests, and we apologize for falling short of meeting these expectations during your stay.Your comfort and safety are our top priorities, and we regret that you encountered noise disturbances and felt unsafe during your time with us. We take such concerns seriously, and we will investigate the matter thoroughly to identify the sources of the noise and address them accordingly. Additionally, we will assess our security measures to ensure that they meet the highest standards and provide a sense of safety and well-being for our guests.We appreciate your feedback, as it helps us identify areas for improvement and take corrective actions. Your satisfaction is important to us, and we are committed to making the necessary changes to provide a better experience for our guests.We value your feedback and the opportunity to make it right.We hope that you will give us another chance in the future to provide you with an improved and more enjoyable stay.

4/10 - Insatisfatória

Erin

Viagem de negócios, Viagem com a família
Pontos negativos: Condições e instalações da propriedade
People were smoking marijuana in their rooms and the smell in the hallway was very strong. The people in the rooms near us were very loud. The microwave in our room did not work properly and the deadbolt on our door did not work either. We were directed to use the steps to get to the second floor. I'm not sure there was an elevator. The room condition was okay.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 18 de mar. de 2024
Hello Erin, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take our guests' comfort and safety seriously and will address these concerns with the appropriate team members for improvement. Thank you for bringing these issues to our attention.

2/10 - Terrível

Oswal

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza e serviço e funcionários
Aceptable
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 14 de mar. de 2024
Hi Oswal,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 - Boa

Branden

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Over all it was a great place to stay prices go up and down to often but it was clean and welcoming
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 13 de mar. de 2024
Hi Branden,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are thrilled to hear that you had a great overall experience and found our property to be clean and welcoming.We appreciate your comment about the fluctuation in prices. We understand that pricing dynamics can sometimes be a concern for our guests. We continuously monitor and adjust our rates to remain competitive while providing the best value for our guests. Your feedback is valuable, and we will take it into consideration as we review our pricing strategies.Thank you for choosing our hotel and for your kind words. We value your patronage, and we look forward to hosting you again in the future. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know.

6/10 - Ok

Ronald, new York

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The cleaning crew lady working on the ground level is horrible. Ask for directions she has an attitude. Her customer service needs to be better.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relations Management em 13 de mar. de 2024
Hi Ronald,Thank you for bringing this matter to our attention and sharing your experience regarding our cleaning crew member on the ground level. We apologize for the attitude you encountered and any inconvenience caused during your interaction.Providing exceptional customer service is of utmost importance to us, and we deeply regret that we fell short of your expectations in this instance. We take your feedback seriously and will address this matter with our team to ensure situations like this do not occur in the future.We appreciate your understanding and patience, and we want to assure you that we are committed to providing a positive and welcoming environment for all our guests. Your feedback helps us identify areas for improvement, and we will use it to enhance our training programs and reinforce the importance of excellent customer service.Thank you for choosing our hotel, and we hope to have the chance to provide you with a much-improved experience in the future.

8/10 - Boa

Jon

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 12 de mar. de 2024
Hi Jon,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 - Boa

Teri

Pontos positivos: Limpeza e serviço e funcionários
.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 13 de mar. de 2024
Hi Teri,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 - Excelente

Darnisha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relations Management em 12 de mar. de 2024
Hi Darnisha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - Excelente

April

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk lady
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello April,We apologize for any inconvenience caused during your stay. Rest assured, we will share your feedback with our team for further review and improvement efforts. Guest satisfaction is our priority, and we appreciate your valuable comments to enhance our services.

10/10 - Excelente

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Kind, courteous and helpful staff and very respectful. Thank you
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Elizabeth,We are thrilled to hear that you found our staff to be kind, courteous, and helpful during your stay. Your feedback is truly appreciated. Should you have any future inquiries or require assistance, please do not hesitate to reach out to us.

6/10 - Ok

Branden

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Branden,We hope you had a pleasant stay with us! Should you have any concerns about your experience, please feel free to contact us directly so we can address them accordingly.

10/10 - Excelente

Joe

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy access to the highway but could use more parking spaces.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 8 de mar. de 2024
Hi Joe,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your positive comment about the easy access to the highway. We understand the importance of convenient transportation options for our guests, and we're glad that our location was beneficial to you.Regarding the parking spaces, we apologize if you found them to be insufficient during your stay. We constantly strive to provide ample parking for all our guests, and we appreciate your suggestion for improvement. We will take your feedback into consideration as we explore options to enhance our parking facilities.We value your feedback and are committed to making continuous improvements to ensure a positive guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 - Boa

Teresa

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 8 de mar. de 2024
Hi Teresa,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

4/10 - Insatisfatória

Julia

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Smells like smoke everywhere. Tobacco and other substances. The stairs were wet and in poor shape (falling apart). The breakfast is hard boiled eggs in a fridge and sausage patties that sit in the warmer for a while. Coffee dispenser is not clean. I stayed for 5 nights. They serviced the room the first night then it wasn’t touched after that. The door to the stairwell I was told to use was broken so I had to find another way in. The room wasn’t terrible but definitely had some DIY remodeling going on. It was the Arnold’s weekend. I booked with La Quinta because I know the brand well, but this is the first time it’s been so rough. Expedia wanted me to rewrite this review…twice. I took out a lot of details because they didn’t like it.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Guest Relations Management em 6 de mar. de 2024
Hi Julia,Thank you for sharing your feedback regarding your recent stay at our La Quinta hotel. We deeply regret that the smell of smoke was pervasive throughout the property. As a non-smoking hotel, we have strict policies in place to ensure a clean and odor-free environment for all our guests. We will investigate this matter thoroughly and take appropriate action to rectify the situation.We apologize for the poor condition of the stairs, which were wet and falling apart. The safety and maintenance of our facilities are of utmost importance, and we regret any inconvenience or safety concerns this may have caused. We will immediately address the issues with the stairs to ensure they are repaired and maintained properly.Regarding the breakfast offerings, we strive to provide a satisfying and varied breakfast experience for our guests, and we regret that the hard-boiled eggs, sausage patties, and coffee dispenser did not meet your standards. We will review our breakfast options and make necessary improvements to enhance the quality and variety of our offerings.As for the lack of housekeeping service after the first night of your stay, it is our responsibility to ensure that our guests enjoy a clean and well-maintained room throughout their stay. We will address this oversight with our housekeeping team to ensure that proper procedures are followed consistently.The safety and accessibility of our facilities are important to us, and we regret any inconvenience caused by the broken door to the stairwell. We will ensure that all necessary repairs are made promptly.We appreciate your loyalty to the La Quinta brand. Your feedback is invaluable, and we will use it to improve our services and facilities. We hope that you will consider giving us another opportunity to provide you with a better experience in the future.

6/10 - Ok

Ashley

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I can say.. there was no bugs. But did I feel safe? No. The pictures DO NOT do justice to the la Quinta. We have stayed in many La Quintas and there were extremely nice. I cannot say the same for this one. It was extremely disturbing. Also there is no elevator. This is one of those hotels that you would see in a scary zombie movie where the lights were flickering and it had already been jacked up. My bathroom floor had a hole in it. Like a legit hole. The stick on floor tile was cracked and there was a dip almost took me out. Room service come by once on the last day we were there. Stay at your own risk. Nice people not so nice hotel.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Guest Relations Management em 6 de mar. de 2024
Hi Ashley,Thank you for sharing your feedback on your recent stay at our La Quinta hotel. We understand that feeling safe and comfortable is of utmost importance when staying at a hotel, and we regret that we did not meet your expectations in this regard. We take the safety and well-being of our guests seriously, and we apologize for any disturbance or lack of security you felt during your stay. Your comments have been shared with our team to address any areas of concern and improve our overall guest experience.We apologize for any discrepancies between the pictures and the actual condition of the hotel. We strive to accurately represent our property and ensure that our guests have a positive experience. We will review our marketing materials to ensure they reflect the current state of the hotel more accurately.We are sorry to hear about the issues you encountered in your bathroom, including the hole in the floor and the cracked stick-on floor tile. This is not the level of maintenance and cleanliness we aim to provide, and we appreciate you bringing it to our attention. We will investigate and address these matters promptly to prevent similar incidents from happening in the future.We appreciate your kind words about our staff, but we understand that the overall condition of the hotel did not meet your expectations. We apologize for any inconveniences caused and any negative impact that had on your stay.We value your feedback and will use it to improve our services and facilities. We hope that you would consider giving us another opportunity to provide you with a better experience in the future.

2/10 - Terrível

Shyanne

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The door wouldn’t close and had to be slammed really hard, made for unsafe feeling. In a very inconvenient location
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management em 4 de mar. de 2024
I am sorry to hear that we were unable to accommodate your needs and that your stay was less than satisfactory. I would like to know more, so that I can work with my team to provide the best experiences possible. If you would like, please reach out to me directly at the hotel.

2/10 - Terrível

Amanda

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
There was absolutely NO staff on the property when we tried to check in at 10:45pm. We finally left at 1 am after calling everywhere, including Expedia whom told us to call back at 9am to complain then hung up on us. Every hotel around was booked, had to go 2 towns over and pay 3 times as much for a room. I still do not know who to contact to discuss this issue. It’s also very sketchy.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management em 4 de mar. de 2024
Thank you for taking time to review your stay. We sincerely apologize for the noise issues encountered. Our guests’ comfort is the number one concern. Your review will assist in alleviating the problems going forward. We hope that the next time you are in the area you will consider staying at our property again.

2/10 - Terrível

Shawn

Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 22 de mar. de 2024
Hi Shawn,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

6/10 - Ok

Marc

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Property was fine. I understand that other customers can give a property a bad rating. The people staying around room 142 that night stood in the hall and were yelling at each other and in their room the children were very loud.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 3 de mar. de 2024
Hello Marc,We regret to hear about your recent experience at our property. Rest assured that our team takes all feedback seriously to ensure a pleasant stay for all guests. We recommend contacting us directly with any concerns during your stay for immediate assistance. We hope to welcome you back for a more peaceful visit in the future.

8/10 - Boa

Sharen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relations Management em 3 de mar. de 2024
Hi Sharen,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 - Boa

Jacque

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 3 de mar. de 2024
Hello Jacque,We are delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back soon!

8/10 - Boa

Willie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 2 de mar. de 2024
Hello Willie,We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 - Boa

Branden

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 28 de fev. de 2024
Hi Branden,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

8/10 - Boa

Eric

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is fairly descent.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 29 de fev. de 2024
Hello Eric, We appreciate your feedback and are glad to hear you found our hotel to be decent. If you have any further comments or suggestions, please do not hesitate to reach out to our management team. We hope to welcome you back in the future for an even better experience.

10/10 - Excelente

Lynda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean and quiet and safe. Thank you!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 28 de fev. de 2024
Hello Lynda,We are pleased to hear you enjoyed our clean, quiet, and safe environment during your stay with us. Your feedback is greatly appreciated. Should you have any further comments or questions, please feel free to contact our management team directly.

10/10 - Excelente

Jerry

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean property. Parking lot was a mess potholes everywhere. Fire doors wouldn't work unless you lifted button before pressing. Need soft closures for stairway doors.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Manager em 28 de fev. de 2024
Hello Jerry, Thank you for taking the time to share your feedback with us. We appreciate your comments and will be sure to address the issues you mentioned for the improvement of our facilities. We strive to provide a comfortable stay for all our guests.

8/10 - Boa

Ty

Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Ty, We appreciate you choosing our hotel for your stay! If there's anything we can do to improve your experience, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

10/10 - Excelente

Corey

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel greet staff! Munchies restaurant is 500ft away and offer greet food (late night)
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 28 de fev. de 2024
Hello Corey,We are delighted to hear that you had a positive experience with our staff during your stay. It's fantastic to know that you enjoyed the local dining options nearby. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.

2/10 - Terrível

Craig

This room is disgusting, mold and mildew, dirty just NASTY
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 27 de fev. de 2024
Hello Craig, We regret to hear your experience fell short of expectations. Your feedback is valuable, and we always strive to provide a pleasant stay for our guests. We recommend contacting management to address any concerns for future visits.

10/10 - Excelente

Branden

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
*
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 24 de fev. de 2024
Hello Branden,Thank you for sharing your feedback with us. We regret to hear about the inconveniences you experienced during your stay. Your comments have been noted for our continuous improvement. We encourage you to reach out to our management team directly to further discuss your concerns.

8/10 - Boa

Josh

Viagem com a família
Not bad
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 24 de fev. de 2024
Hello Josh,We appreciate your feedback and hope you had an overall pleasant stay with us. If you have any further comments or suggestions, please feel free to reach out to us. Thank you for choosing to stay at our hotel.

8/10 - Boa

Fred

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 24 de fev. de 2024
Hello Fred,We appreciate you choosing our hotel for your stay! If you have any additional feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable experience.

2/10 - Terrível

Indiana

Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 22 de fev. de 2024
Hi Indiana,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 - Boa

Branden

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice quite place to get away
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relations Management em 20 de fev. de 2024
Hi Branden,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 - Excelente

Amanda

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The breakfast was great. Fresh squeezed apple juice. Staff was friendly. Rooms were clean.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 20 de fev. de 2024
Hi Amanda,Thank you for taking the time to leave a review of your recent stay at our hotel. We're thrilled to hear that you had a positive experience.We're glad that you enjoyed the breakfast, particularly the fresh squeezed apple juice. We believe that starting the day with a delicious and refreshing meal is important, and we're delighted that it met your expectations.Our staff takes great pride in providing friendly and attentive service, and we're pleased to hear that they made your stay more enjoyable. We believe that a warm and welcoming atmosphere is essential to creating a memorable experience for our guests.Cleanliness is of utmost importance to us, and we're glad that you found the rooms to be clean. We strive to maintain a high standard of cleanliness throughout the hotel to ensure the comfort and satisfaction of our guests.Thank you once again for sharing your positive feedback. We truly appreciate your kind words. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We value your patronage and hope to welcome you back for another great stay in the future.

8/10 - Boa

Juanita

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 22 de fev. de 2024
Hi Juanita,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

2/10 - Terrível

Issa

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relations Management em 20 de fev. de 2024
Hi Issa,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

2/10 - Terrível

Elizabeth

Pontos negativos: Comodidades
I wasn’t able to make my reservation due to a snow storm… I tried to call the hotel to cancel my reservation and they didn’t pick up. I then proceeded to call Expedia and they did nothing to help either. This is horrible customer service and should not be allowed, especially when it’s due to an act of God, I had no control over the weather and roads. And yet I won’t be given a refund.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 20 de fev. de 2024
Hi Elizabeth,Thank you for sharing your feedback regarding your attempted reservation cancellation due to the snowstorm. We apologize for the difficulties you encountered and any resulting frustration.We understand that situations beyond your control, such as severe weather conditions, can pose challenges and affect travel plans. Our team strives to provide excellent customer service, and we regret that we were not available to assist you when you contacted us to cancel your reservation. We will review our procedures to ensure that our phone lines are adequately staffed and responsive.Regarding your conversation with Expedia, we don't have access to specific reservation or refund policies for individual hotels or booking platforms. However, it is common for hotels to have cancellation policies in place, and refunds may not be guaranteed in certain circumstances, even if they are beyond your control.We understand your frustration and the impact this situation had on your travel plans. While we cannot make any guarantees, we encourage you to reach out to Expedia and discuss your specific situation further. Sometimes, under exceptional circumstances like severe weather events, hotels and booking platforms may be more flexible with their policies.We appreciate your feedback and hope that you are able to find a resolution that is satisfactory to you. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We value your feedback and the opportunity to serve you better.

2/10 - Terrível

Brea

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Management em 20 de fev. de 2024
Hi Brea,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 - Excelente

Rebecca

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great check in, decent breakfast, very clean rooms, spacious bathrooms. Would definitely recommend!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relations Management em 16 de fev. de 2024
Hi Rebecca,Thank you for taking the time to provide feedback about your recent stay at our hotel. We're thrilled to hear that you had a great check-in experience, enjoyed the breakfast, and found the rooms to be clean and the bathrooms spacious.We strive to provide a seamless and pleasant check-in process, and we're glad that we met your expectations in this regard. It's also wonderful to know that you found the breakfast to be decent, as we aim to offer a variety of options to cater to different preferences.Maintaining cleanliness is a top priority for us, and we're delighted that you found the rooms to be very clean. Additionally, we understand the importance of spacious bathrooms for our guests' comfort, and we're glad that you found them to be accommodating.Thank you for recommending our hotel. Your positive feedback is greatly appreciated, and it means a lot to us. We hope to have the pleasure of welcoming you back in the future and providing you with another enjoyable stay.