Dear Guest, Namaste!!! Thank you for your valuable feedback regarding your visit to THE ACACIA HOTEL & SPA – GOA, Candolim and for sparing your time to review us. I am delighted to hear that you had a memorable stay with us. Thank you so much for the appreciative words for our team members. It is wonderful to read such positive feedback from our Guests. I shall definitely share your kind words of appreciation with my team that works tirelessly to ensure that our guests feel at home. We look forward to welcoming you back for a refreshing stay once again soon. Thanking you with best regards, Sincerely, GROUP GENERAL MANAGER

Dear Guest, Namaste!!! Thank you for your valuable feedback regarding your visit to THE ACACIA HOTEL & SPA – GOA, Candolim and for sparing your time to review us. I am delighted to hear that you had a memorable stay with us. Thank you so much for the appreciative words for our team members. It is wonderful to read such positive feedback from our Guests. I shall definitely share your kind words of appreciation with my team that works tirelessly to ensure that our guests feel at home. We look forward to welcoming you back for a refreshing stay once again soon. Thanking you with best regards, Sincerely, GROUP GENERAL MANAGER

Dear Guest, Namaste!!! Thank you for your valuable feedback regarding your visit to THE ACACIA HOTEL & SPA – GOA, Candolim and for sparing your time to review us. I am delighted to hear that you had a memorable stay with us. Thank you so much for the appreciative words for our team members. It is wonderful to read such positive feedback from our Guests. I shall definitely share your kind words of appreciation with my team that works tirelessly to ensure that our guests feel at home. We look forward to welcoming you back for a refreshing stay once again soon. Thanking you with best regards, Sincerely, GROUP GENERAL MANAGER

Dear Guest, Namaste!!! Thank you for your valuable feedback regarding your visit to THE ACACIA HOTEL & SPA – GOA, Candolim and for sparing your time to review us. I am delighted to hear that you had a memorable stay with us. Thank you so much for the appreciative words for our team members. It is wonderful to read such positive feedback from our Guests. I shall definitely share your kind words of appreciation with my team that works tirelessly to ensure that our guests feel at home. We look forward to welcoming you back for a refreshing stay once again soon. Thanking you with best regards, Sincerely, GROUP GENERAL MANAGER

Dear Guest, Namaste!!! Thank you for your valuable feedback regarding your visit to THE ACACIA HOTEL & SPA – GOA, Candolim and for sparing your time to review us. I am delighted to hear that you had a memorable stay with us. Thank you so much for the appreciative words for our team members. It is wonderful to read such positive feedback from our Guests. I shall definitely share your kind words of appreciation with my team that works tirelessly to ensure that our guests feel at home. We look forward to welcoming you back for a refreshing stay once again soon. Thanking you with best regards, Sincerely, GROUP GENERAL MANAGER

Dear Kaartik, Sunny greetings from Goa and Team Acacia. It is very kind of you to have written such a wonderful review of our property. We were delighted to have hosted you at The Acacia Hotel and Spa. Our staff wishes nothing more than to have our guests go home happy and with memories to share with their loved ones. It is always our endeavour to do the best and to see that we succeeded in good measure is heartening, We would love to host you again at Acacia. Thanks again for the recommendations and praises. Warm regards, Abhik Sen (Guest Relations Manager)

Dear Amit, Thank you for taking the time to share your detailed feedback. On behalf of the Team Acacia, I truly regret to learn about the frustration and inconveniences encountered during your stay in our hotel and deeply sorry that it was not as seamless as we strive it to be. Your opinion truly matters to us, and therefore the comments and raised remarks were taken with great concern and discussed further, in order to avoid such a re-occurrence. We strive to provide our guests with the highest standard in service, and we are dissatisfied that were not able to achieve that in this occasion. We will take your feedback into consideration and find out ways to ensure a coordinated effort on our part to improve upon a guest's experience We are glad that Ritesh made an impression and would pass on your regards to him. We apologise for the inconvenience that this has caused you, and hope that we may someday have the chance to redeem ourselves in your eyes. Sincerely, Abhik Sen (Guest Relations Manager)

Dear Ms Prabhu, Warm greetings from Team Acacia. Since this is the second instance where you have reviewed us on an online platform, I would like to reiterate the already addressed issue. We were never made aware of any issue you were facing whilst you stayed here and thereby it is unfair to nitpick on issues thereafter. The food on offer has more than sufficient variety in regards to Indian food and something which all our guests agree on. In any case, you never brought it up during your stay or even during check-out. The reason why we do suggest hiring a self-driven vehicle is that it is much more economical than us arranging the same vehicle for you. This cannot be held against us. As for service charge you are always free to ask us to remove it from your bill if you see it as a burden. We would never force it on anybody. We do however apologise in regards to untimely clearance which is something we have taken up with the concerned departments. We hope that you would give us a fair chance in the future. Warm regards, Abhik Sen (Guest Relations Manager)

Dear Guest, Sunny greetings from The Acacia Hotel & Spa Goa. We are delighted to have hosted you at our beautiful property and glad that we were able to make sure that your stay was comfortable. It is guests like you who make the job of a hotelier worth every second of it. The staff at Acacia is glad that your experience was good. We look forward to hearing back from you and having you here at The Acacia. Thanks again for the kind review and recommendations. Warm regards, Abhik Sen (Guest Relations Manager)

Dear guest, Do accept my heartiest greetings on behalf of Team Acacia. We thank you for choosing us as your preferred destination in Goa. It is indeed a delight to hear that you and your family enjoyed your stay at our hotel. We, at The Acacia Hotel and Spa, are always aiming to create a memorable and relaxing stay for all our guests. We are delighted to read how much you enjoyed your room experience and I am pleased to hear, that our hotelier could successfully contribute to making your stay enjoyable. We do look forward to seeing you again in the near future and thank you once again for giving us the opportunity to serve you. Warm regards, Abhik Sen (Guest Relations Manager)

Dear Guest, Greetings from The Acacia Hotel and Spa. We are delighted to have hosted you at our beautiful property which is at the crossroads of the hub of activity in Candolim. We are glad that you were satisfied with our staff's behaviour and that you could enjoy the location. We do understand that some guests can be sensitive to the sounds and hence as you mentioned we have no hesitance in changing rooms. We do take your feedback in terms of the facilities seriously and would certainly look to make sure we keep up with guest needs and changes. We look forward to hearing back from you and having you here at The Acacia. Warm regards, Abhik Sen (Guest Relations Manager)

Dear Vikas, Do accept my heartiest greetings on behalf of the team at The Acacia Hotel and Spa, Goa. We thank you for choosing us as your preferred destination in Goa. It is indeed a delight to hear that you enjoyed your stay at our hotel. We, at The Acacia Hotel and Spa Goa, are always aiming to create a memorable and relaxing stay for all our guests. In this regard we do take your feedback into consideration as well and would work on improving the room experience. We do look forward to seeing you again in the near future and thank you once again for giving us the opportunity to serve you. Warm regards, Abhik Sen (Guest Relations Manager)

Dear Irina, Let me start by apologising for not having met all your expectations. It is definitely not what we would want, as we do like to hold ourselves to a higher standard. To begin with the Taxis, I would like to reiterate as we did on check-out that we do not have any control over their charges, as they are not part of any hotel but mandated by the authorities that they we allowed a stand with all hotels. We too would like to have the issue under check, but unfortunately till there is governmental intervention we are hamstrung as well. In regards to the soundproofing of the rooms, we have rarely had an complaint but we do understand your frustration for having faced it at all. As for the food we have taken serious note of the issue you have brought forward and can assure you that we will make sure that such issues do not prop up and will find ways to work on efficiency. As for the New Years, the supplemental charge was for all guests and as such is a practice across all hotels, and the dinner with it is a courtesy being the day. We are sorry to hear that you feel that it was exorbitant, but a comparison with a restaurant outside is certainly unfair. We do hope the one instance does not keep you from booking with us again. Warm regards, Abhik Sen (Guest Relations Manager)

Dear Guest, Thank you very much for choosing The Acacia Hotel and Spa, Goa as your preferred destination. We are glad to read that you have been satisfied throughout your stay with us. We were delighted to have hosted you with us and appreciate you rating us. We look forward to welcoming you back in the near future. Kind regards, Abhik Sen (Guest Relations Manager)

Dear Meryl, Thank you for choosing to stay with us and taking the time out for reviewing us. We are glad to hear that you felt relaxed and our staff helped you feel so. We do hope you would suggest us to your family and friends. Warm regards, Abhik Sen (Guest Relations Manager)

Dear Jason, Greeting from The Acacia. We are so glad that you had a good experience with us. We do understand your feelings in regards to the Taxis outside, but the fact is that the Hotel does not have any control over them since they are part of a union and they decide the rates and we have no room to intermediate as far as their dealings go. We too hope for a change in this regard and hopefully the governemnt would heed to tourists' needs. We would still like to welcome you back to our hotel for a future stay. Warm regards, Abhik Sen (Guest Relations Manager)

Dear Kanav, Hearty greetings from sunny Goa. We are delighted to have heard of your experience with us. It is always a hoteliers delight to have had a guest stayed and go home with kind words to share. We are also happy to hear that you had a good room and culinary experience. We would certainly look forward to hosting you when you are here next. Do recommend us to your friends and family too. Warm regards, Abhik Sen (Guest Relations Manager)