Estimada Ines, gracias por informarnos sobre su experiencia. Seguimos trabajando para superar las expectativas de nuestros queridos huéspedes. Saludos cordiales, Director General

Dear Marcia, We are glad to see you liked our rooms and our service. We take note of your insights regarding the food to make the necessary improvements. We hope to have the pleasure to receive you again. Best regards, General Manager

Dear Sara, Thank you very much for sharing your experience with us. We are glad to know you had a pleasant staying and you enjoyed our beautiful beach and food. Thank you for your suggestions which give us the opportunity to improve every day and keep satisfying our guests. We will work on them and take the actions needed. Thank you for choosing us. Best regards, General Manager

Es un placer para todo el staff del Grand Memories Santa Maria ver, que sobre todo, usted tuvo unas excelentes vacaciones y nos llena de orgullo saber que fuimos parte de tan bellos momentos. No dude que haremos todo lo posible para que se sienta en el paraiso, la esperamos pronto de vuelta por esta, su casa, Grand Memories Santa Maria. Reciba un cordial saludo,

Thank you for your review and the time dedicated to it, we highly appreciate your feedback. I certainly want to express how much I deeply regret your disappointment. We tirelessly strive to go beyond our guests expectations, so learning that your experience was not what you expected, is a matter of concern for all of us. We want to extend our most sincere apologies for any possible inconvenience you might have experienced while you were staying within us. Warm regards,

Très cher hôte, Avant tout nous voudrions nous excuser de ne pas avoir été à la hauteur de vos attentes. Quoi qu’il en soit, nous prenons note de vos commentaires afin d’y remédier. Un grand merci d’avoir choisi notre hotel pour vos vacances, nous espérons vous revoir un jour dans notre petit paradis. Bien à vous,

Thank you for giving us the opportunity of hosting you at Grand Memories Santa Maria and for sharing your experience with us. It is inspiring to see that our efforts are appreciated as we are constantly working to exceed our guests’ expectations. We are glad that you experienced a luxurious stay and enjoyed our facilitie. We look forward to hosting you on your next visit to Cayo Santa Maria. Best regards,

Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday.We hope you will give us another chance in the future. Best regards,

Dear Thomas Binotti, Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world, and our entertainment shows. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution. We hope you will give us another chance in the future. Best regards,

Thank you very much for leaving a review about your stay with us. We are very sorry to hear we did not reach your expectations and we would like to sincerely apologize for the inconveniences you might encountered during your stay at the resort. We strive to provide the best culinary experience that satisfies the most demanding palates and we regret the fact that you were not impressed with the variety and service at our buffet. We hope you give us a second opportunity to prove ourselves in the future. Best regards,

Dear guest, Thank you very much for taking the time to write a review about your experience with us. We are happy to see that overall you had a nice vacation at our little paradise and you enjoyed our beautiful beach. I want to finish by thanking you for choosing Grand Memories Santa Maria for your vacation. We hope to see you again if you choose to come back to Cayo Santa Maria. Best regards,

Hi!! I am very happy to hear that! It was a pleasure to receive you!  Whenever you want we will be looking forward to receiving you again! We hope to hear from you soon! Have a great day! Warm regards,

Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world, and our entertainment shows. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution. We hope you will give us another chance in the future. Best regards,

Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world, and our entertainment shows. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We hope you will give us another chance in the future. Best regards.

Dear Costumer,  Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution. We hope you will give us another chance in the future. Best regards,

Estimado cliente,  Ha sido un placer tenerlo en nuestra casa y hoy recibir sus cálidas palabras. Nos alegra saber que ha tenido unas vacaciones estupendas. Ha sido un honor para nosotros poder recibirlo y agasajarlo durante su estancia con nosotros.  Esperamos poder tener la oportunidad de volver a recibirla para otra gran experiencia. Reciba un cordial saludo,

Bonjour!  Comment allez-vous?   J’espere que votre voyage de retour s’est bien passe. Comment se sont passes vos vacances jusqu’a present ?   Bonjour Sue! Je suis tres heureuse de lire votre retour. Ce fut un plaisir de vous recevoir! Revenez quand vous le souhaitez, nous serons plus que ravis de vous recevoir a nouveau.   Nous vous serions tres reconnaissants si vous pouviez faire part de vos retours sur Trip Advisor. C’est un tres tres important pour nous, en particulier pour nos e mployes pour aui les commetaires sont une source de motivation. Nous elisons d’ailleurs l’employe du mois selon les retours de Trip Advisor. Si vous aviez quelaues minutes a nous accorder afin de poster votre commentaire, nous vous serions tres reconnaissants. N’hesitez aurtout pas a metionner les employes qui ont per; is de rendre votre sejour inoubliable.   Nous esperons avoir tres vite de vos nouvelles! Toute l’equipe vous souhaite uen tres belle journee!   Bien a vous,

Estimado anfitrión, En primer lugar, queremos agradecerle por tomarse el tiempo de escribir un comentario sobre su estancia con nosotros. Estamos felices de ver que tuvo unas excelentes vacaciones y que disfrutó de nuestras excelentes instalaciones. Gracias de nuevo por elegir Grand Memories para sus vacaciones. Estamos a su disposición si decide regresar a Cayo Santa María. Bueno para usted,

Dear guest,  We sincerely appreciate your comments that give us the opportunity to adjust and improve our service. It's sad to know you found some inconveniences. As we are continually improving.Thank you for choosing us. Kind regards,

Dear Costumer, Thank you for giving us the opportunity of hosting you at Sanctuary at Grand Memories Santa Maria and for sharing your experience with us. It is inspiring to see that our efforts are appreciated as we are constantly working to exceed our guests’ expectations. We are glad that you experienced a luxurious stay and enjoyed our facilities. Also we are happy to hear that you enjoyed beautiful beach and the service provided by our staff. We look forward to hosting you on your next visit to Cayo Santa Maria. Best regards,

Estimado huésped,  Lamentamos no haber podido cumplir con sus expectativas quisiéramos ofrecerle una sincera disculpa por los inconvenientes que pudo haberse encontrado. Realmente nos sorprende que su comentario haga referencia a nuestro hotel. Nos caracterizamos por brindar un servicio de excelencia y nos resulta extraño que le hayan podido suceder estas cosas. Saludos cordiales,

Dear Costumer, Thank you for giving us the opportunity of hosting you at Sanctuary at Grand Memories Santa Maria and for sharing your experience with us. It is inspiring to see that our efforts are appreciated as we are constantly working to exceed our guests’ expectations. We are glad that you experienced a luxurious stay and enjoyed our facilities. Also we are happy to see that you enjoyed beautiful beach and the service provided by our staff. We look forward to hosting you on your next visit to Cayo Santa Maria. Best regards,

Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday.Best regards,

Dear Costumer, Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world, and our entertainment shows. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution. We hope you will give us another chance in the future. Best regards,

Estimado anfitrión, En primer lugar, nos gustaría disculparnos por no haber cumplido con sus expectativas. En cualquier caso, tomamos nota de sus comentarios para remediarlos. Muchas gracias por elegir nuestro hotel para sus vacaciones, esperamos volver a verlo algún día en nuestro pequeño paraíso. Saludos para usted,

Dear Costumer, Thank you for giving us the opportunity of hosting you at Grand Memories Santa Maria and for sharing your experience with us. It is inspiring to see that our efforts are appreciated as we are constantly working to exceed our guests’ expectations. We are glad that you experienced a luxurious stay and enjoyed our facilities. Also we are happy to hear that you enjoyed beautiful beach and the service provided by our staff. We look forward to hosting you on your next visit to Cayo Santa Maria. Best regards,

we would like to give you a huge thank you for providing part of your time to share your experience. We are more than happy to see that you had a wonderful vacation with us and that our staff did the best to make your time here unforgettable. Thank you very much for choosing Grand Memories Cayo Santa Maria.  We are looking forward to welcome you soon again at our little paradise. Best regards,

Dear Costumer, It is inspiring to see that our efforts are appreciated as we are constantly working to exceed our guests’ expectations. We are glad that you experienced a luxurious stay and enjoyed our facilities. Also we are happy to hear that you enjoyed beautiful beach and the service provided by our staff. We look forward to hosting you on your next visit to Cayo Santa Maria. Best regards,

Estimado anfitrión, En primer lugar, nos gustaría disculparnos por no haber cumplido con sus expectativas. En cualquier caso, tomamos nota de sus comentarios para remediarlos. Muchas gracias por elegir nuestro hotel para sus vacaciones, esperamos volver a verlo algún día en nuestro pequeño paraíso. Saludos para usted,

Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution. We hope you will give us another chance in the future. Best regards,

Dear Francesco, Thank you for giving us the opportunity of hosting you at Grand Memories Santa Maria. It is inspiring to see that our efforts are appreciated as we are constantly working to exceed our guests’ expectations. We are glad that you experienced a luxurious stay and enjoyed our facilities. We look forward to hosting you on your next visit to Cayo Santa Maria. Best regards,

we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We take note of your comments and we will work on a solution. We hope you will give us another chance in the future. Best regards,

Très cher hôte, Avant tout nous voudrions nous excuser de ne pas avoir été à la hauteur de vos attentes. Quoi qu’il en soit, nous prenons note de vos commentaires afin d’y remédier. Un grand merci d’avoir choisi notre hotel pour vos vacances, nous espérons vous revoir un jour dans notre petit paradis. Bien à vous,

Très cher hôte, Avant tout nous voudrions nous excuser de ne pas avoir été à la hauteur de vos attentes. Quoi qu’il en soit, nous prenons note de vos commentaires afin d’y remédier. Un grand merci d’avoir choisi Memories Caribe pour vos vacances, nous espérons vous revoir un jour dans notre petit paradis. Bien à vous, Cm Yunior

Dear Guest,  It is a pleasure to express our gratitude for your kind preference of visiting our resort, and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our service. Thank you for choosing us for your vacation and we sincerely hope to have the opportunity to prove ourselves in the future. Best regards,

Dear Guest, We feel sorry to hear we did not reach your expectations and we would like to sincerely apologize for the inconveniences you might encountered during your stay. We will take all your insights with a profound sense of responsibility to improve these issues and address them properly. Thank you for choosing us.

Estimado Huésped,  Lamentamos no haber podido cumplir con sus expectativas y ante todo quisiéramos pedirle disculpas por los inconvenientes que pudo haberse encontrado durante su estancia a nuestro resort. Realmente nos sorprende que su comentario hable de nuestro hotel. Su opinión es de gran importancia para nosotros y nos tomamos seriamente los comentarios de todos nuestros huéspedes. Esperamos que nos brinde una segunda oportunidad para demostrarle nuestro servicio. Reciba un cordial saludo,

Estimado Simone, Ante todo queremos agradecerle por el tiempo que ha tomado para escribir un comentario acerca de su experiencia con nosotros. Esperamos poder tener el placer de recibirlo nuevamente para una experiencia más larga en nuestro pequeño paraíso.

Cher invité, Merci pour le temps que vous avez pris pour partager une expérience de votre séjour. Votre avis est notre indice pour améliorer chaque jour. Nous aimerions nous excuser pour les inconvénients que vous pourriez rencontrer. Ce serait un plaisir de vous montrer comment nous pouvons améliorer cet aspect et vous offrir des vacances plus agréables. Nous attendons avec impatience une autre occasion lors de votre prochaine visite.

Estimado Armando, Nos alegra saber que pudo disfrutar tanto de nuestros servicios como de nuestras instalaciones. Principalmente nos enorgullece escuchar que nuestro personal fue tan amable con usted. Le pedimos disculpas por cualquier inconveniente que haya tenido. Lo esperamos pronto nuevamente en este su segundo hogar en el paraíso.

Dear Guest, We feel sorry to hear we did not reach your expectations and we would like to sincerely apologize for the inconveniences you might encountered during your stay. We will take all your insights with a profound sense of responsibility to improve these issues and address them properly. Thank you for choosing us.

Estimado huésped, Gracias por su calificación para nosotros es muy importante. Esperamos tener el placer de volver a recibirlo para que disfrute de un servicio, incluso superior, en su próxima visita. Saludos cordiales, Director General

Estimado huésped,  Ante todo queremos agradecerle por el tiempo que ha tomado para escribir un comentario acerca de su experiencia con nosotros. Nos alegra saber que ha disfrutado tanto de nuestras instalaciones como de nuestra hermosa playa. Sin embargo tomamos notas de sus comentarios para ponerlos en practica.

Dear Guest, Thanks for your rating! Warm regards

Estimado Huésped, Ante todo queremos agradecerle por el tiempo que ha tomado para escribir un comentario acerca de su experiencia con nosotros. Nos alegra saber que ha disfrutado tanto de nuestras instalaciones como de nuestra hermosa playa, y por sobretodo nos enorgullece saber que nuestro personal ha sido tan amable con usted.  Esperamos poder tener el placer de recibirla nuevamente para una experiencia más larga en nuestro pequeño paraíso.  Reciba un cordial saludo

Dear guest,  We sincerely appreciate your comments that give us the opportunity to adjust and improve our service. It's sad to know you found some inconveniences. As we are continually improving, we will take all your insights with a profound sense of responsibility to improve these issues and address them properly. Thank you for choosing us.

Estimada Catalina, lamento profundamente no haber alcanzado sus expectativas respecto a la comida. Gracias por tomarse el tiempo de escribirnos su opinión. Gerente general