Classificações com base em 1.000 avaliações verificadas
4,3 Limpeza do quarto
4,2 Serviço e equipe
4,4 Conforto do quarto
4,3 Condição do hotel
Avaliações verificadas da Expedia
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Publicado em 12 de mar de 2023 na Hotels
Comentário de Administração do hotel
14 de mar de 2023 por Meski,Administração do hotel
Dear Luis,We are so grateful for your rockin' 5 star review and thank you for taking the time to express yourself! We hope you had a wonderful stay and that you will join us again soon for more of the same!Best wishes,Guest Services
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Bem localizado, acomodações simples
Publicado em 23 de fev de 2023 na HotelsO quarto era bem simples e o banheiro discordante com o hotel. A porta do box não fecha e molha todo o chão do banheiro. Mas as pessoas que trabalham são muito gentis, boa localização e vale pela música.
Comentário de Administração do hotel
24 de fev de 2023 por Meski,Administração do hotel
Dear Adriana,Thanks for taking the time to share your concerns with your review. We apologize that your stay was just average, and for the condition of your accommodations. We assure you we have staff scheduled daily to perform routine maintenance throughout the hotel and to make sure we are not overlooking any areas that need our attention. Your comment regarding the shower door has been addressed with our entire team. We will absolutely be more diligent in our efforts moving forward. On a lighter note we are so lucky to be based at Marble Arch in this breath-taking building which is so rich in musical history! It really is a safe haven for all music lovers. Thanks for the kind comment regarding our hard working team they know exactly how to make you feel like a Rockstar! Making sure you are fully satisfied with your Hard Rock stay is number one. We cannot wait to welcome you back, so see you soon!Best wishes,Guest Services
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Lamentável
Publicado em 2 de jan de 2023 na HotelsHotel grande com falta de equipe ou mal qualificada para atender a alta ocupação. Serviço ruim e sem foco no cliente.
Comentário de Administração do hotel
6 de jan de 2023 por Meski,Administração do hotel
Dear Newton,Thank you for taking the time to share your feedback regarding your recent stay at the Hard Rock Hotel London. We are sorry about the luck of service you received. Please rest assured that your feedback has been addressed with the relevant departments and since we have taken further steps to rectify the issue as a matter of priority. Many thanks for taking the time to provide such valuable feedback and we do hope to have the opportunity to welcome you back when you are next in London. Best wishes, Guest Services
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Irresponsabilidade
Publicado em 22 de dez de 2022 na HotelsDeixa a desejar em todos os aspectos, salvo pelo atendimento na recepção sempre muito gentil, mas sem informações como o fato de que
acionam o alarme de incêndio a qualquer hora do dia, se o hóspede sai do quarto às pressas não encontra ninguém no andar e só na recepção informam q foi só teste, ocorre que, em outras vezes, o hospede deve evacuar o prédio e ninguém avisa nos andares
Comentário de Administração do hotel
27 de dez de 2022 por Meski,Administração do hotel
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at the Hard Rock Hotel London. We strive to deliver unparalleled service to all our valued guests, and we are disappointed to know that you were unhappy with your experience. We appreciate these things take time, and the comments you made are very much valued and useful as we firmly believe that if we listen to what our guests are saying that we can improve and evolve our service.Please rest assured that your feedback has been addressed with the relevant departments and since we have taken further steps to rectify the issues and are addressing the rest of the oversights as a matter of priority.Many thanks for taking the time to provide such valuable feedback and we do hope to have the opportunity to welcome you back when you are next in London.Best wishes,Guest Services
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Estadia Perfeita
Publicado em 9 de mai de 2022 na HotelsHotel espetacular. Muito bem localizado com possibilidade de diversos passeios a pé. Decoração Hard Rock fantástica. Hotel todo novo, instalações agradáveis e tudo muito aconchegante. Café da manhã impecável com diversas opções e atendentes (garçons) extremamente preparados para atender aos hospedes.
Comentário de Administração do hotel
10 de mai de 2022 por Meski,Administração do hotel
Dear HUMBERTO,
Thank you for the wonderful feedback following your recent stay at Hard Rock Hotel London. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We are happy you enjoyed your clean cozy room and our delicious selection of breakfast to set you up to a good start of the day. We look forward to seeing you soon!!
Guest Services
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Publicado em 3 de mai de 2020 na Hotels
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Hotel renovado
Publicado em 10 de nov de 2019 na HotelsHotel renovado e quartos confortáveis, atendimento bom na recepção e pelos funcionários da porta (para o de padrão cidades grandes). Tivemos dois problemas de box e vaso entupido que foi prontamente resolvido.
Café da manhã bom, com opções de frutas, pães, ovos e omelete. Mas com atendimento dos garçons bem fraco, não retiravam os pratos da mesa e demoravam para atender caso você desejasse algo da cozinha (omeletes/panquecas/waffles)
Mas no geral pelo preço que paguei e o valor dos outros hotéis em Londres da mesma categoria (4 estrelas) foi um bom custo beneficio.
Parem estar atentos às críticas negativas recebidas e estão tentando melhorar o serviço. Tinha sobrando toalhas e produtos no banheiro por exemplo, críticas que havia visto. Não tivemos problemas também de limpeza no quarto.
Por fim achei o hotel muito bem localizado se quiser ficar perto da Oxford street.
Comentário de Administração do hotel
13 de nov de 2019 por Meski,Administração do hotel
Dear Julia,
Thank you for sharing your comments and especially sharing how some of the other comments may not be the best representation of who we are. It means so much when a guest has a great travel experience. Our staff really does try hard to deliver on that concept. We will be sure to share your comments with the team.
Kind regards,
Guest Relation
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Publicado em 20 de dez de 2023 na Hotels
Great hotel, location excellent for central London stay.
Comentário de Administração do hotel
22 de dez de 2023 por Guest Services Executives,Administração do hotel
Dear Teresa,Thank you for taking the time to share your positive experience at The Cumberland. We are thrilled to hear that you found our location to be excellent for your central London stay. We strive to provide our guests with a great experience, and we are glad that we were able to meet your expectations. We hope to welcome you back in the future for another enjoyable stay.Kind regards,Guest Services,The Cumberland
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Publicado em 19 de dez de 2023
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Publicado em 3 de dez de 2023
We stayed here a few years ago and thought it would be nice to come back again. We shouldn’t have. The location is great and all the staff at reception were lovely.
Our room was a massive let down. We’d paid for a deluxe room with a park view- there was nothing delux about it and the view of the park was obstructed by a concrete block outside. The carpet had brown marks all over it and one of the mugs with the kettle was dirty- not marks from tea, it was actually dirty- it had already been used and had dried tea or coffee inside it.
Go to the bar downstairs for the entertainment and great staff and stay elsewhere
Comentário de Administração do hotel
22 de dez de 2023 por Guest Services Executives,Administração do hotel
Dear Sian,Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty as a repeat guest and understand your disappointment with your recent visit. We apologies for the issues you experienced with your room, specifically the obstructed park view and cleanliness concerns. We take these matters very seriously and will ensure that the appropriate teams are made aware of your feedback to prevent similar occurrences in the future. We're glad to hear that you enjoyed the entertainment and our dedicated staff at our bar. If you give us another opportunity, we would love to make it up to you and provide you with the exceptional experience you deserve.Kind regards,Guest Services,The Cumberland
