Classificações com base em 948 avaliações verificadas
4,0 Limpeza do quarto
4,0 Serviço e equipe
3,7 Conforto do quarto
3,7 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Não merece 4 estrelas
Publicado em 1 de out de 2019 na HotelsNão merece 4 estrelas. Quarto muito barulho interno, chão rangendo no quarto e quarto lado.
por um viajante verificado
Publicado em 8 de abr de 2024
Lovely traditional hotel with very friendly staff. The room was well equiped, clean and quiet. We used the nearby car park which was £10, not bad for city centre location
We felt the stay was very good value for what we paid to be in the centre of Chester
Comentário de Administração do hotel
15 de abr de 2024 por Jade,Administração do hotel
Dear Paul, Thankyou for staying with us! We are glad you enjoyed your stay and that the staff were very welcoming. Kind Regards
por um viajante verificado
Publicado em 4 de abr de 2024
Good hotel if you just need a base to stay. I would not recommend this if you were wanting to spend time in the hotel though. Our bed space was ok but the bathroom was rather vile with a ceiling of black mold. Black grouting in the shower and bathroom bin and glasses that clearly have not been cleaned in a while.
If you are looking for breakfast I would not get it here. There are an abundance of restaurants near by which I am sure are much nicer.
Not a hotel I would be returning to or recommending.
Comentário de Administração do hotel
15 de abr de 2024 por Jade ,Administração do hotel
Dear Claire, We are very sorry you did not enjoy your stay, all of the feedback has been passed on, and we can ensure the issue has been rectified within the relevant departments. Thankyou for staying with us.
por um viajante verificado
Publicado em 30 de mar de 2024
Our room was lovely with the biggest bed ive ever slept in. Pillows were so soft. Only disappointment was the breakfast, £30 for 2 breakfasts and the choice for a full english consisted of cold beans, cold fried eggs, cold scrambled eggs, cold sausages, and raw bacon. My advice dont stay for breakfast theres plenty of places to eat at half the price near the hotel.
Comentário de Administração do hotel
15 de abr de 2024 por Jade ,Administração do hotel
Dear Emma,Thank you for staying with us, we appreciate the feedback given and we are disappointed you didn't enjoy your experience regarding the breakfast. We will ensure this gets passed onto the team to prevent this in the future. We hope to welcome you back in the future.Kind Regards
por um viajante verificado
Publicado em 25 de mar de 2024
Comentário de Administração do hotel
15 de abr de 2024 por Jade ,Administração do hotel
Dear AndrewThank you for your feedback, we hope to welcome you back in the future.Kind Regards.
por um viajante verificado
Publicado em 10 de mar de 2024
Hairs all over the bath, toilet and sink. A shower that wouldn’t get hot and no response to my email 3 days before our stay. In a very convenient location though!
Comentário de Administração do hotel
15 de abr de 2024 por Jade ,Administração do hotel
Dear Alex,We are very sorry that the room did not meet the required expectations and we sincerely apologize. We have passed these issues on to the relevant departments and get this rectified by our housekeeping team. Thank you for staying with us and we hope to welcome you back in the future.
por um viajante verificado
Publicado em 3 de mar de 2024
Positives first, great central location, clean and comfortable room and bed.
Negatives, there’s a nightclub attached to the hotel which could be heard and felt through the bed all night until 4am! It was so bad I heard and felt it from the second floor, dread to think how bad it was closer to the club! No where on the website stated this prior to booking?
Parking not far away but double the price of what I was told when I rang them, £20 for overnight parking.
Comentário de Administração do hotel
15 de abr de 2024 por Jade,Administração do hotel
Dear Mandy,We appreciate the feedback you have left, and we can now reassure you the nightclub has officially closed its doors on the 30th of march so this will no longer have an impact on noise levels within the hotel. We are very sorry you experienced this, thank you for staying with us and we hope to welcome you back again in the future. Kind Regards,
por um viajante verificado
Publicado em 21 de fev de 2024
Rooms are lovely, spacious and unique, central location
Comentário de Administração do hotel
15 de abr de 2024 por Jade,Administração do hotel
Dear Verity,We are glad you enjoyed your stay and hope to welcome you back.Thank you for your feedback.
por um viajante verificado
Publicado em 20 de fev de 2024
Great hotel in a perfect location. Staff very friendly. Thought I may have had a little something extra being my birthday, but I had a good deal on the hotel and would recommend.
Comentário de Administração do hotel
15 de abr de 2024 por Jade,Administração do hotel
Dear Sandra,We hope you had a lovely birthday in our hotel and enjoyed your stay. Thank you for staying and we hope to welcome you back in the future.
por um viajante verificado
Publicado em 18 de fev de 2024
Comentário de Administração do hotel
15 de abr de 2024 por Jade ,Administração do hotel
Dear Sarah,Thank you for rating us 5/5, we appreciate you choosing us and hope to welcome you back again in the future.Kind Regards.
